This document proposes a system for managing business development activities for small organizations in Saudi Arabia. It analyzes current approaches used by small and large organizations. The proposed system combines key technologies like cloud computing and mobility. It has two main subsystems: 1) an opportunity management subsystem to track potential business opportunities, and 2) a service request management subsystem to handle requests from leads to full proposals. The system is designed to standardize processes, improve information accuracy and allow mobile access for personnel. It was implemented using a modular Java-based architecture and evaluated positively in two organizations.
James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
Chap02 Competing with Information TechnologyAqib Syed
James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
E-business: How Businesses Use Information Systems. Used in MIS courses and WebConference.
Spanish: E-business = Negocios Globales. Tecnologias de Informacion en el Contexto Global
James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
Chap02 Competing with Information TechnologyAqib Syed
James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
E-business: How Businesses Use Information Systems. Used in MIS courses and WebConference.
Spanish: E-business = Negocios Globales. Tecnologias de Informacion en el Contexto Global
James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
Chap01 Foundations of Information Systems in BusinessAqib Syed
James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
An intuitive CRM Application fosters usability and user experienceUSECON
Business success today is defined increasingly by the building and effective management of all customer relationships. Successful CRM systems map customer-relevant business processes for sales, marketing, and service.
MIS 17 Cross-Functional Enterprise SystemsTushar B Kute
These presentations are created by Tushar B Kute to teach the subject 'Management Information System' subject of TEIT of University of Pune.
http://www.tusharkute.com
Enterprise Management Systems provide Enterprise software, also known as enterprise software application (ESA), ... billing systems, security, enterprise content management, IT service management.....
James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
Customer Relationship Management (CRM) systems are very common in large companies. However, CRM systems are not very common in Small and Medium Enterprises (SMEs). Most SMEs do not implement CRM systems due to several reasons, such as lack of knowledge about CRM or lack of financial resources to implement CRM systems. SMEs have to start implementing Information Systems (IS) technology into their business operations in order to improve business values and gain more competitive advantage over rivals. CRM system has the potential to help improve the business value and competitive capabilities of SMEs. Given the high fixed costs of normal activity of companies, we intend to promote free and viable solutions for small and medium businesses. In this paper, we explain the reasons why SMEs do not implement CRM system and the benefits of using open source CRM system in SMEs. We also describe the functionalities of top open source CRM systems, examining the applicability of these tools in fitting the needs of SMEs.
James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
Chap01 Foundations of Information Systems in BusinessAqib Syed
James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
An intuitive CRM Application fosters usability and user experienceUSECON
Business success today is defined increasingly by the building and effective management of all customer relationships. Successful CRM systems map customer-relevant business processes for sales, marketing, and service.
MIS 17 Cross-Functional Enterprise SystemsTushar B Kute
These presentations are created by Tushar B Kute to teach the subject 'Management Information System' subject of TEIT of University of Pune.
http://www.tusharkute.com
Enterprise Management Systems provide Enterprise software, also known as enterprise software application (ESA), ... billing systems, security, enterprise content management, IT service management.....
James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
Customer Relationship Management (CRM) systems are very common in large companies. However, CRM systems are not very common in Small and Medium Enterprises (SMEs). Most SMEs do not implement CRM systems due to several reasons, such as lack of knowledge about CRM or lack of financial resources to implement CRM systems. SMEs have to start implementing Information Systems (IS) technology into their business operations in order to improve business values and gain more competitive advantage over rivals. CRM system has the potential to help improve the business value and competitive capabilities of SMEs. Given the high fixed costs of normal activity of companies, we intend to promote free and viable solutions for small and medium businesses. In this paper, we explain the reasons why SMEs do not implement CRM system and the benefits of using open source CRM system in SMEs. We also describe the functionalities of top open source CRM systems, examining the applicability of these tools in fitting the needs of SMEs.
Model for Implementing Successful Customer Relationship Management in Saudi T...ijbiss
The telecommunications sector in Saudi Arabia is continuously seeking to a close relationship with their customers. Most telecom companies have Customer Relationship Management (CRM) system. However,
implementing CRM systems have a low success rate. This paper aims to propose a model that helps the telecom companies to increase the level of implementing successful CRM system. A model is drawn to
identify the critical success factors that contribute to successful CRM system in Saudi telecommunication sector. Seven basic hypotheses were tested, as parts of a theoretical model of successful CRM system.
