Client-focused account and relationship manager, dedicated to exceeding client expectations and maintaining strong, fruitful working relationships with customers to gain their trust and respect. Skilled at maximizing sales by managing all accounts systematically and logically. Adept at collaborating with internal teams and clients including c-suite executives to develop comprehensive plans that deliver exceptional results.
Client-focused account and relationship manager, dedicated to exceeding client expectations and maintaining strong, fruitful working relationships with customers to gain their trust and respect. Skilled at maximizing sales by managing all accounts systematically and logically. Adept at collaborating with internal teams and clients including c-suite executives to develop comprehensive plans that deliver exceptional results.
Client-focused account and relationship manager, dedicated to exceeding client expectations and maintaining strong, fruitful working relationships with customers to gain their trust and respect. Skilled at maximizing sales by managing all accounts systematically and logically. Adept at collaborating with internal teams and clients including c-suite executives to develop comprehensive plans that deliver exceptional results.
Client-focused account and relationship manager, dedicated to exceeding client expectations and maintaining strong, fruitful working relationships with customers to gain their trust and respect. Skilled at maximizing sales by managing all accounts systematically and logically. Adept at collaborating with internal teams and clients including c-suite executives to develop comprehensive plans that deliver exceptional results.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Monthly Social Media News Update May 2024Andy Lambert
TL;DR. These are the three themes that stood out to us over the course of last month.
1️⃣ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2️⃣ Instagram’s new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3️⃣ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push ‘collabs’ more too.
AI-Powered Personalization: Principles, Use Cases, and Its Impact on CROVWO
In today’s era of AI, personalization is more than just a trend—it’s a fundamental strategy that unlocks numerous opportunities.
When done effectively, personalization builds trust, loyalty, and satisfaction among your users—key factors for business success. However, relying solely on AI capabilities isn’t enough. You need to anchor your approach in solid principles, understand your users’ context, and master the art of persuasion.
Join us as Sarjak Patel and Naitry Saggu from 3rd Eye Consulting unveil a transformative framework. This approach seamlessly integrates your unique context, consumer insights, and conversion goals, paving the way for unparalleled success in personalization.
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
Videos are more engaging, more memorable, and more popular than any other type of content out there. That’s why it’s estimated that 82% of consumer traffic will come from videos by 2025.
And with videos evolving from landscape to portrait and experts promoting shorter clips, one thing remains constant – our brains LOVE videos.
So is there science behind what makes people absolutely irresistible on camera?
The answer: definitely yes.
In this jam-packed session with Stephanie Garcia, you’ll get your hands on a steal-worthy guide that uncovers the art and science to being irresistible on camera. From body language to words that convert, she’ll show you how to captivate on command so that viewers are excited and ready to take action.
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User JourneysSearch Engine Journal
Digital platforms are constantly multiplying, and with that, user engagement is becoming more intricate and fragmented.
So how do you effectively navigate distributing and tailoring your content across these various touchpoints?
Watch this webinar as we dive into the evolving landscape of content strategy tailored for today's fragmented user journeys. Understanding how to deliver your content to your users is more crucial than ever, and we’ll provide actionable tips for navigating these intricate challenges.
You’ll learn:
- How today’s users engage with content across various channels and devices.
- The latest methodologies for identifying and addressing content gaps to keep your content strategy proactive and relevant.
- What digital shelf space is and how your content strategy needs to pivot.
With Wayne Cichanski, we’ll explore innovative strategies to map out and meet the diverse needs of your audience, ensuring every piece of content resonates and connects, regardless of where or how it is consumed.
Financial curveballs sent many American families reeling in 2023. Household budgets were squeezed by rising interest rates, surging prices on everyday goods, and a stagnating housing market. Consumers were feeling strapped. That sentiment, however, appears to be waning. The question is, to what extent?
To take the pulse of consumers’ feelings about their financial well-being ahead of a highly anticipated election, ThinkNow conducted a nationally representative quantitative survey. The survey highlights consumers’ hopes and anxieties as we move into 2024. Let's unpack the key findings to gain insights about where we stand.
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthDemandbase
In this session, Demandbase’s Stephanie Quinn, Sr. Director of Integrated and Digital Marketing, Devin Rosenberg, Director of Sales, and Kevin Rooney, Senior Director of Sales Development will share how sales and marketing shapes their day-to-day and what key areas are needed for true alignment.
Metaverse Marketing in the Generation of the Internet - Eugene Capon
Wilson d'souza resume
1. Wilson D’Souza
wilson13@hotmail.com 650.968.4841
Sr. EXECUTIVE IMARKETING OPERATIONS I ENTERPRISE INTEGRATION
PROFESSIONAL PROFILE
Results-oriented Technology | Business leader in Financial & High Tech Industries pioneering and
managing complex solution designs including cloud-based applications. Leverage twenty years of
requirements and infrastructure analysis expertise to drive business development and retention to
customer-focused success.
• Provide leadership vision enterprise-wide via decisive and insightful executive leadership,
guiding daily operations and policy implementation through strategic thinking and decision-
making.
• Known for seamlessly coordinating and collaborating with internal organizations and third-party
partners.
