1. STEPHANIE S. AYERS
6613 Simmons Drive (817) 320-7206 cell
North Richland Hills, TX. 76182 tepiayers@yahoo.com
PROFILE
Highly motivated Human Resource professional with most recent emphasis in benefits and payroll
management. Seeking a human resource position with a company that is high energy, and affords
opportunity for professional challenge and personal growth and will utilize my professional
expertise and proven managerial, organizational and communication skills.
PROFESSIONAL EXPERIENCE
CAMBRIDGE INTEGRATED SERVICES GROUP, INC., an Xchanging company (Carrollton,
Texas) – company sold in May 2011
XCHANGING AMERICAS, a CSC company (Work from home Aug 2011 – March 2017)
Xchanging Solutions USA, Inc., formerly Scandent Group, Inc.
Xchanging System & Services, Inc.
Xchanging Services, Inc.
SBB Services Inc. dba MarketMaker4
Director Benefits/Payroll – Xchanging US May 2010 – March 2017
Benefits/Payroll Manager November 2004 – April 2010
Corporate Human Resources
Overview of employment with Cambridge/Xchanging – Began working for Cambridge Integrated
Services Group in November 2004 which split out on its own from AON Group on January 1, 2005.
I was hired to start up and manage the benefits and payroll department. Cambridge and Scandent
were bought by Xchanging PLC in July 2008. Cambridge was sold to Sedgwick CMS in May 2011
at which time I stayed with Xchanging to manage payroll and benefits for all Xchanging US
companies. Xchanging Services Inc., was a start-up which began in September 2011 and SBB
Services, Inc. was acquired by Xchanging in September 2013. Xchanging was purchased by CSC
in April 2016 where I was given a retention package to stay on board through March 2017 and help
transition all payroll and benefits to the CSC systems and close out/terminate all Xchanging payroll
and benefits contracts/plans.
BENEFITS
Manage the planning, implementation and administration of US benefit programs, in order to
maintain competitive posture in the market place, and achieve efficiency and cost savings in day-
to-day operations.
 Implemented benefit programs and payroll processing for Cambridge beginning January 1,
2005. Began administration and processing of Scandent payroll (another subsidiary of parent
company) in July 2008. Cambridge employee base is around 1500 and Scandent employee
base is around 170. Both companies have separate benefit programs and payroll processing
vendors. Began administration of Xchanging System & Services payroll and benefits in June
2011, Xchanging Services payroll and benefits in Sept. 2011 and SBB Services payroll and
benefits in January 2014.
 Maintained administration and management of 4 separate Xchanging US companies all having
different benefit plans and vendors.
 In January 2015 consolidated 4 Xchanging US company benefit programs to align all US
companies under the same vendors/benefit plans and provided a decrease in overall cost for
Xchanging.
 Implemented and maintain/update the Employee Self Service website for on-line
administration.

2.  Analyze and evaluate services, coverage, and options available through insurance and
investment companies to determine programs best meeting needs of the organization.
 Continue to advance knowledge of federal/state laws and regulations, in the ever changing
(HIPAA, COBRA, FMLA, ADA, Section 125, EGGTRA, ARRA, ACA etc.) to ensure company
compliance.
 Partner with broker to negotiate contracts with benefit plan providers, vendors, auditors and
consultants for comprehensive services, competitive premiums and plan administration.
 Design and communicate information to employees and former employees about benefit
programs, procedures, changes, and government-mandated disclosures.
 Develop recommend and monitor budget allocations for employee benefit programs.
 Prepare and submit data for government-mandated reports such as 5500’s. Prepare and
research data for audits on the 401(k) plan, and compile data for mid-year, year-end
discrimination and top-heavy testing.
 Manage leave of absence claims process by working with supervisors and third party providers
to ensure timely return-to-work, needed accommodations, reduction in claim payments and
employer FICA reporting to Ceridian for W-2’s.
 Interface with all levels of employees from preparing and presenting proposals to Executive
Management, to benefit claim/compensation/payroll issue resolution with managers,
supervisors and other employees.
 Produce and analyze billings and remit benefit payments to carriers on a monthly basis.
 Process file transfers for FSA, Transit and 401k deposits to vendors each payroll processing.
HRIS
Manage HRIS systems on a company wide basis including vendor negotiations, maintaining
vendor relations, and overseeing system upgrades. Remain up to date on changes in technology
and recommend system changes as appropriate.
 Implement downloads/uploads from HRIS system and coordinate transfer of data through file
feeds to external vendors, plan providers, auditors and consultants.
 Modify and customize system codes, tables, reports and other system applications to meet
user requirements.
 Produce reports on a monthly basis for various departments (turnover, headcount, terms & new
hires etc.)
 Managed successful migration from Peoplesoft to Ceridian Web product in January 2005.
 Introduced the US to the global HRIS system (Workday) in 2014. Worked with Workday
implementation team to produce and test a payroll interface from Workday to the Ceridian
payroll system to maintain integrity between the two systems. Also was lead in training and
employee questions on the Workday system for the US
PAYROLL
Manage the daily activities of four centralized multi-state payroll systems.
 Ensure timely and accurate processing of payroll records, documents, reports and payroll
checks for 4 separate U.S. payrolls.
 Implemented and maintain time and attendance system. Manage changes and updates to time
and attendance system to ensure integrity of data between the HRIS system and the time and
attendance system.
 Execute and maintain bankruptcy, child support, and all other garnishment orders.
 Track, manage and update employee eligibility and accruals for personal, sick and vacation
benefits.
 Compile and distribute semi-monthly and monthly financial reports.
 Audit year-end payroll reports to ensure accuracy of W-2’s and process W-2 corrections.
 Audit year-end payroll reports to ensure accuracy of ACA reporting and process corrections.
 Produce GL reporting to India for verification of payroll processing and ongoing audit
completion

