Loteshia Buchanan has over 5 years of experience in management, staffing, recruiting, and customer service. She currently works as a dispatcher receiving and responding to pharmacy medication orders, and previously worked as a supervisor managing up to 20 employees. Buchanan has strong technical skills in Microsoft Office, Outlook, PeopleSoft, and Adobe software.

1. Summary
Highlights
Experience
LOTESHIA E. BUCHANAN
3322 New Bern Ridge Drive #204, Raleigh, NC 27610 | C: 919.986.5000 | l.evett.buchanan@gmail.com
Management professional with over 5 years of experience in Criminal Justice and Personnel
Management.
Staffing and recruiting professional
Interviewing expertise
Employment law knowledge
Employee relations
Performance management strategies
Manager coaching and training
Payroll expertise
Benefits administrator
Jul 2014 to CurrentDispatcher
Care Services － Raleigh, NC
Receive and respond to incoming calls regarding nursing home pharmacy medication
orders.
Dispatch high volume of pharmacy medication orders promptly as they come into
portal.
Schedule pharmacy medication orders as needed.
Quote prices/delivery information for nursing homes or hospice.
Maintain and update electronic portal with information pertaining to pharmacy
medication orders.
Aug 2013 to CurrentSupervisor
Xerox － Cary, NC
Through team member coaching and mentoring, effectively manage the activities of
up to 20 employees.
Help team members succeed by taking diligent steps to establish team and personal
goals which align with company goals and objectives.
Handle day to day time keeping activities and report related issues/corrective actions
to Human Resources (HR).
Monitor team member adherence to compliance policies, report any potential
violations, and participate in performance management.
Identify and address team member additional training needs in order to perform their
required job tasks.
Hire, counsel, give disciplinary action, or make recommendations for termination in
collaboration with other leadership and Human Resources.
Provide team member performance data in preparation of annual reviews.
Aug 2012 to Aug 2013Subject Matter Expert
Xerox － Cary, NC
In addition to customer care assistant, discontinued phone duties to provide In-depth
knowledge in specific skilled areas including invoicing, claims, benefits and
enrollments to other customer care assistants for 4 hours a shift.
Jun 2012 to Aug 2013Customer Care Assistant
Xerox － Cary, NC
Ability to navigate through multiple computer applications with speed and accuracy.
Ability to work with customers to resolve inquiries.
Provide troubleshooting assistance to customers.
Ability to accept and implement coaching and feedback in order to achieve individual

2. Education
Technical Skills
Skills Experience Total Years Last Used
Microsoft Word Proficent 10 2016
Excel Proficent 10 2016
Powerpoint Proficent 10 2016
Outlook Proficent 10 2016
PeopleSoft Proficent 10 2016
All MAC software Proficent 10 2016
Adobe Software Proficent 10 2016
and team performance goals.
Maintain a high level of world class customer service/professionalism to a wide range
of customers.
Recommend products that best suit the customer.
Ability to read and interpret documents.
Jan 2012 to Jan 2013Customer Service Representative
Integral Resources － Raleigh, NC
Monitored outbound calls to prospective donors through an automated dialer system.
Request financial support and raise public awareness for client programs.
Utilized company approved scripts and techniques to encourage donors to make a gift
by communicating the details of client programs and dispelling common objections to
making donations.
Frequently provided feedback to management of donors requests, concerns and
complaints.
Maintained appropriate documentation of donors responses on company approved
forms and by keying data into company's software programs.
2011Bachelor of Science, Criminal Justice
VOORHEES COLLEGE － Denmark, SC, USA