Jesse Taylor is a highly motivated IT professional with over 5 years of experience providing desktop and telecommunications support. He has expertise in server software like Active Directory and Exchange Server, as well as operating systems including Windows Server and Windows desktop versions. Taylor is looking to leverage his strong technical and customer service skills in a new career opportunity within the IT field.

1. Jesse Taylor
4117 Elkhart Lake Rd, St. Charles MO 63304 Cell - 636-734-8551 Jesse.Taylor636@gmail.com
SUMMARY PROFILE
Highly motivated and performance driven professional interested in pursuing a career within the IT arena. Dedicated
System Admin with 5 years of experience providing desktop and telecommunications support. Creative and resourceful
with key talents for developing and executing sound action plans with respect to issues that arise.
Active SECRET Clearance First Rate Customer Service Strong Technical/Analytical Background
COMPTIA: A+ (DoD 8570.01 Compliant) Client Needs Assessment High level Interpersonal Skills
TECHNICAL EXPERTISE
SERVER SOFTWARE
Active Directory, Microsoft Exchange Server 2007 and 2003, Print Management, BlackBerry
Enterprise Server (BES), Windows Server Update Services (WSUS), Systems Management
Server (SMS), Symantec Antivirus, PuTTY, Symantec Backup Exec
OPERATING SYSTEMS
Windows Server 2012-2000, Win8, Win7, Vista, XP,
Occasionally: Mac
SOFTWARE
Microsoft Office Suite 2013-2003, Citrix, GoToAssist, Altiris, SCCM, Symantec Antivirus,
Remedy, McAfee Antivirus, VMware, Reuters Thomson One, RDP
ACTIVE DIRECTORY ACCESS MANAGEMENT
NetIQ’s Directory and Resource Administrator (DRA), Quest ActiveRoles Server (ARS)
Note: Very knowledgeable in using Active Directory Users and Computers (ADUC)
NETWORKING
DNS, DHCP, VPN, RDP, TCP/IP
PROFESSIONAL DEVELOPMENT
Support Engineer – Stifel financial firm, St. Louis MO Jan 2012 – present date
• Support various PC’s/printers/applications for home office and 350+ branches with 6000+ users
• Part of the team responsible for the upgrade from Win XP to Win7 for all users
• Travelled to over 100+ branches all over the U.S. for upgrade to Win7 and office moves
• Coordinated/installed and maintain NetX360 for 250+ users
• Part of the Remote Desktop team responsible for installing/troubleshooting 4000+ employees using Citrix
Fraud Analyst – Verizon, O’fallon MO Sep 2011 – Jan 2012
• Monitored suspicious activity on all customer accounts for fraud
• Called customers to let them know that they were potential victims of a lottery winnings scam
• Analysis of business VOIP and PBX phone systems to determine fraudulent use and/or hacking of the systems
Client Systems Technician - Langley AFB, VA May 2009-Aug 2011
• Streamlined Remedy Action Request trouble ticket process
• Responsible for desktop issues; create/modify/delete NIPR/SIPR users accts, password and ghost imaging
• Scanned and patched over 6200 Machines to maintain compliance with IA directives
• Provided Tier 2 support for all software applications and services running on domain infrastructure

2. • Maintained file shares permission, Active Directory object permissions, Exchange, and disk space quotas
• Planned, troubleshot, and tested for software compatibility the migration of over 7,000 client systems to Windows
Vista. Followed up with Win7 migration planning
• Responsible for 14K telephone instruments, electronic key systems, VoIP phones, secure telephones and thousands
of miles of inter-building CAT-5e wiring
• Installed/mapped/maintained all HP and Lexmark printers/scanners/copiers
Client Systems Tech School – Keesler AFB, MS Oct 2008-May 2009
• Learned how to troubleshoot phone & computer systems
• Studied the OSI layers to understand how a network works for troubleshooting purposes
• Learned the basics of electricity
EDUCATION
A+ Boot Camp
A+ Operating Systems Win 2003 Course
Computer Systems Support Technical School
Active Directory Implementation and Configuration Technical Course