T Bytes Digital customer expierence

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T-Bytes
Digital Customer Experience
October Edition 2020
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates.................................................................................................................................................14
3. Rewards and Recognition Updates...................................................................................................................60
4. Customer Success Updates................................................................................................................................99
5. Partnership Ecosystem Updates......................................................................................................................151

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Financial, M & A Updates
Digital Customer Experience Technology

Financial, M&A Updates
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Asana Announces Record Second Quarter Revenue
• Ended the quarter with over 82,000 paying customers.
• The number of customers spending $5,000 or more with us on an annualized basis
grew to 7,933, an increase of 65% year over year.
• The number of customers spending $50,000 or more with us on an annualized basis
grew to 283, an increase of 160% year over year.
• Overall dollar-based net retention rate was over 115%.
• Dollar-based net retention rate for customers with $5,000 or more in annualized
spend was over 125%.
• Dollar-based net retention rate for customers with $50,000 or more in annualized
spend was over 140%.
• Launched Asana Goals which allows teams to connect company goals with OKRs
and the work to support them in one place.
• Announced the Future of Asana and long term product vision in July with over
23,000 viewers around the world.
• Announced Asana for Microsoft Teams integration which enables conversations in
Teams to be linked directly to Asana projects.
Executive Commentary
“In the second quarter, strong execution and expanding adoption of Asana’s
platform drove total revenue growth of 57% year over year. We’re pleased with
the momentum in our business and believe we are well positioned to be a
long-term leader in a multi-billion dollar market opportunity,” said Co-founder
and chief executive officer, Asana. “Teams are at the center of everything we do.
Now more than ever it’s important for teams to operate with clarity, alignment
and accountability. By making collaboration easier and by powering teams to be
more effective, Asana helps organizations move forward. These are
extraordinary times but we remain focused on our mission, which is to help the
world’s teams work together effortlessly, whether that’s in an office or in our
homes.”
1
Key Financial Highlights

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TIBCO Announces Agreement to Acquire Information Builders, Inc.
TIBCO Software Inc., a global leader in enterprise data, empowers its customers to
connect, unify, and confidently predict business outcomes, solving the world’s most
complex data-driven challenges. TIBCO announced that it has entered into an agreement
to acquire Information Builders, Inc. (ibi), a leading data and analytics software
company. ibi has a rich product portfolio and trusted data-driven solutions that are at the
core of digital transformation. Its comprehensive set of data management and analytics
capabilities will augment TIBCO’s Connected Intelligence platform to more deeply
address customers’ end-to-end needs. ibi helps organizations manage complex and
disconnected data so they can build, embed, and automate intelligence in everything they
do. With a shared focus on customer excellence and innovation, TIBCO and ibi will
partner with customers to transform their business and drive sustainable innovation. ibi’s
leading data quality, preparation, and integration products will support the TIBCO Any
Data Hub and Responsive Application Mesh strategies. In addition, TIBCO’s
Hyperconverged Analytics strategy will be enriched with the infusion of ibi’s leading
analytics solution, WebFOCUS.
“Data-driven insight is more critical than ever. With the acquisition of ibi, we gain
access to a broader set of analytics and technology, greatly enhancing our ability to
help the world’s leading organizations solve their most complex data problems,” said
Chief executive officer, TIBCO. “The blend of our two companies, with strong and
complementary capabilities, will further unlock the potential of real-time data for
making faster, smarter decisions.”
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Magic Reports Second Quarter and First Half 2020 Financial Results
Financial Highlights for the Second Quarter Ended June 30, 2020
• Revenues for the second quarter increased 12% to $86.5 million compared to
$77.1 million in the same period last year.
• Operating income for the second quarter increased 22% to $9.8 million
compared to $8.0 million in the same period last year.
• Non-GAAP operating income for the second quarter increased 14% to $12.2
million compared to $10.7 million in the same period last year.
• Net income attributable to Magic’s shareholders for the second quarter
increased 19% to $5.7 million, or $0.12 per fully diluted share, compared to $4.8
million, or $0.08 per fully diluted share in the same period last year.
• Non-GAAP net income attributable to Magic’s shareholders for the second
quarter increased 14% to $8.1 million, or $0.17 per fully diluted share, compared
to $7.1 million, or $0.14 per fully diluted share, in the same period last year.
Chief Executive Officer of Magic Software Enterprises, said: In spite of the
COVID-19 pandemic outbreak in March 2020, our outlook for 2020 has
improved due to an increased demand, from existing and new customers, for
digital transformation projects, as COVID-19 forced organizations and their
employees to adapt to the new forced reality and work environment. We are
pleased to witness that our strong and stable financial position, coupled with
our constant efforts to become a trusted advisor of the digital transformation
market, are paying off, and we will continue to make our best efforts to
enhance our portfolio, both organically and through acquisitions in order to
offer the best one-stop-shop for digital transformation.”
3
Key Financial Highlights