Data was collected through a questionnaire. The empirical analysis was carried out using a structural equation model and regression. In addition, follow-up interviews were conducted with a small number of top
managers. Data obtained from the questionnaire was triangulated with data gathered from follow-up interviews. The findings revealed that the seven hypotheses were supported and lead to CRM success.
Web and internet computing is evolving into a combination of social media, mobile, analytics and cloud (SMAC) solutions. There is a need for an integrated approach when developing
solutions that address web scale requirements with technologies that enable SMAC solutions. This paper presents an architecture model for the integrated approach that can form the basis for solutions and result in reuse, integration and agility for the business and IT in an enterprise.
Web and internet computing is evolving into a combination of social media, mobile, analytics and cloud (SMAC) solutions. There is a need for an integrated approach when developing
solutions that address web scale requirements with technologies that enable SMAC solutions.This paper presents an architecture model for the integrated approach that can form the basis
for solutions and result in reuse, integration and agility for the business and IT in an enterprise.
The Data-To-Business bridge model for business development organizationsMathieu Rioult
This is a methodology to extract, justify, apply and track actionable insights from a structured dataset and a cross-departments exchange. Please find its summarized mechanism below.
A simple “coordination & action” concept based on four pillars, their related key actions and two strong principles that feed your organization everyday: Growing Cells & “comestible” Fuel. Human Beings interacting and learning collaboratively & Structured data understandable and exploitable by them.
Thanks to both and the D2B bridge, your organization will be able to identify and implement actionable insights that will positively impact your overall business growth and organizational processes. Moreover, your organization will build by itself a learning machine that each individual will beneficiate from. Actions run by someone’s God Feeling appear now as obsolete. For sure, Alone, we go faster. But together, we go farer.
1. Top of FormResource Project Systems Acquisition Plan Gradi.docxambersalomon88660
1.
Top of Form
Resource: Project Systems Acquisition Plan Grading Guide
Resources:
· Baltzan, P., and Phillips, A. (2015). Business Driven Information Systems (5th ed).
· Week 3 articles and videos
· It is recommended students search the Internet for a Systems Acquisition Plan template.
Scenario: You are an entrepreneur in the process of researching a business development idea. As you create a high-level Information Technology (IT) strategy for your new enterprise, it is important to consider the acquisition of IT resources. A Systems Acquisition Plan will guide the process of identifying enterprise technology needs and acquiring appropriate information systems in the context of your goal to incorporate business driven IT. The Systems Acquisition Plan is intended to describe a high-level process for acquiring and maintaining IT systems. The Systems Acquisition Plan is a working document, which is expected to change over time as new project details emerge.
Create a high-level Project Systems Acquisition Plan for your project in a minimum of 1,050 words that includes the following information:
· A description and justification of the specific systems design and development approach (SDLC, RAD, Spiral, outsourcing, etc.) the enterprise will employ
· A summary of the steps in the systems acquisition process including initiation, analysis, design, acquisition, and maintenance
· A high-level overview of who will participate in each step of the systems acquisition process
Cite a minimum of 3 peer-reviewed references from the University of Phoenix Library.
Format consistent with APA guidelines.
Submit your assignment.
Resources
· Center for Writing Excellence
· Reference and Citation Generator
· Grammar and Writing Guides
· Learning Team Toolkit
2
CHAPTER
Decisions and Processes: Value Driven Business
CHAPTER OUTLINE
SECTION 2.1
Decision Support Systems
SECTION 2.2
Business Processes
Making Organizational Business Decisions
Measuring Organizational Business Decisions
Using MIS to Make Business Decisions
Using AI to Make Business Decisions
Managing Business Processes
Using MIS to Improve Business Processes
What’s in IT for me?
Working faster and smarter has become a necessity for companies. A firm’s value chain is directly affected by how well it designs and coordinates its business processes. Business processes offer competitive advantages if they enable a firm to lower operating costs, differentiate, or compete in a niche market. They can also be huge burdens if they are outdated, which impedes operations, efficiency, and effectiveness. Thus, the ability of management information systems to improve business processes is a key advantage.
