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1869 - Charles Minard




Data Visualization &
Interpretation
Data Visualization &
Interpretation
- Business
- Analytics
- Technical
The importance of data-driven marketing




                                    12
What is web analytics?
“Web Analytics is the measurement, collection, analysis
  and reporting of Internet data for the purposes of
     understanding and optimizing web usage.”
                                                Web Analytics Association

          Tools for measuring the success (or not) of your web site


      • Analyze the traffic to your website
      • Analyze the user behaviour on your website
      • Influence business decisions
1        Discipline in tagging/labelling
                           Search Marketing


Banner Advertising



                                                   Email Marketing



                         Determine which
                     marketing initiatives are
                     driving the best traffic to
                              your site




                      Search Engine Optimization
                                 Referrals
                           Affiliate Programs
2            Discipline in analysis process
                         Optimisation




    Traffic Sources                                     Monitoring
    Direct                               Optimisation   Follow up
    Referrals                                           Analysis
    Emailing                                            Decisions
    Banners                                             Budget Definition
    Search                                              Budget Re-allocation


                       Data collection
                                                             Goals
                                                             Leads
                                                             Sales
                                                             Top of mind…
                                                                               15
3   What can you get from WA ?
1. Measure and value your traffic sources

2. Improve your website

3. Impact your business




                                            16
What can you get from WA ?
1. Measure and value your traffic sources

2. Improve your website

3. Impact your business




                                            17
1.1. Budget allocation
                                                  Google
                                                 AdWords
                                                            Google
                                           …
                                                            Display




                              Affiliates
                                                  Ad             Ad Link
                                                                 Display
                                               campaigns

                                     Social
                                                            Truvo
  Return On                          Media
  Ad Spend                                       Facebook



• Enable monetary goals (e-commerce) OR Allocate value to non-monetary goals
                              Revenue derived from ads from source of traffic A
• Caluculate your R.O.A.S =
                                    Cost of ads from source of traffic A
• Compare R.O.A.S for similar sources of traffic: for example different display networks

                                                                                           18
1.2. Value non-monetary objectives
For non-e-commerce goals,
• Google Analytics uses an assigned goal value to calculate
  ROI, Average Score, and other metrics.
• Evaluate how often the visitors who reach the goal become
  customers.


Example
• Your sales team can close 10% of people who request to be
  contacted
• Your average transaction is € 500
• Assign € 50 (i.e. 10% of € 500) to your "Contact Me" goal.

                                                               19
1.3. R.O.I on eCom/non-eCom goals




                            confidential
                                           20
1.4. Know your visitors… adapt your message !

Country ?




Language?




                                             21
1.4. Know your visitors… adapt your message !

Frequency ?



 Site A:




              Site B:



                        Content and acquisition message
                           should change more often       22
beta
1.5. Intelligence & Custom Alerts




           Create custom alert:

                                         23
What can you get from WA ?
1. Measure and value your traffic sources

2. Improve your website

3. Impact your business




                                            24
2.1. The role of the homepage

    What is the percentage of visitors
       seeing your homepage ?


   Are there important sections missing
           on the other pages ?


                                          25
2.1. The role of the homepage

1. Create advanced segments to isolate visitors who have not visited the homepage




2. Identify important information present on your homepage (e.g. Promo, special offers, …)

3. Add this info to important pages to increase visibility of promo, special offers…

4. Increase your ROI !


                                                                                       26
Defining KPI’s

1. Performance Metrics
  1. Clicks – Total Events Click
     >> Event tracking when a visitor clicks on a banner

  2. Impressions – Total Events Impression
     >> Event tracking when a banner loads

  3. CTR – Total Events Click / Total Events Impr.
     >> Total clicks on banners / Total impressions received

  4. Reach – Unique Pageviews / Total Visits
     >> Totals visits that saw the banner’s page / total visits
Event Tracking
 The Event Tracking data model has the following components which map directly
 to elements in the Analytics Reports interface:
       • categories
       • actions
       • labels
       • values
       • optional: interaction



 Event Tracking Code :
<a href="#" onClick="_gaq.push(['_trackEvent', ‘Banners', ‘Clicks', ‘Homepage1']);">Click Here</a>
2.2. Identify the top sections/path




                                  29
2.2. Identify the top sections/path




                                  30
2.3. Understand the funnel of conversion
                         1. Identify critical steps
                         2. Where do people leave?
                         3. Where do they go?


