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LEADING CHANGE IN
WARWICKSHIRE COUNTY
COUNCIL
Sue Evans
Head of HR and OD
Vice President PPMA
The Challenge
To prepare our organisation for the biggest cultural and structural
change ever experienced in local government - 190m savings
over a 3 year period, rapid transformation and seismic shift in
skills, thinking and behaviours across our
workforce…………………………………………………….. and more to come
(Or…………How do you keep your workforce engaged when
reducing headcount by 30% plus, changing the what and the how
of the work and at the same maintain essential services?)
The Offer
 A radical review of the competency framework – what we need from
managers and staff in terms of behaviours – competency = the power to
perform
 Embedding the competency framework and focus on individual
performance and responsibility – the rules of the road, role modelling and
confident leadership
 Focus on preparing managers to deliver the change and the messages and
actions required to lead people through uncertainty and rapid change
 A comprehensive suite of learning interventions to support individuals and
teams
 Leadership development – The Personal Leadership Programme – changing
culture, living the change
The results
• Savings delivered – and now
a further 25% reduction
(with more to come)
• Engagement levels – highest
they’ve been (81% in HR and
OD – lowest 72%)
• Staff Survey Results –
consistently in the upper
quartile
• Staff confirm that their
immediate manager
manages change well
• Staff express confidence in
senior leaders to lead change
• Customer satisfaction levels
increased
KeyPrinciples
 Leadership is the top priority
 Support your leaders to live the change
 Get ownership of the change so people
feel part of it
 Focus on what is important and build
confidence
 Make it relevant and focus on helping
people to care about getting it right
 It is people who need to accept and
embrace change – forget this at your
peril
 Communicate – listen and learn, create
space for feedback and reflection
 Recognise and don’t underestimate the
time required
 Never, ever give up!

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Sue Evans - “Leading change in Warwickshire”

  • 1. LEADING CHANGE IN WARWICKSHIRE COUNTY COUNCIL Sue Evans Head of HR and OD Vice President PPMA
  • 2. The Challenge To prepare our organisation for the biggest cultural and structural change ever experienced in local government - 190m savings over a 3 year period, rapid transformation and seismic shift in skills, thinking and behaviours across our workforce…………………………………………………….. and more to come (Or…………How do you keep your workforce engaged when reducing headcount by 30% plus, changing the what and the how of the work and at the same maintain essential services?)
  • 3. The Offer  A radical review of the competency framework – what we need from managers and staff in terms of behaviours – competency = the power to perform  Embedding the competency framework and focus on individual performance and responsibility – the rules of the road, role modelling and confident leadership  Focus on preparing managers to deliver the change and the messages and actions required to lead people through uncertainty and rapid change  A comprehensive suite of learning interventions to support individuals and teams  Leadership development – The Personal Leadership Programme – changing culture, living the change
  • 4. The results • Savings delivered – and now a further 25% reduction (with more to come) • Engagement levels – highest they’ve been (81% in HR and OD – lowest 72%) • Staff Survey Results – consistently in the upper quartile • Staff confirm that their immediate manager manages change well • Staff express confidence in senior leaders to lead change • Customer satisfaction levels increased
  • 5. KeyPrinciples  Leadership is the top priority  Support your leaders to live the change  Get ownership of the change so people feel part of it  Focus on what is important and build confidence  Make it relevant and focus on helping people to care about getting it right  It is people who need to accept and embrace change – forget this at your peril  Communicate – listen and learn, create space for feedback and reflection  Recognise and don’t underestimate the time required  Never, ever give up!