Principles of Quality-
 Framework Design
  Two Lessons from our experience
 Anthony F. Camilleri   TQM Kick Off Meeting
                        15th February 2012




www.efquel.org
A Plethora of Quality
Approaches....
                                   EFQM
                 ISO                           Six-Sigma


     Total Quality Management
                                                       ECB-Check

                                UNIQUe
                                          European Standards and
                                          Guidelines for QA in HE
EQAVET
                                FMECA

www.efquel.org
There is no such thing
                  as objective quality




www.efquel.org
Principle


 A good quality approach

                 is based on social outcomes




www.efquel.org
How to do it
                 Need                        How
Avoid self-referentiality        • Importance of external
                                   review
Connect with social priorities   • Involve stakeholders in
                                   strategy
Make learning relevant           • Prioritise research &
                                   innovation
                                   Study the environment
Open the Instiution to the       • Academic not Organisational
Community                          autonomy
                                 • Open Educational Resources
                                   & Practices
Pursue minority concerns         • Mainstream CSR &
www.efquel.org                     Accessibility
A look at the Quality Cycle
                  • Act                              • Plan

                                          アク
                                                計画
                                          ション


                                          チェッ
                                                実行
                                           ク
CHECK should be read as STUDY
                  • Check
in English Check implies ‚to hold back‘
(Deming, 1980)
                                                     • Do

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A Need to Prioritise
                 • Act                • Plan

                           アク
                                 計画
                           ション


                           チェッ
                                 実行
                            ク
                 • Check              • Do

www.efquel.org
Principle


 Only completing the circle

                 brings about iterative improvement




www.efquel.org
Prerequisites for Action

             A Community Approach     Appropriate Incentives
                 to Best Practice     for Self-Improvement




              Systematic Approach       Adequate Support
            to Improvement-Tracking      and Resources




www.efquel.org
Practical
Considerations
 Our role in the project




www.efquel.org
Specific Tasks

                       Two Calls for
                         Papers

                    Host
                 Conference
www.efquel.org
Principles
• Achieve maximum impact and distribution
• Resource efficiency
• Offer partners opportunity to network
  beyond the project
• Ensure long-term availability of Results
• Meet ambitious but realistic targets



www.efquel.org
Introducing....

                 Innovation Forum
                 Thematic Pre-Events


                 Q&I Journal
                 Special Editions


www.efquel.org
„Principles of Quality Framework Design: Two lessons
                         from our experience“


      THANK-YOU
                    for your attention
 Anthony F. Camilleri
 anthony@camilleri.com
 http://www.slideshare.net/anthonycamilleri/


Feedback is welcome!

                                                  Released under a Creative Commons               Under the following conditions:
                                                  Attribution ShareAlike 3.0 Belgium License      Attribution — You must attribute the work in the
Presentation delivered at TQM Partners‘ Meeting                                                   manner specified by the author or licensor (but
15.02.2012. Torrevecchia, Italy.                  You are free:                                   not in any way that suggests that they endorse
                                                  • to Share — to copy, distribute and transmit   you or your use of the work).
www.efquel.org                                                                                    Share Alike — If you alter, transform, or build
                                                     the work
                                                                                                  upon this work, you may distribute the resulting
     www.efquel.org                               • to Remix — to adapt the work
                                                                                                  work only under the same or similar license to
                                                                                                  this one.

Principles of quality framework design

  • 1.
    Principles of Quality- Framework Design Two Lessons from our experience Anthony F. Camilleri TQM Kick Off Meeting 15th February 2012 www.efquel.org
  • 2.
    A Plethora ofQuality Approaches.... EFQM ISO Six-Sigma Total Quality Management ECB-Check UNIQUe European Standards and Guidelines for QA in HE EQAVET FMECA www.efquel.org
  • 3.
    There is nosuch thing as objective quality www.efquel.org
  • 4.
    Principle A goodquality approach is based on social outcomes www.efquel.org
  • 5.
    How to doit Need How Avoid self-referentiality • Importance of external review Connect with social priorities • Involve stakeholders in strategy Make learning relevant • Prioritise research & innovation Study the environment Open the Instiution to the • Academic not Organisational Community autonomy • Open Educational Resources & Practices Pursue minority concerns • Mainstream CSR & www.efquel.org Accessibility
  • 6.
    A look atthe Quality Cycle • Act • Plan アク 計画 ション チェッ 実行 ク CHECK should be read as STUDY • Check in English Check implies ‚to hold back‘ (Deming, 1980) • Do www.efquel.org
  • 7.
    A Need toPrioritise • Act • Plan アク 計画 ション チェッ 実行 ク • Check • Do www.efquel.org
  • 8.
    Principle Only completingthe circle brings about iterative improvement www.efquel.org
  • 9.
    Prerequisites for Action A Community Approach Appropriate Incentives to Best Practice for Self-Improvement Systematic Approach Adequate Support to Improvement-Tracking and Resources www.efquel.org
  • 10.
    Practical Considerations Our rolein the project www.efquel.org
  • 11.
    Specific Tasks Two Calls for Papers Host Conference www.efquel.org
  • 12.
    Principles • Achieve maximumimpact and distribution • Resource efficiency • Offer partners opportunity to network beyond the project • Ensure long-term availability of Results • Meet ambitious but realistic targets www.efquel.org
  • 13.
    Introducing.... Innovation Forum Thematic Pre-Events Q&I Journal Special Editions www.efquel.org
  • 14.
    „Principles of QualityFramework Design: Two lessons from our experience“ THANK-YOU for your attention Anthony F. Camilleri anthony@camilleri.com http://www.slideshare.net/anthonycamilleri/ Feedback is welcome! Released under a Creative Commons Under the following conditions: Attribution ShareAlike 3.0 Belgium License Attribution — You must attribute the work in the Presentation delivered at TQM Partners‘ Meeting manner specified by the author or licensor (but 15.02.2012. Torrevecchia, Italy. You are free: not in any way that suggests that they endorse • to Share — to copy, distribute and transmit you or your use of the work). www.efquel.org Share Alike — If you alter, transform, or build the work upon this work, you may distribute the resulting www.efquel.org • to Remix — to adapt the work work only under the same or similar license to this one.