SlideShare a Scribd company logo
Stay In Tune WithStay In Tune With
Our Aging FutureOur Aging Future
Lynda Cochran, PhD, CPRPLynda Cochran, PhD, CPRP
The College at Brockport, State University of New YorkThe College at Brockport, State University of New York
“Growing old is
mandatory, growing
up is optional.”
~Chili Davis
About Me…
ObjectivesObjectives
1.1. Describe theDescribe the impact of agingimpact of aging on societyon society
and recreation.and recreation.
2.2. Identify five trendsIdentify five trends that drive the future ofthat drive the future of
recreation and aging.recreation and aging.
3.3. Develop a strategyDevelop a strategy for your agency to stayfor your agency to stay
in tune.in tune.
Society is AgingSociety is Aging
Life Expectancy
• When the U.S. was founded, life expectancy
at birth was about 35 years
• It reached 47 years in 1900
• Jumped to 68 years in 1950
• Steadily rose to 76 years in 1991
• Today we are at 79 years of age
• In 2013, average life expectancy was
higher for women (81 years) than for men
(76 years)
• By 2080, life expectancy will be 100 years
for women and 94 years for men
National Institute on Aging
HOW did this happen?
Aging America
• By the year 2030, the older adult population
will more than double .
– Today 12 percent of the total population is
aged 65 or older, but by 2080, it will be
23 percent.
• The oldest old (85+) is the fastest growing sector
of our population
– In 2010 we had 5.5 million and in 2050 we
can expect to have 19 million
• 76 million people were born between 1946 and
1964
• The first baby boomer turned 65 on
January 1, 2011
• An American turns 50 every 7 seconds—
that's more than 12,500 people every day.
• Today, the 65 and older age group represents
21% of the U.S. population
• Fanatically self-absorbed
• Honest & straightforward
• Attracted by celebrity endorsements &
images
• Very busy- want faster convenience!
• Want to be seen buying class & quality
• They value people with values
• Moralistic- thoughts must be “right”
• Nostalgia is the best advertising tactic
• Want to be forever young- no limits!
• Single largest consumer group in America
HealthHealth
• Many are active well into their 80s beyond
• Many are living in less than perfect health
• Challenge
– Battle of Medicare
– Isolation and Depression
• Opportunity:
– Rehabilitation Services or Workshops
– Social Engagement
SocializationSocialization
Community
• 80% prefer to exercise in the right
company
– Motivation
– Accountability
– Instructor personality
• Bold pursuit of enjoyment in life
• Remember the introverts
Customer ServiceCustomer Service
High Expectations
• Personalized touch
• Beyond one size
• Must be able to adapt to participant needs
• The past is not an option
• Communicate !
Spending of 50+
• Baby Boomers outspend other generations by an
estimated $400 billion each year on consumer
goods & services.
• Americans over 55 spend 50% of all vacation
dollars in America.
• 21% of boomers are more likely than all American
adults to have spent $10,000 or more on home
improvement in the past year.
Online Habits of 50+
• 96% of baby boomers participate in word-of-mouth
or viral marketing.
• Adults 50+ spend an average of $7 billion online
annually.
• 82% of adults aged 50+ research health and
wellness information online.
• The top four online websites for people over 60 are
Google, Facebook, Yahoo and YouTube.
Leisure Values
Why do you participate
in leisure activities?
“…personal assessments of the worth or
utility of leisure.”
(Jeffres & Dubos, 1993, p. 205)
I participate in leisure activities…
To compete against others
Because I am good at it
To show others I can do it
To improve my skills or knowledge
To learn new skills and abilities
For a challenge
For excitement
To keep me busy
To help my community
To be creative
For physical health or exercise
To be with my family
To do things with my friends
To meet new people
For relaxation of mind, body, spirit
Simply for pleasure
To do something different from work
To enjoy nature
To be alone
To be away from my family
For cultural interaction
To expand my intellect
For risk and adventure
Variable Description
Competitive To compete against others, improve skills or
knowledge, for a challenge, excitement, risk,
adventure, or to show others I can do it.
Educational To be creative, expand intellect, and to learn new
skills.
Physiological For health or exercise and relaxation of mind, body,
spirit.
Social To help community, be with family or friends, meet
new people, and for cultural interaction.
Relaxation Something different from work, to be alone, and to
be away from family.
Aesthetic Simply for pleasure or to enjoy nature
Why Does This
Matter ?
Top 5
Activity Area Boomers
1. Outdoor 86.7 %
2. Health/Wellness 79.6 %
3. Sports 71.2 %
4. Hobbies &
Travel/Tourism
68.1 %
5. The Arts 64.6 %
Activity Area Seniors
1. Travel/Tourism 74.2 %
2. Health/Wellness 71.6 %
3. Hobbies 69.2 %
4. Social
Recreation
68.1 %
5. Outdoor 67.2 %
MarketingMarketing
Steps To The Buy
1. Identify the Problem and/or Need
2. Desire to Fix It
3. Gather Options
4. Find the Best Solution
5. Cost- does it make sense?
6. Make the Purchase
More Than the 4 P’s
• People
• Plan
• Perspective
• Philosophy
Educate YourEducate Your
Staff and AgencyStaff and Agency
Create and Maintain aCreate and Maintain a
Focused ImageFocused Image
Make a PlanMake a Plan
Ideas …
Getting Groovy- arts and cultural
Pursuing Pathways- education
Life is an Adventure- outdoor
Move to the Beat- healthy living
Hit the Road- travel
A Few Tips…
1. Change the name of your facility or
programs.
– Grand Prairie, TX “The Summit”
– “Energy Booster”
1. Know what they value
– Mind, Body, Spirit, and $$ too!
1. Understand their expectations.
– Collaboration and education infusion
1. Get boomers involved in the process
What Are Your Challenges?
• Sheer numbers of Aging
• Facility and Program
Names
• Participant Motivation
• Partnerships &
Sponsorships
• Marketing Madness
• Financial or Resource
Allocations
• Raising Advisory Boards
• On The Road Again…
• Politics or Regulations
Prohibit
• Choice of Topic
“You can’t help
getting older,
but you don’t
have to get old.”
~George Burns
Lynda J. Cochran, PhD, CPRP
Recreation and Leisure Studies
The College at Brockport, SUNY
lcochran@brockport.edu
(585) 395-5490
Thank You!

