1. SANTOSH KUMAR
Contact: +919958822956
E-Mail: anshika.santosh@gmail.com
Location Preference: Delhi/ NCR
Senior level assignments in General Administration with a leading organization
PROFILE SUMMARY
• Proficient , dedicated administrative professional over 8 years of experience in:
Facility Management General Administration Asset / Vendor Management
Electromechanical Services Building Management Services Reporting & Documentation
Transport Operations Travel Arrangement Expat Management Services
• Expertisein providingcomprehensivesupportfor executive-level staff includingschedulingmeetings,coordinating travel and
managing all essential tasks & acquired skill in vendor management
• Facilitating all the Expats with their residential lease registration at Sub-registrar Office
• Acquaintance in managing cafeteria with a capacity of accommodating 650 employees at one slot of time along with
vendor selection within HACCP guidelines
• Scrutinizingand ensuringtimelyclearanceof all officeadministration bills likeelectricity, water, lease rentals, telephone and
annual maintenance contract of equipment, lease agreements with building
• An expertin managingfacility operations involving housekeeping, environment & security, safety & firefighting, transport
management, contract management and crisis management
• Skilled inhandlinglargeworkforce,maintaining peaceful & amicable work environment in the organization and initiating
measures for the benefit of people in the organization in terms of facility
CORE COMPETENCIES
 Developing long-term partnerships with suppliers; managing day-to-day supplier performance to ensure meeting of
service, cost, delivery and quality norms
 Coordinating with suppliers for new product development and i mplementation
 Consistently evaluating vendor performance to ensure adherence to predefined specifications and supply of quality
material / execution of job works
 Monitoringstatutory complianceatall levels involving liaisoning with external agencies, Govt. authorities & offices like
PF, ESI, Labor Dept., etc.
 Ensuring smooth operations at all times and maintaining proper decorum & discipline
 Handling all administrative activities like maintenance of library & office equipment, transport, housekeeping &
recordkeeping of office stationery in various formats etc.
 Identifying & networking with cost effective & reliable vendors/suppliers for purchase of requisite materials hot & cold
beverages, refreshments for VIP, cafeteria vendor supplies, housekeeping material supplies, any requirement for
projects, vendor selection, etc.
 Directingclinical and administrative operations; overseeing development and implementation of plans, operations, and
programs within assigned service units
 Achieving budgets, guest standards & ratings as per company guidelines and making improvements
 Issuing payment forms to the local and national tour operators in each port & responsible for all accounting necessary
for all tours
 Executing policies & procedures in line with the operating systems to achieve greater customer delight
 Interacting with clients, handling guests’ requests & resolving complaints; minimizing the food complaints in banquets
with direct feedbacks from guests
 Arranging for local transport for passenger; ensuring they travel with ease and stay stress free
 Managing operations pertaining to foreign exchange, hotel bookings, ticketing, passports, visas, etc
 Negotiating with airlines and foreign agents for better rates; preparing cost sheet & itinerary
 Overseeing the facility management functions & negotiating with service providers for cost-effective solutions and
ensuring effective & seamless operations
 Supervising the administrative activities in the organization; ensuring availability of office s upplies
 Successfully facilitated the organized events likeAnnual Day, Sports Day, Family Day event in coordination with HR team
focus

2.  Efficiently led teams of HR Professionals who instituted best HR practices on recruitment techniques, cost effective
training & development
 Contributing to evaluation and development of HR policies and performance in cooperation with executive team
 Ensuring prompt resolution of employee grievances to maintain cordial management-employee relations
ORAGANIZATIONAL EXPERIENCE
Since Jun’10 Samsung India Electronics Pvt. Ltd. Noida as Deputy Manager (General Affairs)
Key Results Areas:
 Managing facility with an area of 4,50,000 sq. ft. phase and an employee strength of over 3000
 Played an instrumental role in upcoming of 15 floors through liaison for furniture and fixture, lease agreement, STPI
coordination, procurement of various security, communication and display equipment such as PA system
 Managing various projects with interior team and handling procurement of critical equipment for floor like CCTV DVR,
Access control systems, fire extinguishers, public addressing, display and projection system
 Flapping barriers, door frame and hand-held metal detectors, EPABX & telephones etc.