The goal of Chapter 2 is to provide an overview of specific MIS tools managers can use to support the strategies discussed in Chapter 1. After reading this chapter, you, the business student, should have detailed knowledge of the types of information systems that exist to support decision making and business .
Companies’ perception toward manufacturing execution systems IJECEIAES
The use of information systems in manufacturing sector is very crucial to reach a high level of operational excellence and improve companies’ competitiveness. The use of such systems will definitely increase in the upcoming years, considering the digitalization strategies. Manufacturing execution systems gained a lot of attention in recent years due to showcased benefits in production management operations. Companies that adopted such systems witnessed an increase in process efficiency and enhancements with regards to cost savings and products quality. This paper seeks to analyze what makes the usage of manufacturing execution systems successful among manufacturing companies. We analyzed how the integration capabilities of such systems with other business applications and the company profile impact their usage and consequently the perceived benefits. A case study was conducted with 51 manufacturing companies and data were analyzed using partial least square structural equation modeling technique. The results confirmed the positive and significant impact of the company profile and solution integration capabilities on system usage. In addition, a ranking of solution modules importance for companies was also provided.
A decision automation system (DAS) or automated decision system (ADS)-
It is a rule-based system that provides a solution, usually in one functional area ( e. g. finance, manufacturing) to a specific repetitive managerial problem, usually in one industry
It's all about Business Intelligence containing ADS and it's components.
A decision automation system (DAS) or automated decision system (ADS)-
It is a rule-based system that provides a solution, usually in one functional area ( e. g. finance, manufacturing) to a specific repetitive managerial problem, usually in one industry
3rd International Conference on Machine Learning, NLP and Data Mining (MLDA 2...ADEIJ Journal
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8th International Conference on Soft Computing, Mathematics and Control (SMC ...ADEIJ Journal
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3rd International Conference on Artificial Intelligence Advances (AIAD 2024) will act as a major forum for the presentation of innovative ideas, approaches, developments, and research projects in the area advanced Artificial Intelligence. It will also serve to facilitate the exchange of information between researchers and industry professionals to discuss the latest issues and advancement in the research area. Core areas of AI and advanced multi-disciplinary and its applications will be covered during the conferences.
12th International Conference of Artificial Intelligence and Fuzzy Logic (AI ...ADEIJ Journal
12th International Conference of Artificial Intelligence and Fuzzy Logic (AI & FL 2024) provides a forum for researchers who address this issue and to present their work in a peer-reviewed forum. Authors are solicited to contribute to the conference by submitting articles that illustrate research results, projects, surveying works and industrial experiences that describe significant advances in the following areas, but are not limited to these topics only.
10th International Conference on Artificial Intelligence and Applications (AI...ADEIJ Journal
10th International Conference on Artificial Intelligence and Applications (AI 2024) will provide an excellent international forum for sharing knowledge and results in theory, methodology and applications of Artificial Intelligence and its applications. The Conference looks for significant contributions to all major fields of the Artificial Intelligence, Soft Computing in theoretical and practical aspects. The aim of the Conference is to provide a platform to the researchers and practitioners from both academia as well as industry to meet and share cutting-edge development in the field.
10th International Conference on Artificial Intelligence and Soft Computing (...ADEIJ Journal
10th International Conference on Artificial Intelligence and Soft Computing (AIS 2024) will provide an excellent international forum for sharing knowledge and results in theory, methodology, and applications of Artificial Intelligence, Soft Computing. The Conference looks for significant contributions to all major fields of the Artificial Intelligence, Soft Computing in theoretical and practical aspects. The aim of the Conference is to provide a platform to the researchers and practitioners from both academia as well as industry to meet and share cutting-edge development in the field.
