Susanne Canada seeks a position as a senior business analyst. She has over 15 years of experience performing sales analysis, forecasting, and developing reporting and pricing tools for Hewlett-Packard Enterprise and Hewlett-Packard Company. Her experience includes segment lead roles responsible for $20M and $100M businesses, developing a sales roster tool, and directing analysis to identify problem areas and design solution-based metrics for senior management. She has received awards for her work designing a partner deal metric scorecard and an HP discount program generating a $52M margin increase.

1. Susanne Canada 1431 Roseville Dr.
Sr. Business Analyst Colorado Springs, CO 80911
Sueage2@gmail.com LinkedIn
719-330-0489
Objective:
Obtain a position as Sr. Business Analyst which integrates my robust analytic, modeling, and
project management expertise.
Work Experience
Hewlett-Packard Enterprise
Lead Senior Sales Operations Analyst
Perform analysis of sales data to identify trends and risks, providing Sr. Management with order
and revenue forecasting.
• Segment lead for Vertica Software support products, responsible for providing in-
depth sales analysis and forecasting of a $20M per year business
• Segment lead for Channel renewal team, responsible for providing in-depth sales
analysis and forecasting of an over $100M per year business
• Developed and maintain online sales roster tool allowing for field sales teams to
identify key support contacts allowing for a more cohesive partnering in sales teams
• Develop and maintain yearly support renewal report responsible for driving the entire
support business’ yearly sales pipeline of over $300M, determining sales rep and
management quotas and forecasting the support renewal business revenue
Hewlett-Packard Company
Sr. Business Analyst Center of Expertise: 2012-2015
Directed technical analysis to identify problem areas, designed special pricing tools and
processes based on identification of problem areas. Providing Sr. Management and HP Business
Partners with solution based metrics.
• Developed and integrated metrics and business processes for new pricing program
tracking over 8000 transactions per month valued at $550M annually
• Designed and rolled out metrics for HP finance teams to track performance of
programs and pricing strategies
• Developed robust reporting system and processes to support key initiatives and
decision making for Sr. Management
• Key member of technical team developing HPs Discount Now program generating a
bottom line Margin increase of $52M
• Key member to process improvements that reduced turnaround time by 25% and
increased SLA performance from 19% to 95%
• Key member of technical team developing data access automation for PDO
management reducing daily workload by 25%
Americas Channel Sales Program Manager (2008-2012)
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2. Susanne Canada 1431 Roseville Dr.
Sr. Business Analyst Colorado Springs, CO 80911
Sueage2@gmail.com LinkedIn
719-330-0489
Developed and incorporated Smart Quote training and metric pricing processes to HP partners,
internal business units, and customer segments.
• Developed and deployed World Wide special pricing request tool (Smart Quote) to
internal operational team and over 10K HP reseller partners
• Developed, incorporated, and managed Low Touch pricing reporting for Sr.
Management throughout HPs Business Units
• Technical lead for deployment of Smart Quote IT for Canada and Mexico regions
Volume Partner Pricing Team Lead (2005-2008)
Technical lead for designing, integrating and managing indirect big deals for the volume
products channel. Trained and supported HP partners to increase their knowledge of the big deal
process.
• Team lead identifying resource limitations and recommending process improvements.
• Reduced CDW turnaround time from 36 hours to 6 hours within 60 days
• Designed and implemented reporting processes identifying trends and gaps for
Volume Partner Pricing team
• Developed training procedures and processes for team and HP partners.
SMB Microsoft Product Specialist (2002-2005)
Instituted managerial processes, enhancing continued growth and success within HPs Business
Units.
• Designed and implemented strategies increasing sales of Microsoft software within
the SMB Sales and Expertise center
• Established monthly and quarterly sales and marketing programs.
• Managed a marketing budget of over $100,000 a year.
• Achieved or exceeded sales goal of over $7 million per quarter
SMB Sales Representative (2001-2002)
Technical Sales representative for HP products, engaging and driving HP resellers to the agent
programs. Supported external HP field sales organization providing end users with an entire HP
portfolio securing a greater share of the market.
• Achieved all sales quotas
• Managed entire order entry system
• Resolved customer satisfaction issues.
• Researched and prepared product solutions based on customer need
Reseller Sales Consultant ---Compaq Computer (1999-2001)
Technical lead providing reseller support for Compaq products and programs. Researched
territory to identify new partners, worked with the partner team to help resellers become certified
in both Compaq products and services.
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3. Susanne Canada 1431 Roseville Dr.
Sr. Business Analyst Colorado Springs, CO 80911
Sueage2@gmail.com LinkedIn
719-330-0489
• Trained partners to expand their customer base
• Designed and implemented special pricing contracts
• Managed relations with Compaq’s second largest reseller
• Designed hardware configuration platforms based on customer’s requirements
Awards and Certifications
• Received 2014 Directors Star Achiever Award for my design and rollout of the
Partner Deal Organization Metric scorecard
• Winner of the 2014 Presidents Quality Award for the work on the HP Discount Now
program
• Achieved Storage certification and worked as storage product specialist for Insight
Education
1998 Associates degree in Marketing, Pikes Peak Community College, Colorado Springs, CO.
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