The document is a resume for an IT professional seeking part-time IT work. It summarizes the candidate's work experience in IT support roles over the past 5 years, installing, configuring, and repairing computer systems and networks. It also lists IT certifications, software skills, strengths like troubleshooting complex issues and managing multiple tasks, and education including a Graduate Diploma in IT.

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CAREER OBJECTIVE
Seeking a part time position within IT service arena where my skills
and experience can be utilized and practised in every aspect to
enhance my knowledge and potential extensively in order to
achieve the organization goals.
WORK EXPERIENCE
IT Service Technician April 2013 - Current
Silicon Tree Computers Ltd
1230 Great North Road, Point Chevalier
Auckland 1022, NZ
 Installing, configuring and upgrading operating systems and
software, using standard business and administrative packages;
including modifying specific applications for use in operational
departments.
 Installing, assembling, and maintaining computers, monitors,
network infrastructure and peripherals.
 Troubleshoots problems with computer systems, including
troubleshooting hardware and software, email, network and
peripheral equipment problems; making repairs and correction
where required.
 Keep up to date record off all CPU, disk, memory, network
performance issues as required by the managing director.
 Acting as a technical resource in assisting users to resolve problems
with equipment and other peripherals.
 Assists with the planning, design, research and acquisition of new
or upgraded hardware systems; maintains current knowledge of
hardware, software and network technology.
 Liaising outside suppliers to establish business relationship.
IT Technician February 2012 - March 2013
WGA Technology Corporation Ltd
Albert Plaza, 87-89 Albert Street
Auckland 1010, NZ
 Provide technical support to end-users towards the clients via
remote assistance, phone, email and in-person.
 Create, initiate and develop desktop computing environment
within the organizations.
 Determine, identify and troubleshoot technical problems relating
to software and hardware.
 To conduct regular follow-ups with clients to ensure that the
system is working efficiently and effectively.
 Maintain and manage workstations, servers, printers and scanners
and other related equipment.
 Diagnoses and resolves end-user network problems (e.g. LAN,
WAN, DNS, DHCP) and PC hardware problems.
 Comply with WGA policy and procedures as well as Health and
Safety procedures.
ADEE ISLAM
IT Professional
CONTACT ME
6 Millcroft Lane, Ranui
Auckland 0612
New Zealand
islam.adnan07@yahoo.com
www.linkedin.com/in/adeeislam
098337191, 0210405074
CERTIFICATION
 Microsoft Certified Technology
Specialist (MCTS) in Windows 7
Configuration.
 Currently engaged with
CompTIA A+ and Network+
certifications.
KEY SOFTWARE SKILLS
 Operating Systems: Win 10, 7,
Vista, XP
 Windows Server 2003 / 2008
 Android / iOS
 MS Office Suite
 VMware
 Networking Tools and
Hardware; Installation &
Configuration: Router,
Switches, Hub, TCP/IP, SMTP,
DHCP, DNS, LAN, WAN, VPN

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KEY STRENGTHS
 Proven experience to provide user support and solutions in high
demand work environments.
 Expert in installing, assembling and maintaining computer systems
including troubleshooting hardware and software, desktop
PC/Server and peripheral equipments problems.
 Excellent understanding of diagnoses and resolving email and
networking problems configuring including printers into the
network.
 Have great understanding of tracking record of efficiently
diagnosing and resolving complex customer issues within agreed
time scales.
 Excellent understanding the needs of customer and provide
solutions comprehensively.
 Excellent analytical skills in terms of problem solving.
 Managing multiple tasks simultaneously, be able to prioritize and
escalate tasks when necessary.
 Quick leaner, self-motivated and great team player.
 Proactive and committed team member, with a positive ‘can do’
attitude.
 Works well under pressure and within strict deadlines as an
effective team player.
 Always result oriented and focus to the organization long term
strategicgoal and objectives.
 Wide experiences of working with different cultures as a team
member.
 Dealing with internal and external stakeholders.
 Excellent verbal and written communication skills.
 Able to get on well with all various backgrounds of people.
EDUCATION
Graduate Diploma in Information Technology, Level 7, 2011
Royal Business College
http://www.royalbusiness.ac.nz
Auckland, New Zealand
New Zealand Diploma in Business, Level 6, In progress
New Zealand Institute of Studies
http://www.nzios.ac.nz/
Auckland, New Zealand
REFEREES: Provided on request.
INTERESTS
 Travelling
 Socializing
 Watching Movies
 Playing Soccer and Cricket
 Research on new IT Stuff
 Keep up to date with current
technology trend
PERSONAL
 Student Visa
 New Zealand Driver Licence
 Excellent Health Condition
 Single
LANGUAGES
 English
 Bengali