Richard Wright has over 10 years of experience in customer service roles across various industries including banking, telecommunications, and environmental services. He has a strong focus on delivering excellent customer service and problem solving skills. Richard is currently studying an online diploma in information technology and networking while gaining work experience in customer service roles.

1. Richard Wright
Mobile: 0415 718 843
Email: richw179@gmail.com
CAREER PROFILE:
More than 10 years’ experience in Customer service roles encompassing telesales,cross-selling and up-selling of
various products.
Ranging from Retail banking -Personal Lending and Mortgages and products such as modems, mobiles business and
residential packages.
With a strong focus on after sales service and Value added product placement.
I am highly engaging with customers and can deliver the “wow factor” when presented with difficult problems.
Lastly in a difficult situation I have been known not to lose my cool and can quickly and professionally de-escalate a
situation in a professional manner.
EDUCATION:
2014 – Present – Online Diploma of Information Technology and Networking –currently studying
1992-1997- Higher School Certificate: Model Farms High, Baulkham Hills NSW.
March 2010 -November 2011-Certificate 3 in Telecommunications - (Call Centre's)
Industry Certifications – Construction White (Green) Card (Obtained 2014)
PROFESSIONAL EXPERTISE:
* Mobile Services expertise
* Personal Lending (General Advice Only)
* Sales/Billing
* Technical Support – Residential and Commercial Internet/Telephony and AV setups.
* Windows and Apple OS/X/iOS Support and Android Support, Windows 7 ,Server 2008R2, Windows 8.1 & Windows
Server 2012 R2
* Inventory/Purchasing Management/Cost Control
* Conference & Banqueting, Hospitality (Bar/Wait-staff)
EMPLOYMENT HISTORY:
ACCENT BLINDS PTY LTD
June 2014-December 2014
Customer Service Agent/Scheduling
March 2014 – June 2014
Full Time Student –Diploma of Information Technology –Evocca College

2. September 2013-March 2014
LG ELECTRONICS
Case Manager/Customer Service Tier 1
November 2012 to September 2013
Various Casual Contracts and Short term Temporary roles -Predominantly Customer service and Call center
March 2010-November 2012
IINET LIMITED
Australia's second largest ISP started in Perth WA, Started in 1993, providing Broadband, Mobiles fixed line phones
and IPTV. Both Residential and Business Customers.
Customer Service/Tech Support/Billing Sales
Part of Launch of Australia's First IPTV Service – Fetch TV
-Role encompassed selling a home/business solution then setting up and getting connected to the internet
-After sales service included configuring Mobile devices Home computers, Windows and Apple based.
-Basic and complex troubleshooting of Internet connections.
-Re-contracting existing customers and use of cross-sell capabilities to value add services
-Billing disputes/queries
-TIO complaints. Case officer from start to finish of file -sometimes very complex.
Technology: in-house customCRM database
January 2008 -March 2010
VEOLIA ENVIRONMENTAL SERVICES
Worldwide company started in France, encompasses Waste management, Transport,Energy and Water solutions.
Formerly known as Collex Waste in Australia.
Customer Service Agent
Role included
- Booking of Waste bins for contracted Commercial customers and one-off waste requirements such as Asbestos and
Construction waste.
-Liaising with Sales management to ensure data integrity up to date so billing would be correct at Month end
- Dealing with major companies like John Holland, Railcorp for example.
Technology utilized: SAP

3. July 2007-January 2008
ANZ BANKING CORPORATION
One of Australia's four largest banks
Document Returns Officer
Role included
-Certification of loan documents to ensure settlement took place without incident and penalty to customer
-liaising with conveyancers/solicitors to get documents to settlement location
-Knowledge of Mortgages but not limited to Caveats. Processing of documents involved in Family court etc.
-Knowledge of relevant Stamp duty per applicable state.
Technology utilize: In-house system
June 2005 – July 2007
COMMONWEALTH BANK OF AUSTRALIA
One of Australia's four largest banks
-roles included Retail Banking, Personal lending Specialist
-Telling Operations
-Custodian of keys for Vault/Private banking
-Personal lending -Personal loans/Credit cards
-Cash handling
-Opening new Accounts
May 2003 – June 2005
AMERICAN EXPRESS AUSTRALIA
One of the largest financial organizations in the world.
Card Services Associate /Emergency Card replacements
Day to day roles included
-Card activations
-Membership reward redemptions
-Limit increases
- General card member queries
-Emergency Card replacements
September 2002 – February 2003
HAMILTON ISLAND RESORT/SOUTH MOLLE ISLAND - Whitsundays QLD
Food and beverage attendant at various locations across outlets restaurants on islands
January 2002- September 2002
Customcall Pty Ltd
Outbound telemarketing call center -Campaign based selling Insurance products for various financial organizations

4. 1999 -2003
HOSPITALITY CAREER
Worked in Various Locations and two Agencies Bensons Group and SKILLED Group
THE GRACE HOTEL SYDNEY -March 1998 – December 2001
Boutique 4 star Hotel located in the Original Grace Brothers Building in Sydney's CBD
-Started in Functions and Conference attendant
-Progressed to Finance
Inventory Controller for the Purchasing department
-Stock control
-budgeting
-contract negotiation with Suppliers
-Managing of two staff members
REFERENCES CAN BE PROVIDED UPON REQUEST