Cammie Koo is a senior client service manager with over 10 years of experience at ADP supporting HCM clients. She supervises a team of 15 associates and manages relationships with 97 clients. Koo excels at building client relationships, optimizing resources, mentoring staff, and solving complex problems. She has a track record of increasing associate productivity by 15-20% annually.

1. CAMMI KOO
ProfessionalSummary
High-energy leader successful in building and motivating dynamic teams. Result-focused individual offering 10 years
ADP HCM experience. Transforming leader who demonstrates creativity and savvy thatis critical to client relationship
building and retention.
Core Qualifications
Client Management Client Relationship Development
Time and resource Optimization Mentor/Coach
Staff Development Communication Skills
Recruitment
Complexproblem solving
Experience
Senior Client Service Manager 08/2011 to 09/2016
Automatic Data Processing Alpharetta,Ga
Supervise 15 virtual and office based associates supporting 97 ADP Vantage HCM clients
Build a client support model that is consistentwith continued increase associate productivity of15 -20 percent
annually
Responsible for application enhancementsbased on the changesin the HCM market
Strategically resolve client escalations
Develop associatessuccession planning based on associate performance
Drive associatesto meet executive metric requirements
Maintain high associate engagement while driving productivity
Create and delivery annual performance reviews
Conductinterviews and create on boarding plans for newhire associates
Solution Center Team Leader 08/2008 to 04/2014
AUTOMATIC DATA PROCESSING Alpharetta,GA
Supervise team of 16 virtual consultants supporting a base of 81 National Accountsclients and 40.2m in payroll
revenue
Build client relationships through proactive communication and onsite clientvisits
Administer client satisfaction surveysand develop action plansbased on clientfeedback
Resolve critical issues by engaging various internal functional departments
Manage and coordinate client projects
Develop career plans and training opportunities
Assist in performance reviews
Conduct interviews and assist in screening process for newassociates
6030 Andrew Way, Cumming, GA 30041 | C: 770-820-2937| cammiwateres78@msn.com

2. Monitor PTO and request and team scheduling
Solution Center Consultant III
AUTOMATIC DATA PROCESSING
Managed client relations for a base of 8 to 10 multi-line clients
Performed basic analysis and research related to payroll and year end processing
High-level application troubleshooting
Managed large-scale client projects
Conducted multi-product One ADP client coordination calls
Resolved criticalclient issues through detailsanalysisand research
Operated in compliance with ADP standardsand client SLAs
Mentor/coached peer development
Education
BACHELOR OF ARTS
University ofTennessee
ACADEMIC DIPLOMA
Alcoa High School
Affiliations
ADP Emerging Leadership Development Program
iWin Business Resource Group
American Payroll Association
References
REFERENCES
Tracey Brown ADP VP Client Account Management 470) 505-1584
MJ Ambrovich ADP Senior Solution Center Manager 561) 573-0725
Millie LupianezADP Solution Center Team Leader 678) 699-9261
ThirleyRoss ADP Solution Center Consultant III 678)923-7880
Additional referencesprovided upon request
06/2006 to 08/2011
Alpharetta,GA
2001
Knoxville, TN
1996
Alcoa,TN
Built insightful relationships with clients, team members,relationship managersand management