A Novel Passwordless Authentication Scheme for Smart Phones Using Elliptic Cu...ADEIJ Journal
Today, a large number of people access internet through their smart phones to login to their bank accounts, social networking accounts and various other blogs. In such a scenario, user authentication has emerged as a major security issue in mobile internet. To date, password based authentication schemes have been extensively used to provide authentication and security. The password based authentication has always been cumbersome for the users because human memory is transient and remembering a large number of long and complicated passwords is impossible. Also, it is vulnerable to various kinds of attacks like brute force, rainbow table, dictionary, sniffing, shoulder surfing and so on. As the main contribution of this paper, a new passwordless authentication scheme for smart phones is presented which not only resolves all the weaknesses of password based schemes but also provide robust security. The proposed scheme relieves users from memorizing and storing long and complicated passwords. The proposed scheme uses ECDSA which is based on Elliptic Curve Cryptography (ECC). ECC has remarkable strength and efficiency advantages in terms of bandwidth, key sizes and computational overheads over other public key cryptosystems. It is therefore suitable for resource constraint devices like smart phone. Furthermore, the proposed scheme incorporate CAPTCHA which play a very important role in protecting the web resources from spamming and other malicious activities. To the best of our knowledge, until now no passwordless user authentication protocol based on ECC has been proposed for smart phones. Finally, the security and functionality analysis shows that compared with existing password based authentication schemes, the proposed scheme is more secure and efficient.
11th International Conference on Cybernetics & Informatics (CYBI 2024)ADEIJ Journal
11th International Conference on Cybernetics & Informatics (CYBI 2024) is a forum for presenting new advances and research results in the fields of information, control and system theory, understands the design and function of any system and the relationship among these applications. The conference will bring together leading researchers, engineers and scientists in the domain of interest from around the world. This conference aims to provide a platform for exchanging ideas in new emerging trends that needs more focus and exposure and will attempt to publish proposals that strengthen our goals.
2nd International Conference on Computer Science, Engineering and Artificial ...ADEIJ Journal
2nd International Conference on Computer Science, Engineering and Artificial Intelligence (CSEAI 2024) will provide an excellent international forum for sharing knowledge and results in theory, methodology and applications of Computer Science, Computer Engineering and AI. The Conference looks for significant contributions to all major fields of the Computer Science, Engineering and AI in theoretical, practical aspects. The aim of the conference is to provide a platform to the researchers and practitioners from both academia as well as industry to meet and share cutting-edge development in the field.
SOI RF Switch for Wireless Sensor NetworkADEIJ Journal
The objective of this research was to design a 0-5 GHz RF SOI switch, with 0.18um power Jazz SOI technology by using Cadence software, for health care applications. This paper introduces the design of a RF switch implemented in shunt-series topology. An insertion loss of 0.906 dB and an isolation of 30.95 dB were obtained at 5 GHz. The switch also achieved a third order distortion of 53.05 dBm and 1 dB compression point reached 50.06dBm. The RF switch performance meets the desired specification requirements.
11th International Conference on Cybernetics & Informatics (CYBI 2024)ADEIJ Journal
11th International Conference on Cybernetics & Informatics (CYBI 2024) is a forum for presenting new advances and research results in the fields of information, control and system theory, understands the design and function of any system and the relationship among these applications. The conference will bring together leading researchers, engineers and scientists in the domain of interest from around the world. This conference aims to provide a platform for exchanging ideas in new emerging trends that needs more focus and exposure and will attempt to publish proposals that strengthen our goals.
A STUDY OF METHODS FOR TRAINING WITH DIFFERENT DATASETS IN IMAGE CLASSIFICATIONADEIJ Journal
This research developed a training method of Convolutional Neural Network model with multiple datasets to achieve good performance on both datasets. Two different methods of training with two characteristically different datasets with identical categories, one with very clean images and one with real-world data, were proposed and studied. The model used for the study was a neural network derived from ResNet. Mixed training was shown to produce the best accuracies for each dataset when the dataset is mixed into the training set at the highest proportion, and the best combined performance when the realworld dataset was mixed in at a ratio of around 70%. This ratio produced a top-1 combined performance of 63.8% (no mixing produced 30.8%) and a top-3 combined performance of 83.0% (no mixing produced 55.3%). This research also showed that iterative training has a worse combined performance than mixed training due to the issue of fast forgetting.
