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STRATEGIC BRAND MANAGEMENT PRESENTATION
                   ON




                                           Presented By:
                                                Group 1


        Tolani Institute of Management Studies
OBJECTIVES OF BRAND AUDIT

To analyze the strength of Cadbury Dairy
     Milk in the chocolate segment.




 To understand different branding and
    marketing aspects of Dairy Milk




To have an detail analyses of customer’s
       loyalty towards Dairy Milk



    Tolani Institute of Management Studies
SCOPE & APPROACH OF BRAND AUDIT

• Our group approached Cadbury Dairy Milk for Brand Audit to
  understand:

                                  Communication
                                    Strategies
                                   Innovative Ad
                                     Campaigns
                                Emotional Connect
                                 with Customers

                                 Brand Positioning




               Tolani Institute of Management Studies
DIFFERENT ASPECTS COVERED FROM
               BRAND AUDIT

       Redefining of chocolate segment


Its journey from "meant for kids” to “meant for
                  everyone”


       Its all time association with Milk



  Its innovative & interesting Ad campaigns



            Tolani Institute of Management Studies
BACKGROUND OF CADBURY

• Established in 1824 in Birmingham by John Cadbury.
• Firstly Cadbury was involved in trading of tea and coffee.
• It came to India in 1948.
• It has been more than a half century, and till today Cadbury is
  the most lovable brand in India.
• Cadbury India is a significant player in the impulse market
  enjoying 70% share in chocolates & a substantial share of
  sugar confectionery market.

                Tolani Institute of Management Studies
CONT…


• Its manufacturing in India is in:

                                  Malanpur
       Thane                      (Gwalior)                  Baddi
                                                          (Himanchal
                                                           Pradesh)

       Induri(Pune)                    Bangalore




                 Tolani Institute of Management Studies
BACKGROUND OF CONFECTIONERY INDUSTRY

• Sugar confectionery (candies and toffees) has the
  largest share (50%), followed by
  chocolate, (16%), and bubble gum, (10%).

• The chocolate segment is the fastest growing in value
  terms (9.8% average annual growth rate)

• Cadbury India, Ltd. is by far the market
  leader, followed by Perfetti Van Melle India, Ltd. and
  Nestle India, Ltd.
              Tolani Institute of Management Studies
Cont…


Chocolates                                                Lollipops




Hard Candies                   Chewing
                                                        Bubble Gums
                                Gums



  Toffees                                               Mint Toffees




               Tolani Institute of Management Studies
RESEARCH SAYS…


                   Total Confectionery
                   Market holds share
                     of Rs 41 Billion



                  Urban Consumption:
                         73%




                  Rural Consumption:
                          27%




Tolani Institute of Management Studies
MARKET SEGMENTATION

                   Demographic Bases

Age & Life Cycle              `
                          Gender                 Income

• Buyers come        • Cadbury is           • It is very
  under the age        meant for              reasonable
  group from 4         male as well           and
  to 50                as female              affordable




            Tolani Institute of Management Studies
Behavioral Bases

                       • Dairy Milk has changed the scenario of
Occasions                having chocolates from having it
                         casually to occasionally




   Gifts               • People now give Dairy Milk as gifts on
                         many occasions .


                       • There are mainly the regular users
User Status              found in the user status of Cadbury
                         Dairy Milk.



           Tolani Institute of Management Studies
BRAND INVENTORY
            Brand Elements

Brand Name                      Cadbury


                                Amitabh
Brand Ambassador                Bacchhan


                             Kuch Meetha
Jingle                         Ho Jaye



Logo


  Tolani Institute of Management Studies
POP’s & POD’s
               POP’s                                        POD’s
• Good quality product                   • Goodwill
• Chocolate manufacturing                • Emotional connect with Indian
  legacy                                   consumers
• Variants such as dark                  • Generic name in the Indian
  chocolate, fruit and nut etc.            chocolate segment
• Constant innovation in                 • Campaigns are directed at kids
  marketing campaigns                      as much as at adults
                                         • Excellent distribution
                                           system, in India specifically
                                         • 3 layer packaging


                   Tolani Institute of Management Studies
Pricing Strategy
• Since Dairy Milk is positioned towards a very large
  audience from ages 4 – 50 years, the pricing strategy is
  extremely affordable and easily accessible to all
  categories.