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HPE completes acquisition of SD-WAN leader Silver Peak
Hewlett Packard Enterprise announced it has completed the acquisition of Silver
Peak, an SD-WAN (Software-Defined Wide Area Network) leader, in a transaction
valued at $925 million. Silver Peak will become a part of Aruba, a Hewlett Packard
Enterprise company. The acquisition will strengthen Aruba ESP (Edge Services
Platform), helping to advance enterprise cloud transformation with a comprehensive
edge-to-cloud networking solution covering all aspects of wired, wireless local area
networking (LAN) and wide area networking (WAN). Enterprises are increasingly
investing in SD-WAN technologies as legacy WAN architectures incur relatively
high costs and are cumbersome to operate. Aruba and Silver Peak share a common
vision and goal to provide simplicity, scalability, and application-awareness at the
edge. Aruba’s all-in-one SD-Branch portfolio and remote worker solutions,
combined with Silver Peak’s self-driving SD-WAN and WAN optimization solutions,
allow Aruba to better address a wide set of customer requirements in order to
capitalize on a promising market opportunity.
“I am very excited to welcome the Silver Peak team to the Aruba family,” said
President of Intelligent Edge for Hewlett Packard Enterprise and founder of
Aruba Networks. “With the evolving nature of the hybrid workplace, enterprises
are looking to extend connectivity to branch locations and enable secure
work-from-home experiences. By combining Silver Peak’s advanced SD-WAN
technology with Aruba’s SD-Branch and remote worker solutions, customers can
simplify branch office and WAN deployments to empower remote workforces,
enable cloud-connected distributed enterprises, and transform business
operations without compromise.”
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Enterprise Data Management Leader MarkLogic to Be Acquired by Vector Capital
Vector Capital, a leading private equity firm specializing in transformational investments
in established technology businesses, announced it has entered into a definitive
agreement to acquire MarkLogic Corporation, a leading provider of enterprise data
integration and data management solutions. MarkLogic’s technology simplifies the
integration of enterprise data across silos to provide immediate business value.
MarkLogic Data Hub Service is a fully managed cloud data platform that is able to
reliably assemble raw data, index it in real time for powerful semantic search, and
provide the ability to securely run operational and analytical applications at scale. Over
2,500 customers including government agencies, financial services firms, insurance
companies, manufacturing businesses, media companies, healthcare providers, and
others utilize MarkLogic as a complete solution to simplify data integration. The
proposed transaction is subject to customary closing conditions and is expected to close
in the fourth quarter of 2020. Cowen acted as the exclusive financial advisor to
MarkLogic, with Cooley LLP serving as legal counsel. Paul Hastings LLP served as
legal counsel to Vector Capital. Additional financing for the deal was provided by
Monroe Capital LLC.
“MarkLogic is pioneering innovative approaches to data integration in the large and
attractive data management industry,” said Managing Director at Vector Capital.
“We see significant opportunities for growth and are looking forward to supporting
the company as it seeks to capitalize on the increasing complexity of Big Data.
MarkLogic’s highly advanced data management capabilities, top-notch talent pool,
and blue-chip customer base position it for success and continued expansion.”
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Vector Capital Completes Acquisition of MarkLogic
Vector Capital, a leading private equity firm specializing in transformational
investments in established technology businesses, announced the successful
completion of its acquisition of MarkLogic Corporation, a leading provider of
enterprise data integration and data management solutions. Data integration is one of
the most complex IT challenges, and our mission is to simplify it. MarkLogic Data
Hub Service is a highly differentiated data platform that eliminates friction at every
step of the data integration process, enabling organizations to achieve a 360° view
faster than ever. By simplifying data integration, MarkLogic helps organizations gain
agility, lower IT costs, and safely share their data. Vector Capital is a leading global
private equity firm specializing in transformational investments in established
technology businesses. With more than $3 billion of capital under management,
Vector actively partners with management teams to devise and execute new financial
and business strategies that materially improve the competitive standing of
businesses and enhance value for employees, customers, and all stakeholders.
“We are pleased to complete the acquisition of MarkLogic, a pioneer in the data
integration market that is poised for growth,” said Managing Director at Vector
Capital. “We also welcome Adrian as the company’s next CEO and are excited to
partner with him as he continues to accelerate the growth of MarkLogic’s
automated cloud service offering, Data Hub Service. We thank Gary for his
leadership of MarkLogic and see tremendous value in the business that he helped
build.”
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Episerver Completes Acquisition of Optimizely, Creating the Industry’s Most Advanced
Digital Experience Platform
Episerver, a leader in the Gartner Magic Quadrant for Digital Experience Platforms,
announced that it has completed its acquisition of Optimizely, the leader in
experimentation and optimization. With Optimizely, Episerver is an industry
powerhouse able to optimize every customer touchpoint across the entire user journey,
and strongly positioned to lead in the estimated $20B digital experience market. The
combined company enables customers to do more testing, in more places, with greater
ease than ever before. With the powerful combination of creation and optimization,
companies can now experiment on every customer touch point from product
development and content to digital experience and customer support, along with their
go-to-market strategy and related business logic. Episerver’s expanded portfolio
empowers digital teams to be more intentional in their customer engagements as well as
more agile adapting to changing behaviors and markets. The new Episerver delivers a
unique system of differentiation to inspire product and experience innovation using real
customer insights; increase agility to test and deliver impactful experiences and speed
time to market; and improve outcomes through unique digital experiences for each
customer, at scale.
“While every B2B and B2C company is online, not every team is using customer
insights to confidently seize new opportunities and adapt to challenges,” said CEO of
Episerver. “I’m thrilled that with the completion of our acquisition of Optimizely, we
are democratizing experimentation so companies can replace guesswork with
evidence-based outcomes that drive transformation, customer engagement, and
brand differentiation.”
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Qlik Acquires Blendr.io To Drive Real-time Data Into SaaS Applications and Automate
Enterprise Processes To Create New Insights and Trigger Actions
automation platform (iPaaS), that seamlessly automates data integration and orchestration of
processes across 500+ SaaS applications and cloud data sources. Purpose built for embedded
SaaS use cases and enterprise integration workflows, Blendr.io expands Qlik’s ability to
deliver Active Intelligence through its end-to-end data integration and cloud analytics
platform, where real-time, up-to-date data triggers immediate action to accelerate business
value across the entire data and analytics supply chain. With the acceleration to cloud-based
SaaS applications, modern data and analytics platforms must enable real-time data access,
ingestion, transformation and insight discovery to trigger action at the point of decision.
Through Blendr.io’s best-in-class application connectivity, integration and process
automation solutions, Qlik reinforces the importance of automation and action as key
attributes of its cloud-first end-to-end data and analytics platform. Blendr.io, which already
serves more than 1,500 end user clients through over 100 customer accounts such Aptivio,
Graydon and Globis Software, provides a comprehensive set of real-time integration and
automation layers, including:
• Connectivity Layer – Enables integrations with cloud platforms and 500+ SaaS
applications
• Integration Layer – Enables building of comprehensive “blends” with an easy-to-use,
flexible low-code visual builder that supports scheduling and adds business logic by
including conditions, variables and more
• UI and Embedding Layer – Embeds integrations into the UI of a cloud platform and offers
end customers fast, comprehensive ways to activate integration across marketing, sales, and
other cloud platforms such as CRM, ERP, helpdesk and more
• Management Layer – Delivers central management of customers, integrations, templates
and embedding into a cloud platform
“Modern data and analytics solutions like Qlik are delivering Active Intelligence, where
technology and processes enable the continuous use of real-time data to automate action
and enable timely decision making,” said CEO at Qlik. “Blendr.io’s extensive iPaaS
solution will further expand the ability of Qlik’s end-to-end platform to help customers
more easily and seamlessly integrate data and automate processes across every decision
throughout the organization.”
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Twilio to Acquire Segment, the Market-leading Customer Data Platform
Twilio announced that it has entered into a definitive agreement to acquire Segment for
approximately $3.2 billion in Twilio Class A common stock, on a fully diluted and cash
free, debt free basis. The transaction is expected to close in the fourth quarter of 2020.
The businesses that deliver the best experiences are the ones that know their customers
well and use customer data to provide more relevant interactions. However, wrangling
these customer insights is extremely difficult as the information is typically spread across
disparate systems and functions throughout an organization. By combining the market
leaders in the cloud communication and customer data platform (CDP) spaces, Twilio
can now alleviate this pain for businesses by delivering a single, unified view that helps
companies better understand their customers in order to engage more effectively. The
transaction will accelerate Twilio’s growth with a combined total addressable market of
$79 billion, bringing Twilio one step closer to achieving the company’s vision of
becoming the world’s leading customer engagement platform trusted by developers and
companies globally.
“Data silos destroy great customer experiences,” said Co-founder and CEO of
Twilio. “Segment lets developers and companies break down those silos and build a
complete picture of their customer. Combined with Twilio's Customer Engagement
Platform, we can create more personalized, timely and impactful engagement across
customer service, marketing, analytics, product and sales. We are thrilled to welcome
Segment to the Twilio team.”
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Splunk to Acquire Plumbr and Rigor, Expanding the World’s Most Comprehensive Observability
Portfolio
Splunk Inc. provider of the Data-to-Everything Platform, announced that it has completed the
acquisition of Plumbr, an application performance monitoring (APM) company offering
auto-instrumentation, Real User Monitoring and deep application performance insights for enterprise
applications. Splunk also announced that it has signed a definitive agreement to acquire Rigor, a
digital experience monitoring (DEM) company offering advanced synthetic monitoring and
optimization tools. Rigor’s solutions help customers optimize end-user experiences in digital
channels. With both acquisitions and product integrations, Splunk will significantly expand its APM
and DEM capabilities. The combined power of Splunk’s Observability Suite will ultimately give
customers a seamless, end-to-end observability experience to help guide them across both cloud and
on-premises environments, as well as the software architecture transformations occurring with
applications. Plumbr offers advanced instrumentation, profiling and Real User Monitoring (RUM)
capabilities, which are critical to monitoring Java, PHP, Python and .Net applications. The addition of
Plumbr’s technology to Splunk’s Observability Suite gives customers unprecedented monitoring and
troubleshooting of existing applications, as well as RUM, database monitoring and code profiling
capabilities. Rigor delivers a unique DEM platform that combines the power of synthetic monitoring
with an intelligent optimization engine to help customers find, fix and prevent web and API
performance issues impacting user experiences. Rigor’s solutions can complement Splunk’s newly
announced RUM offering as part of the company’s best-in-class Observability Suite.
“The global acceleration to multicloud and hybrid cloud architectures has created an observability
revolution. Development, operations and IT teams everywhere require real-time, full-fidelity and
ML-driven solutions that can help them quickly and confidently modernize and build
cloud-native applications,” said Chief technology officer, Splunk. “Together, Plumbr and Rigor
accelerate Splunk’s vision to deliver a comprehensive Observability Suite with best-in-class
DEM and APM for all applications. Splunk is the industry’s leading enterprise-grade
Observability Suite providing customers with a complete, full-fidelity view into their data.”
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Teradata Vantage Now Available on Google Cloud
Teradata, the cloud data analytics platform company, announced general availability of Teradata Vantage on Google Cloud. This as-a-service
offering provides access to Vantage – the powerful data and analytics platform that unifies analytics, data lakes and data warehouses – using
increasingly popular Google Cloud resources. Teradata provisions and maintains secure, scalable environments on Google Cloud so that
customers can focus on using data as one of their greatest assets. This expansion of cloud data analytics options gives Teradata customers
deployment flexibility. Teradata is the only data warehouse and analytics company to provide consistent features and software across
on-premises, hybrid and multi-cloud environments on all three of the top public clouds. This flexibility includes both license and application
portability that makes migrations to Google Cloud faster, with lower risk. Subscriptions to Vantage on Google Cloud include the latest
Teradata software, Google Cloud compute and storage resources, and environment management. Standard benefits of using the cloud for
data analytics – agility to respond quickly to emerging situations as well as freeing up money and time to focus on more valuable activities
– are amplified with as-a-service offerings. Teradata manages the performance, security, availability, and operations of a customer’s analytics
infrastructure using Google Cloud, including detailed tasks like software patches, version upgrades and security monitoring with a 99.9%
availability SLA.
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TIBCO Announces Agreement to Acquire Information Builders, Inc.
TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect,
unify, and confidently predict business outcomes, solving the world's most complex data-driven
challenges. TIBCO announced that it has entered into an agreement to acquire Information
Builders, Inc. (ibi), a leading data and analytics software company. ibi has a rich product portfolio
and trusted data-driven solutions that are at the core of digital transformation. Its comprehensive
set of data management and analytics capabilities will augment TIBCO’s Connected Intelligence
platform to more deeply address customers’ end-to-end needs. ibi helps organizations manage
complex and disconnected data so they can build, embed, and automate intelligence in everything
they do. With a shared focus on customer excellence and innovation, TIBCO and ibi will partner
with customers to transform their business and drive sustainable innovation. ibi’s leading data
quality, preparation, and integration products will support the TIBCO Any Data Hub and
Responsive Application Mesh strategies. In addition, TIBCO’s Hyperconverged Analytics
strategy will be enriched with the infusion of ibi’s leading analytics solution, WebFOCUS.
Millions of people worldwide use ibi-powered software every day across the Healthcare,
Financial Services, Public Sector, Manufacturing, Transportation and Logistics, and Retail
industries. ibi solutions have received more than 40 awards for Outstanding Customer Service
and Support, including ones for a Cloud BI and Technology Innovation.
“Data-driven insight is more critical than ever. With the acquisition of ibi, we gain access to
a broader set of analytics and technology, greatly enhancing our ability to help the world’s
leading organizations solve their most complex data problems,” said Chief executive officer,
TIBCO. “The blend of our two companies, with strong and complementary capabilities, will
further unlock the potential of real-time data for making faster, smarter decisions.”
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Veritas Acquires Globanet, Extending Its Leading Digital Compliance Portfolio
Veritas Technologies, a global leader in data protection, availability and insights, announced that
it has acquired Globanet, a privately held software company based in Los Angeles, California.
The acquisition further extends Veritas’ strong portfolio of digital compliance and governance
offerings to give customers native visibility into over 80 new content sources. Globanet provides
comprehensive compliance and intelligent communications solutions to enterprises, including
Globanet Merge1™. As digital transformation accelerates, the explosion in data has created
compliance challenges for enterprises, especially those with remote workers. Increasing
regulations, ransomware threats, and data complexity have made information governance a
strategic imperative for business. To ensure compliance and effectively respond to legal inquires,
it is essential for the businesses to sort, discover, and act upon data quickly. Veritas has over
10,000 customers worldwide for its digital compliance portfolio. Veritas is also #1 for market
share by revenue for 2019 in the Archive Software Market.1 Globanet’s technology will
strengthen the capabilities of Veritas’ archiving and e-discovery offerings by adding the ability to
natively capture, classify, monitor, and discover against more sources of content than ever before.
It will:
• Give customers visibility and enable them to act on over 80 new global content sources,
including Microsoft Teams, Slack, Zoom, Symphony, Bloomberg and more
• Simplify discovery and lifecycle management with richer content capture that shows archived
content in a closer to native view
• Offer complete capture of Microsoft Office 365 content sources along with all other
communication and file sources used by Veritas customers
• Enrich metadata with Veritas’ industry-leading classification engine across over 80 content
sources
“By integrating Globanet’s technology into our digital compliance portfolio, we’re making it
simpler for Veritas customers to find and act on more of their data, no matter where it lives,”
said CEO, Veritas. “The announcement accelerates and strengthens our vision for the Veritas
Enterprise Data Services Platform and improves its world-class compliance capabilities. No
matter what communications and data management platform our customers use, we enable
them to optimize and monitor all their content as it moves from backup to archive to
discovery.”
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Solutions Updates
Digital Customer Experience Technology

