1. Carol H Robertson
CASE MANAGER
Experienced Case Manager working with unemployed population.
Specializing in facilitating employee readiness training workshops.
Focused on problem solving barriers and relationship building. Abe to
effectively utilize both verbal and written communication skills with all
levels of staff and clientele. Detail and result orientated allowing for
thorough documentation relating to actions taken.
Experience:
Lakeshore Public Schools PATH Case September 2015
Adult Education Manager October 2016
Clinton Township, MI Michigan Works
Self-Employed Caregiver September 2008
Macomb Township, MI - May 2015
Beaumont Hospital Health Unit January 2008-
Troy, MI Coordinator (HUC) September 2008
AQS Office Manager January 2003-
Mt. Clemens, MI August 2007
Career Accomplishments and Skills:
 Assisted customers in obtaining gainful employment or
entering into career training
 Managed multiple caseloads at various stages of applicants
and customers with the PATH (Partnership, Accountability,
Training, and Hope) program
 Advise customers on barrier resolutions, relationship
building, and goal setting
 Instructed customers in researching and creating suitable
resumes and cover letters
 Administer skill level tests and career assessments that
will be used to make appropriate employment and
training recommendations
 Facilitate interview and goal setting workshops
 Created and executed training classes for Super Kmart POS
systems for support specialist trainer’s corporate wide
 Solid communication skills for a diverse working
environment
 Strong analytical, organizational, planning, and problem solving
experience
 Maintain local resource programs and support system files for
customer referrals
 Able to work in a fast paced and high pressured situation
 Handled largest case load for PATH program 3 sites in
Macomb/St.Clair counties
Clinton Township, MI 48038 Phone (586) 924-0481 carolhrobertson@gmail.com
Strengths:
Detail Orientated
Communications
Teamwork
Leadership
Problem Solving
Flexibility
Documentation
Education:
Davenport University,
Dearborn, MI
BBA
Minor: Administration
Major: Management
Certification:
L&L Training LLC
Career Development
Facilitator Certification
March 23, 2016
Michigan Works
Journey To A Job
July 17, 2015
Michigan Works
Circuit Workshops
June 25, 2015
Software:
OS-MIS/Operation and Support
Management Information
System
EPIC
Volunteer Work:
Program that helps people
recover from an addiction
Feeding homeless
www.linkedin.com/in/carol-h-robertson-73987758