• Hence prices range from Rs.5 to a Maximum of Rs.20 in
  different sizes. The only exception being Silk (its newest
  variant) which is a premium offering and is thus priced at
  Rs.50.


                Tolani Institute of Management Studies
Distribution Strategy
• Indian market & specifically urban areas where the
  penetration of chocolates is increasing, brings a need for
  efficiency in logistics & distribution.

• Cadbury Dairy Milk is easily available anywhere when
  we need it.

• The supply chain of Cadbury Dairy Milk is very good.



                Tolani Institute of Management Studies
Communication Strategy
• Cadbury has maintained the strong brand by constantly re-
  inventing the brand and bombarding communication towards
  the consumer consistently to maintain top of mind recall in
  the confectionery segment.

• Dairy Milk has emerged as the No.1 most trusted brand in
  Mumbai for the 2005 edition of Brand Equity's Most Trusted
  Brands survey.




               Tolani Institute of Management Studies
Ad Campaigns



Campaign: The real taste of life with girl dancing
on cricket field.
Message: Dairy Milk is for enjoyment anywhere
& anytime.




          Tolani Institute of Management Studies
Campaign: Khane walo ko khane ka bahana
chahiye.
Target: Widening chocolate consumption among
the masses.




               Tolani Institute of Management Studies
`
Campaign: Kuch Meetha Ho Jaye
Message: Cadbury is not only a chocolate but also
means for celebrations on occasions.




                   Tolani Institute of Management Studies
Campaign: Pappu Paas Ho Gaya
Target: Encourage those who have passes exams and
celebrate with Dairy Milk.




          Tolani Institute of Management Studies
Campaign: Miss Palanpur
Target: Focusing on rural people




        Tolani Institute of Management Studies
Campaign: Aaj Pehli Taarikh Hai
Target: To celebrate pay day/ salary day




         Tolani Institute of Management Studies
PRODUCT LIFE CYCLE




Tolani Institute of Management Studies
MATURITY STAGE STRATEGY


• More emphasis on advertisement & promotion.

• Maximum innovation in their product




               Tolani Institute of Management Studies
BRAND PORTFOLIO




Tolani Institute of Management Studies
Competitor’s Analysis

Company                 Founded in                   Brand Portfolio

 Nestle                    1860                      Kitkat, Smarties

Ferrero                    1940                      Nutella, Rocher

 Amul                      1945                    Amul Milk chocolate

 Mars                      1911                    Snickers, Milky Way




          Tolani Institute of Management Studies
SWOT ANALYSIS

               Strength                                  Weakness
Dairy milk is owned by Cadbury which is a It has strong command over its brand
Globally established brand name.          image in India and Europe But other
                                          emerging markets are still lacking.

Clear and consistent Brand Image over Certain segment feel that price of Dairy
the years.                            Milk is high and compared to that Amul
                                      Milk chocolate is preferred.
It offers quality product with innovations
with crafted communication campaign.
Dairy Milk has huge command over its
distribution network spanning across
India.

Dairy Milk also enjoys a great Brand Recall
value when comes to chocolates with
Milk.


                       Tolani Institute of Management Studies
CONT…

             Threats                                 Opportunities

Increasing      competition      from To introduce sugar free category is
international brands is biggest threat biggest opportunity for Dairy Milk.
to Dairy Milk.

Highly price sensitive nature of the Dairy Milk can innovate more by
industry.                            bringing international flavors so that
                                     is also gets an opportunity to
                                     compete with this threat as well




                   Tolani Institute of Management Studies
PACKAGING




1905                                              1930s




                                                  1970s
 1960s
         Tolani Institute of Management Studies
AND NOW…




o ALUMINIUM FOIL

o PAPER COVER

o PLASTIC COVER



        Tolani Institute of Management Studies
BRAND EXPLORATORY
                      Customer Knowledge




  Cadbury has been trying to get out of image of "Just another
chocolate”. They also have tried to position themselves as for all
 and not only for kids. They are successful in doing so and now
  customers believe that Dairy Milk is not only a chocolate but
             means of celebrations on all occasions




