People 2.0: Working in a 2.0 World

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My keynote talk "People 2.0: Working in a 2.0 World" at the BIALL 2010 Conference in Brighton, June 10th 2010.

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People 2.0: Working in a 2.0 World

  1. 1. People 2.0 Working in a participatory 2.0 World BIALL Conference Brighton June 2010 David Gurteen
  2. 2. <ul><li>Web 2.0 </li></ul><ul><li>Enterprise 2.0 </li></ul><ul><li>KM 2.0 </li></ul>
  3. 3. Everything 2.0 <ul><li>Libraries 2.0 </li></ul><ul><li>Management 2.0 </li></ul><ul><li>Warfare 2.0 </li></ul><ul><li>Government 2.0 </li></ul><ul><li>Education 2.0 </li></ul>Credit: Hugh MacLeod, gapingvoid
  4. 4. People 2.0 For KM 2.0 to be successful we need Managers 2.0 Not quite, we need People 2.0!
  5. 5. Question What does it mean to work in a participatory 2.0 world?
  6. 6. There are some things best learnt indirectly
  7. 7. Quotations Quotations are good for capturing and concisely communicating thoughts and ideas. They can be inspirational and can help us reveal and assess the assumptions, values and beliefs that underlie the ways in which we perceive the world.
  8. 8. Some quotations to reflect on
  9. 9. Walk the talk We must become the change we want to see in the world. Mahatma Gandhi
  10. 10. Work with People An innovative, healthy organization requires that we work with people rather than do things to them. Alfie Kohn
  11. 11. Don’t tell people what to do <ul><li>I have to tell it again and again: I have no doctrine. I only point out something. </li></ul><ul><li>I point out reality, I point out something in reality which has not or too little been seen. </li></ul><ul><li>I take him who listens to me at his hand and lead him to the window. I push open the window and point outside. </li></ul><ul><li>I have no doctrine, I carry on a dialogue. </li></ul><ul><li>Martin Buber </li></ul>
  12. 12. On being taught Personally I'm always ready to learn, although I do not always like being taught. Sir Winston Churchill
  13. 13. Have conversations Our most effective KM tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge as well as sharing that knowledge with each other. Nancy Dixon
  14. 14. Have learning conversations The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin
  15. 15. Raise all the ships on the sea If I have seen further than others, it is by standing upon the shoulders of giants. Sir Isaac Newton
  16. 16. Carpe Diem! Scale back your long hopes to a short period. While we speak, time is envious and is running away from us. Seize the day , trusting little in the future. Horace
  17. 17. Yes, You. You control the Information Age. Welcome to your world. Person of the year, December 2006
  18. 18. Yes, we . We control the Informaton Age. Welcome to our world.
  19. 19. We are moving to a participatory “WE world”
  20. 20. Conversation How do we better work in a participatory 2.0 world?
  21. 21. Q&A Questions? Thoughts? Comments? Insights?
  22. 22. Some of my favourite quotations I did not use that I think you may enjoy 
  23. 23. Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto <ul><li>Conversation is central to all that we do </li></ul><ul><li>Its our job! </li></ul>
  24. 24. Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation <ul><li>Theodore in an Oxford Historian </li></ul><ul><li>Conversation is creative </li></ul>
  25. 25. KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto <ul><li>Its about understanding & sense making </li></ul><ul><li>Through conversation & storytelling </li></ul>
  26. 26. How Children Fail Children do not need to be made to learn to be better, told what to do or shown how. If they are given access to enough of the world, they will see clearly enough what things are truly important to themselves and to others, and they will make for themselves a better path into that world then anyone else could make for them. John Holt
  27. 27. Change The only way to change is to change your understanding . Anthony de Mello, Jesuit Priest
  28. 28. Get real Knowledge Management should be focused on real, tangible intractable problems not aspirational goals. It should deal pragmatically with the evolutionary possibilities of the present rather then seeking idealistic solutions. Dave Snowden
  29. 29. Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share Alike 2.0 </li></ul><ul><li>http://creativecommons.org/licenses/by-sa/2.0/uk/ </li></ul>
  30. 30. www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com

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