                          Change button position/ color/text,

                          Change structure of the page,

                          Add/remove information,

                          Ask for email before the most
                         critical steps to be able to re-contact
                         visitors,

                         …

                                                           31
2.4. Improve technical features
• Adjust your website layout to the most popular screen resolutions to optimize visibility




                                      confidential




• Assess your visitors’ browser capabilities (e.g. java support)




                                                                                        32
2.4. Improve technical features
• Identify major issues with specific browsers & versions




                                                    confidential




                                                                   33
What can you get from WA ?
1. Measure and value your traffic sources

2. Improve your website

3. Impact your business




                                            34
3.1. Seasonality per product/category




                   Jan    Feb   Mar   Apr   May   Jun   Jul   Aug   Sep   Oct   Nov   Dec

   Category1

   Category2

   Category3

   Category4
        Highest importance
        High importance

                                                                                            35
3.2. Geo-analysis and decisions

                                   Total Goal
                                                         Visits   Conversion rate
                                  Completions
                  Ville
                  Paris                                               2,01%
                  Nantes                                              2,14%
                  Lille                                               3,25%




                                          confidential
                  Toulouse                                            3,27%
                  Lyon                                                1,65%
                  Rennes                                              2,11%
                  Montpellier                                         3,59%
                  Caen                                                1,13%
                  Marseille                                           3,26%
                  Bordeaux                                            2,31%
                  Top 10 cities                                       2,23%

                  Total France                                        2,63%



                                                                           36
3.3. Leverage internal search
• How many visitors use the site search ?




                                            confidential


• What are visitors looking for ?
• Do they find what they want ?




                    Develop your product offer
                                                           37
The importance of web analytics

                                                                       Data collection
Traffic to your website




                                                Improve your website

                          Improve your traffic acquisition


                                    + Business Decision
                                                                                    38
RECAP
        1. Sources de trafic
         • Evaluation du trafic organique/naturel
         • Evaluation des sites réferrents
         • Evaluation des réseaux sociaux
         • Evaluation des performances d’emailing
         • Marque vs Générique
         • Analyse provenant des campagnes Display
         • Mesure de l’impact d’une campagne radio ou TV
         • Loyauté des visiteurs et fréquence de visite
        2. …
         • Comportement sur le site web
        • Importance de la homepage
        • Analyse des top sections
        • Analyse avancé du comportement dans le funnel
        • Analyse des conversions et “soft-conversions”
        • Pages d’erreur et compatibilité des navigateurs
        •…
        3. Business Intelligence
        • Saisonalité des visites, recherches internes et conversions
        • Prévision et plannification des plannings et budgets média
        • Analyse des opportunités géographiques
        •…
                                                                        39
Any questions ?




