Infosys BPO Limited is the business process outsourcing subsidiary of Infosys Technologies. It started as Progeon Limited in 2002 and is now one of the top BPOs in India. In fiscal year 2007-2008, Infosys BPO generated $250.3 million in revenue with 11 centers worldwide employing over 16,000 people serving 44 clients, with its headquarters in Bangalore.

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Infosys BPO Limited (formerly Progeon Limited ) is
the BPO (Business Process Outsourcing) subsidiary of
Infosys Technologies Ltd.
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The company was started as Progeon Limited in April 2002
and is today among the top third-party BPOs in India
according to NASSCOM.
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Infosys BPO closed FY 07-08 with a revenue of $ 250.3
million with 11 centers worldwide employing 16,295
employees and 44 clients.
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It has its headquarters in Bangalore

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Aerospace and Automotive
Banking and Capital Markets
Communication Service Providers
Energy and Utilities
Healthcare
Insurance
Life Sciences
Manufacturing
Media and Entertainment
Retail and Consumer Packaged Goods
Services
Transportation and Services

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5. There are three types of training need
analysis done in Infosys:
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Organizational need analysis
Job need analysis
Person need analysis.
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6. This includes:
Define Infosys's Short Term
Goals/Objectives
 Define Infosys's Long Term
Goals/Objectives
 Human Resource Analysis
 Efficiency Indexes Assessment
 Assessment of the organizational climate
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7. The specific content of present or anticipated jobs is
examined through job analysis. For existing jobs,
 Information on the tasks to be performed (contained in
job descriptions),
 The skills necessary to perform those tasks
(drawn from job qualifications),
 The minimum acceptable standards (obtained from
performance appraisals)
are gathered. This information can then be used to
ensure that training programs are job specific and
useful.
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8. 
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Person needs analysis can be either broad or
narrow in scope.
The broader approach compares actual performance
with the minimum acceptable standards of
performance. Based on the actual, current job
performance of an employee; therefore, it can be used
to determine training needs for the current job.
The narrower approach compares an evaluation of
employee proficiency on each required skill dimension
with the proficiency level required for each skill. Used
to identify development needs for future jobs.
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9. Teams: Corporate training team
 Organisational development team
 Corporate training team caters to band B onlyprocess executive & senior process executive
 OD team caters to band C and above
 Total number of people in T&D dept-30
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10. Training dept is divided across 5 verticals
1-communication service providers e.g. british
telecom.
2-banking and capital market e.g. UBS, Deutsche.
3-manufacturing vertical e.g. Cisco, ingram micro
4-insurance and health care-Aon
5-emerging markets-yahoo and British petroleum
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Conference
Lecture
Seminar
Demonstration
Panel
Role Playing
Case Studies
Simulations
Self-Discovery
Movies/Videos/Computer based Trainings
On-the-job training
Mentoring
INDIAN BUSINESS ACADEMY
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12. Classroom
 Halls
 Mysore campus:-world’s biggest training centre
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13. It is a Rs. 260 crore corporate training centre.
 It adds 12,000 employees every year.
 The US $ 60 million training centre is housed in a
270 acre campus at Mysore
 Facilities at the training centre of the Infosys
comprise food court, employee care centre,
theatre, and education research block, beside the
trainee hostel.
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In-house training team
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Except for operations management for band C,
done through vendors e.g. On Track.
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15. Types of training is different for different hierarchy
levels. It is mainly divided into 2 types
 For band B
 For band C and above
 For a period of 2-3 yrs with the company these
employees have to go through certain number of
trainings…
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16. Induction
 Voice and accent training
 Process training
 6 months training process
 recruits in band B have to go through the following
training programs during a period of 2-3 yrs…
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17. Domain training-for specific verticals they have to
go for certifications called as domain certifications
e.g. t100.
-This is mainly a benchmark for process know how.
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Quality training-six sigma certifications.
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18. Competency based training:1)Soft skills training:communication, presentation, cultural sensitivity,
client interface training.
MIND-mentoring, innovating, negotiating,
developing. It is for self-awareness and self
evaluation, mainly focuses on EQ.
Transactional analysis-for understanding your
own personality
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19. 
Technical training:e-mail etiquettes.
excel training.
presentation skills.
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20. Induction-1day, joining formalities
 Buddy program-one month
-it is basically an assistance provided by a peer
employee which helps the new recruit
understand the process, understand dynamics
of the client, client requirement, culture, values.
 recruits in band C and above have to go through
the following training programs during a period
of 2-3 yrs…
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21. Operations management:
Deal with operations complexity
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Focus on interpersonal evaluation
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Conflict management
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Confidence management
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22. Leadership fundamentals: Harnessing leadership qualities
Appraisal skills workshop: How to evaluate sub-ordinates
 How to handle escalations
 How to appraise
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23. Quality training: six sigma:-green belt-black belt
Domain training: T200 and T300 certifications.
Middle Management Leadership Program (MMLP): For band C employees-team leads
 It harnesses their leadership qualities, available
for high performers.
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24. Career pathing: Chalk out career path for all
 Should have completed 18 months in Infosys.
 Provided by career counselor.
Higher education: MBA
 50% of the fees is reimbursed.
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25. Performance Development Plan: A sheet which the employee and manager has to
fill where both of them have to provide information
which all areas the employee has improved in.
Projects: Small term projects like on Six Sigma, where at
the end of it the employee has to give
presentations to the training team.
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26. Questionnaire: Feed back from the employees on the quality and
content of training
 Analysis is done on it and than it is scaled.
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