The document is a resume for Jeremy Rabon. It summarizes his career experience working in technical roles for Time Warner Cable over the past 14 years, currently as an Application Support Manager. It also outlines his education, including a Master's degree in Information Technology, Information Security and Assurance from Kaplan University. Rabon has extensive experience in engineering, networking, and technical support roles at Time Warner Cable. He also teaches networking and information systems courses as an adjunct instructor at Liberty University.

1. 2907 Ireton Place, Kannapolis, NC 28083•704-785-6088•Jrabontw@carolina.rr.com
Jeremy Rabon
Objective
To apply my technical knowledge and experience along with my education to pursue additional
engineering type positions at Time Warner Cable.
Experience
October 2013 – Present Time Warner Cable Charlotte, NC
Application Support Manager (ACOE)
 Responsible for service operations and trouble management of Time Warner Cable Applications.
 Provide timely resolution of service and system outages and/or impairment across entire TWC
footprint.
 Provide escalation to other TWC subject matter experts (SME) and vendor support groups as
required ensuring timely resolution of issues.
 Utilize key relationships with other engineering departments, operational groups and TWC
Executive tiers as required to fulfill objectives and responsibilities.
 Work closely with NOC, Engineering Operations and Content Operations teams to develop
efficient best practices for service trouble management.
 Frequently lead staff, other TWC groups and vendors to resolve issues as an escalation point for
chronic and high severity events.
 Maintain consistent, clear and accurate updates on trouble status, customer/business impact,
restoration activities and expected resolution projections.
 Act as a resource for technical and workflow issues.
 Mentor, recruit and guide local and remote staff, ensuring access to ongoing training programs,
policies, operational procedures and guiding them in building their technical and communications
skills.
 Accountable for assisting with the preparation and management of expense budget for staff of
highly skilled engineers including training, tools and travel.
August 2012 – Present Liberty University (LUO) Lynchburg, VA
Adjunct Instructor for Business Information systems
 Instructor for CCNA Networking Classes (Cisco) and Information Systems (Microsoft)
 Build and manage classroom settings (Syllabus and Class Expectations).
 Create quizzes and exams for students.
 Mentorship for students
January 2010 –
October 2013
Time Warner Cable Charlotte, NC
HFC Core Supervisor
 Manage Core Engineers, completing time sheets, schedules and evaluations.
 Plan and set up projects for engineering department.
 Provide support to other departments regarding escalation trouble tickets.

2.  Configure Cisco SDV/VOD equipment for video platform.
 Configure LX SDV/VOD equipment for video platform.
 Train Core Engineers in latest technology and upgrades.
 Design New Nodes and Node Splits.
 Monitor utilization issues on CMTS and SDV/VOD platforms.
 Design and prepare new servicing groups for CMTS and SDV/VOD as needed.
 Order all hub equipment for hub related projects.
 Arrange new hub designs and maintain combining networks.
 Work with all types of equipment that are used within the hub network including CMTS, DSV,
and Edge devices.
 Prepare spreadsheets and information for upper management on progress and completion of hub
projects.
 Design and build new equipment onto the ISP Database Management system.
 Maintain HFC Core Engineering Department’s time management with Base Camp.
June 2008-
January 2010
Time Warner Cable Charlotte, NC
HFC Core Engineer
 Work with Fiber to nodes.
 Install and maintain GQAMs, Cisco RF gateways.
 Install and maintain forward lasers and return receivers for cable plant.
 Configure and maintain channel quality working with RGB equipment.
February 2001 –
May 2008
Time Warner Cable Kannapolis, NC
Broadband Technician
 Setup wireless internet with security.
 Setup computer setting, including LAN settings.
 Service cable, HSD, and digital phone from the tap to the house.
 Training in Road Runner Business Class in networking with static IP addresses and setting up the
router.
 Troubleshoot problems, use equipment to detect for leakage. Check quality of signal from house
to node.
 Install coax cable and telephone lines.
Education
January 2010-April 2012
Master of Science in Information Technology, Information Security and
Assurance
 4.0 GPA
 Kaplan University

3. October 2005-August 2009
Bachelor’s of Science in Information Technology Network Administration
 President’s List and or Dean’s List every Term, 3.83 GPA
 Kaplan University