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Solution Updates
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Acquia Announces Major Updates to Open Digital Experience Platform (DXP) at
Acquia Engage
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Solution Description
Digital experience company Acquia announced major updates to the Acquia Open Digital Experience Platform (DXP) at Acquia Engage. The Acquia Open DXP
is powered by Acquia Marketing Cloud and Acquia Drupal Cloud, a unified solution for multi-experience customer journeys across all modes of customer
interaction. New enhancements will empower developers to innovate their digital experiences faster and help marketers make smarter, data-driven decisions across
campaigns. For developers, the latest enhancements to Drupal Cloud focus on decreasing the time to build, design, and run sites and applications. Following the
successful launch of Drupal 9 in June, the new Acquia Migrate Accelerate tool significantly reduces the effort tied to a transition from Drupal 7 to Drupal 9.
Currently in beta, the tool reduces time to value for Drupal 9 by providing a user-friendly interface to streamline analysis and planning, DevOps, data imports, and
content auditing for migrations. Once organizations are migrated, the new Acquia Cloud IDE makes it faster than ever to build Drupal sites and applications, with
one-click access to a cloud-hosted development and testing environment. Acquia Cloud IDE integrates with existing Acquia command-line and automated build
tools for Drupal, making it faster and easier for developers to build and test their code – even in remote or hybrid work setups. Finally, Acquia CMS, currently in
beta, provides a trusted, secure and turnkey distribution of Drupal 9. This increases time to value from months to days for best-practice implementations, and
eliminates up to 80% of setup and update costs. Also in the Drupal Cloud family, Site Studio helps marketers reduce their time-to-publish with drag-and-drop
experience creation and visual assembly of content, layout, and designs.

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Adobe MAX 2020: Enabling ‘Creativity for All’ with Creative Cloud Innovation
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At Adobe MAX, Adobe unveiled significant innovation across its Creative Cloud applications and services. In addition to ground-breaking new features like
Neural Filters in Photoshop, the company released major updates to its flagship applications including Lightroom, Premiere Pro and Illustrator. Adobe also
underscored its commitment to accelerating the development of mobile and multi-surface apps, with the official launch of Adobe Illustrator on the iPad and Adobe
Fresco on the iPhone. Additionally, the company previewed a prototype of a digital content attribution tool that will debut within Photoshop and Behance as part
of its Content Authenticity Initiative. Rooted in Adobe’s mission to enable creativity for all, MAX 2020 is offered as a free around-the-world event. With 56 hours
of live content planned, Adobe MAX will inspire, educate and entertain creators through product deep dives, luminary masterclasses and community events. From
seasoned professionals to students, social media mavens and hobbyists, this year’s event offers endless opportunities for creators to take their skills to the next
level. According to Adobe’s State of Creativity research, 82% of creators say that the events of 2020 have forever changed how they create, and 83% feel it’s more
important than ever to expand their abilities. With this reality as the backdrop, the Creative Cloud releases empower users to level up their skills, collaborate
seamlessly with others, accelerate their productivity and create for new mediums in entirely new ways.

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Phoenixnap Shifts To Operate-From-Anywhere Cloud Communications Platform
With 8x8
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8x8, Inc., a leading integrated cloud communications platform, announced that phoenixNAP®, a global IT services provider offering security-focused cloud
infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8x8 Open Communications
PlatformTM to enable employees and contact center agents to operate from anywhere, and stay connected with colleagues, customers and partners around the
world. Founded in 2009, phoenixNAP’s mission has always been to provide outstanding value and service, using state-of-the-art technology, to remove the stress
from IT management and maintain an incredibly responsive experience for customers so they can focus on their core business. While the company provided
organizations and businesses of all sizes with cutting-edge IT infrastructure solutions and services, its legacy on-premises communications and contact center
systems were hindering global growth as they were costly to maintain, difficult to administer, and unreliable. phoenixNAP needed a cloud communications
platform that could be easily deployed across multiple locations and centrally administered to improve communications, collaboration and customer engagement
while ensuring business resilience. Working closely with technology provider Insight Enterprises, phoenixNAP selected 8x8 X Series, an integrated cloud voice,
team chat, video meetings and contact center solution for its more than 500 employees across the US, Europe and Asia. Moving their communications and contact
center to the cloud allowed the company to easily expand into new regions without having to add and manage new infrastructure and carriers. It also freed up IT
resources by providing the flexibility to centrally administer the solution while giving each employee a business phone number, including team chat and video
conferencing capabilities, that is accessible anywhere from a single desktop and mobile app.

