This resume is for Susan Farma, a project management executive with extensive experience managing complex projects for arts and cultural organizations. She has a proven track record of successfully completing projects on time and under budget through strong leadership, communication, and problem-solving skills. Her expertise includes software installation, data management, and training personnel in systems like Tessitura and Archtics. She is currently seeking a role that allows her to further develop professionally within a values-driven organization.

1. Susan Farma
Redondo Beach, CA 90277
Project Management Executive with multi-faceted experience and a passion for growth. Expert
consultant for world-class organizations. Proven track record of success completing complex projects
within timelines and under-budget. Exceptional leadership, communication, and problem solving skills
have led to ongoing career progression. Seeking further professional development within an organization
that values hard work, integrity, and results.
KEY SKILLS
 Expertise in software installation and support, including CRM and all major arts
management software, including Tessitura, and Archtics and Paciolan.
 History of success managing all project and personnel resources, such as requirements
gathering, design, utilizing MS project plans, reports, resource allocation, and forecasting.
 Significant implementations of structured and proprietary methodologies.
 Data management using SQL and other data base programs.
 Demonstrated aptitude for quick learning and integration of new technologies and skills.
 Excellent leadership and supervisory skills when managing both corporate personnel and
vendor relationships as well as hired consultants, utilizing motivation and guidance expertly.
PROFESSIONAL EXPERIENCE
PACIFIC SYMPHONY, Santa Ana, CA 2015 – Current
Interim Tessitura Project Management (Contract)
 Design and implement strategic processes and reporting for 360-degree SQL based CRM platform
software in Finance, Ticketing, and Fund Development.
 Using Project Management tools and techniques, utilize Tessitura roadmap to improve procedures
to both process and reporting.
 Trained all personnel in proper use of Tessitura Software, specifically lists, T-stats, plans,
dashboards and RMA.
 Improved ability of all departments to interact with Tessitura software including Fund
Development, Marketing, Box Office and Group Sales.
 Working with web contractor, improved web and Tessitura interaction, specifically:
o Online subscription renewals
o Online donation ask amounts
o Online ability to request comp tickets
 Worked with consortium member Segerstrom Center to make sure all upgrades were tested after
implementation.
 Worked with consortium to implement consistent data rules and keep database clean.
 Collaborated closely with consortium members to improve communications and expectations.
LOS ANGELES PHILHARMONIC, Los Angeles, CA 2006 – 2013
Application Manager
 Executed implementation and support for a variety of software including:
o Archtics ticketing software
o Counterpoint retail software
o Tessitura Development software
o Infinity HR software
 Implemented various improvement projects such as on-sales, gift cards, and numerous marketing
programs.
 Mentored personnel to accomplish marketing goals using Archtics.
 Implemented Great Plains upgrades and Data Warehouse project
 Created and maintained Crystal Reports for Archtics and Counterpoint utilizing ODBC as well as
organizational SharePoint design forms.
 Managed databases and reporting for all software.
 Supervised technical personnel as well as oversaw vendors and contractors.
 Chosen to represent organization at various conferences and seminars.

2. SUSAN FARMA Resume, Page 2
PACIOLAN (now Spectra Ticketing), Irvine, CA 2000 – 2006
Project Coordinator & Customer Support
 Successfully transitioned CRM software from internal system to SalesForce/SupportForce.com
through set-up, conversion, reporting, and adoption.
 Completely re-vamped Paciolan Support Online (PSO) knowledge-based website.
 Documented projects process within MS Project.
 Set-up web servers with MS SQL and IIS as well as Windows2000 servers and NT4 servers.
 Supported Paciolan software and AIX Servers at all levels.
 Acted as member of Project Management implementation team for Philadelphia Phillies MLB team.
 Conducted extensive research into CRM software, ASP solutions, SLA policies, and security.
 Coordinated planning and execution for corporate move from Long Beach to Irvine, ensuring all
servers available and usable within 1 day.
 Completed change of ISPs and new IP addresses, coordinated installations of T1 line, and
supported all teams with troubleshooting in email or PC problems.
NEW YORK PHILHARMONIC SOCIETY, New York, NY 1999 – 2000
Project Manager & Consultant
 Achieved streamlined process for PASS 2 software.
 Created new reports in MARC Script, a fourth GL programming language.
 Optimized software and processes for ticketing and marketing.
 Wrote reports utilizing Crystal Reports 7 with ODBC.
LINCOLN CENTER FOR PERFORMANING ARTS, New York, NY 1999
Box Office System Administrator & Consultant
 Maintained all technical aspects of Box Office system, software, hardware, and network.
 Conducted system administration of IBM RS6000 using AIX.
 Completed download and integration of data in various MS Office products.
 Facilitated communications between Marketing Department and external Vendors.
 Developed RFP for re-design of Center’s website.
 Collaborated closely with Graphics, Marketing, and MIS departments.
 Executed research to ensure bids received for project were fair, complete, and analogous.
QUALIFICATIONS
Certified Project Management Professional (PMP), Project Management Institute, 2014
Master of Arts, Humanities, California State University Dominquez Hills, 2009
Bachelor of Arts, Interdisciplinary Studies, California State University Dominquez Hills, 2007
TECHNICAL SKILLS
Software Ticketmaster/Archtics, Tessitura, Salesforce.com/Supportforce.com, Universe, SB-Client,
Paciolan: TK, TX, T.res, e.Venue, t.Fund; Microsoft Office (all versions) including Microsoft
Word, Excel, Access, Outlook, PowerPoint, Publisher, Project, Adobe Acrobat, Crystal Reports
7, 8.5, 9, 11, ODBC setup and usage, Marc Script, Qreport, Norton Anti-virus, Cheyenne Anti-
virus, McAffee anti-virus, PCAnywhere, PASS 1, PASS 2, DISC, Various communications &
back-up programs
Op. Systems Network: Microsoft: Windows 95/98/2000/XP/7 - Pro/XP - Pro/NT 4, 2000 Megaworks,
UNIX:AIX