1. Hardeep Singh
10 Richmond Avenue, Telford, TF2 7ES
MOB: 07593394733 Email : singh4hardeep@hotmail.co.uk
PERSONAL STATEMENT
I am a driven and passionate Student with 1st
class degree in Computer Networks and Security. Having worked as a
Desktop Support Analyst Intern for Illumina, named as world smartest company by MIT. I am able to understand and
apply complex technical concepts rapidly and with ease as demonstrated during my placement at Ilumina. I possess
great analytical, communications, Teamwork, Leadership, Organizational skills to complement my computer
networking Skills. At the moment I am studying towards CCNP SWITCH, ROUTE and TSHOOT also I am planning to
do ITIL version 3 in IT Service Management. Currently I am seeking an opportunity with growing company, to help
enable me to develop and test my skills to help further my career in IT and networking.
INDUSTRY QUALIFICATION
CCNA Routing and Switching 200-120 (April 2015 – April 2018) License No - 421064169363GNYF
JNCIA-Junos JNO-102 (January 2016) License No - C0LK3Z1Q9M4QS515
Prince2 (June 2016)
EDUCATION
Birmingham City University (2012 –2016) - 1st
class degree Computer Networks and Security Bsc Hons .
Telford Arts College of technology (2010 –2012) Level 3 extended diploma in hardware and networking and
achieved D*D*D* (equivalent 3AS levels)
KEY SKILLS
Applications - Microsoft Office Suite, Internet Explorer and several e-mail packages, Telnet, Cisco Config
Professional, ASDM, Wireshark, Packet Tracer, GNS3, Cisco Any Connect, Active Directory, Cisco Unified
Communications Manager and Cisco Jabber
Operating Systems – Linux – Backtrack, Kali, Windows XP, Vista, 7, 8 and 10, Mac OS Snow Leopard 10.7
Lion 10.8 Mountain Lion 10.9 Mavericks 10.10 Yosemite 10.11
Infrastructure services - LDAP, Kerberos, Active Directory, SIP, SCCP, STP, RSTP, PVSTP, DNS, DHCP.
Security - ACL’s, Firewalls, NAT, Port security, SSH, RSA, TACACS, RADIUS, penetration testing using
tools such as Kali Linux
Programming - I have good Experience in Visual Basic, this year at university I designed application to
compare 2 fingerprints
Management - Prince2 methodology
WAN Technologies - ATM, PPP, VPN, MPLS, HDLC
Switching - VLANs, VTP, EAPS, STP, Etherchannel, L3 Switching
Routers- NAT, PAT, ACL, TCP/IP, OSI Model, VPN, LAN, WANS, IPS, IDS, Firewall, Zone Based Firewall,
PPP, MPLS, EIGRP, OSPF, BGP, IPv4, IPv6
Linux – At University I learnt how to program open systems according to specific requirements, I learnt basic
admin functions such as creating user account’s, encrypting messages between the users and setting different
permissions according to the user’s role.
University Projects Projects at Illumina
>MPLS VPN final year project >Tech Refresh Project
>Fingerprint Biometric project >Audio/Video Management Project
>Tech Support Project
>Tru Phone Rollout
>SAP Changeover project
PERSONAL SKILLS
Time Management - I have great organisational Skills to prioritise tasks, making mw more efficient in time
management and able to multitask
Design – high-level and detailed network design of small to Big projects
2. Hands-On – over a year experience of handling, installing and upgrading network devices Organised and
Logical approach to fault finding, Identifying and resolving configuration issues
Network Support – worked in 1st
, 2nd
and 3rd
level support roles in an enterprise
Training Junior Staff – Capable of training employees on the use of the network/software/process, on my
placement I devised training modules and given training to other engineers
Communication Skills – excellent verbal and written skills, presentations up to board level
Customer Care – experience in client-facing and telephone/email support. I can also explain technical issues
clearly to non-technical people.
Project Leader – led various projects as the lead engineer as well as Supervising the work of 3rd party engineers
e.g SAP rollout Tru Phone Rollout.
Project Staging – staging of equipment and documentation of test results
Documentation – clear and accurate network diagrams and documents
Languages, I can speak Hindi and Punjabi
EMPLOYMENT HISTORY
Computer networking lab demonstrator (Birmingham City University) - October 2015 – January 2016
My main duties and responsibilities included …
Helping students configure networking topologies as required specifications
Ensured that equipment is functional and ready to use and every student has access to Kit
Demonstrated correct use of equipment, including both software and hardware
Maintained a safe working environment and raised any concerns to the lecturer
Desktop Support Analyst (Illumina - Cambridge) – August 2014 to august 2015
My role as Desktop Support Analyst intern is to provide 1st line and 2nd support to the users on a variety of platforms
Windows 7/Mac OSX environments in the European Middle East Africa (EMEA) Region. It was also my role to set up
the kit for new starter and existing users (set up desks, monitors, docks, keyboard, mouse, Cisco IP phone, Plantronics
headset and printers). I was also responsible for installing and testing any required software by the user. It is also my
role to conduct IT Inductions for the New Starters. My other responsibilities and duties include …
To install, configure and troubleshoot desktop systems, workstations, laptops, printers, IP phones (3900, 6900
and 7800 Series as well as unified ip conference phone 8831 and many more) and mobile phones (iPhone 4,5,
and 6) in a heterogeneous environment.
Creating and administering accounts., Administer and support MS Active Directory 2008
To demonstrate high standard of customer handling and be able to communicate highly technical information to
both technical and non-technical personnel.
Providing high-level support to remote and field-based staff. Responsible for the operational support of
workstation infrastructure, including operating system installations, imaging, patching, upgrades, client
software, and user logins.
Responsible for direct user support using remote administration such as Remote Desktop, Team Viewer.
Working with vendors to process equipment and software orders.
Support, maintain and administer third party applications including CRM, Email, Intranet tools and finance and
accounting tools.
Provide technical desktop support via telephone and on-site.
Provide technical assistance on projects, as assigned.
Troubleshooting technical support issues, as appropriate.
Document, track, and monitor the problems to ensure a timely resolution.
Serve as a liaison between internal customers, team, and management in relaying pertinent information
concerning internal customer inquiries.
Participation in local, regional and global projects.
HOBBIES & INTERRESTS - I enjoy listening to music, traveling, reading different books as well as participating in
different sports, badminton, table tennis, football and cricket. My proudest achievement is getting the student of the year
award.