More Related Content

What's hot

Young Generation
Young Generation Young Generation
Young Generation
Darshana Herath
 
Youth empowerment: The Power of Mindset
Youth empowerment: The Power of Mindset Youth empowerment: The Power of Mindset
Youth empowerment: The Power of Mindset
Markus Ravier
 
The Young Leader
The Young LeaderThe Young Leader
The Young Leader
Ernesto Neri
 
Majority world youth
Majority world youthMajority world youth
Majority world youth
Sean Marston
 
Values ed in global perspectives
Values ed in global perspectivesValues ed in global perspectives
Values ed in global perspectives
San Beda College Alabang
 
Challenges of millennilas
Challenges of millennilasChallenges of millennilas
Challenges of millennilas
VINCEJOSHUARECIDORO1
 
Youth Ministry - 3rd Year Curate's Training Day
Youth Ministry - 3rd Year Curate's Training DayYouth Ministry - 3rd Year Curate's Training Day
Youth Ministry - 3rd Year Curate's Training Day
Mark Tiddy
 
Attitude of indian youth towards nation
Attitude of indian youth towards nationAttitude of indian youth towards nation
Attitude of indian youth towards nation
megha08
 
Generation gap
Generation gapGeneration gap
Generation gap
sabbir0202
 
The Role of Congregational Leaders in Children, Youth and Family Ministry
The Role of Congregational Leaders in Children, Youth and Family Ministry The Role of Congregational Leaders in Children, Youth and Family Ministry
The Role of Congregational Leaders in Children, Youth and Family Ministry
semnsynod
 
Frog 15 - Head, Heart, Health and Heroics (Alistair Smith)
Frog 15 - Head, Heart, Health and Heroics (Alistair Smith)Frog 15 - Head, Heart, Health and Heroics (Alistair Smith)
Frog 15 - Head, Heart, Health and Heroics (Alistair Smith)
FrogEducation
 
The Future of Millennial Giving: Wheels of Engagement
The Future of Millennial Giving: Wheels of EngagementThe Future of Millennial Giving: Wheels of Engagement
The Future of Millennial Giving: Wheels of Engagement
Graeme Byrd
 
The Boomers Aging In America
The Boomers   Aging In AmericaThe Boomers   Aging In America
The Boomers Aging In America
Dean Stenehjem
 
Helping Young People Find Their Spark
Helping Young People Find Their SparkHelping Young People Find Their Spark
Helping Young People Find Their Spark
Mentoring Partnership of Minnesota
 
Youth of India”confident or confused?"
Youth of India”confident or confused?"Youth of India”confident or confused?"
Youth of India”confident or confused?"
Vidya Kalaivani Rajkumar
 
Youth Ministry Lesson - Youth Self-Image: Primary Influences
Youth Ministry Lesson - Youth Self-Image: Primary InfluencesYouth Ministry Lesson - Youth Self-Image: Primary Influences
Youth Ministry Lesson - Youth Self-Image: Primary Influences
Ken Sapp
 