                Tolani Institute of Management Studies
CADBURY DAIRY MILK
            MENTAL MAP


                Performance


People                                       Image




                 Dairy Milk




    Tolani Institute of Management Studies
CONT…




                           Performance                 Image
   People




                               Tasty                  Occasions
From age 4                    Healthy                  Casually
   to 50                     Consistent                Success
                              Quality




             Tolani Institute of Management Studies
SOURCES OF BRAND EQUITY OF CADBURY


                             Brand
                             Image



Emotional                                            Consumer’s
                                                      Taste and
Connect
                                                     Preference


                             Brand
                          Awareness


            Tolani Institute of Management Studies
CBBE MODEL
                 OF CADBURY DAIRY MILK
                           High Brand Loyalty,
                           high no. of repeat
                           purchases



High quality
                                                         Well trusted
packaging,
                                                         brand, good
reasonably
                                                         gifting option
priced


Supreme taste                                            All age groups,
and quality                                               celebrations,
                                                              special
                                                           occasions,
                                                              history




                          Very High Awareness:




                Tolani Institute of Management Studies
Research Methodology
Method of Sampling
 - Convenience sampling

 Sample size : 50

Data source :
- Primary data : Questionnaire & Interview

Research instrument : Questionnaire

Data Interpretation & Analysis

              Tolani Institute of Management Studies
DATA ANALYSIS
      1) Aware of Cadbury?




Tolani Institute of Management Studies
2) Source of awareness?




  Tolani Institute of Management Studies
3) Which Cadbury chocolate do you purchase the most?

                       Consumption

                                                     Dairy milk (56%)
                                                     5 Star (18%)
                                                     Gems (8%)
                                                     Perk (6%)
                                                     Bournville (4%)
                                                     Dairy milk silk (4%)
                                                     Temptations (2%)
                                                     Celebrations (2%)



            Tolani Institute of Management Studies
4) Other than Cadbury?




 Tolani Institute of Management Studies
5) Which pack size?




Tolani Institute of Management Studies
6) How frequently do you purchase Cadbury chocolates?




             Tolani Institute of Management Studies
7) Availability?




Tolani Institute of Management Studies
8) Which of the factors affect your purchase?




            Tolani Institute of Management Studies
9) Impulse purchase ?




Tolani Institute of Management Studies
10) Will you stop buying Cadbury, if new brand appears in Market?

                                Response




                                                           No, not at all (60%)
                                                           I may consider (24%)
                                                           Cant's say (16%)




                  Tolani Institute of Management Studies
Strategic Brand Management of Cadbury

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Strategic Brand Management of Cadbury

