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Art Of Influence Negotiation Skills Wednesday 24 th  March 2010
Introductions ,[object Object],[object Object],[object Object]
Best Hopes ,[object Object],[object Object],[object Object],[object Object]
Programme…may include ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ground Rules ,[object Object],[object Object],[object Object],[object Object]
Negotiation Exercise – The Shirt ,[object Object],[object Object]
Definitions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Definitions or Negotiation - Google ,[object Object],[object Object],[object Object],[object Object]
Price Haggling – Setting Objectives  ,[object Object],[object Object],[object Object],[object Object]
Price Haggling - Content ,[object Object],[object Object],[object Object],[object Object]
Win-Win, Game Theory, Zero Sum ,[object Object]
Game Theory – Zero Sum ,[object Object],[object Object],[object Object]
Negotiating – 4 Oranges ,[object Object]
Negotiation Cycle 2 Developing Rapport 4 Closing 3 Dialogue 1 Preparing
Needs and Interests – not Positions ,[object Object],[object Object],[object Object]
[object Object],[object Object],Needs not Positions www.workplace-dynamics.co.uk 08/13/11
Adding and Seeking Extra Value ,[object Object]
LUNCH!
Influencing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Definitions of Influencing ,[object Object],[object Object],[object Object]
Influencing Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]
Steven Covey – Covey’s Circles ,[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Rapport: How it helps ,[object Object],[object Object],[object Object],[object Object],[object Object]
Rapport: How to do it ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rapport Exercise ,[object Object]
Physiological matching ,[object Object]
Communication Predicates ,[object Object],[object Object],[object Object]
To rapport or not to….The Flinch! ,[object Object],[object Object]
Negotiating and Influencing over the Telephone/Email ,[object Object],[object Object],[object Object],[object Object],[object Object]
Over the phone/email – top tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Influencing Styles ,[object Object],[object Object],[object Object],[object Object]
Dealing with Conflict  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Rosenberg Model (NVC) ,[object Object],[object Object],[object Object]
Observation ,[object Object],[object Object],[object Object],[object Object]
Requirements ,[object Object],[object Object],[object Object],[object Object]
Requests ,[object Object]
7 Styles of Influencing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
And finally…. ,[object Object],[object Object]
Positive rumours about today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Goodbye!!
Extra Slides
Selling Colleagues Planning Buying Borrowing Buying Partners Childre n Designing Mediating Resolving Conflict Contracts Managing Performance friends
Influencing ,[object Object],[object Object],[object Object]
Rapport
Dialogue
Closing
Preparing
Preparing: Context ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Preparing: Objectives 3 ,[object Object],[object Object]
What kind of Negotiator do you want to be? ,[object Object]
What’s going well? What would be the small signs of improvement? ,[object Object],[object Object],[object Object]
Feelings ,[object Object]

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