CLASSIFICATION AND COMPARISION OF REMOTE SENSING IMAGE USING SUPPORT VECTOR M...ADEIJ Journal
Remote sensing is collecting information about an object without any direct physical contact with the particular object. It is widely used in many fields such as oceanography, geology, ecology. Remote sensing uses the Satellite to detect and classify the particular object or area. They also classify the object on the earth surfaces which includes Vegetation, Building, Soil, Forest and Water. The approach uses the classifiers of previous images to decrease the required number of training samples for the classifier training of an incoming image. For each incoming image, a rough classifier is predicted first based on the temporal trend of a set of previous classifiers. The predicted classifier is then fine-tuned into a more accurate manner with current training samples. This approach can be further applied as sequential image data, with only a small number of training samples, which are being required from each image. This method uses LANSAT 8 images for Training and Testing processes. First, using the Classifier Prediction technique the Signatures are being generated for the input images. The generated Signatures are used for the Training purposes. SVM Classification is used for classifying the images. The final results describes that the leverage of a priori information from previous images will provide advantageous improvement for future images in multi temporal image classification.
RECOGNITION OF SKIN CANCER IN DERMOSCOPIC IMAGES USING KNN CLASSIFIERADEIJ Journal
The largest organ of the body is human skin. Melanoma is a fastest growing & deadliest cancer which starts in pigment cells (melanocytes) of the skin that mostly occurs on the exposed parts of the body. Early detection is vital in treating this type of skin cancer but the time and effort required is immense. Dermoscopy is a non invasive skin imaging technique of acquiring a magnified and illuminated image of a region of skin for increased clarity of the spots on the skin The use of machine learning and automation of the process involved in detection will not only save time but will also provide a more accurate diagnosis. The skin images collected from the databases cannot be directly classified by the automation techniques. The reason is twofold: (a) Lack of clarity in the features which is mainly due to the poor contrast of the raw image and (b) Large dimensions of the input image which causes the complexity of the system. Hence, suitable techniques must be adopted prior to the image classification process to overcome these drawbacks. The first drawback can be minimized by adopting suitable pre- processing techniques which can enhance the contrast of the input images. The second drawback is solved by incorporating the feature extraction technique which reduces the dimensions of the input image to high extent. Further, K-NN (K-Nearest Neighbor) classifier is used for classification of the given image into cancerous or non- cancerous.
REGION CLASSIFICATION AND CHANGE DETECTION USING LANSAT-8 IMAGESADEIJ Journal
The change detection in remote sensing images remains an important and open problem for damage assessment. A new change detection method for LANSAT-8 images based on homogeneous pixel transformation (HPT) is proposed. Homogeneous Pixel Transformation transfers one image from its original feature space (e.g., gray space) to another feature space (e.g., spectral space) in pixel-level to make the pre-event images and post-event images to be represented in a common space or projection space for the convenience of change detection. HPT consists of two operations, i.e., forward transformation and backward transformation. In the forward transformation, each pixel of pre-event image in the first feature space is taken and will estimate its mapping pixel in the second space corresponding to post-event image based on the known unchanged pixels. A multi-value estimation method with the noise tolerance is produced to determine the mapping pixel using K-nearest neighbours technique. Once the mapping pixels of pre-event image are identified, the difference values between the mapping image and the post-event image can be directly generated. Then the similar work is done for backward transformation to combine the post-event image with the first space, and one more difference value for each pixel will be generated. Then, the two difference values are taken and combined to improve the robustness of detection with respect to the noise and heterogeneousness of images. (FRFCM) Fast and Robust Fuzzy C-means clustering algorithm is employed to divide the integrated difference values into two clusters- changed pixels and unchanged pixels. This detection results may contain few noisy regions as small error detections, and a spatial-neighbor based noise filter is developed to reduce the false alarms and missing detections. The experiments for change detection with real images of LANSAT-8 in Tuticorin between 2013-2019 are given to validate the percentage of the changed regions in the proposed method.
A COMPARATIVE ANALYSIS ON SOFTWARE ARCHITECTURE STYLESADEIJ Journal
Software architecture is the structural solution that achieves the overall technical and operational
requirements for software developments. Software engineers applied software architectures for their
software system developments; however, they worry the basic benchmarks in order to select software
architecture styles, possible components, integration methods (connectors) and the exact application of
each style.
