1. Greg Urbaitis gurbaitis@aol.com
2141 Belcourt Ave. #6 Nashville, TN 37212 (615) 430-9238
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PROFESSIONAL EXPERIENCE:
Programmer/Analyst June 2013 to October 2016
Maritz Research St. Louis, MO
CATI Programming, using such Market Research software as Survox(CFMC)’s Survent, WebSurvent and Mentor.
Writing CATI programs, Data Processing Programs and Reports, processing sample and managing Quotas, as well as
day-to-day requests. Daily processes include:
DATA DELIVERABLES: Coordinate with project team the delivery specifications (specifically format and frequency)
of any deliverables. This includes hot alert processing
QUESTIONNAIRE PROGRAMMING: Provides original questionnaire programming for new studies and/or makes
questionnaire changes and updates to ongoing projects. Program surveys for both CATI and web using standard
templates and processes. Responsible for the creation of auxiliary modules (e.g coding, transcription, review, etc.)
required .
SAMPLE PROCESSING: Process client provided sample for new and ongoing CATI and Web studies per project
specifications. Work with project team to automate processes
AUTOMATION: Coordinate with team to write specific CSH routines to process sample, data, and reports using
CfMC and Linux tools.
DESIGN: Work with team to develop design and strategy for the data collection system including the questionnaire,
reporting, and data management.
PROJECT ADMINISTRATIVE: Attend project meetings, coordinate schedules, perform all necessary time keeping
functions. Routinely delivers own work on time, collaborates with team members toward common goals
QUOTA MANAGEMENT: Coordinate with project team all study requirements related to quotas, desired number of
completes, dialing plan, etc. Coordinate systems to remove excessive sample when targets have been reached. Work
with survey center representatives to maximize productivity in the dialing/quota plan.
C SHELL: Programming for automated Reporting.
Programmer/Analyst April 2012 to March 2013
Universal Survey Center New York, New York
CATI Programming, using such Market Research software as CFMC’s Survent, Mentor and SPSS; PC-Based software
such as Microsoft Access, Excel, Word and Outlook.
Applications Specialist September 2008 to May 2012
B.M.I. Nashville, TN
Applications programming using VBA & SQL. Design and update Tables and Reports for all departments.
Coordinate the design of Action Plans for individual company campaigns. Participate in management meetings for
Project Analysis. Research and Resolve problems as they arise.
Verification Specialist April 2007 to August 2008
B.M.I. Nashville, TN
Provide support to sales personnel, Process association membership lists, Maintain internal membership database,
Verify association membership for potential and current licensees via internal database systems, telephone and internet
search engines, Track association contractual lists requirements, Assist with special projects as needed

2. Freelance Programmer 2006 to 2008
Self-Employed Nashville, TN
Contract CATI and SPSS programming for various clients, Training, Developing standards.
Programmer/Analyst 2003 to 2006
Davis Research LLC Calabasas, California
Programming for both the CATI and Data Processing departments, using such Market Research
software as CFMC’s C-Survent and Mentor, SPSS and Uncle; PC-Based software such as
Microsoft Access, Excel and Word. Develop company standards for data collection and
reporting; Create manuals for standard procedures. Currently involved in transfer from MPE to LINUX
Quality Assurance Manager/Programmer 1993 to 2002
Interviewing Service Of America Van Nuys, California
Direct the day-to-day operations of the Quality Assurance Department. Hire, train and manage staff.
Develop, implement, test and maintain a broad variety of CATI programs for major telemarketing
research firm with numerous high-profile clients located throughout North America
Resolve software and hardware problems, and provide training and technical support services
to both customers and internal management staff. Facilitate conversions to new software and
hardware systems. UNIX systems administration
EDUCATION:
SkillSoft Web Courses
Online courses offered by BMI. Courses completed were:
Becoming a Manager
A New Manager's Role in The Company's Future
A New Manager's Responsibilities and Fears
Lead and Communicate Effectively as a New Manager
Advanced Database Design in Access 2002
Developing Good Time Management Habits
Enhancing Your Listening Skills
Techniques for Better Time Management
Leading Effective Business Meetings
Computer Learning Center San Francisco, California
Diploma in Computer Programming and System Fundamentals.
Curriculum included COBOL, C, CICS and ASSEMBLER languages; Mainframe systems;
PC software programming. Graduated with a 4.0 G.P.A.
Berklee College Of Music Boston, Massachusetts
Associate of Arts Degree in Applied Music
Specialized education and training in VBA, SQL, CFMC's C-Survent, Web Survent, Mentor, SPSS, Quancept,
Quancept Web, Quantum, HTML, JAVA, Toad for Data Analysis, C Shell.