This document outlines the results of a two-day offsite strategic planning process for the Training and Development Solutions unit of the Chabot-Las Positas Community College District. It includes their vision, mission, guiding principles, identity, key customers, critical success factors, and a one page strategic framework. The framework identifies goals around expanding their client base, growing specific market sectors, partnering across the district, and implementing the plan.

1. Training and Development Solutions
Building a
Strategic Framework
A sample of the resulting strategic framework from
a two-day offsite strategic planning process
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District

2. Strategic Question
Training and Development Solutions
• Given our unit’s commitment and reputation to
serve customers represented in our mission and
vision,
• Given expectations as a contributor to the District
in terms of revenue and reputation,
• And given the state of the local economy…
• What would develop the capacity of our unit to
better serve our customers, grow our business,
and ensure shared progress?
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District

3. Our Vision
Training and Development Solutions
Vision statements take a long term view - 3-5 years minimum
“To become a vital part of a national network of
community college districts systematically assisting
companies to become more competitive through
education, training and services that contribute to
continuous workforce improvement.”
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District

4. Our Mission
Training and Development Solutions
Mission statements are more near term – 1-3 years out – supports the vision
“Work systematically with companies to strengthen
the organization’s effectiveness, competitiveness, and
profitability through education, training, and services
that contribute to continuous workforce
improvement.”
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District

5. Guiding Principles
Training and Development Solutions
Identify the values that underlie the operation
• All economic and workforce development activities entered into on behalf of our organization
are ethically sound and socially responsible.
• Economic and workforce development professionals representing any unit of our organization
shall represent the district whole, presenting a seamless front to all external groups.
• Economic and workforce development activities are planned and pursued through regular
internal communication, collaboration, and appropriate ownership of tasks and projects.
• Superior quality, respect, timeliness and responsiveness permeate our operations.
• All economic and workforce development activities are designed and delivered from a full
cost-recovery standpoint. Cost recovery models vary by unit.
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District

6. Our Identity
Training and Development Solutions
How you want others to perceive you
• Knowledgeable about core business and technical
competencies
• Customer-driven and learner-focused
• Business partners working collaboratively with
clients to deliver solutions
• Innovative, practical, and cost-effective learning
solutions
• Results oriented
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District

7. Key External Customers
Training and Development Solutions
Identify key external customers – apply 80-20 rule
• Major Client A 80% of the
• Major Client B revenue
• Major Client C 80% of the
profit
• Smaller Client D 20% of the
• revenue
Smaller Client E
• 20% of the
Smaller Client F profit
• Smaller Client G
• Smaller Client H
• Smaller Client I
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District

8. Key Internal Customers
Training and Development Solutions
Identify key internal customers
• College District
– Board of Trustees
– Our division leadership
– Business Services
– HR
– College Presidents
– College Workforce Development Staff
• State Chancellor’s Office
– Economic & Workforce Development
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District

9. Five Critical Success
Factors (CSFs)
Training and Development Solutions
Identify those factors that must be in place for your unit to be successful
• Take care of our team
– Continue to grow our team’s esprit de corps.
• Collaborate across colleges
– Continue to reach out across the colleges to both share what we do and understand
better how we work together for the District’s success.
• Provide superior solutions for customers
– Ensure that we provide high quality learning solutions for our clients that meet their
needs and ensure returned business.
• Grow our market
– Recognize that for our unit to grow, we need to plan for that growth, considering our
capacity and competencies against the market realities in the areas we do business.
• Ensure financial success
– Continue to strengthen our financial contribution to the District and to our own
development, doing the right things well and doing them
cost-effectively.
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District

10. Tactical Plan
Training and Development Solutions
• For each Critical Success Factor
– Create strategies, actions and measurable outcomes
~~Best developed in a facilitated retreat setting~~
• Final Step – the BIG BETS
– Identify 3-5 areas, projects, programs where your unit
wants to invest time, energy and money in realizing –
where if you invest big the return can be big!
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District

11. Strategic Framework
Training and Development Solutions
The key elements of the strategic framework will fit on one page
Mission: “Work systematically with Key Customers
Vision: “To become a vital part of a
companies to strengthen the External: Major Client
national network of community college
organization’s effectiveness, A, B & C, Smaller Clients
districts systematically assisting
competitiveness, and profitability D-F
companies to become more
through education, training, and
competitive through education, Internal: CCD, Board of
services that contribute to continuous
training and services that contribute to Trustees, Business Office,
workforce improvement.”
continuous workforce improvement.” HR
CSFs: Take care of our team - Collaborate across colleges - Provide superior solutions
for customers - Grow our market - Ensure financial success
BIG BETS: Add two new major clients… Expand public agency partnerships…
Grow revenues relative to alternative energy sector… Partner across the District and
with other CCD’s to expand territory for deliverables… Grow e-learning revenues …
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District

12. Adoption &
Implementation
Training and Development Solutions
• Make Strategic Framework Visible
• Share with Internal and External
Customers
• Incorporate ‘progress to plan’ in regular
staff meetings
• Reward/recognize progress
• Adapt/modify/adjust plan to
accommodate changing conditions –
dynamic document
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District

13. Contact us…
Training and Development Solutions
Entrepreneurial Endeavors in Education
Experts in facilitation of the strategic planning
process for revenue generating operations in
academic environments…
760.777.1816 direct 916.346.6894 cell
leslie@ee-in-e.com
www.ee-in-e.com
© Entrepreneurial Endeavors in Education 2009
Chabot-Las Positas Community College District