The objective of this research work was a comparative analysis of software architecture styles by its
weakness and benefits in order to select by the programmer during their design time. Finally, in this study,
the researcher has been identified architectural styles, weakness, and Strength and application areas with
its component, connector and Interface for the selected architectural styles.
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Heat storage is a good energy saving option these days. Heat storage makes it possible to use thermal
energy at the required time. Solar water heaters for construction purposes and industrial purposes are the
best source to maintain traditional energy sources and thus can maintain high quality energy and liquid or
steel fuel due to the highest rise in their prices. In recent years, using solar energy has become remarkably
cheap and especially noteworthy. The efficiency of natural solar water heater system depends on collector
and reservoir setting, design and environmental factors such as solar intensity, ambient temperature and
wind conditions. Also, the relative height of the tank and collector separation mainly affects the volume of
the Siphon thermal flow rates, including both forward and reverse flow at night. In this pilot investigation,
two parallel rectangular glass plates were connected to the hot water storage tank. The effect of the
separation space between the plates (collectors) (D) was investigated and reported. The results reported
that outlet temperature in case D= 15 cm for two plates decreased approximately 24% and 23% for two
plates. Also, the heat radiated to the room decreased as the inner space between the two plates increased,
and decreased to approximately 25% as compared to stack plates.
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repair and the vibration analysis according to the width of identifiable defects scope has a specific
importance. In this paper, we discuss about rolling bearings defects detection with using of normalized
Hilbert huang approach.
IMPROVEMENT OF THE FINGERPRINT RECOGNITION PROCESSADEIJ Journal
The increased development of IT tools and social communication networks has significantly increased the
need for people to be identified with reliable and secure tools hence the importance of using biometric
technology. Biometrics is an emerging field where technology improves our ability to identify a person. The
advantage of biometric identification is that each individual has its own physical characteristics that
cannot be changed, lost or stolen. The use of fingerprinting is today one of the most reliable technologies
on the market to authenticate an individual. This technology is simple to use and easy to implement. The
techniques of fingerprint recognition are numerous and diversified, they are generally based on generic
algorithms and tools for filtering images.
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Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
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Embracing GenAI - A Strategic ImperativePeter Windle
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This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
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Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
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SYSTEM ANALYSIS AND DESIGN FOR A BUSINESS DEVELOPMENT MANAGEMENT SYSTEM BASED ON SAUDI ARABIA MARKET
1. International Journal in Foundations of Computer Science & Technology (IJFCST) Vol.7, No.5/6, November 2017
DOI:10.5121/ijfcst.2017.7601 1
SYSTEM ANALYSIS AND DESIGN FOR A
BUSINESS DEVELOPMENT MANAGEMENT
SYSTEM BASED ON SAUDI ARABIA MARKET
Osama S Islam, Bassam Zafar, Ahmed Mueen, Mohammed A. Balubaid,
Hani S. Brdesee
King Abdulaziz University, Jeddah, Saudi Arabia
ABSTRACT
A design of a sales system for professional services requires a comprehensive understanding of the
dynamics of sale cycles and how key knowledge for completing sales is managed. This research describes
a design model of a business development (sales) system for professional service firms based on the Saudi
Arabian commercial market, which takes into account the new advances in technology while preserving
unique or cultural practices that are an important part of the Saudi Arabian commercial market. The
design model has combined a number of key technologies, such as cloud computing and mobility, as an
integral part of the proposed system. An adaptive development process has also been used in implementing
the proposed design model.
KEYWORDS
Management System, Saudi Arabia market, Cloud computing, Mobility, Adaptive development process
1. INTRODUCTION
Small organizations in Saudi Arabia does not currently utilize any specific system or a particular
approach for their business development activities, but rather use a number of stand-alone
productivity applications such as Microsoft Outlook (for managing appointments / contacts),
Microsoft PowerPoint / Word (for templates standardization), Microsoft Excel (for tracking the
progress.
Large Cooperative organizations in Saudi Arabia are using Microsoft Dynamics CRM [11] or
SAP as a platform for their business development activities i.e. collaboration between employees
and contractors, managing contracts, appointments, contacts etc. and our survey of these large
cooperative organizations shows that these organizations are fully satisfied by the current
approach. However, using Microsoft Dynamics CRM or SAP are over-adequate for small
organizations because these organizations require limited features for their business development
activities. Furthermore, the cost / maintenance / infrastructure requirement of Microsoft
Dynamics CRM or SAP is not feasible for small organizations [2, 3, 6].
