The candidate has over 15 years of experience in IT support including desktop support, help desk management, networking, and systems administration. He has worked with both Windows and Mac operating systems as well as networking hardware, software, and protocols. The candidate holds a Bachelor's degree in Information Systems and certifications in networking administration. He also has 10 years of experience in the United States Marine Corps including roles in IT support, administration, and clearance-required positions.

1. Stephen B Humma Jr
Costa Mesa, Ca 92626
c: 484-388-9856
Email: Stephen.Humma@gmail.com
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Candidate is experienced in both on-site and remote IT support for both PC/Windows and Apple products.
TECHNICAL SKILLS
Local Area Networking:
Wired and Wireless Network Configurating, Cabling, Patch Panel, UDP/TCP, Subnetting, Firewall,
Velocloud Trouble Shooting Data Migration, Network Storage Drives, UPS systems, Switching layer 2/3,
Operating Systems:
Windows (98, XP, 2003, 7, 8, 10) Enterprise and Professional, UNIX, Linux (RedHat), Windows Server
2008, 2012 2012 R2 and 2016 Windows Azure Cloud AD, Mac, AWS, Cisco Meracki
Software:
Microsoft Office: Excel, PowerPoint, Outlook, Word, Visual Basic, Photoshop, Wireshark, VMware, CGM,
Kareo, Comodo One, AVD IP Scanner, Microsoft Teams, Windows Remote Desktop Services, LogMeIn,
GoToMyPC, TeamViewer, Anydesk, Jira, N-Central, SentienalOne, SFTP, Firezilla, Service Now,
Dameware, Allscripts, SCCM
Installation/Repairs:
RAM, Hard Drives, CD/DVD drives, Fans, Operating Systems, Cable Repair, RAID, Graphics cards, screen
A/V equipment, Antenna Installation, Restaurant Food Bar System, WoW systems
Other:
Computer Database Management, Navy-Marine Corps Intranet (NMCI), Social Networking, Computer Proficient, Data Entry,
Data Analysis, Suicide Prevention, Postal Regulations, Military Experience, Team Building, Policies, Leadership Development,
Project Management, On-Boarding, Organization, Leadership, Attention to detail, Secret Clearance. Computer migration, Site
Survey, HIPPA, C#, PHP
PROFESSIONAL EXPERIENCE
Desktop Engineer Oct 2020 – Feb 2021
R4/Alta Hospitals (Tustin, Ca) Short Term Contract
• Respond to customer service help requests and find fast technical solutions.
• Maintained high safety and due diligence In High Covid areas within the Hospital.
• Maintain all 30 Mobile Work Stations (WoW) and 100+ Computers within the Hospital.
• Document all changes were done to computer equipment within the hospital.
• Perform quality check, maintenance, or proper disposal of equipment as necessary.
• Re-purposed, fixed, but not limited to finding cheaper alternatives saving hundreds to thousands of
dollars.
• Completed tasks with a High pace-tempo to keep Hospital staff productive.
Field Tech/ Help Desk Manager Sep 2015 –Oct 2020
Home Tech Inc. (Costa Mesa, CA)
• To date, oversaw more than 1000 computer repairs to ensure issues were resolved.
• Interact with customers to ensure satisfactory customer service and identify areas of improvement.
• Perform network diagnostics.
• Oversee the rebooting and installing of the operating system's process and installation of programs.
• Manage the wiring and cabling on sites Managed the help desk team and evaluated performance.
• Recruit, train, and motivate help desk staff while establishing best practices.
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Desktop Support May 2020 – July 2020
Episource. (Gardena, CA) Short Term Contract
• Research issues and resolve within a timely manner. Escalate unresolved issues to the next level of
support.
• User creation/modification/termination. Image and prepare MRT machines for redistribution.
Packing and shipping of MRT Kits.
• Keep accurate record of ALL hardware for all corporate and field employees through asset
management system. Establish vendors for best pricing. Organize E-Waste pick-ups when necessary.
System maintenance including encryption, patching and/or replacement. Return equipment must be
properly backed up and stored. Then reimage to use for redistribution.
• Walk customer through problem-solving process. Show users on how to resolve quick issues.
Desktop Support Engineer Oct 2018 – Sep 2019
Sharp Electronics (Los Angeles, Santa Ana, Irvine)
• Managed all 100+ users in my scope and assisted with other user issues.
• Investigated and resolved network errors; also conducted equipment cross-over and relocations.
• Conducted Network Engineer level equipment diagnostics and programming with flaw-free results.
• Managed all records and ordered all the IT supply for tasked location.
• Setup and tested A/V equipment for all conference rooms, including network and videoconferencing
setup, TV set up and screen mirroring. Also restored and managed A/V camera system.
• Provided Remote Desktop software support to over 20 remote users.
• Maintained Active Directory on the physical server and the cloud-based Azure AD.
Tech Support Engineer (Temp) Aug 2018 – Oct 2018
Advanced Skin Care (Fullerton, Newport Beach, LA/Brentwood, CA)
• As the only Help Desk, provided Remote Desktop Support to 50 employees in multiple locations.
• Assisted the IT Manager with all needed tasks from program tests to network configurations.
• Completed a full overhaul of Network closet while keeping costs to a minimum.
• Completed network cross-overs to connect all locations on 1 network.
• Investigated more than 100 computer software/hardware repairs with 100 completion.
• Investigated network errors and performed needed reboots and installs for 30 computers.
• Cabled over 1000 feet of CAT6 for the IP Network Camera System installation at all locations.
• Created and installed servers for remote locations.
Help Desk Tech / Field Tech Aug 2017 – Aug 2018
WTI Communications (Santa Ana, CA)
• Rebooted and installed Operating Systems and Programs for over 10,000 PC’s.
• Completed over 100 basic computer hardware and software repairs.
• Received positive reviews from all customers.
• Diagnosed and remedied clients’ network issues.
• Successfully cabled over 16,000 feet of CAT6 cable including over 150 cable drops with minimal supervision.
• Managed the Help Desk with a completion of over 1000 tickets.
• Used multiple Remote Desktop programs to assist over 100 clients with over 1000 total personnel.
• Diagnosed faulty cables for 10 locations and resolved all issues.
• Acted as the intermediary and resolved all internet service issues for company’s client.
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3. Page 3 of 3: Stephen B. Humma Jr 484-388-9856 Stephen.Humma@gmail.com
EDUCATION
Southern California Institute of Technology (Anaheim, CA)
Bachelor of Science Information Systems 2020
Information Technology Diploma Program 2017
ITT Technical Institute (Orange, CA)
Network Systems Administration 2017
MILITARY BACKGROUND
United States Marine Corps Jul 2005 - Jan 2015
Administrative Manager
• Directly supervised 8 personnel and managed a total of over 150 personnel unit wide.
• Managed onboarding, terminating and relocating over 1000 personnel
• Performed all Mailroom operations with the best mail room in unit with 99% accuracy
• Performed data entry for over 1000 personnel of 100,000 entries with 100% accuracy
• Managed and organized inventory for supplies, personnel, gear/packing via Excel program
• Was HIPPA Certified and compliant for over 1000 records and personnel.
• Secret Clearance
United States Marine Corps Oct 2009 - Oct 2010
• Helped with wiring and cable running in the field for Iraq and Afghanistan assignments.
• Helped with installing Operating Systems for Communications Manager.
• Helped Communications Manager with network printers installation and all computer issues.
• Completed System Diagnostics with Communications Manager and fixed any arising issues.
• Held position as Help Desk Tech while in and out of the country on separate assignments.
• Secret Clearance.