SlideShare a Scribd company logo
www.stride.nyc
5 Secrets
Improve Team Communication
So That
You Can Scale Your Tech Team Without Failing
Debbie Madden
CEO & Founder
debbie@stride.nyc
@debbiemadden200
www.stride.nyc
“We back a good team and a
team is the most important
criteria for investment.”
~ said every VC everywhere
www.stride.nyc
2
The Problem
www.stride.nyc
4
12
X
The Problem
www.stride.nyc
Communication is hard and it
gets infinitely more complex as
your team gets bigger.
The Problem
www.stride.nyc
“The single most untapped
competitive advantage is
teamwork.”
~ Patrick Lencioni
www.stride.nyc
5 Secrets To Improve
Team Communication
1. Recognize chaos
2. Change it up
3. Communicate the why
4. Prioritize team productivity
5. Protect team health
www.stride.nyc
SECRET1:RECOGNIZE CHAOS
www.stride.nyc
Leadership Crisis
Creativity
Direction
Autonomy Crisis
Delegation
Control Crisis
Coordination
Red Tape Crisis
Collaboration
Growth Crisis
Alliances
Greiner Curve
Chaos
Calm
www.stride.nyc
How to Tell
Chaos Calm
Things Hard Easy
People Unhappy Happy
Procedures Get in the way Help
Management Misaligned Aligned
www.stride.nyc
Some of the smartest tech
leaders I know have missed the
signs their teams are in chaos.
www.stride.nyc
Ask your peers.
www.stride.nyc
5 Secrets To Improve
Team Communication
1. Recognize chaos
2. Change it up
3. Communicate the why
4. Prioritize team productivity
5. Protect team health
www.stride.nyc
SECRET2:
CHANGE
IT UP
www.stride.nyc
Change 4 Things
• Meeting rhythms
• Roles
• Humans
• And, get a coach
www.stride.nyc
Meeting Rhythms
• Kill/Combine/Keep Retrospectives on
Meetings
• Every 6 months
• Length, cadence, attendees, agenda
• Fist of fives
www.stride.nyc
Roles/Humans
1. Wipe the slate clean
2. Identify roles needed
3. Plug in current team members in the seat
most ideal for them now
4. See what gaps you have left
5. Should any humans be put in a different
role? Be fired? Promoted?
www.stride.nyc
Roles/Humans
A
BCC
B
Skill
Values
www.stride.nyc
Coach
• Business
• Executive/Individual
www.stride.nyc
5 Secrets To Improve
Team Communication
1. Recognize chaos
2. Change it up
3. Communicate the why
4. Prioritize team productivity
5. Protect team health
www.stride.nyc
SECRET3:COMMUNICATE THE WHY
www.stride.nyc
www.stride.nyc
Apple’s What:
We Make Great
Computers
Apple’s Why:
We believe in
challenging the
status quo.
Apple’s How:
Make stuff that’s
beautifully designed
and user friendly.
www.stride.nyc
5 Secrets To Improve
Team Communication
1. Recognize chaos
2. Change it up
3. Communicate the why
4. Prioritize team productivity
5. Protect team health
www.stride.nyc
SECRET4:
PRIORITIZE TEAM PRODUCTIVITY
www.stride.nyc
The Best Teams:
• Speak in same proportion
• Can sacrifice an item they want for
something the team needs
~ New York Times: “What Google Learned from it’s Quest
to Build the Perfect Team”
www.stride.nyc
Working agreements
• Continuously earn your seat at the table
• Disagree and commit
• silence = disagreement
• Create a measurable definition of success
www.stride.nyc
5 Secrets To Improve
Team Communication
1. Recognize chaos
2. Change it up
3. Communicate the why
4. Prioritize team productivity
5. Protect team health
www.stride.nyc
SECRET5:PROTECT TEAM HEALTH
www.stride.nyc
Team Health
Trust
Healthy Conflict
Commitment
Accountability
Results
www.stride.nyc
2 Types of Trust
• Capability
• Desire
www.stride.nyc
Healthy Conflict
No conflict WW3
www.stride.nyc
Friendster vs Facebook
Case Study:
Trust &Healthy Conflict
Season 5
Episodes 2 and 3
www.stride.nyc
5 Secrets to Improved Team
Communication
1. Recognize chaos
2. Change it up
3. Communicate the why
4. Prioritize team productivity
5. Protect team health
www.stride.nyc
Fist of Fives
www.stride.nyc
Questions?
Debbie Madden
CEO & Founder
debbie@stride.nyc
@debbiemadden200
www.stride.nyc

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Stride Debbie Madden Qcon NYC 2017 - Improve Communication to Scale a Tech Team without Failing

Editor's Notes

  1. Draw this out on a whiteboard Do this every time you double in size
  2. Draw this out on a whiteboard Do this every time you double in size