Caring School - Caring Community
Caring School - Caring CommunityCaring School - Caring Community
Caring School - Caring Community
Generations Working Together
 

What's hot (20)

Young Generation
Young Generation Young Generation
Young Generation
 
Youth empowerment: The Power of Mindset
Youth empowerment: The Power of Mindset Youth empowerment: The Power of Mindset
Youth empowerment: The Power of Mindset
 
The Young Leader
The Young LeaderThe Young Leader
The Young Leader
 
Majority world youth
Majority world youthMajority world youth
Majority world youth
 
Values ed in global perspectives
Values ed in global perspectivesValues ed in global perspectives
Values ed in global perspectives
 
Challenges of millennilas
Challenges of millennilasChallenges of millennilas
Challenges of millennilas
 
Youth of India
Youth of IndiaYouth of India
Youth of India
 
Youth Ministry - 3rd Year Curate's Training Day
Youth Ministry - 3rd Year Curate's Training DayYouth Ministry - 3rd Year Curate's Training Day
Youth Ministry - 3rd Year Curate's Training Day
 
Attitude of indian youth towards nation
Attitude of indian youth towards nationAttitude of indian youth towards nation
Attitude of indian youth towards nation
 
Generation gap
Generation gapGeneration gap
Generation gap
 
The Role of Congregational Leaders in Children, Youth and Family Ministry
The Role of Congregational Leaders in Children, Youth and Family Ministry The Role of Congregational Leaders in Children, Youth and Family Ministry
The Role of Congregational Leaders in Children, Youth and Family Ministry
 
Frog 15 - Head, Heart, Health and Heroics (Alistair Smith)
Frog 15 - Head, Heart, Health and Heroics (Alistair Smith)Frog 15 - Head, Heart, Health and Heroics (Alistair Smith)
Frog 15 - Head, Heart, Health and Heroics (Alistair Smith)
 
Challenges for our health
Challenges for our healthChallenges for our health
Challenges for our health
 
The Future of Millennial Giving: Wheels of Engagement
The Future of Millennial Giving: Wheels of EngagementThe Future of Millennial Giving: Wheels of Engagement
The Future of Millennial Giving: Wheels of Engagement
 
Youth problems (1)
Youth problems (1)Youth problems (1)
Youth problems (1)
 
The Boomers Aging In America
The Boomers   Aging In AmericaThe Boomers   Aging In America
The Boomers Aging In America
 
Helping Young People Find Their Spark
Helping Young People Find Their SparkHelping Young People Find Their Spark
Helping Young People Find Their Spark
 
Youth of India”confident or confused?"
Youth of India”confident or confused?"Youth of India”confident or confused?"
Youth of India”confident or confused?"
 
Youth Ministry Lesson - Youth Self-Image: Primary Influences
Youth Ministry Lesson - Youth Self-Image: Primary InfluencesYouth Ministry Lesson - Youth Self-Image: Primary Influences
Youth Ministry Lesson - Youth Self-Image: Primary Influences
 
Caring School - Caring Community
Caring School - Caring CommunityCaring School - Caring Community
Caring School - Caring Community
 

Viewers also liked

Nuts & Bold Ideas: Harnessing Actions from the Mind
Nuts & Bold Ideas: Harnessing Actions from the MindNuts & Bold Ideas: Harnessing Actions from the Mind
Nuts & Bold Ideas: Harnessing Actions from the Mind
Erin Jo Richey
 
Sir richard branson (2)
Sir richard branson (2)Sir richard branson (2)
Sir richard branson (2)Alana1992
 
Richard Branson/Virgin
Richard Branson/VirginRichard Branson/Virgin
Richard Branson/Virgin
Mukesh Bhavsar
 
BCG matrix
BCG matrixBCG matrix
BCG matrix
Sheetal Wagh
 
Richard branson PPt
Richard branson PPtRichard branson PPt
Richard branson PPt
Shankar Lavadiya
 
Sir richard branson leadership
Sir richard branson leadershipSir richard branson leadership
Sir richard branson leadershipSandeep Mane
 
Richard Branson
Richard BransonRichard Branson
Richard Bransonwooswoo
 
Sir Richard Branson
Sir Richard BransonSir Richard Branson
Sir Richard Branson
Shray Jali
 
Sir Richard Branson's Leadership Style
Sir Richard Branson's  Leadership Style  Sir Richard Branson's  Leadership Style
Sir Richard Branson's Leadership Style
Nagarajan Supramaniam
 