  • 1. STRATEGIC BRAND MANAGEMENT PRESENTATION ON Presented By: Group 1 Tolani Institute of Management Studies
  • 2. OBJECTIVES OF BRAND AUDIT To analyze the strength of Cadbury Dairy Milk in the chocolate segment. To understand different branding and marketing aspects of Dairy Milk To have an detail analyses of customer’s loyalty towards Dairy Milk Tolani Institute of Management Studies
  • 3. SCOPE & APPROACH OF BRAND AUDIT • Our group approached Cadbury Dairy Milk for Brand Audit to understand: Communication Strategies Innovative Ad Campaigns Emotional Connect with Customers Brand Positioning Tolani Institute of Management Studies
  • 4. DIFFERENT ASPECTS COVERED FROM BRAND AUDIT Redefining of chocolate segment Its journey from "meant for kids” to “meant for everyone” Its all time association with Milk Its innovative & interesting Ad campaigns Tolani Institute of Management Studies
  • 5. BACKGROUND OF CADBURY • Established in 1824 in Birmingham by John Cadbury. • Firstly Cadbury was involved in trading of tea and coffee. • It came to India in 1948. • It has been more than a half century, and till today Cadbury is the most lovable brand in India. • Cadbury India is a significant player in the impulse market enjoying 70% share in chocolates & a substantial share of sugar confectionery market. Tolani Institute of Management Studies
  • 6. CONT… • Its manufacturing in India is in: Malanpur Thane (Gwalior) Baddi (Himanchal Pradesh) Induri(Pune) Bangalore Tolani Institute of Management Studies
  • 7. BACKGROUND OF CONFECTIONERY INDUSTRY • Sugar confectionery (candies and toffees) has the largest share (50%), followed by chocolate, (16%), and bubble gum, (10%). • The chocolate segment is the fastest growing in value terms (9.8% average annual growth rate) • Cadbury India, Ltd. is by far the market leader, followed by Perfetti Van Melle India, Ltd. and Nestle India, Ltd. Tolani Institute of Management Studies
  • 8. Cont… Chocolates Lollipops Hard Candies Chewing Bubble Gums Gums Toffees Mint Toffees Tolani Institute of Management Studies
  • 9. RESEARCH SAYS… Total Confectionery Market holds share of Rs 41 Billion Urban Consumption: 73% Rural Consumption: 27% Tolani Institute of Management Studies
  • 10. MARKET SEGMENTATION Demographic Bases Age & Life Cycle ` Gender Income • Buyers come • Cadbury is • It is very under the age meant for reasonable group from 4 male as well and to 50 as female affordable Tolani Institute of Management Studies
  • 11. Behavioral Bases • Dairy Milk has changed the scenario of Occasions having chocolates from having it casually to occasionally Gifts • People now give Dairy Milk as gifts on many occasions . • There are mainly the regular users User Status found in the user status of Cadbury Dairy Milk. Tolani Institute of Management Studies
  • 12. BRAND INVENTORY Brand Elements Brand Name Cadbury Amitabh Brand Ambassador Bacchhan Kuch Meetha Jingle Ho Jaye Logo Tolani Institute of Management Studies
  • 13. POP’s & POD’s POP’s POD’s • Good quality product • Goodwill • Chocolate manufacturing • Emotional connect with Indian legacy consumers • Variants such as dark • Generic name in the Indian chocolate, fruit and nut etc. chocolate segment • Constant innovation in • Campaigns are directed at kids marketing campaigns as much as at adults • Excellent distribution system, in India specifically • 3 layer packaging Tolani Institute of Management Studies
  • 14. Pricing Strategy • Since Dairy Milk is positioned towards a very large audience from ages 4 – 50 years, the pricing strategy is extremely affordable and easily accessible to all categories. • Hence prices range from Rs.5 to a Maximum of Rs.20 in different sizes. The only exception being Silk (its newest variant) which is a premium offering and is thus priced at Rs.50. Tolani Institute of Management Studies
  • 15. Distribution Strategy • Indian market & specifically urban areas where the penetration of chocolates is increasing, brings a need for efficiency in logistics & distribution. • Cadbury Dairy Milk is easily available anywhere when we need it. • The supply chain of Cadbury Dairy Milk is very good. Tolani Institute of Management Studies
  • 16. Communication Strategy • Cadbury has maintained the strong brand by constantly re- inventing the brand and bombarding communication towards the consumer consistently to maintain top of mind recall in the confectionery segment. • Dairy Milk has emerged as the No.1 most trusted brand in Mumbai for the 2005 edition of Brand Equity's Most Trusted Brands survey. Tolani Institute of Management Studies
  • 17. Ad Campaigns Campaign: The real taste of life with girl dancing on cricket field. Message: Dairy Milk is for enjoyment anywhere & anytime. Tolani Institute of Management Studies