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CallTrackingMetrics Launches Bi-Directional Google Ads Integration
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CallTrackingMetrics, a leading provider of call tracking and contact center software, announces a brand new direct integration with Google Ads. The Google
Ads Direct Connect integration communicates directly with the Google Ads API in order to allow conversion data to flow between the two platforms.
Marketers can now seamlessly optimize campaigns around conversions, such as calls, form fills, sales, and appointments, within one platform. With this
direct integration, CallTrackingMetrics is also one of the only providers in the space with the ability to directly influence conversions for click-to-call and
click-to-landing pages in Google Ads. Triggers in CallTrackingMetrics will automate sending conversion data into Google Ads. Customers can determine
what actions they want to count as a conversion, whether that’s a phone call that mentions a specific keyword or lasts over two minutes, or a text message or
form fill from a customer. They can also map any conversion actions they already have configured inside of Google Ads into CallTrackingMetrics. Agencies
managing multiple client sub-accounts can instantly link those to matching Ads accounts in one click, making set up seamless. The integration also introduces
new diagnostic reports to isolate any pages that aren’t fully optimized for call tracking, and produces high-level metrics around cost per call and call through
rate by landing page.

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CallTrackingMetrics Adds New Live Chat Product to Unified Communications Suite
18
CallTrackingMetrics, a leading provider of call tracking and contact center software, announces the launch of a new live chat product. With chat becoming the preferred
communication method for many consumers, CallTrackingMetrics’ chat enables businesses to gather essential marketing attribution data for all of their communication
channels within one platform and drive higher satisfaction for their customer base. Similar to how businesses use CallTrackingMetrics to track calls, texts, or form submissions,
they will now be able to attribute live chat conversations back to unique advertising channels or campaigns to know which inspire customer contact and optimize their marketing
spend accordingly. Businesses can consolidate their software spend and reduce reliance on third-party tools by unifying all of their communication channels, including calls,
texts, forms, and now chats, within one platform. Agents will be able to manage multiple service touchpoints within one dashboard, thereby eliminating the need to switch tools
or even website pages to handle different support inquiries and provide faster service to customers. They will have full visibility into visitor and campaign data and any history
of past exchanges with the customer in order to further personalize the interaction. Furthermore, businesses can manage chat requests in line with their unique routing
customizations to drive efficiency for their support and sales teams and get the customer to the right agent the first time. Additional customizations include the ability to
customize their chat widget with their own colors, create individual and team canned responses, share files in chats, and set up custom triggers based on chats to automate
internal actions across teams within an organization.

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Conversica Announces Virtual Assistant-Powered Website Chat for Free, Disrupting
the Chatbot Market
19
Conversica, Inc., the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced its disruption of traditional website
chat offerings by delivering AI-powered human-like, two-way conversations over chat for free via its Intelligent Virtual Assistants (IVAs). Unlike traditional website chat
offerings which leave customers frustrated, Conversica IVAs can engage with website visitors and quickly connect them to the information they seek via chat, use email and
SMS to nurture them through a qualification process and pass hot qualified opportunities to customer-facing teams—all while delivering a personalized experience that
digital-natives now demand across multiple channels. As businesses become more digitally enabled, a greater burden is placed on customer-facing teams to engage with a higher
volume of prospects and customers across many more channels. Delivering a personalized touch to every prospective buyer or customer is simply not possible for
resource-strapped customer-facing teams. In response, many companies turn to simple chatbots to answer commonly asked questions and quickly connect website visitors to
live agents. Unfortunately, as their digital volume grows, history shows that teams quickly collapse under the pressure to respond. Simple chatbots can only deliver canned
responses to predetermined questions that have taken months to be stood up by internal teams, and due to high volumes coupled with resource-constrained customer-facing
teams, it is no longer feasible to rely on having a human representative available on demand. Using Conversica’s IVAs via website chat allows customers and prospects to start
on one channel and easily move to another channel to have a deeper level of engagement with a product or service. From the very first touch, IVAs stay with that prospect or
customer across their entire customer journey and realize instantaneous time-to-value for organizations. Whether teams are trying to drive people to marketing events, find
sales-ready leads faster, schedule an account review, identify renewal or expansion opportunities, or even work through invoicing and payment logistics, they can engage with
prospective buyers or existing customers via website chat and easily transition to a more detailed conversation over email, from email to text, and eventually over every possible
digital touch point—all without losing any moment of that conversation or the context.

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DataStax Astra Now Available on AWS, GCP, and Azure, Making It Easier for Developers
to Build Multi-Cloud, Multi-Region Applications
20
DataStax announced that enterprises and developers now have the freedom to run any Apache Cassandra™ workload, anywhere, at global-scale with DataStax Astra on Amazon
Web Services, Google Cloud Platform, and Microsoft Azure. Astra enables users to rapidly build, deploy and easily manage multi-cloud, multi-region applications with a
massively scalable Database-as-a-Service (DBaaS). Delivering on the mission to connect every developer in the world to the power of Cassandra with the freedom to run their
data in any cloud or on any device, DataStax extends the availability of Astra on major cloud platforms. Enterprises and developers can now take advantage of the NoOps,
zero-downtime capabilities of Astra to build cloud-native apps quickly on any of the top three public clouds with zero lock-in and the ability to scale-out to the largest
workloads. DataStax Astra, built on Kubernetes, provides a simple experience for Cassandra deployment and application development. With self-service options, various
learning resources, and developer-friendly APIs, Astra has removed the complexity from starting up and getting up to speed on Cassandra, the proven NoSQL, open-source
database.
New Astra Features include:
• Storage-Attached Indexing — Improved operations and data modeling, lowered barriers to NoSQL adoption, and a drastically improved developer experience for building
Cassandra data models, slashing the time required upfront to plan out queries.
• VPC Peering — Enhanced security and compliance with the ability to peer cloud VPC to an Astra cluster and maintain private communication between cloud-based apps and
Astra.
• Multi-Region — Runs a common instance of an application and/or data platform across two or more cloud provider geographic regions and makes applications resilient to a
regional cloud outage. (e.g., due to wildfires or hurricanes)

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DigiCert Secure Software Manager Modernizes PKI Automation to Enable Frictionless
Secure Code Signing, Private Key Management
21
DigiCert, Inc., the world’s leading provider of TLS/SSL, IoT and PKI solutions, introduced Secure Software Manager, a modern way to automate and manage PKI security across
CI/CD pipelines. Secure Software Manager makes it easy for enterprises to integrate secure key management for code signing into their development processes while delegating
cryptographic operations, signing activities and management in a controlled and auditable way. The drive for agility leaves the product engineering organizations exposed to internal
threats and hackers. Stolen code signing certificates and their associated keys have led to many high-profile attacks, where these keys have been used to sign malware and commit
fraud. DevOps teams need signing solutions that fit within their workflows and make signing keys easily accessible when pushing code, but many orchestration tools do not include
key protection. Secure Software Manager removes the burden on engineers for cryptographic asset protection, enabling them to sign with confidence and freeing them to do what they
do best: develop and deploy software quickly and efficiently. It provides:
• command line tools that easily integrate with CI/CD systems
• automatic signing of packages, binaries and containers on every merge to master when authorized
• RESTful APIs for custom integrations
• simultaneous signing of Docker containers and software code, adding trust to every step of process
Using Secure Software Manager reduces the risk of key theft and misuse by strengthening security around key accessibility and storage. Hash signing lets developers protect
intellectual property, as no files are uploaded to the cloud.

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Domo Launches Interactive Election Tracker to Make Polling Data Accessible and Consumable
22
Domo announced the launch of the Domo Election Tracker, a free, interactive resource with polling data and other relevant data sources on this year’s presidential election.
Following Domo’s launch of the Coronavirus (COVID-19) Global Tracker, the Election Tracker is yet another example of Domo’s mission to encourage curiosity around data
and its sources. The Election Tracker was borne from the curiosity of Domo’s public insights team – the team responsible for the Coronavirus Global Tracker – as they explored
data and insights relative to the 2020 election. Two dominant questions arose from this exploration: How can the public better understand the relationship of current polling to
that of polling at the same point in the 2016 cycle – given the polling in 2016 often differed from the final result; and could Domo share these polling insights alongside other
core coronavirus tracker data? As an award-winning data platform for its ease-of-use, powerful data engine and interactive visualizations, Domo is built to allow users to quickly
ingest new data and combine with existing data. The Domo public insights team quickly pulled in 2020 and 2016 presidential polling data, alongside political campaign
contributions and blended those data sources with existing coronavirus data. The team leveraged Domo’s internal ETL tools, interactive visualizations and custom-built apps to
create the Election Tracker. This free resource uses the Domo platform to help anyone see and understand data around this year’s presidential election, and also enables users
to embed any of the visualizations in their own websites or operations. In addition, the Election Tracker includes a Data Explorer feature, which enables users to filter to a
specific state or day, sort the data and export the metrics behind the interactive visualizations. Users can also drill down to view state-level details of campaign contributions,
unemployment claims and COVID-19 metrics such as mortality and new cases.