Virgin - Richard Branson
Virgin - Richard BransonVirgin - Richard Branson
Virgin - Richard BransonLara Borges
 
Richard Branson leadership & personality traits
Richard Branson leadership & personality traitsRichard Branson leadership & personality traits
Richard Branson leadership & personality traitsAkhil Pillai
 
Richard Branson as a Leader
Richard Branson as a LeaderRichard Branson as a Leader
Richard Branson as a Leader
A Y
 
Richard branson slideshare
Richard branson slideshareRichard branson slideshare
Richard branson slideshare
Crossprof.com
 
Virgin case study for MBA
Virgin case study for MBAVirgin case study for MBA
Virgin case study for MBA
Christopher Peat
 
Virgin Group
Virgin GroupVirgin Group
Virgin Group
kcb123456
 
Virgin Group Strategic Development
Virgin Group Strategic Development Virgin Group Strategic Development
Virgin Group Strategic Development
University of Jordan
 
BCG matrix with example
BCG matrix with exampleBCG matrix with example
BCG matrix with example
Mayur Narole
 

Viewers also liked (20)

Nuts & Bold Ideas: Harnessing Actions from the Mind
Nuts & Bold Ideas: Harnessing Actions from the MindNuts & Bold Ideas: Harnessing Actions from the Mind
Nuts & Bold Ideas: Harnessing Actions from the Mind
 
Sir richard branson (2)
Sir richard branson (2)Sir richard branson (2)
Sir richard branson (2)
 
Richard Branson/Virgin
Richard Branson/VirginRichard Branson/Virgin
Richard Branson/Virgin
 
BCG matrix
BCG matrixBCG matrix
BCG matrix
 
Richard branson PPt
Richard branson PPtRichard branson PPt
Richard branson PPt
 
Sir richard branson leadership
Sir richard branson leadershipSir richard branson leadership
Sir richard branson leadership
 
Richard Branson
Richard BransonRichard Branson
Richard Branson
 
Richard Branson
Richard BransonRichard Branson
Richard Branson
 
Boston matrix analysis
Boston matrix analysisBoston matrix analysis
Boston matrix analysis
 
Sir Richard Branson
Sir Richard BransonSir Richard Branson
Sir Richard Branson
 
Sir Richard Branson's Leadership Style
Sir Richard Branson's  Leadership Style  Sir Richard Branson's  Leadership Style
Sir Richard Branson's Leadership Style
 
Virgin Group
Virgin GroupVirgin Group
Virgin Group
 
Virgin - Richard Branson
Virgin - Richard BransonVirgin - Richard Branson
Virgin - Richard Branson
 
Richard Branson leadership & personality traits
Richard Branson leadership & personality traitsRichard Branson leadership & personality traits
Richard Branson leadership & personality traits
 
Richard Branson as a Leader
Richard Branson as a LeaderRichard Branson as a Leader
Richard Branson as a Leader
 
Richard branson slideshare
Richard branson slideshareRichard branson slideshare
Richard branson slideshare
 
Virgin case study for MBA
Virgin case study for MBAVirgin case study for MBA
Virgin case study for MBA
 
Virgin Group
Virgin GroupVirgin Group
Virgin Group
 
Virgin Group Strategic Development
Virgin Group Strategic Development Virgin Group Strategic Development
Virgin Group Strategic Development
 
BCG matrix with example
BCG matrix with exampleBCG matrix with example
BCG matrix with example
 

Similar to Stay in Tune with Our Aging Future

ROLE OF YOUTH IN COMMUNITY DEVELOPMENT & SUSTAINABLE DEVELOPMENT
ROLE  OF  YOUTHIN COMMUNITY  DEVELOPMENT& SUSTAINABLE  DEVELOPMENTROLE  OF  YOUTHIN COMMUNITY  DEVELOPMENT& SUSTAINABLE  DEVELOPMENT
ROLE OF YOUTH IN COMMUNITY DEVELOPMENT & SUSTAINABLE DEVELOPMENT
arunillam2000
 
Engaging Baby Boomers & Seniors through Social Media
Engaging Baby Boomers & Seniors through Social MediaEngaging Baby Boomers & Seniors through Social Media
Engaging Baby Boomers & Seniors through Social Media
Care2Team
 
Positive aging 4 ways to stay optimistic
Positive aging 4 ways to stay optimisticPositive aging 4 ways to stay optimistic
Positive aging 4 ways to stay optimistic
Angela Smith
 
Encorepreneurs! - Our Boomer Entrepreneurs
Encorepreneurs!   -    Our Boomer Entrepreneurs Encorepreneurs!   -    Our Boomer Entrepreneurs
Encorepreneurs! - Our Boomer Entrepreneurs
stanmaupin
 