  • 18. Campaign: Khane walo ko khane ka bahana chahiye. Target: Widening chocolate consumption among the masses. Tolani Institute of Management Studies
  • 19. ` Campaign: Kuch Meetha Ho Jaye Message: Cadbury is not only a chocolate but also means for celebrations on occasions. Tolani Institute of Management Studies
  • 20. Campaign: Pappu Paas Ho Gaya Target: Encourage those who have passes exams and celebrate with Dairy Milk. Tolani Institute of Management Studies
  • 21. Campaign: Miss Palanpur Target: Focusing on rural people Tolani Institute of Management Studies
  • 22. Campaign: Aaj Pehli Taarikh Hai Target: To celebrate pay day/ salary day Tolani Institute of Management Studies
  • 23. PRODUCT LIFE CYCLE Tolani Institute of Management Studies
  • 24. MATURITY STAGE STRATEGY • More emphasis on advertisement & promotion. • Maximum innovation in their product Tolani Institute of Management Studies
  • 25. BRAND PORTFOLIO Tolani Institute of Management Studies
  • 26. Competitor’s Analysis Company Founded in Brand Portfolio Nestle 1860 Kitkat, Smarties Ferrero 1940 Nutella, Rocher Amul 1945 Amul Milk chocolate Mars 1911 Snickers, Milky Way Tolani Institute of Management Studies
  • 27. SWOT ANALYSIS Strength Weakness Dairy milk is owned by Cadbury which is a It has strong command over its brand Globally established brand name. image in India and Europe But other emerging markets are still lacking. Clear and consistent Brand Image over Certain segment feel that price of Dairy the years. Milk is high and compared to that Amul Milk chocolate is preferred. It offers quality product with innovations with crafted communication campaign. Dairy Milk has huge command over its distribution network spanning across India. Dairy Milk also enjoys a great Brand Recall value when comes to chocolates with Milk. Tolani Institute of Management Studies
  • 28. CONT… Threats Opportunities Increasing competition from To introduce sugar free category is international brands is biggest threat biggest opportunity for Dairy Milk. to Dairy Milk. Highly price sensitive nature of the Dairy Milk can innovate more by industry. bringing international flavors so that is also gets an opportunity to compete with this threat as well Tolani Institute of Management Studies
  • 29. PACKAGING 1905 1930s 1970s 1960s Tolani Institute of Management Studies
  • 30. AND NOW… o ALUMINIUM FOIL o PAPER COVER o PLASTIC COVER Tolani Institute of Management Studies
  • 31. BRAND EXPLORATORY Customer Knowledge Cadbury has been trying to get out of image of "Just another chocolate”. They also have tried to position themselves as for all and not only for kids. They are successful in doing so and now customers believe that Dairy Milk is not only a chocolate but means of celebrations on all occasions Tolani Institute of Management Studies
  • 32. CADBURY DAIRY MILK MENTAL MAP Performance People Image Dairy Milk Tolani Institute of Management Studies
  • 33. CONT… Performance Image People Tasty Occasions From age 4 Healthy Casually to 50 Consistent Success Quality Tolani Institute of Management Studies
  • 34. SOURCES OF BRAND EQUITY OF CADBURY Brand Image Emotional Consumer’s Taste and Connect Preference Brand Awareness Tolani Institute of Management Studies
  • 35. CBBE MODEL OF CADBURY DAIRY MILK High Brand Loyalty, high no. of repeat purchases High quality Well trusted packaging, brand, good reasonably gifting option priced Supreme taste All age groups, and quality celebrations, special occasions, history Very High Awareness: Tolani Institute of Management Studies
  • 36. Research Methodology Method of Sampling - Convenience sampling  Sample size : 50 Data source : - Primary data : Questionnaire & Interview Research instrument : Questionnaire Data Interpretation & Analysis Tolani Institute of Management Studies
  • 37. DATA ANALYSIS 1) Aware of Cadbury? Tolani Institute of Management Studies
  • 38. 2) Source of awareness? Tolani Institute of Management Studies
  • 39. 3) Which Cadbury chocolate do you purchase the most? Consumption Dairy milk (56%) 5 Star (18%) Gems (8%) Perk (6%) Bournville (4%) Dairy milk silk (4%) Temptations (2%) Celebrations (2%) Tolani Institute of Management Studies
  • 40. 4) Other than Cadbury? Tolani Institute of Management Studies
  • 41. 5) Which pack size? Tolani Institute of Management Studies
  • 42. 6) How frequently do you purchase Cadbury chocolates? Tolani Institute of Management Studies
  • 43. 7) Availability? Tolani Institute of Management Studies
  • 44. 8) Which of the factors affect your purchase? Tolani Institute of Management Studies
  • 45. 9) Impulse purchase ? Tolani Institute of Management Studies
  • 46. 10) Will you stop buying Cadbury, if new brand appears in Market? Response No, not at all (60%) I may consider (24%) Cant's say (16%) Tolani Institute of Management Studies