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Mickie L. Erb
1147 New Towne Road, Arnold, MO 63010
mickie.erb@gmail.com
618-698-6805
Client Service Specialist
Highly-skilled professional with 20 years of experience providing exceptional service in fast-paced environments
that require resourcefulness, commitment to timeframes, and high quality results. Experienced working in a
virtual workforce.
Professional Strengths
 Friendly Demeanor
 Relationship Building
 Communication
 Problem Solving
 Adaptability
 Self-Management
Relevant Client Service Highlights
Temporary Assignments, 03/13 – present
Express Pro, Office Team/Accountemps, and Aerotek Staffing
o Managed incoming customer calls regarding real estate transactions
o Scheduled service appointments
o Managed permit process for customers (e.g. scheduling inspections, submitting permit applications, etc.)
o Processed utility operations for customers (e.g. cut-offs, payments, etc.)
o Processed invoicing for services
o Managed email correspondences with customers for documentation coordination
o Leveraged functionality of Microsoft 2010 to simplify procedures for Profit and Loss Statements
Remote Proposal Coordinator/Executive Assistant, 09/09 – 12/12
Professional Environmental Engineering, Inc., St. Louis, MO
o IT Liaison providing first-line troubleshooting support for staff and satellite offices for software, hardware,
connectivity, and office equipment; Administrator of VoIP and printer/copier
o Received and addressed client complaints and concerns
Payroll Assistant/Fire Inspection Clerk, 11/07 – 05/09 (Accountemps temp start date 8/07)
City of Belleville, Belleville, IL
o Processed fire inspection requests including scheduling, invoicing, and collections.
o Resolved resident walk-in questions through information desk and switchboard
o Successfully streamlined fire inspection billing procedures and payroll processing
o Redesigned AR final notice process to be more customer-friendly by removing “lien” language
Accounts Receivable/Custody Specialist, 04/03 – 08/06 (OfficeTeam temp start date 11/02)
SunGard Wealth Management Services, Belleville, IL
o Resolved customer questions and concerns related to processing of custody/personal, IRA, and pension
accounts
Assistant Manager, 11/01 – 10/02
Walgreen Company, Belleville, IL
o Enthusiastically approached and successfully resolved customer requests, complaints, and concerns
Office Manager, 10/97 – 11/00 (Adecco temp start date 7/97)
Consolidated Container Company, formerly Illinois Plastics, Caseyville, IL
o Effectively processed customer orders, production scheduling, shipping, and resolved complaints
Administrative Assistant/Client Service Representative, 09/95 – 01/97 (Manpower temp start date 06/95)
First Command Financial Planning, formerly USPA & IRA, Belleville, IL
o Contacted leads for financial programs and subsequently scheduled for seminars and meetings
o Completed applications for investments and insurance programs and corresponding paperwork for electronic
payment

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Client Service Resume

  • 1. Mickie L. Erb 1147 New Towne Road, Arnold, MO 63010 mickie.erb@gmail.com 618-698-6805 Client Service Specialist Highly-skilled professional with 20 years of experience providing exceptional service in fast-paced environments that require resourcefulness, commitment to timeframes, and high quality results. Experienced working in a virtual workforce. Professional Strengths  Friendly Demeanor  Relationship Building  Communication  Problem Solving  Adaptability  Self-Management Relevant Client Service Highlights Temporary Assignments, 03/13 – present Express Pro, Office Team/Accountemps, and Aerotek Staffing o Managed incoming customer calls regarding real estate transactions o Scheduled service appointments o Managed permit process for customers (e.g. scheduling inspections, submitting permit applications, etc.) o Processed utility operations for customers (e.g. cut-offs, payments, etc.) o Processed invoicing for services o Managed email correspondences with customers for documentation coordination o Leveraged functionality of Microsoft 2010 to simplify procedures for Profit and Loss Statements Remote Proposal Coordinator/Executive Assistant, 09/09 – 12/12 Professional Environmental Engineering, Inc., St. Louis, MO o IT Liaison providing first-line troubleshooting support for staff and satellite offices for software, hardware, connectivity, and office equipment; Administrator of VoIP and printer/copier o Received and addressed client complaints and concerns Payroll Assistant/Fire Inspection Clerk, 11/07 – 05/09 (Accountemps temp start date 8/07) City of Belleville, Belleville, IL o Processed fire inspection requests including scheduling, invoicing, and collections. o Resolved resident walk-in questions through information desk and switchboard o Successfully streamlined fire inspection billing procedures and payroll processing o Redesigned AR final notice process to be more customer-friendly by removing “lien” language Accounts Receivable/Custody Specialist, 04/03 – 08/06 (OfficeTeam temp start date 11/02) SunGard Wealth Management Services, Belleville, IL o Resolved customer questions and concerns related to processing of custody/personal, IRA, and pension accounts Assistant Manager, 11/01 – 10/02 Walgreen Company, Belleville, IL o Enthusiastically approached and successfully resolved customer requests, complaints, and concerns Office Manager, 10/97 – 11/00 (Adecco temp start date 7/97) Consolidated Container Company, formerly Illinois Plastics, Caseyville, IL o Effectively processed customer orders, production scheduling, shipping, and resolved complaints Administrative Assistant/Client Service Representative, 09/95 – 01/97 (Manpower temp start date 06/95) First Command Financial Planning, formerly USPA & IRA, Belleville, IL o Contacted leads for financial programs and subsequently scheduled for seminars and meetings o Completed applications for investments and insurance programs and corresponding paperwork for electronic payment