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CartiHeal Receives FDA "Breakthrough Device Designation" for the novel Agili-C Implant
23
CartiHeal, developer of Agili-C™, a proprietary implant for the treatment of cartilage lesions in arthritic and non-arthritic joints, announced that FDA has granted Breakthrough
Device Designation for the Agili-C implant™. FDA's Breakthrough Device Program is reserved for certain medical devices that provide for more effective treatment or
diagnosis of life-threatening or irreversibly debilitating diseases or conditions. This program is intended to help patients receive more timely access to these medical devices
by expediting their development, assessment and review by FDA. CartiHeal is currently conducting a pivotal IDE clinical study which is designed to evaluate the Agili-C™
implant superiority over the current surgical standard of care – microfracture and debridement. In total 251 Subjects were enrolled in 26 sites in the US, Europe and Israel. The
study includes Subjects with both mild to moderate osteoarthritis and focal defects, without arthritic changes. Final study results are expected next year. CartiHeal, a
privately-held medical device company headquartered in Israel and New Jersey, develops proprietary implants for the treatment of cartilage and osteochondral defects in
traumatic and osteoarthritic joints. CartiHeal's cell-free, off-the-shelf implant is CE marked for use in cartilage and osteochondral defects. Agili-C™ has been implanted in over
500 study patients with knee, ankle, and great toe cartilage lesions in a series of clinical trials at leading centers in Europe and Israel – treating a broad spectrum of cartilage
lesions, from single focal lesions to multiple and large defects in osteoarthritic patients.

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Gainsight Horizon Experience Design System Now Available as Horizon Experience 4U
24
Gainsight announced at their Pulse for Product conference that it is making the company’s Horizon Experience design system available to the world as Horizon Experience 4U.
Horizon Experience 4U will make it easier for product designers and engineers to use Gainsight’s inventory of components and use cases — optimized to reduce time to value
and improve product adoption — in their own product experience efforts. Gainsight’s Horizon Experience was announced at Gainsight’s Pulse conference in May 2020 as a
first of its kind product experience for customer success and product professionals. Since the announcement, over 80% of the Gainsight platform has been made available in
the Horizon Experience, and the remaining Gainsight products will be complete in early 2021. The Gainsight Horizon Experience is the company’s innovative design system
built on the Gainsight NXT platform, allowing customers to integrate with the CRM of their choice for faster value, a stunning UI, and maximum flexibility. During the Product
Keynote for Pulse for Product, the company also announced a significant innovation around Gainsight PX, Roadmap Reflections. Roadmap Reflections is a module within the
Gainsight Customer Cloud aimed at Product Managers and Product Leaders that analyzes customer data from various sources within Gainsight’s platform and creates a unified
view of roadmap insights and suggestions. It provides Product Leaders with a ranked list of recommended areas to focus on from a roadmap perspective. The ranking considers
factors such as usage, account health, revenue associated with the product module, user sentiment, upcoming renewals, and more. This analysis provides a rich, data-driven
view of your recommended roadmap investments and prevents common expensive mistakes overlooked in product roadmaps that aren’t derived from the same integrated
perspective.

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H2O.ai brings AutoML to Equifax Ignite with Driverless AI
25
H2O.ai, the open source leader in artificial intelligence (AI) and machine learning (ML), announced the availability of H2O AutoML and Driverless AI within Equifax Ignite®.
H2O is a leading open-source AI platform, and its Driverless AI is a leading automatic machine learning (AutoML) platform that will enable users of Equifax Ignite to easily
build and deploy machine learning models. H2O Driverless AI automates time-consuming machine learning workflows with automatic feature engineering, model tuning, and
model selection to achieve the highest predictive accuracy within the shortest amount of time. Equifax Ignite allows users to create analytical insights via end-to-end Equifax
solutions or through modular microservices that support their existing technology platforms and workflows. H2O is a fully open-source, distributed in-memory machine
learning platform with linear scalability. It supports the most widely used statistical and machine learning algorithms including gradient boosted machines, generalized linear
models, deep learning and more. H2O Driverless AI can ingest data from a variety of data sets and can be deployed everywhere, including all cloud and on-premise
environments. H2O.ai is the open source leader in AI and automatic machine learning with a mission to democratize AI for everyone. H2O.ai is transforming the use of AI to
empower every company to be an AI company in financial services, insurance, healthcare, telco, retail, pharmaceuticals and marketing. More than 20,000 companies and
quarter million data scientists trust H2O to do their data science and machine learning. H2O Driverless AI, an award-winning and industry-leading automatic machine learning
platform for the enterprise, is helping data scientists across the world in every industry be more productive and deploy models in a faster, easier, and cheaper way. H2O.ai has
been recognized as a Visionary in the 2020 Magic Quadrant for Cloud AI Developer Services.

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Informatica Achieves FedRAMP In Process Designation for Informatica Intelligent Cloud Services
Under the Sponsorship of the Department of State
26
Informatica®, the enterprise cloud data management leader, announced it has achieved the Federal Risk and Authorization Management Program’s (FedRAMP) In Process
designation for Informatica® Intelligent Cloud Services™ (IICS) cloud integration platform. Powered by Informatica’s AI-powered CLAIRE® engine, IICS is an
industry-leading enterprise Integration Platform as a Service (iPaaS), reimagined for modern multi-cloud and hybrid integration challenges across application, API, and data
integration, as well as modern data management patterns supporting master data management, data quality, governance and privacy. Government organizations use data to
create valuable insights about their services, costs and resources, as well as increasingly make data available to citizens, but volumes of legacy data found on-premises, in the
cloud, and in hybrid environments tend to be siloed, poorly integrated, and lacking governance. By deploying IICS within the Government Cloud environment, Informatica will
empower government agencies to dramatically reduce the time required to ingest or integrate data, and quickly connect to cloud, multi-cloud and on- premises data sources.
Agencies around the world will have complete access to the industry’s leading enterprise iPaaS that rapidly catalogs and integrates all multi-cloud and on-premises data and
provides access to clean, secure, complete, and governed data for analytics at cloud scale and speed. The FedRAMP program provides a standardized approach to security
assessment, authorization and continuous monitoring for cloud products and services. IICS already meets or is aligned to a number of global security standards, General Data
Protection Regulation (GDPR), AICPA SOC2 Type II and SOC3, Health Insurance Portability and Accountability Act (HIPAA), ISO27000 and Salesforce AppExchange.

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Informatica Announces Advanced Capabilities in Enterprise Cloud Data Management to Help
Businesses Swiftly Transform in the Cloud
27
Informatica®, the enterprise cloud data management leader, announced new advanced capabilities designed to help customers rapidly become cloud-first,
cloud-native in this global pandemic. IDC predicts continued double-digit growth in infrastructure digital transformation in 2020 during the pandemic as
companies increasingly invest in the cloud to accelerate their digital transformation efforts*. Informatica has been at the forefront of enterprise cloud data
management, continuously innovating to help its customers succeed in the Cloud-AI era. The virtual fall launch event is yet another milestone in Informatica’s
innovation helping enterprises with AI-powered serverless data management, business continuity, application management and a 360-degree view of the business
leveraging multi-domain Master Data Management. The Fall enhancements also include an intelligent data marketplace and data fabric to help customers easily
find, manage and maximize the value of their data and cloud analytics to accelerate digital transformation. The new enhancements to Informatica’s entire enterprise
cloud data management platform are designed to help companies survive, sustain and succeed in the post-pandemic business environment. Informatica’s Intelligent
Cloud Services is the industry’s leading enterprise iPaaS, supporting the most complex enterprise requirements, processing 15 trillion transactions per month.
Informatica has been recognized as the “2020 Partner of the Year” by Microsoft and Snowflake.

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Invoca Launches Invoca Exchange to Simplify the Activation of Conversation Intelligence Across
Customer Tech Stacks
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Invoca, the leader in conversation intelligence for revenue teams, announced at its annual Invoca Summit, the Invoca Exchange, a marketplace of
more than 40 partner solutions and integrations. Integrations include Google, Salesforce, Facebook, Adobe, Tealium, and Five9. The company also
announced new partnerships with FullStory and Criteo to help brands deliver exceptional digital customer experiences and increased revenue. The
Invoca Exchange provides a simple, centralized hub for marketing, eCommerce, sales, and customer experience teams to explore Invoca’s
integrations, discover new and popular apps, and learn about Invoca partnerships. With Invoca Exchange, customers can easily begin the process
of launching new apps in their organizations to activate conversation intelligence data across their tech stacks. FullStory, the digital intelligence
platform that makes it easy to solve problems, find answers, and optimize customer experiences, and Criteo, the global technology company
powering the world's marketers with trusted and impactful advertising, joined the Invoca Exchange this week as the company announced its new
conversation intelligence solution for customer experience teams at Invoca Summit.