In comparison with the current approach of business development available for small
organizations, the proposed Business Development Management System has a wide number of
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improvements such as standardizing how proposal are developed and followed-up, accuracy of
relevant information about opportunities etc. In particular, the proposed Business Development
Management System will mainly contribute as a new approach by providing the capabilities of
collecting / managing information about potential business opportunities and tracking
information about service requests. In addition, business development personnel with access to
all of the relevant information needed while they are in the field.
The paper is organized as follows. In Section II, market analysis with reference to Saudi Arabia
is presented. The proposed Business Development Management System for Small Organizations
is discussed in section III. Discussion, Conclusion and Future work are presented in section IV.
2. MARKET ANALYSIS
In general, the field of business development for professional services [1,4,5,13], which includes
IT consulting and services, usually have non-transactional steps prior to obtaining a request for
proposal. For example, Pollack (2012) in [8] described business development as “the creation of
long-term value for an organization from customers, markets, and relationships”. This study
highlights the strategic role that business opportunities play in creating long-term value for an
organization.
Information systems that can support business development objectives are usually bundled within
Customer Relationship Management (CRM) systems that cover the following major processes in
the marketing and sales cycle:
Contact Management, to track and manage key information on relevant individuals related to
opportunities and client organizations.
Lead Management, to track and identify potential opportunities and work on transferring
them into actual opportunities.
Opportunity Management, to track and monitor the
progress of deals and proposals.
On the other hand, the currently available CRM systems in the market have grown considerably
in the last decade and become very complex, difficult to manage without proper support and
specialized personnel to setup / configure. This has presented a major drawback to small or
medium organizations that want to leverage such systems but don’t want or have the needed
investment to setup the required system infrastructure. Further analysis of related information
system has identified three major trends, namely on-premises enterprise systems, cloud-based
systems and specialized solutions.
2.1 On-Premises Enterprise Systems:
The traditional setup for most large organizations is to establish an integrated system for client
relationship management that provides a comprehensive look at the whole process of managing
the customer life cycles. In addition, these systems have traditionally been deployed by
organizations as part of a company-wide business process improvement initiative, which require
compressive investment in hardware, software, consulting services and training. For example,
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major vendors such as Microsoft, Oracle have provided a number of CRM product lines to serve
this sector. In particular Microsoft Dynamics CRM (MSDCRM, 2015) [9] has been well-
positioned with midsized to large organizations to support sales, service, marketing, social
business processes.
Cloud-Based Systems:
Recent trends in cloud computing has resulted in the emergence of CRM Software As A Service
(SaaS) that simplify the deployment of such systems by allowing organizations to focus on the
configuration of the system rather than setup and installation. For example, Sales Force (SF,
2015) [10] has progressively provided online cloud services in sales, service, data, marketing
and analytics since 1999 and has a leader position in cloud-based CRM. In addition, Microsoft
Dynamics CRM Online has also emerged as an online version of its main product to serve the
growing cloud market. In addition, most cloud based CRM providers have also created dynamic
platforms that can easily be expanded with custom solutions depending upon customer
requirements. On the other hand, security is still a main concern for most organizations dealing
with cloud-services and continues to be a drawback for its usage.
Specialized Solutions:
Certain vendors have developed highly specialized solutions that support a mobile workforce.
For example, mviSLM developed by Sales Lead Tracking Software (2015, SLTS) [11] provides a
solution that runs on mobile devices that allows those is the field to quickly access their data
while not in the office.
3. PROPOSED SOLUTION
The business development or sales process for professional services is usually unstructured but
strategic activity requires flexibility when dealing with new opportunities even following a target
plan. The main issue which sales personnel face is that the sale cycle can take months to
materialize; however, when multiple leads are followed some does mature before others, which
requires a system to track and follow up on each lead. One approach to resolve this issue is to
have a Web or Mobile based information system that is accessible to sales personnel while in the
field.
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Figure 1: Opportunity Management Subsystem
Figure 2: Service Request Management Subsystem
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To ensure that the proposed system meets small organization requirements the following
functional and non-functional requirements have been identified [7, 12].
