The document is a resume for Patrick Jacks. It summarizes his objective of furthering his career in a world-class company by diversifying his skills. It then details his 13+ years of experience working for CGI on various projects involving large enterprise solutions, technologies, and infrastructures across multiple industries. His roles have included development team lead, implementation testing lead, client site support, release manager, subject matter expert, quality team leader, and on-site manager. He also held positions supporting SAP modules at the City of San Diego, AT&T, Alcoa, and Bell Canada.

1. James Patrick Jacks
2634 Berkley Hills Dr. Tuscaloosa, AL 35404
(205) 886-5150
linkedin Patrick Jacks patrick.jacks@gmail.com
OBJECTIVE: TO FURTHER MY PROFESSIONAL CAREER WITH A POSITION IN A WORLD CLASS COMPANY. I AM SEEKING TO DIVERSIFY MY
SKILLS IN OTHER INDUSTRIES IF REQUIRED AND TO CONTRIBUTE TO THE SUCCESS OF THE LARGER ORGANIZATION. I HAVE HANDS-ON
EXPERIENCE WITH LARGE ENTERPRISE SOLUTIONS, MULTI-TECHNOLOGIES, AND MULTI-TIERED INFRASTRUCTURES PARTNERING WITH
CUSTOMERS, BUSINESSES, AND IT.
WORK HISTORY & SKILLS:
CGI IS AN IT SERVICE PROVIDER FOR SEVERAL INDUSTRIES WORLD-WIDE. FOR THE PAST 13+ YEARS I HAVE CONTRIBUTED TO THE
SUCCESS OF SEVERAL PROJECTS AND CLIENTS IN VARIOUS INDUSTRIES IN MULTIPLE ROLES.
CGI: CACS ENTERPRISE IMPLEMENTATION AND SUPPORT TEAMS, CGI DELIVERY CENTER (11/10 - Present)
● Development Team Lead/Manager (15+ members): Coordinate, Organize and Implementation
● Implementation Testing Lead for new client developing SIT, UAT, and Regression tests scripts
● Client Site support ensuring software is fully functional and tested as well as client training.
● Performed installation, and configuration ensuring efficient operation of packaged software in the runtime
environment, to include the design and implementation of infrastructure from specifications, configuration
and deployment of applications
● Release Manager responsible for successful implementation of a large Supplemental Release
● Subject Matter Expert (SME) for CASC (software application: Credit and Financial Clients)
● Conduct planning meetings with suppliers, third party vendors, clients and internal departments.
● Quality Team Leader: New team formation, instrumental in client support and environment maintenance and
setup.
● On-Site manager for remote project teams, business managers, and IT, assuring communication and alignment
with internal departments, management, vendors and planning.
● Configuration Manager: Ensure supported infrastructure and environmental systems are maintained in order
to support client issues, defects and enhancements.
CGI: SAP TRANSITION SPECIALIST, CITY OF SAN DIEGO, CA (07/12 - 11/12) – SAP Modules – EAM, FI/CO, MM, WM
● Identified potential risk areas during transition while working closely with management and teams.
● Worked with the CO, FI, WM, and EAM modules in order to document processes, hardware, software,
functions and procedures of client applications to better serve the overall direction and integration of the
transition.
● Established and managed schedules to ensure project team members perform a high level of client support.
● Schedule and conduct client interviews for best action to take in regards to support.
● Assignment completed in conjunction with the Software Development Manager in Troy, Al for the CACS Team.
● Worked with Business Director to build opportunities and relationships with other potential clients.
● Ensured support activities were outlined in order to escalate risks and issues to project management if
requirements were at risk.
CGI: SAP CUSTOMER FINANCIAL MANAGEMENT, AT&T SR TEST MANAGER Morristown, NJ (07/09 - 09/10) – SAP Modules
– FI/CO
● Implemented the execution of SAP CFM services of Integration System Testing (IST), User Acceptance Testing
(UAT), End to End Testing, and User Certification Testing (UCT)
● Liaison between project teams, business, and IT, assuring results and adherence to clients
● Ensure measures to address deviations which impact project milestones were identified
● Budget Coordinator: Test plan, processing, setup, testing, implementation and test report
● Cost Estimator: Identify risks, issues, successes, and areas for improvements for client profitability

2. CGI SAP SUPPORT – ROLLING PRODUCTS DIVISION, ALCOA (09/08 - 02/09) SAP MODULES – WM, MM
● Marketing Specialist: Research market conditions in local, regional, or national areas, or gather information to
determine potential sales of a product or service or recommend changes
● Tracked supply method preparation status, developed needed action plans in order to escalate risks and
roadblocks if needed.
● Aligned cross-functional support between suppliers for material supply delivery.
● Service Coordinator: Coordinate transportation services and activities for Alcoa, involving high level design
documentation, scope definition, and change management.
CGI Business Developer, ERP Practice (02/09 - 07/09)
● Business Development Manager: New customers, existing customers, new opportunities
● Worked with teams to develop formal proposals and presentations
● Developed business model designs and account planning for client opportunities.
CGI SAP SUPPLY CHAIN SUPPORT SERVICES, BELL CANADA TORONTO, CANADA (06/07 - 11/07) (MM, WM)
● Computer Systems Analysts: Analyze client requirements, procedures, and problems to develop, test and
implement changes in an existing system using transport management system and SAP transactions
SYSTEM TESTING TEAM – (09/07 – 09/09)
APPLICATION SUPPORT – (02/02 to 06/07)
SOFTWARE CONFIGURATION MANAGER (SCM), BELLSOUTH – (08/03 to 06/06)
CGI SOFTWARE DEVELOPMENT (09/00 to 02/02)
● Software Configuration Manager (SCM): Research requirements and acceptance criteria for accuracy, to
design a software release life cycle diagramming the process from the initial development to the release.
● Software Migration Coordinator: Schedule the release of updated software versions
● Application Support Team Leader: Liaison between the management and the design team, reporting on
budgets, constraints, development, testing and implementation.
● Lead internal and external peer reviews for conformance and requirements
● Disaster Recovery Leader: restoring vendor input files, database tables, dataset libraries, and running the
production cycle to simulate full recovery
Hewitt Associates: Systems Analyst/Programmer Analyst (07/98 to 09/2000) (Internship: 05/97 to 08/97)
● Participated on cross functional teams responsible for customization of a Health Plan and Benefits processing
system for multi-million dollar company
● Teamwork, analysis, problem solving, research, code design and re-design, process re-design, payroll process,
HR process, training, documentation and unit testing.
● Implemented operational efficiencies for client/firm profitability.
● Responsible for all client team batch processing and production programs.
● Responsible for client HR data loading correctly to DB2 database.
● Responsible for entire client annual enrollment process; including analysis, set-up, unit testing, monitoring and
documentation.
● Performed feasibility analysis for Project Scheduling System
Education:
The University of Alabama, Tuscaloosa, AL
Management Information Systems /Computer Science
Bachelor of Science in Business Administration (August 1998)
Computer Experience:
Operating Environments: DOS, Windows (all versions), Netware 3.1x & 4.0, Linux RedHat 6.2, AIX
Technical / Business Tools: Supply Chain Management (SCM), Materials Management (MM), Logistics (LM),
Financial Management (FI/CO), Sharepoint, Quality Center (QC), Clear Quest (CQ), MQ, Micro Focus COBOL, JCL,
SQL, COBOL, HTML, COOL, Object Orientation, ADA, SAS, Lotus Notes, MVS, ZOS, DB2, CA-7, File-Aid, Inter Active
Output Facility, Windows, MS Office, Adobe CS4 Suite, Photoshop CS6