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Invoca Announces Three New Conversation Intelligence Solutions for Sales, eCommerce, and
Customer Experience Teams
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At its 6th annual conference, Invoca announced three new solutions that extend its AI-powered conversation intelligence platform beyond the marketing organization to
also serve sales, eCommerce, and customer experience teams. The new solutions will allow all revenue teams at business-to-consumer (B2C) brands to create better
buying experiences, drive more leads, and increase revenue. By helping brands understand conversation data and activate it across their technology stack, Invoca’s Active
Conversation Intelligence platform enables businesses to enhance every digital touchpoint and human interaction. The expansion of Invoca’s solution comes at a time
when consumer needs, behaviors, and motivations are changing at breakneck speed. McKinsey found 77% of Americans are trying new shopping methods, brands, and
channels, with the intention of sticking with them for the long-term.
Invoca’s platform includes four solutions built for revenue teams at B2C companies:
• Invoca for eCommerce: Improve digital conversion rates by understanding why and when consumers reach out for buying assistance. This solution is available
immediately.
• Invoca for Customer Experience: Deliver exceptional customer experiences and boost revenue with visibility and insight into the digital-to-conversation customer
journey. This solution is available immediately.
• Invoca for Sales: Analyze customer conversations and enable remote agent coaching and feedback to improve close rates and make the most out of every sales
opportunity. Availability: Now enrolling for beta.
• Invoca for Marketing: Connect every consumer conversation to the digital journey to optimize campaigns, personalize digital touchpoints, and maximize revenue. This
solution is available immediately.

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Kainos launches Intelligent Automation practice
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Kainos, a leading supplier in digital services and platforms, has launched its latest practice, Intelligent Automation, to support organisations with the growing need to
drive efficiency up and cost down. Intelligent Automation is based around creating rapid end-to-end business process automation and encompasses several areas
including robotic process automation (RPA), process mining, chat bots and intelligent optical character recognition (OCR). A fast-growing market, Intelligent
Automation has been widely recognised as a leading future technology trend. Kainos’ range of Intelligent Automation offerings cover an end-to-end service from
opportunity identification, building and implementing a solution and supporting the ongoing operations. The solutions are built around specific customer challenges
including optimising operational efficiency, accelerating existing processes and reducing costs, spanning HR, IT, Finance and Supply Chain functions. A key aspect of
the Kainos approach is to enable customers to become self-sufficient in order to drive future efficiencies independently. With Kainos’ market-leading delivery and
technical expertise, it is uniquely placed to offer Intelligent Automation as part of a wider service offering encompassing digital transformation, data, AI, cloud, design
and Workday services. Following the delivery of several successful customer implementations, Kainos is actively recruiting to further grow its practice and establish
itself as a market leader in this area.

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KNIME and H2O.ai Accelerate and Simplify End-to-end Data Science Automation
31
KNIME and H2O.ai, the two data science pioneers known for their open-source platforms, announced a strategic partnership. The joint offering combines Driverless AI
for AutoML and KNIME Server for workflow management across the entire data science life cycle - from data access to optimization and deployment. With this
partnership, KNIME and H2O.ai offer a complete no-code enterprise data science solution to add value in any industry for end to end data science automation. Preparing
data for AI, selecting the right model, pushing it into production, and continuously optimizing it is a process that typically requires many stakeholders and several tools.
Parts of it can be automated but flexibility is paramount in order to select the techniques that answer a company’s questions in the best way. The lack of an end-to-end
tooling prevalent in most data practices, also makes it very difficult to ensure data lineage. This H2O.ai and KNIME integration now provides a solution that covers all
of these challenges as well as increases data scientists’ productivity, reduces overall IT spend, and creates and uses more accurate predictions. The expanded integration
between H2O.ai and KNIME brings together all-encompassing, intuitive, automated machine learning from H2O.ai with the guided analytics from KNIME. Customers
of H2O.ai and KNIME can now:
• Develop an integrated data science workflow in KNIME Analytics Platform and KNIME Server, from data discovery, data preparation to production-ready predictive
models
• Deliver the power of automatic machine learning to business analysts, enabling more citizen data scientists with H2O Driverless AI
• Reduce model deployment times, leveraging H2O Driverless AI and KNIME Server for reliably managing workflow and creation process in production

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Liferay Unveils New Offering to Help Organizations Create Engaging Experiences and
Digitize Operations
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Liferay, Inc., which makes software that helps companies create digital experiences on web, mobile, and connected devices, announced the release of Liferay DXP 7.3.
Liferay DXP supports the need for the organizations to digitize their operations and quickly create engaging digital experiences for customers, dealers, partners, and
employees. Liferay is unique among digital experience vendors in being able to support multiple business objectives from a single flexible platform. These include
driving employee productivity with a modern intranet, increasing online B2B revenue with a digital commerce solution, decreasing customer support costs with a
self-service portal, and unifying disparate systems with robust integration capabilities. By enhancing the ability of business users to directly create, measure, and audit
digital experiences, Liferay DXP 7.3 allows organizations to do more with less and roll out and modify digital solutions faster than ever. IT teams benefit from the power
to manage multiple solutions from a single platform, powerful and flexible APIs that make integration with external systems seamless, and reduced demands on resources
as business users are empowered to act independently. Liferay helps organizations solve digital challenges with omnichannel intranet, portal, commerce, and integration
solutions. Our platform is open source, which makes it more reliable, innovative, and secure. We try to leave a positive mark on the world through business and
technology. Thousands of organizations in financial services, healthcare, government, insurance, retail, manufacturing, and multiple other industries use Liferay.

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GoSpotCheck Builds on Google Cloud for Real-Time Activity Tracking for Some of the World’s Biggest
Brands, Including Dole, Fruit of the Loom, Save A Lot and Under Armour
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GoSpotCheck, the software company reimagining how tomorrow’s workforce works, announced that it has integrated Looker, the business intelligence (BI) and analytics platform from Google Cloud,
to create a platform for building customized data experiences that accelerate business outcomes for its customers. GoSpotCheck (GSC) is a mobile task management platform that connects frontline
workers with corporate goals and directives, creates a shared view of the field, and helps leaders make better decisions, faster. By deploying Looker, GSC was able to create 225 customized data
experiences that seamlessly fit into existing workflows to deliver real-time data at the point of need, and reduce the overall time needed to build reports by 70%. GSC delivers insights 95% faster to
hundreds of its top enterprise customers worldwide, including Dole, Fruit of the Loom, Save A Lot, and Under Armour. GSC’s consumer goods customers are leveraging Looker to run corporate
campaign tracking, merchandising, trade programs, and field sales optimization. Clothing brands, including Fruit of the Loom, use the platform to visualize their market positions, display compliance
Key Performance Indicators (KPIs), and influence product placement within large retailers during key selling seasons such as back to school. Additionally, Fruit of the Loom uses data insights to
identify trends and opportunities when it comes to color, material, and more — helping drive research and development, business strategy, and decision-making. Since the COVID-19 pandemic began,
a growing number of customers are using the GSC platform to track sanitation efforts at schools, hospitals, entertainment venues, and offices, as they plan for re-opening. For example, retail customer
Save A Lot is managing daily operational checklists, food safety, and innovative training initiatives, along with tracking new processes implemented during COVID-19 for health and safety. To meet
these customer needs, GSC leveraged Looker to help Save a Lot create interactive dashboards that track, visualize, and share inspection outcomes across locations to ensure safety regulations are met.
The GSC platform was originally created to support processes that were primarily done by distributed teams using pen and paper, email, or internally-developed apps. As companies move to implement
digital transformation strategies, they are increasingly turning to GSC for the ability to deliver highly structured data back to corporate headquarters. The implementation of Looker allowed GSC to
solve three of its biggest technical challenges to operate effectively — speed, scale, and customization of data. With Looker, GSC customers now have access to powerful operational insights through
dashboards that are configured to provide the full data story in real-time.

