Andrea Olive has over 30 years of experience in account management, sales, customer service, project management, and personnel management. She has held several senior level positions at major companies, including US Bank, JPMorgan Chase, and Telamon Corporation. Olive has successfully launched over $1.2 billion in freight and payables programs. She is skilled in project planning, operations, training, and client presentations. In her current role, she creates customized solutions and supports the operations team.

1. ANDREA M. OLIVE
6418 City West Parkway
Eden Prairie, Minnesota 55344
Phone: 612-308-3578 E-mail: aolive65@comcast.net
Service and sales oriented professional with over 30 years of experience in account management; sales,
implementation, customer service, project management, training and personnel management.
PROFESSIONAL EXPERIENCE
TELAMON CORPORATION
Senior Design Solutions Consultant, May 2016 – August 2016
Create solutions designs for new client prospects. Construct SOWs, Pricing documents and
MSAs. Prepare Functional Requirements for customized design solutions. Create work
instruction aids to train operations team in China. Conduct client demos using AP Tool.
US BANK CORPORATE PAYMENT SYSTEMS
Senior Consultant/Project Manager, December 2008 – May 2016
Successfully launched over $1.2B in Freight and Payables programs. Competencies include; design,
development and launch of Buyers and Shippers in the Syncada Network solution for Middle and Large
Market companies through the use of Project Management Methodology. Responsible for internal and
external Project Plans, scope documents, operations guides and end user and new hire training. Contribute
to design of implementation materials, project plans and client presentations.
JPMORGAN CHASE COMMERCIAL CARD SOLUTIONS
AVP/Relationship Manager, May 2003 – September 2008
Responsible for overall strategic account management of a portfolio of Large Corporate Commercial Card
relationships. Responsibilities include; organic growth, account retention, contract renewals,account
reviews, cross sell opportunities and achieving overall client satisfaction. Actively seek out new sales
opportunities both in the US and worldwide. Oversee implementation activities, coordinate technology
training and participate at regional customer conferences.
TELECHECK SERVICES
Sales Representative, December 2002 – May 2003
Responsible for new account acquisitions, product presentations, negotiating price points and closing
deals.
GE CAPITAL CARD SERVICES
National Account Manager, May 1995 – May 2000
Managed Large and Middle Market Commercial Card relationships. Conducted quarterly Partnership
Business Reviews with decision makers to ensure program profitability and measure performance goals.
Assisted companies with the development of internal marketing campaigns to promote program
acceptance. Cross-sold new programs and technology. Co developed program training materials for new
hires and end users. Assisted with coordination of customer events.

2. Andrea Olive
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US BANK PAYMENT SYSTEMS
Senior National Account Manager, June 1992 – May 1995
Managed Large and Middle Market Corporate Card relationships. Coordinated and implemented
customized program rollouts. Conducted monthly program performance reviews with decision makers.
Assisted with new hire and program administrator training. Co developed implementation materials and
program administrator guides.
US BANK PAYMENT SYSTEMS
Implementation Manager, April 1989 – June 1992
Implemented customized programs for Corporate Card customers. Provided customized SQL reporting
utilized for benchmarking and program analysis. Main point of contact for Program Administrators.
Assisted with development of implementation and training materials.
Customer Service Supervisor, February 1986 – April 1989
Supervised an inbound consumer and corporate card telephone unit. Prepared monthly financials and call
volume reporting. Conducted employee training and performance appraisals.
EDUCATION
University of Minnesota and St. Cloud State University
Psychology and Business Administration.
SKILL SET
PC literate with programs such as; Microsoft Office, Excel, PowerPoint, Outlook, Lotus Notes,Microsoft
Project, Visio and Service Now.
OTHER INFORMATION
Continuing Education: The American Institute of Banking, Facilitative Leadership Skills, Persuasive
Selling Skills and Dealing With Difficult People, Six Sigma Green Belt certified.
PERSONAL INFORMATION
Mother of 2 daughters. I enjoy attending sporting events, traveling, volunteering, golf and cooking.