Owen Jones - “Building, embedding and sustaining a CI programme”
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This document summarizes key points from a presentation on building, embedding, and sustaining a continuous improvement (CI) program. It notes that organizing around CI means organizing around the practice of continuous improvement instead of control, status, and established identities. It also discusses how existing management commitments like reporting, meetings, and activities may not support a shift to CI. The document reflects on questions around whether an organization's stated support for CI is genuine and what specific changes in practices an organization will make to truly embed CI.
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www.hbr.orgBE S T PR A C T I C E.docx
www.hbr.org
B
E S T
P
R A C T I C E
Why It’s So Hard to Be
Fair
by Joel Brockner
•
Everyone knows that being
fair costs little and pays off
handsomely. Then why do so
few executives manage to
behave fairly, even though
most want to?
Reprint R0603H
This document is authorized for use only in Prof. Paul Arntson's MSC 496-0 at Northwestern University from Sep 2017 to Mar 2018.
http://www.hbr.org
http://harvardbusinessonline.hbsp.harvard.edu/relay.jhtml?name=itemdetail&referral=4320&id=R0603H
B
E S T
P
R A C T I C E
Why It’s So Hard to Be
Fair
by Joel Brockner
harvard business review • march 2006 page 1
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Everyone knows that being fair costs little and pays off handsomely.
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most want to?
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cure. Nine months later, the company contin-
ued to sputter. Not only did it have to absorb
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B
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by Joel Brockner
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©
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A
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R
V
E
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Everyone knows that being fair costs little and pays off handsomely.
Then why do so few executives manage to behave fairly, even though
most want to?
When Company A had to downsize, it spent
considerable amounts of money providing a
safety net for its laid-off workers. The severance
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express regret both to those who lost their jobs
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worked with HR to tell people that their jobs
were being eliminated, and they expressed
genuine concern while doing so. As a result,
virtually none of the laid-off employees filed a
wrongful termination lawsuit. Workers took
some time to adjust to the loss of their former
colleagues, but they understood why the lay-
offs had happened. And within nine months,
Company B’s performance was better than it
had been before the layoffs .
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Act 388 in South Carolina made several changes to property taxes and school funding. It raised the sales tax from 5% to 6% with revenue going to a Homestead Exemption Fund. It exempted owner-occupied residential properties from property taxes for school operations. This shifted the tax burden from homeowners to renters and businesses. It also established a 100% exemption on property taxes for school operations for owner-occupied homes.
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Lecture Notes First Hint of Trouble CareNet Systems .docx
Lecture Notes:
First Hint of Trouble
CareNet Systems
Internal Memo
Date: October 2005
To: Bill Jenkins, President
From: Mary Jo Larder, Director, Human Resources
As you know I have been having regular meetings with hospital employees in my efforts to implement our quality assurance program. While the purpose of the meetings is educational in nature there is considerable discussion around many issues. Some of the comments concerned me enough to let you know about them.
A number of people said that they believe the management is being hypocritical in trying to implement a QA program when there are so many obvious outstanding problems that could be addressed by management.
1. There are physicians who have acted abusively toward employees and yet nothing appears to have been done to correct this behavior.
2. Management is continually commenting on the financial problems the hospital is having and yet they are building new facilities instead of giving raises.
3. Employees are also concerned about the hiring freeze because many say they can't carry a greater workload. Many are worried about their jobs and said they are looking at other opportunities.
4. Because of the hiring freeze, managers appear to be tolerating sub par performance by some employees for fear of not being able to replace them.
5. Some employees noted that they are sometimes embarrassed to tell friends and neighbors that they work here because the reputation of our emergency room is not good. They commented on the long waits and rude treatment by the staff.
6. A number of people felt that management does not recognize their good performance and hard work.
Mr. Jenkins, I know this is rather stark. I would be pleased to talk with you and provide more insight but I wanted to document what I heard over the past couple of weeks before I forget it.
Think about it
This case study presents a complex situation with different types of problems. Analyze the situation using the questions below before you read further.
· What should Bill Jenkins do with this memo? How important is it?
· Did Mary Larder do the right thing by sending this memo?
