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The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different per...
The Knowledge Café
The birth of the  Gurteen Knowledge Cafe London, September 2002
Business is a Conversation
Business is a conversation Business is a conversation because the defining work of business is conversation - literally. A...
Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet,...
KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's goin...
Conversation is dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge...
Principles of Dialogue <ul><li>Suspend assumptions, do not judge </li></ul><ul><li>Observe & listen to one another </li></...
Conversation is our  most effective KM tool Our most effective KM tool is conversation. The words we choose, the questions...
Conversation is a learning technology Conversation is the most powerful learning technology ever invented. Conversations c...
Summary <ul><li>Business is a conversation </li></ul><ul><li>Conversation is creative </li></ul><ul><li>Understanding is m...
The Knowledge Cafe
What is a Knowledge Café? <ul><li>A Knowledge Café brings a group of people together to have an open, creative conversatio...
Different forms of Knowledge Café <ul><li>Many forms of café adapted to different purposes </li></ul><ul><li>Gurteen Knowl...
The Gurteen Knowledge Café Process <ul><li>Set the context – normally a speaker </li></ul><ul><li>An open-ended trigger qu...
Principles of the Gurteen Knowledge Cafe <ul><li>Relaxed, non-threatening, open conversation </li></ul><ul><li>As close to...
The Gurteen Knowledge Café is fundamentally different to other forms of knowledge café or the World café. <ul><li>No table...
What are the outcomes? <ul><li>Real outcomes are what you take away in your head </li></ul><ul><ul><li>A deeper understand...
Where might you use the Café? <ul><li>Surface hidden problems & opportunities </li></ul><ul><li>Encourage knowledge sharin...
Coffee break
The Knowledge Cafe
Today’s Knowledge Café is  different to my normal format
The Process <ul><li>We have 8 speakers each representing a MAKE Award winner </li></ul><ul><li>Each will speak for 2 - 3 m...
The Speakers
The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different per...
The Conversation <ul><li>8 speakers, 8 tables, 6-7 people per table </li></ul><ul><li>One speaker will join each table </l...
The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different per...
Share Insights
www.gurteen.com David GURTEEN  Gurteen Knowledge  Fleet, United Kingdom  Tel:  +44 7774 178 650  Email: david.gurteen@gurt...
Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share ...
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HK KMS Knowledge Cafe 2011

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Knowledge Cafe run at HK KMS Conference 2011 in Hong Kong.