3.1. Functional Requirement
The figure 1 and 2 shows the relevant use cases and users/actors for each of the two main
subsystems of BDMS namely Opportunity Management Subsystem and Service Request
Management Subsystem.
3.2. Non-Functional Requirement
To ensure that the proposed system meets the organization’s operational standards the following
non-functional requirements have been identified.
Usability Requirements
The system ensures more interactivity on the client side.
A mobile friendly version of the web application with well-designed user interface is
required.
Reliability Requirements
The system should support scalability without requiring extensive changes.
The system should provide a local caching backup option that a user can activate to
quickly recovery from loss.
Minimize the number of faults in the system to below 2% on average.
The client side modules of the system should be able to operate in offline mode in case of
network connection failure and resynchronize once connection is reestablished.
The system should backup critical information in the database and a transaction log of all
daily operations is maintained to ensure minimum loss of information.
Performance Requirements
The client side module of the system should be responsive to user requests within 1-3
seconds.
System uptime should be above 98%, and should be fault tolerant.
Security Requirements
The new system should implement multi-level security functionality that allows only
authorized users using registered computers and smartphones to access the system.
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In addition, the following expanded set of non-functional requirements has also been identified.
Design Constraints
The client side module for desktop users should work with major browsers available in
the market.
Implementation Requirements
The system should be based on modular approach.
Physical Requirements
The server infrastructure will be deployed in a cloud service Platform As A Service
(PaaS) to enable easier management and scalability of infrastructure if needed.
Supportability Requirements
The server side installation should not disrupt the current daily operation of the
business.
The system maintenance needs to be performed either during non-working hours or
during the weekends.
Figure 3: High-Level Architecture of Proposed System
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Figure 4: Workflow of Proposed System
3.3. System Architecture
The figure 3 shows the high-level system architecture of the proposed system with subsystems
and modules and figure 4 shows the workflow of the proposed system. Opportunity Management
Subsystem is responsible for managing the opportunity, follow-up and monitoring to ensure that
all relevant information / contact details are available to transform an opportunity to a business
lead.
Service Request Management Subsystem is responsible for handling a lead, starting form a
simple service request to providing a full proposal / quotation. Figure 5 shows the System
architecture whereas figure 6 shows the Layered architecture of the proposed system
respectively.
Opportunity Management interacts with the BD Associate and BD Director with the main goal of
transforming an opportunity to a lead. In addition, using this module the BD Associate can better
communicate with the potential clients to discuss potential business opportunities. Service
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Request Management interacts with BD Associate, Project Manager, and Consulting Director
with the main goal of submitting a proposal to the client.
Figure 5: System Architecture of Proposed System
Figure 6: Layered Architecture of Proposed System
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The proposed BDMS is enterprise-level system and is developed in Java; mobile app is
developed on Android version 4.1 and is compatible with all new versions of Android. The
system has been deployed in two small organizations; the evaluation results were satisfactory and
support the implementation of the solution.
4. DISCUSSION AND CONCLUSION
Based on the evaluation results collected after deploying; the proposed system plays a key role in
transforming the local Saudi business into a more efficient and effective organization. These
improvements are a result of enhancing the accuracy of opportunity information, standardizing
how proposal are developed and how quick they can be delivered to a potential client. At the
same time, such a change needs to be done with care as the sales team in the organization must
accept the use of the new system and keep it up-to-date with relevant information for such a
system to succeed. However, with the support and commitment of the general manger and owner
this should assist in achieving the needed transformation. On the other hand, the proposed BDMS
system in principle is based on CRM concepts that sales team members should be able to
understand and appreciate, however to avoid the complexities, the BDMS is proposed to provide
the needed functional and non-functional requirements to the organization. From a design
perspective the solution is proposed to be a two-layered web system to simplify how the system
is programmed and maintained in the future. The frontend layer handles the user interface and
control system components. This provides the flexibility in meeting user interface requirements,
either web or device specific, and providing dynamic web services that can scale to meet future
needs. The proposed solution is developed using Java to support cross-platform, however, the
mobile app is developed on Android and in future can developed for other platforms such as iOS
if needed.
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