Warwickshire County Council faced major budget cuts and organizational changes, requiring a 30% reduction in headcount while maintaining services. They implemented a radical review of competencies and embedded a new competency framework focused on behaviors, performance, and responsibility. Managers received development to effectively lead change. A learning program supported individuals and teams through uncertainty. Results included delivering savings targets, high engagement levels, positive staff survey feedback, and increased customer satisfaction. The key principles emphasized leadership, supporting leaders, empowering ownership, building confidence, relevance, communication, and perseverance.