Fall 2014 3700 Ad Strategy 1
Fall 2014 3700 Ad Strategy 1 Fall 2014 3700 Ad Strategy 1
Fall 2014 3700 Ad Strategy 1
DanFarkasOUClasses
 
Preparing for a happy and successful retirement
Preparing for a happy and successful retirementPreparing for a happy and successful retirement
Preparing for a happy and successful retirement
eph-hr
 
Take back your world navigate your life being proactive2
Take back your world navigate your life being proactive2Take back your world navigate your life being proactive2
Take back your world navigate your life being proactive2YCEC_YorkU
 
Be Virtual but Be Visible
Be Virtual but Be VisibleBe Virtual but Be Visible
Be Virtual but Be Visible
Vicken Elizaldez
 
Incredible careers opportunism and the accidental humanitarian
Incredible careers opportunism and the accidental humanitarianIncredible careers opportunism and the accidental humanitarian
Incredible careers opportunism and the accidental humanitarian
Dr. Chris Stout
 
Incredible careers opportunism and the accidental humanitarian
Incredible careers opportunism and the accidental humanitarianIncredible careers opportunism and the accidental humanitarian
Incredible careers opportunism and the accidental humanitarian
Center For Global Initiatives
 
HR Webinar: Zap the Generational Gap!
HR Webinar: Zap the Generational Gap!HR Webinar: Zap the Generational Gap!
HR Webinar: Zap the Generational Gap!
Ascentis
 
Young persons mental health-Leeds 2019
Young persons mental health-Leeds 2019Young persons mental health-Leeds 2019
Young persons mental health-Leeds 2019
Scott Buckler
 
Psychological and social factors affecting aging woman
Psychological and social factors affecting aging womanPsychological and social factors affecting aging woman
Psychological and social factors affecting aging woman
Ravi Soni
 
Challenges of implementing health & wellbeing into modern life v8 16 10 16
Challenges of implementing health & wellbeing into modern life v8 16 10 16Challenges of implementing health & wellbeing into modern life v8 16 10 16
Challenges of implementing health & wellbeing into modern life v8 16 10 16
Go Green
 
ipourlife's Marketing Campaign
ipourlife's Marketing Campaignipourlife's Marketing Campaign
ipourlife's Marketing Campaign
Christa Gammon
 
Adolescence Stage.pptx
Adolescence Stage.pptxAdolescence Stage.pptx
Adolescence Stage.pptx
jeoffreycasipong
 
Physical Self
Physical Self Physical Self
Physical Self
Rubi Orbeta
 
Positive ageing ageism
Positive ageing ageismPositive ageing ageism
Positive ageing ageismjgoodburn
 

Similar to Stay in Tune with Our Aging Future (20)

Church commonretirement1
Church commonretirement1Church commonretirement1
Church commonretirement1
 
Ulyssean Living
Ulyssean LivingUlyssean Living
Ulyssean Living
 
ROLE OF YOUTH IN COMMUNITY DEVELOPMENT & SUSTAINABLE DEVELOPMENT
ROLE  OF  YOUTHIN COMMUNITY  DEVELOPMENT& SUSTAINABLE  DEVELOPMENTROLE  OF  YOUTHIN COMMUNITY  DEVELOPMENT& SUSTAINABLE  DEVELOPMENT
ROLE OF YOUTH IN COMMUNITY DEVELOPMENT & SUSTAINABLE DEVELOPMENT
 
Engaging Baby Boomers & Seniors through Social Media
Engaging Baby Boomers & Seniors through Social MediaEngaging Baby Boomers & Seniors through Social Media
Engaging Baby Boomers & Seniors through Social Media
 
Positive aging 4 ways to stay optimistic
Positive aging 4 ways to stay optimisticPositive aging 4 ways to stay optimistic
Positive aging 4 ways to stay optimistic
 
Encorepreneurs! - Our Boomer Entrepreneurs
Encorepreneurs!   -    Our Boomer Entrepreneurs Encorepreneurs!   -    Our Boomer Entrepreneurs
Encorepreneurs! - Our Boomer Entrepreneurs
 
Fall 2014 3700 Ad Strategy 1
Fall 2014 3700 Ad Strategy 1 Fall 2014 3700 Ad Strategy 1
Fall 2014 3700 Ad Strategy 1
 
Preparing for a happy and successful retirement
Preparing for a happy and successful retirementPreparing for a happy and successful retirement
Preparing for a happy and successful retirement
 
Take back your world navigate your life being proactive2
Take back your world navigate your life being proactive2Take back your world navigate your life being proactive2
Take back your world navigate your life being proactive2
 