 Handling responsibility of transport management with a fleet of 51 buses & 17 cabs like (Innova & Swift), around 2100
employees using the commuting facility
 Arranging & coordinating with the Premium car rental vendor services for the VVIP visit as and whenever required at
Samsung
 Organizing in-house Driver’s training to understand traffic rules, behavioural etiquettes, etc. to ensure transport
compliance is met
 Liaising with travel agency to coordinate for visa, ticketing and hotel bookings
 Coordinating with other subsidiaries of Samsung India Electronics Pvt. Ltd. to assess the rate difference, if any and
working on the cost effective measures
 Planning, budgeting and approval with senior management for critical and high valued CAPEX
 Maintaining AMC tracker for AMC management and lease of critical equipment, agreement of lease with building,
interior & expats
 Overseeing general administration activities like arranging for stationery, horticulture, pest control, hot & cold
beverages, courier international & domestic and expat management
Highlights:
 Received Employee of the Month Award in Mar’11 for inventing new projects & execution of the project phase till the
floor operations which includes lease registration of the agreement, floor set-up with Housekeeping requirement,
transport arrangement, transition of the manpower requirement from the facility management company
 Conducted General Affairs induction programs for new hires with lateral & campus hiring at Samsung
 Imparted training to the team subordinates for the process and guidelines to be followed and providing them with the
best solution
 Took initiativein process makingfor procurement of office supplies,and vendor eval uation sheet for taking any service /
material for office use
Mar’10 - Jun’10 Meinhardt Singapore Pte. Ltd. (India Branch), Noida as Executive Administration
Key Result Areas:
 Handled the day-to-day admin. activities, facility management, liaised with building management, cafeteria
management, hotels for accommodating international clients; ensures on time taxi booking for local and international
clients
 Coordinated with vendors and Finance Department for payments and clearance outstanding
 Organised events like Annual Day, Sports Day, Family Day, Monthly Employee Meets, Conference Room Bookings for
trainings conducted by company for external clients like MCD, NDMC, NHAI, etc.
Sep’ 09 -Mar’10: Panacea Biotec Ltd. Mohan Cooperative Industrial Estate, New Delhi as Executive Administration
Key Result Areas:
 Ensured administration of Center Financeand AccountingSystems andfunctionsaswell as center month end closingincluding
bill processing, debt control; ascertained that reporting was completed as per the procedures
 Handled finance & administration of group with focus on the MIS of the operating units
 Formulated budgetary norms for the units and ensured adherence to all the set parameters
 Organized and conducted training programs on food handling skills, behavioral training, food safety, housekeeping
chemical training, service etiquette, etc. for enhancing the skills of the personnel
 Coordinated with chef, cooks and employees to ensure that food preparation was economical without

3.  compromising on the quality; managed entire facility and vendor management of 2 buildings
PREVIOUS EXPERIENCE
Jan’07 - Aug’09 Sodexo Facilities Management Services Ind. Pvt. Ltd., as Facility Executive
Key Result Areas:
 Served clients of Tata Sky broadcasting centre, DSP Merill Lynch, Mphasis an eds company and wipro technologies, etc.
ACADEMIC DETAILS
2011: PGDBM from IMT, Ghaziabad
2006: Bachelor of Hotel Management from BIT Mesra, Ranchi
2002: 12th from Kendriya Vidyalaya, Hazaribagh
2000: 10th from Holy Cross School, Ghatotand
PERSONAL DETAILS
Date of Birth: 20th October, 1983
Address: C/o- Mr. J. K. Sinha, Tata Iron & Steel Co. Org. Ltd. West Bokaro Division, W#3, Ghatotand
Hazaribagh, Jharkhand-825314
Languages Known: Hindi and English
Please find the Annexure below
INTERNSHIPS
Organization: Hotel Intercontinental Eros, New Delhi
Duration: 22 weeks
Role: Handled 4 core departments which include F&B service, F&B production, Accommoda tion
operation and Front office
Organization: Nirula’s Hotel, Noida & Hotel Ranchi Ashok, Ranchi
Duration: 4 weeks
Role: Worked in F&B production to understand the food safety process
Organization: Hotel Mayfair Lagoon, Bhubaneshwar
Duration: 6 weeks
Role: Worked in F&B service and Front office
INTERNSHIPS
Title: A Study on Moti Mahal Restaurant
Duration: 1 month
Description: The project aimed at understanding its operation and new initiatives
Title: Guest Satisfaction in the Hotel Industry
Duration: 1 month
Description: Gained insightful knowledge of the factors affecting Guest behavior in different situation during
stay at hotel
Title: Food Cost Control and Costing System Used in Star Hotels
Duration: 1 month
Description: Understood techniques and baseline to decide the food cost control and its procedure