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U.S. Department of Energy advances nuclear stockpile research and simulations with 4X more powerful
supercomputer built by Hewlett Packard Enterprise
34
Hewlett Packard Enterprise (HPE) announced it is building a new supercomputer with quadrupled performance1 for the U.S. Department of Energy’s National Nuclear Security
Administration (NNSA). The new system will support critical modeling and simulation of nuclear weapons at high 3D resolutions to ensure reliability and security of the
nuclear stockpile. The NNSA’s new system, which it has named “Crossroads,” will replace the existing Cray-based system, Trinity, to advance current and planned future
research. The new system will be delivered in the spring of 2022 and hosted at Los Alamos National Laboratory. It will be used by the three NNSA national laboratories:
Lawrence Livermore National Laboratory, Los Alamos National Laboratory and Sandia National Laboratories during 2022 - 2026. The Crossroads system, which is a $105M
deal with HPE, will be powered by the HPE Cray EX supercomputer, a high-performance computing (HPC) architecture that is purpose-built for next-generation
supercomputing and ideally suited for large-scale systems requiring the greatest performance, density, and efficiency. It will also feature future Intel Xeon processors
code-named “Sapphire Rapids” for powerful next-generation compute and AI-accelerated capabilities that target and optimize emerging applications needed for advancing
NNSA research, including 3D modeling at higher resolutions.

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Mitek advances speed and accuracy of identity verification with single-point NFC solution
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Mitek, a global leader in digital identity verification technology, has introduced Near Field Communication (NFC) technology into its identity verification workflow. This
‘fast-lane’ helps banks, fintechs and financial organisations onboard their customers more simply and securely. The NFC-enabled solution offers best-in-class identity
verification, that delivers the highest conversion and lowest abandonment rates, thanks to an intuitive customer experience and banking grade fraud prevention. NFC further
advances the automation of Mitek’s digital identity verification solution by authenticating users through biographical and biometric information stored in a NFC chip within
eligible IDs. Mitek’s intuitive capture technique swiftly locates the NFC chip and extracts the data for rapid authentication. Consumers scan their NFC-enabled ID document
and take a selfie to check liveness and face comparison – the NFC chip with Mitek’s technology do the rest. For users, this solution offers simplicity and speed, with no difficult
onboarding hoops to jump through. For organizations, it reduces abandonment rates and improves conversion rates all in compliance with international regulations. This is
particularly critical to reduce the risk of synthetic identity fraud – the amalgamation of real and falsified information to create fake identities – the fastest growing type of
financial fraud, according to McKinsey. Those with ID documents not yet supported by NFC protocols are seamlessly guided through Mitek’s banking grade document capture,
authentication, face comparison and liveness detection, with human experts on standby for complex cases.

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Neo4j Announces First Graph Machine Learning for the Enterprise
36
Neo4j®, the leader in graph technology, announced the latest version of Neo4j for Graph Data Science™, a breakthrough that democratizes advanced graph-based machine
learning (ML) techniques by leveraging deep learning and graph convolutional neural networks. Until now, few companies outside of Google and Facebook have had the AI
foresight and resources to leverage graph embeddings. This powerful and innovative technique calculates the shape of the surrounding network for each piece of data inside of
a graph, enabling far better machine learning predictions. Neo4j for Graph Data Science version 1.4 democratizes these innovations to upend the way enterprises make
predictions in diverse scenarios from fraud detection to tracking customer or patient journey, to drug discovery and knowledge graph completion. Neo4j for Graph Data Science
version 1.4 is the first and only graph-native machine learning functionality commercially available for enterprises. The ability to learn generalized, predictive features from
data is significant because organizations don’t always know how to represent connected data for use in machine learning models. The latest Neo4j version includes graph
embedding algorithms that learn the structure of a user’s graph, rather than relying on predetermined formulas to calculate specific features like centrality scores. Knowledge
graph completion provides value across domains, including identifying new associations between genes and diseases, the discovery of new drugs and predicting links between
customers and products for better recommendations. From queries to support domain experts in uncovering what they know, to patterns to understand trends, to calculating
high-value features to train ML models, knowledge graph completion isn’t possible without graph technology.

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NICE inContact CXone Stays Ahead of Fast-Changing Customer Expectations with Innovative Features
that Fuel Modern Contact Centers
37
NICE inContact, a NICE business announced the Fall 2020 release of NICE inContact CXone, delivering greater workforce agility for remote teams, deeper operational insights
across all digital and voice interactions, and faster handle time through real-time customer authentication with voice biometrics. 2020 was a year marked by unprecedented
upheaval for contact center leaders, agents and customers. Many contact centers enacted, for the first time, wide-scale work-from-home transition plans all while juggling the
rising needs and expectations of customers. In fact, a NICE inContact study of contact center leaders found that amid the COVID-19 pandemic, 62 percent of respondents
experienced an increase in digital interactions and 46 percent saw an upturn in self-service channels – demonstrating that digital customer experience is critical for customer
success. NICE inContact CXone is the leading cloud customer experience platform. Only CXone unifies Customer Analytics, Omnichannel Routing, Workforce Engagement
Management, and Automation & Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. With its
Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability (guaranteed 99.99 percent uptime), and carrier-grade connectivity
(guaranteed voice quality). NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty
and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics,
Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer
interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help
you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms.

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OpenText Makes Electronic Signature Accessible to Organizations of Every Size
38
OpenText™ announced that it has expanded its electronic signature offering, which is now available to small and medium-sized businesses, large enterprises and
developers. The offering includes a full feature, low-cost option of Core Signature for small and medium-sized businesses and the Core Signature Service for developers
looking to integrate e-signature into custom-built applications. OpenText Core Signature enables employees and partners to sign quotes, contracts, and other documents
in a fast and hassle-free way. The OpenText portfolio of electronic signature offerings enable customers to incorporate electronic signature into their business processes
in a way that best suits their needs.
OpenText Core Signature is the right choice for organizations of every size:
• OpenText Core Signature is a SaaS application that enables customers to sign and approve digital documents quickly and easily from anywhere at any time. It deploys
immediately, delivering a complete, full-feature electronic signing solution, helping digitize key approval processes and save time during signature collection. Access the
14-day free trial, here.
• OpenText Core Signature can also be deployed as an add-on to OpenText™ Core Share, combining secure document management and sharing so that organizations can
collaborate on documents from authoring all the way to signature.
• Core Signature Service empowers developers to easily build and integrate secure, rapid electronic signing for document preparation into new applications, critical
business applications or existing OpenText solutions. The service is also available to OpenText OEM partners.

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Opera redefines browser sync by making it easier than ever to synchronize its PC and Android versions
39
Opera is releasing new versions of its Android and desktop browsers. The release of the newest browsers is happening in parallel to celebrate the completely
redesigned sync capabilities between the browsers. Opera for Android is reaching version 60 and Opera for desktop version 71. The new version of Opera’s
flagship browser for Android is shipping with a completely redesigned Sync feature that uses a straight-forward QR-code scan to establish a seamless connection
between Opera on an Android device and the Opera desktop browser on Windows, MacOS or Linux. The Opera browser for Android also comes with the popular
Flow feature known from Opera Touch, and the new Suggested Sites feature on the homepage. Meanwhile, the newest Opera desktop browser comes with the
useful Easy Files feature. When attaching files in the Opera browser, Easy Files presents the users’ most recently downloaded files in a visual form, helping them
select the desired files quickly, without having to search through folders or to remember the files’ names. In the new version of the Opera browser for Android,
Opera removes many of the traditional hurdles associated with syncing devices: the need to remember various lengthy logins and passwords. Users can now simply
navigate to opera.com/connect on their computer or tablet and scan the QR code displayed there with the QR-code reader in Opera for Android, located directly in
the search bar. After that step is completed, the Sync feature will synchronize all their passwords, bookmarks, speed dials, typed browsing history and open tabs,
as well as the newly-integrated Flow feature across devices.

