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Don’t do KM! David Gurteen Gurteen Knowledge KM Middle East 2011, United Arab Emirates - Abu Dhabi
You don’t do KM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Most KM projects fail! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Four KEY questions  to ask yourself
The questions ,[object Object],[object Object],[object Object],[object Object]
Some further thoughts on how to ensure your KM projects are a success
Think! There is no substitute for thinking Think for yourself!
Think for yourself ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Context ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identify the business issues Identify the business problems, opportunities or risks that need to be responded to
Albert Einstein on problems ,[object Object],[object Object],[object Object],[object Object]
We jump far too quickly to a “solution” without really understanding the problem! Its better to do the right thing badly than the wrong thing well!
Business issues and outcomes ,[object Object],[object Object]
Business issues and outcomes ,[object Object],[object Object]
Business outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Identify the business issues ,[object Object],[object Object]
Don’t do things to people! If you have to ask “how do we motivate people” then you are taking the wrong approach!
Work with people ,[object Object]
Motivation is intrinsic! ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do not reward Do not reward people for sharing their knowledge
Rewards ,[object Object],To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system. Alfie Kohn
Alfie Kohn and Dan Pink ,[object Object],[object Object]
Do not reward ,[object Object],[object Object],[object Object],[object Object],[object Object],Credit: Alfie Kohn ,[object Object]
If we don’t reward what do we do?
Alfie Kohn ,[object Object],[object Object],[object Object],Incentives, bonuses, pay-for-performance-plans and other reward systems violate this last principle by their very nature!
Love what you do Loving what you do is a more powerful motivator than any goody including money. Alfie Kohn
Bob Buckman Our approach to KM is far more than stick or carrot.  "Knowledge Sharing is your job. Do it!"  As a reward you may keep your job.
Daniel Pink ,[object Object],[object Object],[object Object],[object Object]
Some questions to leave you with! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions
www.gurteen.com David GURTEEN  Gurteen Knowledge  Fleet, United Kingdom  Tel:  +44 7774 178 650  Email: david.gurteen@gurteen.com

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Don't Do KM Without Business Focus

  • 1. Don’t do KM! David Gurteen Gurteen Knowledge KM Middle East 2011, United Arab Emirates - Abu Dhabi
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  • 4. Four KEY questions to ask yourself
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  • 6. Some further thoughts on how to ensure your KM projects are a success
  • 7. Think! There is no substitute for thinking Think for yourself!
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  • 10. Identify the business issues Identify the business problems, opportunities or risks that need to be responded to
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  • 12. We jump far too quickly to a “solution” without really understanding the problem! Its better to do the right thing badly than the wrong thing well!
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  • 17. Don’t do things to people! If you have to ask “how do we motivate people” then you are taking the wrong approach!
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  • 20. Do not reward Do not reward people for sharing their knowledge
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  • 24. If we don’t reward what do we do?
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  • 26. Love what you do Loving what you do is a more powerful motivator than any goody including money. Alfie Kohn
  • 27. Bob Buckman Our approach to KM is far more than stick or carrot. "Knowledge Sharing is your job. Do it!" As a reward you may keep your job.
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  • 31. www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com