3.  Apply for state tax ID’s both SUI and SIT when hiring employees in new states
OTHER HR
 Mange salary increase process from answering questions about errors or issues with the
process of setting objectives and completing evaluations by both employees and managers in
Workday system, to running the Workday interface to Ceridian and ensuring/testing to be sure
all entries are accurate and accounted for in payroll for processing. Process salary increase
letters for signatures by mangers and then ensure all letters are placed in employee files.
 Ad hoc reporting based upon requests
 Headcount management including maintaining organization charts as well as monthly
headcount reports.
 Annual EEO-1 Reporting
 New hire on-boarding and term off-boarding
 Employment and salary verifications
 Produce letters of verification for transfers from India for Visa renewal, bank account set up,
drivers license application etc…..
 Prepare and submit payroll data by state by workers compensation code to auditors for
worker’s compensation audit each year.
TVMAX (formerly OpTel Inc.) (Dallas, Texas) December 1996 – November 2004
Benefits, HR/Payroll Manager September 2002 – November 2004
Benefits, HRIS & Compensation Manager March 2001 – September 2002
Benefits & HRIS Manager April 1999 – March 2001
Benefits Analyst December 1996 – April 1999
Corporate Human Resources
Managed all company benefit plans for approximately 1900 employees. Including vendor relations,
administration accuracy, regulatory compliance, strong plan performance and cost containment.
Worked directly with all levels of management to develop and communicate company policies,
processes and procedures for both benefits and payroll. Managed successful
migration/implementation of HRIS system from DOS to Windows to Web version. Also managed
the day to day HRIS functions such as; customization, developing and coordinating data feeds to
external vendors and ensuring accuracy of data entry to provide data integrity within the system.
Managed and processed a centralized multi-state payroll for approximately 1900 employees on a
bi-weekly basis. Managed unemployment, workers compensation and leave of absence claims.
Prepared and submitted government-mandated reports, (5500’s, EEO). Interface with all levels of
employees offering problem resolution to any benefit, payroll or HRIS issues.
LOMAS AMINISTRATIVE SERVICES (Dallas, Texas) January 1995 – December 1996
Benefits Administrator June 1995 – December 1996
Human Resources Assistant – Client Services January 1995 – June 1995
Corporate Human Resources
Administered all benefit plans for approximately 1200 associates. Daily processing and information
maintenance of HR/Payroll system. Worked directly with all levels of employees within
organization to communicate company policies, processes and benefits. Worked with all areas of
Human Resources to obtain necessary information and help with special projects. Maintained
constant communication with all active associates and retirees to answer questions and offer
solutions to all benefit, personnel and human resource problems.

4. FOOTACTION U.S.A. (Dallas, Texas) May 1989 – November 1994
Benefits/Payroll Coordinator November 1992 – November 1994
Assistant Personnel Administrator May 1989 – November 1992
Corporate Human Resources
Administered all benefit plans and processed weekly payroll using integrated HR/Payroll system for
approximately 3000 associates nationwide. Administered all other day-to-day functions of HR
administration, payroll services and record keeping.
Computer Proficiencies: Microsoft Excel, Word, PowerPoint, & Visio
Third Party Computer Proficiencies:
Benefits – (Plan administration websites) Aetna; Cigna, UHC, Metlife, Delta Dental, VSP,
Discovery Benefits, UNUM, Principal
401(k) – (Plan Sponsor websites) Merrill Lynch, ING, Iron Financial, Fidelity, Nationwide
Payroll - Ceridian; (HPW, Self-Service, Time & Attendance, Ceridian Benefit Services), ADP,
Paycom, Paychex & Workday
EDUCATION
BBA, Journalism, Texas Tech University 1988