• Build and lead high-performance teams to manage, implement and streamline complex designs.
• Foster virtual team collaboration using relationship building and communications improvement.
• Spearhead project delivery within tight timeframes, using cutting-edge methodologies &
solutions.
CORE COMPETENCIES
Management: Strategic Planning and Management • Needs Analysis • Recommendation Proposal
Delivery • Organizational Improvisation • Business Consulting • Staff Utilization
Client Retention: Customer Relationship Management • Disaster Recovery Solutions
IT Solutions: Cloud Computing Integration • Integration and Optimization • Project Management Office
TECHNOLOGY LEADERSHIP
Management Consultant: Program Manager 2008 - Present
ü Bank of America (BofA) – Global Wealth Management (GWIM)
2011 – Aug 2015, 2016 - Present
BofA is an American Multinational banking and financial services corporation. It is the second largest bank holding company in the
United States by Assets.
Marketing Operations & Fulfillment
Hired to ensure Consumer banking Marketing fulfillment teams facilitate organization goals in generating
net new money (NNM) targets. Leverage enterprise-wide infrastructure and team strategy into efficient
alignment with core business priorities.
• Manage six-person team instrumental in evangelizing the vision and roadmap for campaign
management services. Accountable for leading multidisciplinary and multi-departmental strategic and
quality initiatives.
• Annually delivered 50M+ customized client touches across phone, e-mail, direct mail and web
channels while generating NNM (Net New Money) of $168M using CRM technologies. Coordinated
Enterprise Program Scorecard, Project Portfolio and analytics that improved KPI’s.
• Led initiatives to create a 360-degree view of the customer using Agile methodologies, “inspect-and-
adapt” approach reducing both development costs and time to market in order to create profiles of
clients and prospects and integrate all related information about the customer
2. Wilson D’Souza
wilson13@hotmail.com 650.968.4841
• Business owner of Enterprise software supporting over 30,000 Financial Advisors, and Client
Associates.
ü RIMINI STREET, Pleasanton, CA 2015-2016
US-based global company, providing independent enterprise software support services.
Principle Client Engagement Platform
Pioneered engineering solutions featuring best-of-breed technology for Rimini’s 500 client
companies. Maintained subject matter expertise in building and delivering client engagement
platform for service delivery teams. Spearheaded focus on relevant technology implementation
comprehension, with supporting tools from diverse application and client partners.
• Managed 15-person team inclusive of development leads, Business Analysts and Architects while
reporting to Sr. Director Enterprise Solution.
• Successfully built and deployed client engagement platform, which is responsible for
supporting operational excellence and day-to-day service delivery, needs of 12,000 users.
• Developed solution roadmaps for diverse environments and architectures.Consulted on strategy
and infrastructure practices. Improved client service benchmarks collaborating with product
management.
ü Verisign 2008 to 2010
US-based global company that operates a diverse array of network infrastructure.
Lead - Project Management Office (PMO)
• Led programs to develop worldwide strategy and delivery mechanism. Responsible for managing and
execution of firms overall CRM platform specifically Sales and Marketing in line with the organizations
key performance indicators namely PMO metrics and ROI.
• Responsible for managing and administrating $3M program budget. Key point man, working with
vendor relationship in delivering word class solution to meet customer needs
Merrill Lynch, Pennington NJ 2006 to 2008
Wealth Management division of Bank of America, employs 15,000 Financial Advisors and manages $2.2 in client Assets
Vice President, Client
Interactive
Technologies
• Principle Owner of overall Merrill Lynch CRM technology supporting global Call Center
Advisors. Responsibilities included direct marketing and sales technology platform that includes
Sales force Wealth Management, Siebel Call Center, Siebel Marketing, Unica, Portrait
Interaction Optimizer and Exact Target e-mail.
• Managed strategy and implementation for multi-channel marketing and sales programs to attract
and onboard new clients, deepen existing relationships and retain customers.
• Championed implementation of real-time offer engine that provides sophisticated rules-based call
routing and prioritized recommended interactions to agents in multiple call centers. The platform
tripled offer rates and doubled revenue for retirement asset retention programs and improved
brokerage client attrition by 15%.
Oracle
|
Siebel
Systems
1998 to 2006
Oracle Corporation is multinational computer Technology Company specializing in database; cloud engineered systems and
enterprise software products.
Sr. Principle, Professional Services
• Responsible for the establishment of the professional services group within the Silicon Valley
(CA) and later in the northeast region. Key accomplishments include managing worldwide
implementations at 20+ customers, which included 100+ resources across various project life
cycles.
3. Wilson D’Souza
wilson13@hotmail.com 650.968.4841
• Successfully worked with sales and marketing teams, from pre-sales to signoff. Consistently
recognized by executive management in helping close upwards of $10M sales and service deals.
• Awarded Siebel CEO Circle Award for Exceptional Performance in 2005.
• Established global implementations with great success, large clientele base and forward thinking
objectives.
EDUCATION
MBA, Henley Master of Business Administration, University of Reading (UK) 2010
Diploma Mechanical Eng., Fr. Agnel (Mumbai, India) 1994