The document discusses the importance of effective student induction into a new e-learning system, emphasizing the need for comprehensive support structures for first-year and returning students. It outlines the roles and responsibilities of various stakeholders, including liaison librarians and customer services, in facilitating this induction process. The plan includes multiple training sessions, resources, and promotional strategies to ensure students understand and benefit from the new learning environment.

1. Joining up student e-Learning support: An induction case study

2. Contents Importance of Student Induction to VLE Past Student Inductions to VLP Roles and Responsibilities for Student Induction First Years / New Starters Generic Induction EDU Others School Based Induction NOW Student Support Sustainability Developing Relationships

3. Importance of Student Induction Students need to understand why they are being asked to use a particular learning environment and how it can benefit their learning This is important in 08/09 as most students will be moving from the VLP system to a system which is more complex For 08/09 ensure appropriate support structures are in place to assist all students with this change Online support Liaison Librarians Customer Services School based support Ensure sustainability of student induction plans

4. Past Inductions to VLP Typically focused on first year inductions Education and Training Team offered student inductions on a per request basis 07/08 Liaison Librarians helped the team by running induction sessions Inductions to new starters only (first years/M-Level) Induction took two different forms Hands on training sessions Demos to large groups

5. Roles and Responsibilities Discussions with Sandra Price and Education and Training Team Student Induction split into several areas: First Year / New starters - to include new postgraduate (Liaison Librarians) Generic Induction – returners, distance learners, all students (EDU) School Based Induction (Schools/LTC’s) NOW Student Support Customer Services

6. First Years / New Starters Liaison Librarians will arrange NOW Induction sessions as part of library induction LLR Events for students will include NOW induction sessions. These will be bookable online and presented by the Liaison Librarians Training has been delivered to the Liaison Librarians on NOW Orientation Basic Tutor Blog Assessment (select group) Training planned Student Induction Training

7. Generic Induction – Created by EDU Online induction course (available all year round) Preparing to be an online student / learning online Experience of using common tools Printable guides and resources Videos and Interactive simulations Treasure Hunt competition at beginning of year within induction module (Apple iPod touch’s as inducement) Promotion to raise awareness of NOW Induction Working with Linda Smith and Lynda O’hare Microsite

8. Generic Induction – Others LLR Liaison Librarians LLR Events for students will include NOW induction sessions Student Union (STRIDE) Offering induction sessions to NOW Education and training team to deliver training to STRIDE team according to needs School based Induction Learning and Teaching Coordinator Network Dissemination of student induction resources available at university level Best practice for student inductions Suggestions of strategies the school could use Possible strategies School specific demo course School based drop-in sessions (some support may be available via LTTs/LTAs) Student helpers – EDU can offer training for these helpers Local IT/Technician support - EDU can offer training

9. NOW Student Support – Customer Services Support provided by Customer Services will complement the information given through student induction Training designed to enable Customer Services to provide a high standard of support to students using NOW Opportunity to enhance relationship between Customer Services and Education and Training team

10. Sustainability Ensure we meet the needs of our partners within and external to LLR Ensure partners are updated on changes to the system that effect the service they provide Ensure partners are well supported to deliver induction sessions to students Ensure resources used by partners are kept accurate and up to date Advise and support best practice activities for student induction at school level Ensure that student induction support is reviewed on a regular basis to ensure quality of service

11. Developing Relationships LLR Liaison Librarians Customer Services Marketing with Linda Smith LTC’s / Schools VLE Coordinators Student Helpers Technician Support STRIDE Training Manager Student Trainers