· The memo addresses a number of issues. How would you describe each and how important is it? Rank the issues in order of importance.
· How can Jenkins address the issues raised in the memo?
· Is there a process Jenkins should follow in addressing these issues?
· What other information does Jenkins need to respond to the contents of this memo?
· Whom should Jenkins consult, both within the organization and outside it?
· What are Jenkins' options? How would you prioritize them?
· How would you recommend Jenkins evaluate the success or failure of each of the chosen strategies?
· For each strategy, who will perceive they benefited and who will perceive they were hurt or harmed?
· If a strategy is shown to be failing what are the alternatives and exit strategies?
Physician Behavior
Working with a medical staff requires ...
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三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
All the Small Things - XP2024 Bolzano/Bozen
Originally presented at XP2024 Bolzano
While agile has entered the post-mainstream age, possibly losing its mojo along the way, the rise of remote working is dealing a more severe blow than its industrialization.
In this talk we'll have a look to the cumulative effect of the constraints of a remote working environment and of the common countermeasures.
Resource-mobilization-guide-for-community-based-organizations1.pdf
resource mobilization guidebook for comminute based organizations
Addiction to Winning Across Diverse Populations.pdf
A anaysis dedicated to identify the addiction on winniing by diverse population
12 steps to transform your organization into the agile org you deserve
During an organizational transformation, the shift is from the previous state to an improved one. In the realm of agility, I emphasize the significance of identifying polarities. This approach helps establish a clear understanding of your objectives. I have outlined 12 incremental actions to delineate your organizational strategy.
原版制作(CDU毕业证书)查尔斯达尔文大学毕业证PDF成绩单一模一样
学校原件一模一样【微信：741003700 】《(CDU毕业证书)查尔斯达尔文大学毕业证PDF成绩单》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
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二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
Credit-Management seminar for cooperative power point presentation
Credit-Management seminar for cooperative power point presentation
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Green Energy Corporation, a leading renewable energy company, faces a dilemma: balancing profitability and sustainability. Pressure to scale rapidly has led to ethical concerns, as the company's commitment to sustainable practices is tested by the need to satisfy shareholders and maintain a competitive edge.
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Owen Jones - “Building, embedding and sustaining a CI programme”
- 1. Building, Embedding and Sustaining a CI Programme Dr. Owen Jones
- 2. The Logic of Improvement To organise around the practice of continuous Improvement
- 3. The Logic of Improvement To organise around the practice of continuous Improvement Instead of… Organising around Control, Status, and Established Identities
- 4. Organising around the practice of CI? Mark Pyne, 2015
- 5. Organising around the practice of CI? Mark Pyne, 2015
- 6. Organising around the practice of CI? Mark Pyne, 2015 We can’t do it I won’t have anything to performance report
- 7. Training & Development Programmes Managing League table performance HR policies & Procedures Hiring new staff Staff Survey Inspections & Audits Re-structuring IT Projects & Business Cases Managing External Reputation Reporting on performance to targets Meetings / Committees Engaging with top-down initiatives Checking that workers are busy Performance Measuring workers Doing & writing up one to ones Organising activities for workers Existing Management Commitments?
- 8. Notes from the 10th floor • The MoJ should resist changes which would deliver big improvements to the [Criminal Justice] system, but which could be claimed by other Departments. Why should we fall on our sword?” • The Sources of Goal Incongruence in a Public Service Network, Jones 2013 p. 116
- 9. Notes from the 10th floor “A participant suggested that in the year before the election it would be better to run prisons empty rather than close them. This would defer redundancy payments and increase the amount of savings the MoJ could claim. A colleague gently dismissed the idea by reminding the room of its similarity to a Yes Minister episode in which a hospital had been run with no patients in order to save money. In response the originator of the idea speculated that: you might be able to run the prison half-empty and sell it as a pilot” The Sources of Goal Incongruence in a Public Service Network, Jones 2013 p. 155
- 10. Are we pointing the right way? What does yes mean? Do we (they) really mean it?
- 11. What are we going to start doing? What are we going to keep doing? What are we going to stop doing?
- 12. Thank You Dr. Owen Jones Owen.jones@buckingham.ac.uk