Be Virtual but Be Visible
Be Virtual but Be VisibleBe Virtual but Be Visible
Be Virtual but Be Visible
 
Incredible careers opportunism and the accidental humanitarian
Incredible careers opportunism and the accidental humanitarianIncredible careers opportunism and the accidental humanitarian
Incredible careers opportunism and the accidental humanitarian
 
Incredible careers opportunism and the accidental humanitarian
Incredible careers opportunism and the accidental humanitarianIncredible careers opportunism and the accidental humanitarian
Incredible careers opportunism and the accidental humanitarian
 
HR Webinar: Zap the Generational Gap!
HR Webinar: Zap the Generational Gap!HR Webinar: Zap the Generational Gap!
HR Webinar: Zap the Generational Gap!
 
Young persons mental health-Leeds 2019
Young persons mental health-Leeds 2019Young persons mental health-Leeds 2019
Young persons mental health-Leeds 2019
 
Psychological and social factors affecting aging woman
Psychological and social factors affecting aging womanPsychological and social factors affecting aging woman
Psychological and social factors affecting aging woman
 
Challenges of implementing health & wellbeing into modern life v8 16 10 16
Challenges of implementing health & wellbeing into modern life v8 16 10 16Challenges of implementing health & wellbeing into modern life v8 16 10 16
Challenges of implementing health & wellbeing into modern life v8 16 10 16
 
ipourlife's Marketing Campaign
ipourlife's Marketing Campaignipourlife's Marketing Campaign
ipourlife's Marketing Campaign
 
Adolescence Stage.pptx
Adolescence Stage.pptxAdolescence Stage.pptx
Adolescence Stage.pptx
 
Physical Self
Physical Self Physical Self
Physical Self
 
Positive ageing ageism
Positive ageing ageismPositive ageing ageism
Positive ageing ageism
 

More from ADvisors Marketing Group

Taking your Social Media to the Next Level
Taking your Social Media to the Next LevelTaking your Social Media to the Next Level
Taking your Social Media to the Next Level
ADvisors Marketing Group
 
Tools to Regulate Your Emotions 2018
Tools to Regulate Your Emotions 2018Tools to Regulate Your Emotions 2018
Tools to Regulate Your Emotions 2018
ADvisors Marketing Group
 
Essential Tools to Ensure Relevance for Parks and Recreation
Essential Tools to Ensure Relevance for Parks and RecreationEssential Tools to Ensure Relevance for Parks and Recreation
Essential Tools to Ensure Relevance for Parks and Recreation
ADvisors Marketing Group
 
Awesome Apps and Cool Tech Tools
Awesome Apps and Cool Tech ToolsAwesome Apps and Cool Tech Tools
Awesome Apps and Cool Tech Tools
ADvisors Marketing Group
 
Building Your Brand Through Customer Service
Building Your Brand Through Customer ServiceBuilding Your Brand Through Customer Service
Building Your Brand Through Customer Service
ADvisors Marketing Group
 
Facebook Success - One Agency's Strategy
Facebook Success - One Agency's StrategyFacebook Success - One Agency's Strategy
Facebook Success - One Agency's Strategy
ADvisors Marketing Group
 
Staff Communication - Controls, Filters and Perceptions
Staff Communication - Controls, Filters and PerceptionsStaff Communication - Controls, Filters and Perceptions
Staff Communication - Controls, Filters and Perceptions
ADvisors Marketing Group
 
Engaging Youth
Engaging Youth Engaging Youth
Engaging Youth
ADvisors Marketing Group
 
Marketing Plan Webinar 2015
Marketing Plan Webinar 2015Marketing Plan Webinar 2015
Marketing Plan Webinar 2015
ADvisors Marketing Group
 
Win, Win Event Facilitation - CRPS
Win, Win Event Facilitation - CRPSWin, Win Event Facilitation - CRPS
Win, Win Event Facilitation - CRPS
ADvisors Marketing Group
 
You Can't, They Can - Win, Win Event Partnerships
You Can't, They Can - Win, Win Event PartnershipsYou Can't, They Can - Win, Win Event Partnerships
You Can't, They Can - Win, Win Event Partnerships
ADvisors Marketing Group
 
Leading Together - Us and Them WED Webinar
Leading Together - Us and Them WED WebinarLeading Together - Us and Them WED Webinar
Leading Together - Us and Them WED Webinar
ADvisors Marketing Group
 
Leading Together Us & Them for Parks and Recreation
Leading Together Us & Them for Parks and RecreationLeading Together Us & Them for Parks and Recreation
Leading Together Us & Them for Parks and Recreation
ADvisors Marketing Group
 
