Laura Cannon has over 16 years of experience as an application analyst with a background in requirements gathering, project implementations, customer relationship building, training, and quality assurance. She has led teams and taken sole responsibility for projects such as an ICD-10 implementation and interface testing between systems. Cannon excels at communication, problem solving, and attention to detail. She strives for customer satisfaction and building trust with coworkers. Cannon's experience includes roles at Denver Health, Jewish Hospital, University of Kentucky, and she holds ITIL certification.

1. LAURA CANNON
Westminster, CO 80021  720.339.6374  lgcannon@msn.com
Professional Highlights
Analyst Highlights:
• Team Lead • Requirements gathering • Team Support & Interaction
• Customer Service • Documentation Creation/Improvement • Project Implementations
• Customer Relationship-Building • Training Development and Delivery • Quality-Driven
• Communication Skills • Organizational & Time Management • Microsoft Word, Excel, PowerPoint
Application Analyst Highlights: 16 Years of Experience
 Sole patient access Analyst responsible for system readiness, including coordination of user acceptance testing,
creation and distribution of Diagnosis and Charge Entry screen changes tip sheets, and go-live support of ICD10
Implementation October 1, 2015.
 Interface testing, issue commuication, and transaction posting monitoring support of MeKesson outpatient coding
project with Denver Health.
 Problem/event ticket management, follow-up, and resultion in a timely manner that meets or exceeds customers
expectations and IT Department SLA's.
 Particiated in development of new Change Management application and oversight of improvement and transtion of
Knowledge Base documentation.
 Team Applications on call.
 Managed project to update and develop new Help Desk Routing Matrix forms for Help Desk Analysts; oversaw analyst
review and revision requirements and process.
 Assisted with requirements gathering and implementation of Patient & Resource Scheduling appointment system at
University of Kentucky.
 Analysed and developed all system generate Ad-hoc reports based on custumer requirements gathering, that were
utilized for daily management of resource/patient appointment schedules at the University of Kentucky.
Communication & Documentation Skills
 Exhibits passion for exceeding customer’s expectations and ensuring satisfaction in a timely manner.
 Excellent written, oral, and interpersonal communication skills, with ability to interact effectively at all levels of the
organization
 Understands and can speak in technical terms, and able to translate and communicate to customers in the language
they understand
 Values diversity and builds trust and rapport with co-workers, management, and customers at all levels of the
organization
 Exhibits excellent active and reflective listening skills
 Communicates ideas, facts and information to others in a timely, personable and individualized way
Other Relevant Skills
 Enjoys setting and reaching goals and continually works to perfect personal performance standards
 Problem analysis and solution provider with thorough and precise attention to detail
 Demonstrates professional and personal integrity and strives to see all commitments through to completion while
providing top-quality work
 Motivated self-starter with ability to work independently as well as in a collaborative team-oriented group environment
 Expresses a positive and flexible attitude, being open to assisting in other capacities as needed
Employment Experience
Modis Healthcare IT Consulting Denver, CO Siemens Invision Application Analyst 2015 to Feb 2016
Denver Health Denver, CO Applications Manager 2004 to 2015
Siemens Managed Services Delivery Manager 2012 to 2014
Jewish Hospital Louisville, KY Lead Systems Analyst 2001 to 2004
University of Kentucky Lexington, KY Systems Administrator 1995 to 2000
Professional Certificiation & Education

2. ITIL v3 Foundation in IT Service Management AXELOS Global Best Practice Dec 12, 2014
Bachelors of Science Degree in Education Eastern Kentucky University