                  40

Technofutur TIC - Interpreting web analytics - 13-Mar-12

  • 1.
    Hello! My nameis Gabriel
  • 2.
  • 3.
    and a littlegeek tout court
  • 4.
    Semetis Team of 11 people 4 Solvay 3 Sciences-Po 2 ICHEC | 1 Ingé Civ | 1 Eco
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
    1869 - CharlesMinard Data Visualization & Interpretation
  • 10.
  • 11.
  • 12.
    The importance ofdata-driven marketing 12
  • 13.
    What is webanalytics? “Web Analytics is the measurement, collection, analysis and reporting of Internet data for the purposes of understanding and optimizing web usage.” Web Analytics Association Tools for measuring the success (or not) of your web site • Analyze the traffic to your website • Analyze the user behaviour on your website • Influence business decisions
  • 14.
    1 Discipline in tagging/labelling Search Marketing Banner Advertising Email Marketing Determine which marketing initiatives are driving the best traffic to your site Search Engine Optimization Referrals Affiliate Programs
  • 15.
    2 Discipline in analysis process Optimisation Traffic Sources Monitoring Direct Optimisation Follow up Referrals Analysis Emailing Decisions Banners Budget Definition Search Budget Re-allocation Data collection Goals Leads Sales Top of mind… 15
  • 16.
    3 What can you get from WA ? 1. Measure and value your traffic sources 2. Improve your website 3. Impact your business 16
  • 17.
    What can youget from WA ? 1. Measure and value your traffic sources 2. Improve your website 3. Impact your business 17
  • 18.
    1.1. Budget allocation Google AdWords Google … Display Affiliates Ad Ad Link Display campaigns Social Truvo Return On Media Ad Spend Facebook • Enable monetary goals (e-commerce) OR Allocate value to non-monetary goals Revenue derived from ads from source of traffic A • Caluculate your R.O.A.S = Cost of ads from source of traffic A • Compare R.O.A.S for similar sources of traffic: for example different display networks 18
  • 19.
    1.2. Value non-monetaryobjectives For non-e-commerce goals, • Google Analytics uses an assigned goal value to calculate ROI, Average Score, and other metrics. • Evaluate how often the visitors who reach the goal become customers. Example • Your sales team can close 10% of people who request to be contacted • Your average transaction is € 500 • Assign € 50 (i.e. 10% of € 500) to your "Contact Me" goal. 19
  • 20.
    1.3. R.O.I oneCom/non-eCom goals confidential 20
  • 21.
    1.4. Know yourvisitors… adapt your message ! Country ? Language? 21
  • 22.
    1.4. Know yourvisitors… adapt your message ! Frequency ? Site A: Site B: Content and acquisition message should change more often 22
  • 23.
    beta 1.5. Intelligence &Custom Alerts Create custom alert: 23
  • 24.
    What can youget from WA ? 1. Measure and value your traffic sources 2. Improve your website 3. Impact your business 24
  • 25.
    2.1. The roleof the homepage What is the percentage of visitors seeing your homepage ? Are there important sections missing on the other pages ? 25
  • 26.
    2.1. The roleof the homepage 1. Create advanced segments to isolate visitors who have not visited the homepage 2. Identify important information present on your homepage (e.g. Promo, special offers, …) 3. Add this info to important pages to increase visibility of promo, special offers… 4. Increase your ROI ! 26
  • 27.
    Defining KPI’s 1. PerformanceMetrics 1. Clicks – Total Events Click >> Event tracking when a visitor clicks on a banner 2. Impressions – Total Events Impression >> Event tracking when a banner loads 3. CTR – Total Events Click / Total Events Impr. >> Total clicks on banners / Total impressions received 4. Reach – Unique Pageviews / Total Visits >> Totals visits that saw the banner’s page / total visits
  • 28.
    Event Tracking TheEvent Tracking data model has the following components which map directly to elements in the Analytics Reports interface: • categories • actions • labels • values • optional: interaction Event Tracking Code : <a href="#" onClick="_gaq.push(['_trackEvent', ‘Banners', ‘Clicks', ‘Homepage1']);">Click Here</a>
  • 29.
    2.2. Identify thetop sections/path 29
  • 30.
    2.2. Identify thetop sections/path 30
  • 31.
    2.3. Understand thefunnel of conversion 1. Identify critical steps 2. Where do people leave? 3. Where do they go?  Change button position/ color/text,  Change structure of the page,  Add/remove information,  Ask for email before the most critical steps to be able to re-contact visitors, … 31
  • 32.
    2.4. Improve technicalfeatures • Adjust your website layout to the most popular screen resolutions to optimize visibility confidential • Assess your visitors’ browser capabilities (e.g. java support) 32
  • 33.
    2.4. Improve technicalfeatures • Identify major issues with specific browsers & versions confidential 33
  • 34.
    What can youget from WA ? 1. Measure and value your traffic sources 2. Improve your website 3. Impact your business 34
  • 35.
    3.1. Seasonality perproduct/category Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Category1 Category2 Category3 Category4 Highest importance High importance 35
  • 36.
    3.2. Geo-analysis anddecisions Total Goal Visits Conversion rate Completions Ville Paris 2,01% Nantes 2,14% Lille 3,25% confidential Toulouse 3,27% Lyon 1,65% Rennes 2,11% Montpellier 3,59% Caen 1,13% Marseille 3,26% Bordeaux 2,31% Top 10 cities 2,23% Total France 2,63% 36
  • 37.
    3.3. Leverage internalsearch • How many visitors use the site search ? confidential • What are visitors looking for ? • Do they find what they want ? Develop your product offer 37
  • 38.
    The importance ofweb analytics Data collection Traffic to your website Improve your website Improve your traffic acquisition + Business Decision 38
  • 39.
    RECAP 1. Sources de trafic • Evaluation du trafic organique/naturel • Evaluation des sites réferrents • Evaluation des réseaux sociaux • Evaluation des performances d’emailing • Marque vs Générique • Analyse provenant des campagnes Display • Mesure de l’impact d’une campagne radio ou TV • Loyauté des visiteurs et fréquence de visite 2. … • Comportement sur le site web • Importance de la homepage • Analyse des top sections • Analyse avancé du comportement dans le funnel • Analyse des conversions et “soft-conversions” • Pages d’erreur et compatibilité des navigateurs •… 3. Business Intelligence • Saisonalité des visites, recherches internes et conversions • Prévision et plannification des plannings et budgets média • Analyse des opportunités géographiques •… 39
  • 40.

Editor's Notes

  • #6 Search Opportunities = budget/position/all product campaigns