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HK KMS Knowledge Cafe 2011

  1. 1. The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
  2. 2. The Knowledge Café
  3. 3. The birth of the Gurteen Knowledge Cafe London, September 2002
  4. 4. Business is a Conversation
  5. 5. Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto <ul><li>Conversation is central to all that we do </li></ul><ul><li>Its our job! </li></ul>
  6. 6. Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation <ul><li>Theodore in an Oxford Historian </li></ul><ul><li>Conversation is creative </li></ul>
  7. 7. KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto <ul><li>Its about understanding & sense making </li></ul><ul><li>Through conversation & storytelling </li></ul>
  8. 8. Conversation is dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
  9. 9. Principles of Dialogue <ul><li>Suspend assumptions, do not judge </li></ul><ul><li>Observe & listen to one another </li></ul><ul><li>Welcome differences & explore them </li></ul><ul><li>Allow taboo subjects to be raised safely </li></ul><ul><li>Listen to your inner voice </li></ul><ul><li>Slow the discussion </li></ul><ul><li>Search for the underlying meaning </li></ul>Dialogue is based on the work of the physicist David Bohm
  10. 10. Conversation is our most effective KM tool Our most effective KM tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge as well as sharing that knowledge with each other. Nancy Dixon Nancy Dixon Common Knowledge Associates
  11. 11. Conversation is a learning technology Conversation is the most powerful learning technology ever invented. Conversations carry news, create meaning, foster cooperation, and spark innovation. Encouraging open, honest conversation through work space design, setting ground rules for conversing productively, and baking conversation into the corporate culture spread intellectual capital, improve cooperation, and strengthen personal relationships. Jay Cross, Informal Learning <ul><li>Jay Cross is a champion of Informal Learning </li></ul>
  12. 12. Summary <ul><li>Business is a conversation </li></ul><ul><li>Conversation is creative </li></ul><ul><li>Understanding is more important than knowing more </li></ul><ul><li>Dialogue is the key to quality conversations </li></ul><ul><li>Conversation is a powerful learning and KM tool </li></ul>
  13. 13. The Knowledge Cafe
  14. 14. What is a Knowledge Café? <ul><li>A Knowledge Café brings a group of people together to have an open, creative conversation on a topic of mutual interest to surface their collective knowledge, to share ideas and to gain a deeper understanding of the issues involved. </li></ul><ul><li>Ultimately leading to action in the form of better decision making and innovation and thus tangible outcomes. </li></ul>
  15. 15. Different forms of Knowledge Café <ul><li>Many forms of café adapted to different purposes </li></ul><ul><li>Gurteen Knowledge Café & World Café </li></ul><ul><ul><li>Learning, inspiring action </li></ul></ul><ul><li>Gurteen Innovation or Action Café </li></ul><ul><ul><li>Surfacing issues </li></ul></ul><ul><ul><li>Refining issues and problems </li></ul></ul><ul><ul><li>Developing responses </li></ul></ul><ul><li>AARs, peer-assists, retrospects can be considered forms of Café </li></ul>
  16. 16. The Gurteen Knowledge Café Process <ul><li>Set the context – normally a speaker </li></ul><ul><li>An open-ended trigger question </li></ul><ul><li>Small group conversations at tables </li></ul><ul><li>Whole group conversation in a circle </li></ul><ul><li>Share actionable insights </li></ul>
  17. 17. Principles of the Gurteen Knowledge Cafe <ul><li>Relaxed, non-threatening, open conversation </li></ul><ul><li>As close to a pub or dinner conversation as possible </li></ul><ul><li>No manipulation of people; no hidden agendas </li></ul><ul><li>Everyone is equal; no table leaders; no reporting back </li></ul><ul><li>No one is forced to do anything – OK to just listen </li></ul><ul><li>Trust people to talk about what is important to them </li></ul><ul><li>OK to go off-topic – that’s what good conversations do </li></ul><ul><li>No group summarization or attempt to reach consensus </li></ul><ul><li>No capture of outcomes; no flip charts in the room </li></ul><ul><li>Principal outcome: what people take away in their heads </li></ul>
  18. 18. The Gurteen Knowledge Café is fundamentally different to other forms of knowledge café or the World café. <ul><li>No table hosts or leaders </li></ul><ul><li>No reporting back </li></ul><ul><li>No capture of outcomes </li></ul><ul><li>No group summarisation </li></ul><ul><li>Less formal & less controlled </li></ul>
  19. 19. What are the outcomes? <ul><li>Real outcomes are what you take away in your head </li></ul><ul><ul><li>A deeper understanding of the issues discussed </li></ul></ul><ul><ul><li>A deeper insight into other people’s perspectives </li></ul></ul><ul><ul><li>A better appreciation of your own point of view </li></ul></ul><ul><ul><li>Engagement with the subject </li></ul></ul><ul><ul><li>Better relationships </li></ul></ul><ul><ul><li>Better position to make more informed decisions and to take action! </li></ul></ul><ul><li>Intangible outcomes but valuable nevertheless </li></ul>
  20. 20. Where might you use the Café? <ul><li>Surface hidden problems & opportunities </li></ul><ul><li>Encourage knowledge sharing & informal learning </li></ul><ul><li>Spark action </li></ul><ul><li>Address disengagement and lack of voice </li></ul><ul><li>Help people to make sense of things </li></ul><ul><li>Help people to feel ownership of things </li></ul><ul><li>Improve decision making and innovation </li></ul>
  21. 21. Coffee break
  22. 22. The Knowledge Cafe
  23. 23. Today’s Knowledge Café is different to my normal format
  24. 24. The Process <ul><li>We have 8 speakers each representing a MAKE Award winner </li></ul><ul><li>Each will speak for 2 - 3 minutes and briefly describe their talk </li></ul><ul><li>They will then join the tables where you can have conversations with them </li></ul>
  25. 25. The Speakers
  26. 26. The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
  27. 27. The Conversation <ul><li>8 speakers, 8 tables, 6-7 people per table </li></ul><ul><li>One speaker will join each table </li></ul><ul><ul><li>And have a conversation for 40 mins </li></ul></ul><ul><li>Speakers + 3 people move tables </li></ul><ul><ul><li>You have a second conversation for 40 mins </li></ul></ul><ul><li>Final sharing of insights as a whole group </li></ul>
  28. 28. The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian
  29. 29. Share Insights
  30. 30. www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com
  31. 31. Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share Alike 2.0 </li></ul><ul><li>http://creativecommons.org/licenses/by-sa/2.0/uk/ </li></ul>

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