This document is a resume for Amanda Buchanan outlining her experience in human resources and recruiting roles over 19 years at XPO Logistics Less-Than-Truckload in Ann Arbor, Michigan. Her most recent role is Business Analyst/Supervisor of Human Resources where she supervises 8 recruiters and is responsible for hiring, metrics, and ensuring legal and policy compliance. She has strong technical skills in Microsoft Office, PeopleSoft, and recruiting systems and has led many process improvement projects.

1. AMANDA S. Buchanan
1755 Treelane Dr.
Gregory, MI 48137
(734) 657-3799 - mobile
amanda683383@yahoo.com
Respected leader with a track record for developing motivated teams. Proven ability to lead mission
critical programs by developing a program that has visibility and structure. Building consensus within
diverse teams, and leveraging a personal competency in the Human Resource field. Strong work ethic,
effective time management, and versatility provide ability to function as an individual, as well as an active,
contributing team member and leader.
Technical Skills
 Microsoft Outlook, Word, Excel, PowerPoint
 PeopleSoft Super User
 PeopleSoft Query
 Kronos Super User
Employment History
XPO Logistics Less-Than-Truckload, Ann Arbor, MI (Formally Con-way Freight) August 1999 – Present
Business Analyst/Supervisor of Human Resources (Recruiting) January 2011 - Present
 Supervision of 8 Human Resource Specialists who are responsible for the hiring administration
for 425 operating locations
 Enforce policy and procedures with direct reports
 Responsible for coaching and providing metrics to direct reports
 Leader in ensuring direct reports are engaged and develop them for advancement (Received
93% for Engagement on the February 2012 Voices Survey)
 Manage direct reports schedules, attendance, and timecards
 Daily recruiting reports to ensure legal compliance and company policy adherence
 Provide reports for executive staff
o Turnover Report – Provides executive staff turnover trends to see where areas of
improvement are needed
o Weekly Headcount Report – Provides executive staff headcount for different positions to
help recognize headcount need
o Field Management Trainee Reports – Provides executive staff the visibility to the success
of XPO Logistics Freight’s training program for future supervisors
 Subject Matter Expert - Taleo Staffing, Onboarding, Reporting and Analytics and PeopleSoft
 Adjudicate candidate background checks to ensure company compliance
 Interview and hire direct reports
 Project A3 Team leader/administrator
o Streamline Canadian hiring process
o Test facilitator for Taleo and PeopleSoft upgrades to ensure proper integration
o Create and implement performance dashboard that provides visibility to management
staff of the performance and areas of improvement of the Human Resource Specialists
o Implement a Human Resource Specialist time study to help predict staffing levels for
peek hiring season
o Team lead for implementation of new background check vendor
 Test facilitator for proper application for candidates
 Train Human Resource Specialists the new system
 Liaison between XPO Logistics and vendor
 Facilitate weekly issue meetings with vendor’s Senior Account Manager and
Client Representative
 Mentor of Human Resource Specialists for vendor issues
 Team Lead on Taleo Staffing system upgrade
o Facilitator of test scenarios for proper integration
o Troubleshoot any integration issues
 Facilitator of New Employee Orientation
 Source for passive candidates
 Assist in employee relations investigations
 Taleo Staffing, Onboarding, Taleo
Reporting and Analytics Super User
 Microstrategy

2. amanda683383@yahoo.com page 2
Human Resource Specialist Senior December 2008 – January 2011
 Resolved payroll issues
 Manage the logging of Talent Management Development Reviews
 Team leader for field personnel and Administration Human Resource Specialists
 Track and collect W-4s for the HIRE Act
 Data entry into PeopleSoft
o Pay changes
o Promotion/Demotion changes
o Employee personal information changes
o Tax information
o Leave of absence changes
 Audit company documents to ensure company compliance
 Project A3 Team leader/administrator
o Process document facilitator
 Company administrator for the relocation program
 Point of contact for absence management tracking system
 Liaison between Human Resources department and Business Intelligence department
 Point of contact for the California pull notice program
 Team lead for the annual Motor Vehicle Report (MVR) process for 14,000 driver sales
representatives and company car owners
Supervisor of Employee Relations October 2007 – December 2008
 Supervision of 8 Employee Relations Coordinators that were responsible for data administration
and points of contacts for 425 operating locations
 Manage direct reports schedules, attendance, and timecards
 Enforce policy and procedures with direct reports
 Responsible for discipline and performance reviews to direct reports
 Point of contact for absence management tracking system
 Interview and hire direct reports
 Participated in the redesign of Con-way Freight’s Paid Time Off (PTO) policy
Administrative Assistant June 2003 – October 2007
 Assist the Director of Human Resources who was responsible for Human Resource
issues/Recruiting company wide
 Administrator of the Tuition Reimbursement Program
 Administrator of tracking and enforcement of Overspeed Policy
 Schedule travel arrangements
Customer Service Representative June 2000 - June 2003
 Administrator of the Department of Transportation (DOT) drug and alcohol program
o Ensure random drug tests were facilitated
o Ensure random alcohol tests were facilitated
o Liaison between service centers and collection clinics
 The company’s Designated Employee Representative (DER)
o Handle positive drug or alcohol test
 Ensure employee was placed on a personal leave of absence and proper
documentation was complete
 Ensure Substance Abuse Profession (SAP) provided return to work
documentation and implement follow up treatment plan for employee
 Adhere to the rules and regulations of the DOT Drug and Alcohol administration
 Administrator - verifications of employment
Customer Service Representative (Part Time) August 1999 - June 2000
 File
 Copy employee personnel files
Education/Training
 Washtenaw Community College (Ann Arbor, MI)
 Society for Human Resources Management
(SHRM) Training Certificate (Eastern Michigan
University)
 Code of Ethics Training Certificate
 Sexual Harassment Training Certificate
 Excel Training Certificate
 Proof Reading and Editing Training Certificate