Improving Morale
Improving Morale Improving Morale
Improving Morale
ADvisors Marketing Group
 
Aligning Services With Identified Needs
Aligning Services With Identified NeedsAligning Services With Identified Needs
Aligning Services With Identified Needs
ADvisors Marketing Group
 
Political Savvy for California's Parks and Recreation Professionals
Political Savvy for California's Parks and Recreation ProfessionalsPolitical Savvy for California's Parks and Recreation Professionals
Political Savvy for California's Parks and Recreation Professionals
ADvisors Marketing Group
 
Political Savvy for Illinois Parks and Recreation
Political Savvy for Illinois Parks and RecreationPolitical Savvy for Illinois Parks and Recreation
Political Savvy for Illinois Parks and Recreation
ADvisors Marketing Group
 
Programming with Purpose
Programming with PurposeProgramming with Purpose
Programming with Purpose
ADvisors Marketing Group
 
Managing Millennials Webinar Slides
Managing Millennials Webinar SlidesManaging Millennials Webinar Slides
Managing Millennials Webinar Slides
ADvisors Marketing Group
 
Social Media Secrets
Social Media SecretsSocial Media Secrets
Social Media Secrets
ADvisors Marketing Group
 

More from ADvisors Marketing Group (20)

Taking your Social Media to the Next Level
Taking your Social Media to the Next LevelTaking your Social Media to the Next Level
Taking your Social Media to the Next Level
 
Tools to Regulate Your Emotions 2018
Tools to Regulate Your Emotions 2018Tools to Regulate Your Emotions 2018
Tools to Regulate Your Emotions 2018
 
Essential Tools to Ensure Relevance for Parks and Recreation
Essential Tools to Ensure Relevance for Parks and RecreationEssential Tools to Ensure Relevance for Parks and Recreation
Essential Tools to Ensure Relevance for Parks and Recreation
 
Awesome Apps and Cool Tech Tools
Awesome Apps and Cool Tech ToolsAwesome Apps and Cool Tech Tools
Awesome Apps and Cool Tech Tools
 
Building Your Brand Through Customer Service
Building Your Brand Through Customer ServiceBuilding Your Brand Through Customer Service
Building Your Brand Through Customer Service
 
Facebook Success - One Agency's Strategy
Facebook Success - One Agency's StrategyFacebook Success - One Agency's Strategy
Facebook Success - One Agency's Strategy
 
Staff Communication - Controls, Filters and Perceptions
Staff Communication - Controls, Filters and PerceptionsStaff Communication - Controls, Filters and Perceptions
Staff Communication - Controls, Filters and Perceptions
 
Engaging Youth
Engaging Youth Engaging Youth
Engaging Youth
 
Marketing Plan Webinar 2015
Marketing Plan Webinar 2015Marketing Plan Webinar 2015
Marketing Plan Webinar 2015
 
Win, Win Event Facilitation - CRPS
Win, Win Event Facilitation - CRPSWin, Win Event Facilitation - CRPS
Win, Win Event Facilitation - CRPS
 
You Can't, They Can - Win, Win Event Partnerships
You Can't, They Can - Win, Win Event PartnershipsYou Can't, They Can - Win, Win Event Partnerships
You Can't, They Can - Win, Win Event Partnerships
 
Leading Together - Us and Them WED Webinar
Leading Together - Us and Them WED WebinarLeading Together - Us and Them WED Webinar
Leading Together - Us and Them WED Webinar
 
Leading Together Us & Them for Parks and Recreation
Leading Together Us & Them for Parks and RecreationLeading Together Us & Them for Parks and Recreation
Leading Together Us & Them for Parks and Recreation
 
Improving Morale
Improving Morale Improving Morale
Improving Morale
 
Aligning Services With Identified Needs
Aligning Services With Identified NeedsAligning Services With Identified Needs
Aligning Services With Identified Needs
 
Political Savvy for California's Parks and Recreation Professionals
Political Savvy for California's Parks and Recreation ProfessionalsPolitical Savvy for California's Parks and Recreation Professionals
Political Savvy for California's Parks and Recreation Professionals
 
Political Savvy for Illinois Parks and Recreation
Political Savvy for Illinois Parks and RecreationPolitical Savvy for Illinois Parks and Recreation
Political Savvy for Illinois Parks and Recreation
 
Programming with Purpose
Programming with PurposeProgramming with Purpose
Programming with Purpose
 
Managing Millennials Webinar Slides
Managing Millennials Webinar SlidesManaging Millennials Webinar Slides
Managing Millennials Webinar Slides
 
