The document is a resume for Zach Moore summarizing his experience as a Windows system administrator with over 4 years of experience installing, updating, and maintaining Windows operating systems. He has a bachelor's degree in cyber security and is looking to expand his knowledge and learn hands-on cyber skills. His experience includes administration of Windows servers, Active Directory, VMware, and TCP/IP networking.

1. ZACH MOORE
8141 PoinsettTerr. | zmoore220@gmail.com | 410-980-6116
Active TS/SCI Full Scope
SUMMARY Windows administrator with over 4 years of hands on and multi-tasking experience,
including installation,update and configuration,and maintenance ofall Windows operating
systems.Looking to expand knowledge in the Cyber field. Looking to learn hands on Cyber
related skills or software.
EDUCATION Bachelors- Cyber Security: Networks & Computers.
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
Graduated : 12/2016
TECHNICAL Hardware planning & implementation,troubleshooting and maintenance.
TCP/IP, DHCP Troubleshooting
Windows Server (2008, 2012)
VMWare Administration,VM View
Active Directory Administration
EXPERIENCE SYSTEM ADMINISTRATOR – NORTHRUP GRUMMAN
JUN 2015- PRESENT
 Managed overall Administration ofWindows Systems.
 Performed various troubleshooting operations in Windows and Virtual
environments.
 Updated latestversions ofOperating systems on demand.
 Restored network and hardware failures,documented results to maintain proper
work flow.
 Managed VMWare to create virtual environments for customer.
 Provided Tier 2 and Tier 3 hardware and network support.
 Maintained printer sever using Server 2008.
 Produced new system designs per customer request.
 Configure DHCP / DNS
 Ensured full data backups per customer request.
SYSTEM ADMINISTRATOR - EAGLE ALLIANCE
MAR 2014 – JUN 2015
 Provide onsite/remote assistance for customers
 Hardware/Software installations
 SupportWindows XP, Vista, 7 Desktop and Laptops
 Hardware – CAC readers, Ram, Hard drives, Servers, Switches, Printers, Fax
machines,CD burners
 Software -Microsoft office 2007,2010, Java, Cisco,PKI
 Use assettags as a tracking system for all inventories.
 Troubleshooting equipmentand software like Microsoftoffice 2010 & 2013 suits.
 Use assettags as a tracking system for all inventories.
 Printer maintenance - connectivity, functionality, etc.
 Advised Key Managementon setting up new Active Directory Environment

2.  Administer computer and user accounts through Active Directory
 Run SSH Clientto resetnetwork switches
 Configure network switches and VLANs
 Create and maintain network connections and data
 Configure TCPs
 Configure VPN connections and maintain IP connection status
 Configure PKIs into Internet browsers
 Configure and maintain Proxy servers in Internet browsers
HELP DESK TEAM LEAD - EAGLE ALLIANCE
FEB 2013 – MARCH 2014
 Monitor and evaluate performance of Help Desk Technicians,and develop
technicians through training.
 Research and resolve complexsoftware issues remotely
 Approve and schedule leave for technicians
 Repair any software or hardware problems
 Utilize Active Directory
 Assisted in TIER II, Local Support and System Refresh work as needed
 Assistcustomers in resolving Technical ITproblems over the phone,and provide
guidance on software and hardware related problems.
 Manage Tickets using Remedy,SupportIT ticketing system to maintain accurate
and up to date status records.
 Install various software applications on workstations remotely
 Ability to provide problem-solving services and training to network users

HELP DESK TECHNICIAN - EAGLE ALLIANCE
NOV 2012 – FEB 2013
 Assistcustomers in resolving Technical ITproblems over the phone,and provide
guidance on software and hardware related problems.
 Ability to provide problem-solving services and training to network users
 Create and configure accounts for customers using Active Directory Server.
 Manage Tickets using Remedy,SupportIT ticketing system to maintain accurate
and up to date status records.
 Install various software applications on workstations remotely
FREIGHT SUPERVISOR - FED EX FREIGHT
OCT 2011 – NOV 2012
 Supervisor Dock Team
 Ensure Dock operations running efficientlyand effectively
 Receive and verify incoming freightfor accuracy in departure
 Process Freight inventory into appropriate
BALTIMORE ORIOLES / FLORIDA MARLINS
AUG 2008 – SEPT 2011