Tara Ray is a diligent and reliable professional with over 10 years of experience in customer service roles. She has worked in banking, sales, reception, and purchasing. Her experience includes processing cash and foreign exchange, managing customer accounts and inventory, providing technical support to online banking customers, and interfacing with customers. She is known for making appropriate decisions under pressure, achieving deadlines, and providing effective solutions to meet customer needs.

1. Tara Ray
60 Rothshire Dr.
Winnipeg, MB R2C 5E1
(204) 802-0303 Btdray@mymts.net
Diligent, hardworking and reliable professional with 10+ years of verifiable experience in
customer service. A proven communicator who has demonstrated ability to make appropriate
decisions under pressure and in complex situations. Known for providing highly effective
outcomes in adverse situations.
EMPLOYMENT
ASA - RBC Royal Bank – Cash Services (Feb 2016- Present)
Winnipeg, Manitoba
* Responsible for multiple-customer orders being processed and verified.
* Running Cash counting machine. Responsible for accuracy and balancing.
* Processing incoming shipments from other Financial Institutions.
* Able to meet all deadlines throughout the day.
* Processing outgoing Foreign exchange with speed and accuracy
* Documented success in securing, transporting and depositing large amounts of currency.
Sales Representative - Super-Lite Lighting Years Employed (June 2014 – Feb 2016)
Winnipeg, Manitoba
* Manage multiple accounts
* Provide solutions to meet customer's needs.
* Work with Microsoft programs and proprietary program to manage information.
* Work with and manage inventory. Assisting with warehouse with inventory control. Shipping
and receiving
* Work with Office equipment, copiers, fax.
* Multitask with incoming customers and ongoing projects. Answering phone and assisting with
customer inquiries.

2. Customer Service/Technical Assistance/Credit Agent Years Employed (Jan 2004 - Feb 2014)
RBC Royal Bank Winnipeg, Manitoba
* Navigate the RBC system to assist clients with their banking, credit and financial needs.
* First point of contact problem resolution on incoming phone calls.
* Client Service Orientation, driven to help clients meet needs for present and future goals
* Retain knowledge about features and benefits of a wide range of products and services
* 6 Years Customer Service Agent, 2 years Credit Specialist, 2 years Online banking Technical
Support
* Numerous customer compliments
* Won numerous Quarterly awards
* Won Annual Royal Performance Award
* Peer Mentoring
Receptionist - Lakewood Dental Services Years Employed (Oct 2001- Jan 2004)
Winnipeg, Manitoba
* Interface and Communications with the Public
* Scheduling and management of appointments
* Balance and process daily receipts/reports
* Special computer projects for office.
* Customer Service, answering phones.
* Coordinating and processing with insurance companies
* Compiling Data and producing reports
Buyer - Adecco Services Inc. (Pauwels) Years Employed (June 2000-Dec 2000)
Winnipeg, Manitoba
Interface and Communicate with:
* Sales Departments
* Warehouse
* Price Integrity/Maintenance
* Corrective Actions
* RMA
* Inventory Management/Customer Liability
* Monthly Forecast

3. Buyer - Program Manager - Atlas Services Years Employed (January 1995- June 2000)
Irvine California
* Manage Electronic component purchasing for outside customers projects.
* Outsourcing parts to achieve the best cost for clients.
* Managing just on time delivery to achieve client's deadline
* Quoting done through Microsoft programs.
* Producing reports for customers based on their needs.
* Managing projects with the use of Microsoft Excel, Word and other programs
EDUCATION
GOLDEN WEST COLLEGE Huntington Beach, California
* Associates Degree - Business Management
* Dean’s list
OCEAN VIEW HIGH SCHOOL Huntington Beach, California
* Graduated with Honors in business program
SKILLS
* Working Knowledge of Microsoft programs, strong desktop skills
* History of learning and mastering different business programs
* Knowledge of office equipment. Faxing, Copiers, Mailing machines.
* Strong conflict resolution
* Works well under pressure
REFERENCES
Melanie Reyes
RBC Royal Bank
204-960-8687
Janet Simkin
Super-Lite Lighting
204-989-7277
Dana Gottfried
Harold Hatcher Elementary School
204-330-9554