Gurteen Knowledge Cafe

KHDA Dubai 29 October 2013
Henry of Germany giving a lecture at the
University of Bologna in the 14th century
Have you ever questioned the lecture as
a means of teaching/learning?
Show me a Professor of
Education … who
lectures, and I’ll show you
a hypocrite who doesn’t
read the research.
Donald Clark...
What is the most powerful
learning technology ever
invented?
Conversation is the most
powerful learning technology ever
invented
Conversations carry news, create
meaning, foster coope...
What’s the defining work of
business?

What’s your job as a
knowledge worker?

What’s the most important form
of work?
Business is a conversation
because the defining work of
business is conversation literally.
And 'knowledge workers' are
si...
• Conversations are the way
workers discover what they
know, share it with their
colleagues, and in the process
create new...
Our most effective KM tool is
conversation
The words we choose, the
questions we ask, and the
metaphors we use to explain
...
What makes a good
conversation?
The kind of
conversation I’m
interested in is one in
which you start with a
willingness to emerge
a slightly different
per...
Gurteen Knowledge Cafe

London, September 2002
Global Knowledge Cafés
• I have run them all over the
world
• Some interesting cultural
experiences
• Format always works
...
Gurteen Knowledge Café Process
Basic Café Process
•

Speaker makes short presentation

•

Poses a trigger question

•

Small group conversations at table...
Café Principles
• About a learning conversation (dialogue) – not debate
• Everyone equal; no table leaders; no reporting b...
Café Outcomes
• Outcomes are what you take away in your head
• Deeper understanding of the issues discussed
• Deeper insig...
What do you make of
the Knowledge Café?
Knowledge Café Applications
Surfacing Issues
ISN Zurich
• Dramatic improvement in
inter-team dialog,
collaboration & knowledge
sharing
• Many internal work processes
o...
Transform Meetings
Transform Decision Making Meetings
• Break meetings into two parts
• To better understand the issues
– Dialogue - Café sty...
Transform Any Talk
Transform any Talk
• Move from
– presentation + Q&A
– 30 mins + 10 mins

• to
– presentation + reflection
+ conversation +...
Many Other Café Applications
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

learn from each other
clarify issues
gain insight
break down o...
What applications can
you see for the
Knowledge Café?
The Knowledge Cafe
What can we each do individually to encourage
more knowledge sharing in our organization?
How might we initiate more conversations in our
organization and what would be the benefits?
www.gurteen.com

David GURTEEN
Gurteen Knowledge
Fleet, United Kingdom
Tel: +44 7774 178 650
Email: david.gurteen@gurteen....
Licence
• You may use these slides under the following
Creative Commons Licence
• Attribution-Share Alike 2.0
• http://cre...
Some slides I did not use
Conversation is a meeting of minds
with different memories and habits.
When minds meet, they don't just
exchange facts: th...
For all our knowledge, we have no
idea what we're talking about.
We don't understand what's going
on in our business, our ...
Knowledge Cafe David Gurteen at KHDA, Dubai, 2013
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Knowledge Cafe David Gurteen at KHDA, Dubai, 2013

  1. 1. Gurteen Knowledge Cafe KHDA Dubai 29 October 2013
  2. 2. Henry of Germany giving a lecture at the University of Bologna in the 14th century
  3. 3. Have you ever questioned the lecture as a means of teaching/learning?
  4. 4. Show me a Professor of Education … who lectures, and I’ll show you a hypocrite who doesn’t read the research. Donald Clarke, PlanB Learning
  5. 5. What is the most powerful learning technology ever invented?
  6. 6. Conversation is the most powerful learning technology ever invented Conversations carry news, create meaning, foster cooperation, and spark innovation. Encouraging open, honest conversation through work space design, setting ground rules for conversing productively, and baking conversation into the corporate culture spreads intellectual capital, improves cooperation, and strengthens personal relationships. Jay Cross, Informal Learning
  7. 7. What’s the defining work of business? What’s your job as a knowledge worker? What’s the most important form of work?
  8. 8. Business is a conversation because the defining work of business is conversation literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto
  9. 9. • Conversations are the way workers discover what they know, share it with their colleagues, and in the process create new knowledge for the organisation. • In the new economy, conversations are the most important form of work ... so much so that the conversation is the organisation. Alan Weber, Harvard Business Review
  10. 10. Our most effective KM tool is conversation The words we choose, the questions we ask, and the metaphors we use to explain ourselves are what determine our success in creating new knowledge as well as sharing that knowledge with each other. Nancy Dixon Common Knowledge
  11. 11. What makes a good conversation?
  12. 12. The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore is an Oxford Historian
  13. 13. Gurteen Knowledge Cafe London, September 2002
  14. 14. Global Knowledge Cafés • I have run them all over the world • Some interesting cultural experiences • Format always works • People love to talk • Discovered their power
  15. 15. Gurteen Knowledge Café Process
  16. 16. Basic Café Process • Speaker makes short presentation • Poses a trigger question • Small group conversations at tables • Three rounds of conversation • Whole group conversation (circle) • Share actionable insights Process can be adapted depending on the purpose of the Café, context, numbers, venue etc
  17. 17. Café Principles • About a learning conversation (dialogue) – not debate • Everyone equal; no table leaders; no reporting back • No one forced to do anything – OK to just listen • People trusted to talk about what is important – OK to go off-topic • People take the real outcomes away in their heads • Minimal summarization or attempt to reach consensus
  18. 18. Café Outcomes • Outcomes are what you take away in your head • Deeper understanding of the issues discussed • Deeper insight into other people’s perspectives • Better appreciation of your own point of view • Improved relationships • Position to make more informed decisions
  19. 19. What do you make of the Knowledge Café?
  20. 20. Knowledge Café Applications
  21. 21. Surfacing Issues
  22. 22. ISN Zurich • Dramatic improvement in inter-team dialog, collaboration & knowledge sharing • Many internal work processes overhauled as a result • Explosion of new ideas & initiatives on the part of staff at all levels of the organization • Empowered staff to speak up and take the initiative Chris Pallaris Chief Editor, ISN, Zurich
  23. 23. Transform Meetings
  24. 24. Transform Decision Making Meetings • Break meetings into two parts • To better understand the issues – Dialogue - Café style – Divergent – Understanding • To make decisions and plans – Debate – Convergent – Making a decision
  25. 25. Transform Any Talk
  26. 26. Transform any Talk • Move from – presentation + Q&A – 30 mins + 10 mins • to – presentation + reflection + conversation + Q&A • Allow – – – – 20 mins presentation 2 mins for reflection 10 mins for conversation 8 mins for Q&A KM UK KM Australia KM Singapore ECU Forum Mumbai + Johannesburg
  27. 27. Many Other Café Applications • • • • • • • • • • • • • • • learn from each other clarify issues gain insight break down organisational silos break down inter-personal barriers surface issues & problems surface potential risks surface opportunities get buy-in for a course of action stimulate innovation build better relationships engage with our work share good practice develop our unique voice move to action
  28. 28. What applications can you see for the Knowledge Café?
  29. 29. The Knowledge Cafe
  30. 30. What can we each do individually to encourage more knowledge sharing in our organization?
  31. 31. How might we initiate more conversations in our organization and what would be the benefits?
  32. 32. www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com
  33. 33. Licence • You may use these slides under the following Creative Commons Licence • Attribution-Share Alike 2.0 • http://creativecommons.org/licenses/by-sa/2.0/uk/
  34. 34. Some slides I did not use
  35. 35. Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation
  36. 36. For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger The Cluetrain Manifesto

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