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Hitachi Vantara Unifies Cloud Management With Updated Hyperconverged Infrastructure Portfolio
40
Hitachi Vantara, the digital infrastructure and solutions subsidiary of Hitachi, Ltd. (TSE: 6501), introduced new enhancements and capabilities to its hyperconverged infrastructure (HCI) portfolio with
updates to Hitachi Unified Compute Platform (UCP) HC and Hitachi UCP RS. The latest updates provide added benefits to customers including faster provisioning with new Hitachi UCP Advisor,
certified support for SAP HANA workloads, new Intel Cascade Lake Xenon Refresh processors that increase performance, and enhanced lifecycle management capabilities that deliver non-disruptive
upgrades. Through enhanced automation and intelligence, customers can accelerate innovation, improve productivity and reduce total cost of ownership (TCO) across a variety of use cases including
hybrid cloud, business-critical apps such as SAP HANA, virtual desktop infrastructure (VDI) and DevOps. Hitachi Vantara's HCI portfolio is updated with enhanced day 0-2 management capabilities
including upgraded lifecycle management that enables non-disruptive upgrades for the full HCI stack, including IP and SAN network switches. These latest updates deliver key benefits to customers
including:
• Unified cloud management: Customers have the flexibility to build a cloud infrastructure with seamless workload and data mobility across on-premises and public cloud environments. Hitachi UCP
Advisor accelerates provisioning up to 80% faster compared to previous HCI management tools and reduces management complexity across the environment.
• Scalable performance: Greater performance, scale and density supports IT departments' ability to rapidly scale data center resources for business-critical applications and lower operational overhead
for better TCO. The updated HCI platforms provide certified support for SAP HANA workloads on HCI. Intel Cascade Lake Refresh Xeon processors increase performance for workload consolidation
while avoiding resource contention issues. Hitachi HCI solutions help reduce CapEx and OpEx overhead with advanced automation and data efficiency technologies.
• Simplified consumption: EverFlex from Hitachi Vantara provides simple, elastic and comprehensive acquisition choices for the entire Hitachi Vantara portfolio, including the UCP Family, with
consumption-based pricing models that align IT spend with business use and help lower costs by up to 20%1 with pay-as-you-go pricing. Customers can also accelerate time to production with
pre-validated and optimized bundles and starter packs, including solutions enabling remote work.
• Streamlined Partner Sales Motion: Hitachi Vantara's HCI solution is market proven with 100% YoY growth. With Hitachi Vantara's innovative bundles and pre-validated reference architectures,
partners can easily sell, speed up quoting and fulfill orders faster to deliver revenue and profit maximization while enabling error-free deployments. Additionally, Hitachi Vantara offers customizable
services for cross-selling and up-selling with other proven Hitachi IT portfolio products.

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Perforce Announces Latest Release of Java Productivity and Performance Tools
41
Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development lifecycle, announced the release of new versions
for JRebel and XRebel. This latest version of JRebel, a Java productivity tool that allows developers to skip redeploys during development, adds support for Java 15 and further
improves the already sterling customer experience. Adding to the excitement, the latest version of XRebel, a distributed tracing tool for Java applications, adds new features
and support. The release also introduces in-product help, which guides users through the various features and functionalities that XRebel offers. JRebel provides
industry-leading Java development efficiency tools — removing bottlenecks in the development process and helping developers to code better applications, faster. JRebel has
revolutionized Java development by allowing developers to skip redeploys while maintaining application state. When JRebel is used with XRebel, developers can seamlessly
diagnose, fix, and check code performance — even in microservices-based applications. With over 3,000 customers, JRebel and XRebel are trusted by leading brands around
the world, including American Airlines, DellEMC, HBO, Hewlett Packard, Oracle, Volkswagen, and more.

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Perforce Software Accelerates SoC Development With Methodics IPLM 3.0 Launch
42
Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development lifecycle, announced the launch of Methodics
IPLM 3.0. Methodics IPLM 3.0 is the next evolution of the Methodics IP lifecycle management platform. Methodics was acquired by Perforce earlier this year. The latest
version, Methodics IPLM 3.0, solves complex semiconductor development challenges by building on its industry leading traceability platform for IP and system on chip (SoC)
development. The new platform will help companies manage the planning process of SoCs by allowing what-if analysis of early design prototypes and automating the delivery
of an IP bill of materials (BoM) to development teams. Methodics IPLM also adds new security solutions to help companies deal with the challenges of sharing IP and
addressing the security concerns around global IP leakage, which often costs companies many millions of dollars. The new version of Methodics IPLM goes further than any
other platform to manage the BoM of design assets in a SoC. With Methodics IPLM 3.0, this capability is now extended to the planning phase of SoC design, allowing for true
what-if analysis of build vs. buy vs. reuse of IP, and insight into the implications on design cost and product schedule. Additional enhancements to Methodics IPLM include
improved IP analytics and performance improvements. Building on the vast metadata management layer of the IP lifecycle management platform, Methodics IPLM will allow
companies to perform complex analytics such as IP cost modeling, functional safety analysis, and external threat analysis of IP functionality. Also included in the latest version
of the platform are improved performance for IP sharing and distribution throughout globally distributed development teams, and the introduction of custom defined objects to
facilitated the rapid prototyping and delivery of solutions.

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Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer
Feedback Process
43
Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, an artificial intelligence and machine learning engine
built directly into Delighted’s customer experience platform. Delighted, a Qualtrics company, developed its AI technology to intelligently automate every aspect of the customer
feedback process, from scheduling to analysis and reporting, so that companies can focus on closing feedback loops faster than ever. Delighted AI is complementary to
Qualtrics’ existing Text iQ™ enterprise technology for CustomerXM™, optimized for Delighted customers. The most successful customer experience programs are no longer
measurement or metrics-based. Over the past few months, Net Promoter Scores have significantly declined in response to COVID-19, exposing customer experience gaps that
companies have failed to address or identify. The companies who have emerged as customer experience leaders in the crisis have continuously listened to their customers, and
more importantly, responded quickly to their preferences and expectations. Delighted AI was created based on semantics and themes in the millions of customer feedback
responses that Delighted and its customers have analyzed over several years to drive customer experience success. Acquired by Qualtrics in 2018, Delighted is one of the fastest
and easiest ways to take action on customer feedback, which enables innovative brands and organizations of any size to quickly implement a customer experience program
across every channel.

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Qualtrics Introduces Comprehensive Healthcare Solution for Community Hospitals
44
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced a comprehensive healthcare solution for community
hospitals. Trusted by over 400 hospitals and health systems, Qualtrics’ healthcare solution delivers unmatched value by fulfilling HCAHPS requirements in addition to
providing real-time patient, employee, and community experience programs on a unified platform. In addition, Qualtrics enables community hospitals to consolidate their
existing programs into one that results in improved care delivery, increased employee engagement, enhanced community trust, and cost savings. Community hospitals
are under increasing pressure to constrain or reallocate their resources and budgets, which often results in cutting technology investments. However, with over 5,000
community hospitals in the U.S. responsible for nearly 800,000 beds, it is critical for hospital administrators to understand the key drivers that affect patient and employee
experiences – especially as aspects of healthcare transition to digital channels in response to COVID-19.
Qualtrics’ healthcare suite is the technology platform best positioned for community hospitals to:
• Comply with HCAHPS requirements and view HCAHPS results.
• Capture a consolidated view of patient and employee feedback in real-time and set up automated workflows and reporting for the right teams to close experience gaps
quickly.
• Identify key drivers and friction points that most significantly impact patient, employee, and community experiences to focus on improvement efforts.
• Increase patient and employee loyalty by activating listening posts across every point in their respective journeys to encourage engagement.
• Build a trusted brand that advances the mission and vision of the community hospital.

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Qualtrics Announces a Breakthrough End-to-End Automated Solution for Vaccine Management + Citizen
Experience
45
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced it is releasing a vaccine management solution to help
governments deliver the COVID-19 vaccine safely and efficiently to their communities. This will allow economies to reopen, individuals to get back to work, and
residents to resume everyday activities. The Qualtrics Vaccine Management + Citizen Experience solution is an end-to-end, automated workflow that communities can
quickly deploy to: 1) help prioritize residents to receive the vaccine, 2) schedule appointments and follow-up, 3) provide a record of vaccination after the vaccine has
been administered, and 4) continually monitor the patient experience at every step in the vaccine administration process. A recent Qualtrics study found that less than
60% of respondents say they have confidence in their state government to deliver the COVID-19 vaccine to their community. Over 40% of people currently say they are
unsure or do not plan on getting the vaccine. The Qualtrics vaccine solution will help governments understand resident sentiment around the vaccine and what actions
they can take to help people feel confident and safe about the distribution and administration of the vaccine. (Study results can be found here). In contrast to other vaccine
solutions, Qualtrics’ Vaccine Management + Citizen Experience automates and streamlines vaccine operations on a single platform and integrates directly into existing
health systems. The agility of the Qualtrics XM Platform™ allows government officials to customize their programs––without the need for professional services––to
quickly adapt to new or additional vaccines and apply updated CDC guidance and state or federal-level requirements. Additionally, deployment of Qualtrics’ vaccine
solution is being supported by Ernst & Young LLP (EY), a leading member of the Qualtrics Partner Network. EY is working with Qualtrics to implement and deploy this
solution for governments across the U.S.

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