Tangibility in communities of practice

SESSION 107
SEP 23, 2014 8:00 AM – 9:00 AM
DESIGNING TANGIBILITY IN COMMUNITIES OF
PRACTICE: KEY TO SUCCESS
ARUN
PRAKASH
(arun.prakash@infoprolearning.com)
SONIA
WADHWA
(sonia.wadhwa@infoprolalearning.com)
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa.
All
Rights
Reserved.

Arun
Prakash
Arun
Prakash
is
a
recognized
thought
leader
in
the
fields
of
organizaEonal
development
and
learning
technologies.
He
has
leveraged
his
20+
years
of
experience
in
meaningful
integraEon
of
formal
and
informal
methods
of
learning
through
technology.
These
methods
have
been
the
cornerstone
of
award-‐
winning
collaboraEve
learning
products
and
management
systems.
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved
Sonia
Wadhwa
Sonia
Wadhwa
is
a
passionate
advocate
of
improving
L&D
performance
by
focusing
on
performance
support
and
collaboraEve
learning.
She
is
an
authority
in
sePng-‐
up
and
managing
high-‐performance
learning
delivery
operaEons
for
some
of
the
world’s
largest
enterprises.
With
over
20
years
of
experience
in
direcEng
global
L&D
teams,
Sonia
serves
as
a
board
member
for
several
learning
associaEons
and
consorEums.

CoP
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved
What
are
Communi5es
of
Prac5ce?

CoP
COMMUNITIES OF PRACTICE (CoP)
›
Groups
of
individuals
who
have
similar
goals
and/or
challenges,
or
share
a
passion
for
a
topic
or
skill
area;
who
deepen
their
knowledge
and
experience
in
the
common
area
of
experEse
by
regularly
interacEng
with
each
other.
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved
What
it
is
NOT?

CoP
WHERE IS THE CONCEPT BEING APPLIED?
›
• OrganizaEons
• Government
• EducaEon
• AssociaEons
• The
Web/
The
Internet
…etc.
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved

Parts
WHAT CONSTITUTES A CoP?
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved
Community
PracEce
Domain
Roles
and
Goals

Domain
DOMAIN
• A
clear
definiEon
of
the
area
of
common
interest
to
all
potenEal
members
of
the
community
• This
definiEon
should
be
detailed
enough
to
cover
key
issues,
concerns,
and
challenges
experienced
by
members
**
Members
need
to
demonstrate
commitment
to
the
domain
and
shared
competence.
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved

Community
COMMUNITY
• Members
of
a
CoP
may
be
from
significantly
different
backgrounds
and
may
not
have
the
same
work
environment.
• The
binding
factor
between
members
may
be
the
subject
of
interest
and
their
commitment
to
learning
and
evolving
in
the
same.
**The
relaAonships
among
members
and
the
sense
of
belonging
is
supreme
for
a
successful
community.
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved

Practice
PRACTICE
• The
actual
body
of
knowledge,
informaEon,
methods,
tools,
documents,
case
studies,
quesEons
and
answers
• A
dynamic
body
of
knowledge
and
resources
that
build
itself
over
a
period
of
sustained
interacEon
**This
knowledge
is
not
merely
conceptual
insights
but
pracAcal
wisdom,
that
allows
for
the
creaAon
of
“shared
pracAce”.
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved

Roles &
Goals
ROLES AND GOALS
• Defined
and
Formal
Roles:
• Creator/
Sponsor
• Content
Coordinator/
Moderator
• Undefined
and
Informal
Roles:
• That
evolve
as
members
interact
and
parEcipate
• Goals:
Role-‐specific
goals
and
individual
goals
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved

So,…
Benefits
of
a
CoP?
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved

Benefits
BENEFITS OF CoP
Knowledge
• Dynamic
body
of
shared
resources
• Access
to
experEse
• Transfer
of
tacit
knowledge
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved
People
• Help
with
job
challenges
• Personal
development
• MoEvaEon
• Engagement
Business
• ProducEvity
• Competence
• Industry
Leadership
• Synergies
across
enEEes
Innova5on
• Industry
best
pracEces
• New
strategies
and
methods
• StandardizaEon
Long-‐Term
&
Short-‐Term
Value

So,…
Are
we
achieving
these
benefits
?
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved

Success
Factors
KEY SUCCESS FACTORS OF CoP
Tangible
Factors
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved
• Governance
• Extent
of
CommunicaEon
• RecogniEon
of
ExperEse
• Leadership
• Member
Engagement
• InnovaEon
Intangible
Factors
• Trust
• IdenEty
• Quality
of
CommunicaEon
• Individual
AspiraEon
• CollecEve
ExperEse
• Direct
correlaEon
with
performance
outcomes

Success
Factors
Extent
of
CommunicaEon
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved
• Number
of
community
exchanges/
acEvity
• Kind
of
acEvity/
exchange
• Frequency
and
Currency
of
acEvity/
exchange
• Sustenance
and
size
of
acEvity/
exchange
• Speed
and
Time
to
Response
Quality
of
CommunicaEon
• Indirectly
measure:
• Advancement
of
domain
through
new
knowledge
and
best
pracEces
• Community
being
the
preferred
locaEon/
portal
for
answers

Success
Factors
Individual
Growth
and
Leadership
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved
• RecogniEon
of
Knowledge
• Emergence
of
New
Though
Leaders
• Improvement
of
Quality
of
AcEviEes
the
Community
• Sense
of
IdenEty
CollecEve
Growth
and
Leadership
• Pride
in
Community
• ContribuEon
to
the
OrganizaEon
• InnovaEon
• Community
becoming
insEtuEonalized
as
a
core
value-‐added
capability
of
the
sponsoring
organizaEon

Success
Factors
Governance
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved
• Encouragement
through
PosiEve
Governance
(e.g.,
Management
Pick)
• Closing
down
of
irrelevant
and
dormant
topics
or
communiEes
• Flagging
and
moderaEon
of
content
for
appropriateness
and
context
• Help
people
organize
around
purposeful
acEons
that
deliver
tangible
results
Trust
• Over-‐governance
leading
to
erosion
of
trust
• Lower
engagement

CONCLUSION
• Iden5fy
Benefits
of
CoP:
Contents
©
2014
by
Arun
Prakash
and
Sonia
Wadhwa
–
All
Rights
Reserved
IdenEfy
purpose
and
charter
of
the
CoP,
and
all
perceived
benefits.
• Successful
Governance
Model:
Categorize
tangible
and
intangible
factors
for
measurement
• For
Tangible
Factors:
• Create
measurable
metrics
• Baseline
benchmark
performance
against
metrics
• Create
process
for
measuring,
reporEng
and
comparing
with
benchmarks
• For
Intangible
Factors:
• Categorize
them
into
tacit
capital
and
explicit
capital,
their
success
factors
and
metrics
• IdenEfy
indirect
benefits
and
develop
metrics
to
measure
them

Tangibility in communities of practice

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Tangibility in communities of practice

Similar to Tangibility in communities of practice (20)

Recently uploaded

Recently uploaded (20)

Tangibility in communities of practice