1) An ERP system provides integrated management of core business processes through a single software system. It aims to integrate all departments and functions across a company onto a single computer system that can serve all those different departments' particular needs. 2) Companies implement ERP systems to support business goals like integrated and online processes, elimination of fragmented legacy systems, improved integration and lower costs. 3) A successful ERP implementation requires the right mix of people, processes, and technology. Key steps include project planning, design, building the system, training users, and go-live support. Adaptation of business processes to the ERP system is also important.

1. ERP Implementation Fundamentals Richard Byrom Oracle Consultant, Speaker and Author http://www.richardbyrom.com

10. Typical architectural components CRM Foundation Marketing Sales eCommerce Business Applications Interaction History Universal Work Q 1-to-1 Fulfillment Assignment Engine Escalations TCA Installed Base Tasks Notes Resources Calendar Territories OSS HR E-business Platform Tech Stack Web Internet Mobile Wireless e-Mail Call Center ICM/Telephony Interaction Channels Common Data and Object Models, Security, Interfaces, Globalisation E-Business Foundation Marketing Intelligence Sales Intelligence Customer Intelligence Call Center Intelligence Analytical Applications

11. Tech Stack - Internet Computing Architecture X 2 Tier 3 Tier Database Application Application Application Application Application Application Browser Browser Java Application Server Application Application

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