Social Media Secrets
Social Media SecretsSocial Media Secrets
Social Media Secrets
 

Recently uploaded

一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单
一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单
一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单
ehbuaw
 
PPT Item # 7 - BB Inspection Services Agmt
PPT Item # 7 - BB Inspection Services AgmtPPT Item # 7 - BB Inspection Services Agmt
PPT Item # 7 - BB Inspection Services Agmt
ahcitycouncil
 
PNRR MADRID GREENTECH FOR BROWN NETWORKS NETWORKS MUR_MUSA_TEBALDI.pdf
PNRR MADRID GREENTECH FOR BROWN NETWORKS NETWORKS MUR_MUSA_TEBALDI.pdfPNRR MADRID GREENTECH FOR BROWN NETWORKS NETWORKS MUR_MUSA_TEBALDI.pdf
PNRR MADRID GREENTECH FOR BROWN NETWORKS NETWORKS MUR_MUSA_TEBALDI.pdf
ClaudioTebaldi2
 
2024: The FAR - Federal Acquisition Regulations, Part 37
2024: The FAR - Federal Acquisition Regulations, Part 372024: The FAR - Federal Acquisition Regulations, Part 37
2024: The FAR - Federal Acquisition Regulations, Part 37
JSchaus & Associates
 
Many ways to support street children.pptx
Many ways to support street children.pptxMany ways to support street children.pptx
Many ways to support street children.pptx
SERUDS INDIA
 
PD-1602-as-amended-by-RA-9287-Anti-Illegal-Gambling-Law.pptx
PD-1602-as-amended-by-RA-9287-Anti-Illegal-Gambling-Law.pptxPD-1602-as-amended-by-RA-9287-Anti-Illegal-Gambling-Law.pptx
PD-1602-as-amended-by-RA-9287-Anti-Illegal-Gambling-Law.pptx
RIDPRO11
 
一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单
一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单
一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单
ukyewh
 
一比一原版(WSU毕业证)西悉尼大学毕业证成绩单
一比一原版(WSU毕业证)西悉尼大学毕业证成绩单一比一原版(WSU毕业证)西悉尼大学毕业证成绩单
一比一原版(WSU毕业证)西悉尼大学毕业证成绩单
evkovas
 
一比一原版(Adelaide毕业证)阿德莱德大学毕业证成绩单
一比一原版(Adelaide毕业证)阿德莱德大学毕业证成绩单一比一原版(Adelaide毕业证)阿德莱德大学毕业证成绩单
一比一原版(Adelaide毕业证)阿德莱德大学毕业证成绩单
ehbuaw
 
ZGB - The Role of Generative AI in Government transformation.pdf
ZGB - The Role of Generative AI in Government transformation.pdfZGB - The Role of Generative AI in Government transformation.pdf
ZGB - The Role of Generative AI in Government transformation.pdf
Saeed Al Dhaheri
 
一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单
一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单
一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单
ehbuaw
 
What is the point of small housing associations.pptx
What is the point of small housing associations.pptxWhat is the point of small housing associations.pptx
What is the point of small housing associations.pptx
Paul Smith
 
PPT Item # 8 - Tuxedo Columbine 3way Stop
PPT Item # 8 - Tuxedo Columbine 3way StopPPT Item # 8 - Tuxedo Columbine 3way Stop
PPT Item # 8 - Tuxedo Columbine 3way Stop
ahcitycouncil
 
Effects of Extreme Temperatures From Climate Change on the Medicare Populatio...
Effects of Extreme Temperatures From Climate Change on the Medicare Populatio...Effects of Extreme Temperatures From Climate Change on the Medicare Populatio...
Effects of Extreme Temperatures From Climate Change on the Medicare Populatio...
Congressional Budget Office
 
MHM Roundtable Slide Deck WHA Side-event May 28 2024.pptx
MHM Roundtable Slide Deck WHA Side-event May 28 2024.pptxMHM Roundtable Slide Deck WHA Side-event May 28 2024.pptx
MHM Roundtable Slide Deck WHA Side-event May 28 2024.pptx
ILC- UK
 
快速制作(ocad毕业证书)加拿大安大略艺术设计学院毕业证本科学历雅思成绩单原版一模一样
快速制作(ocad毕业证书)加拿大安大略艺术设计学院毕业证本科学历雅思成绩单原版一模一样快速制作(ocad毕业证书)加拿大安大略艺术设计学院毕业证本科学历雅思成绩单原版一模一样
快速制作(ocad毕业证书)加拿大安大略艺术设计学院毕业证本科学历雅思成绩单原版一模一样
850fcj96
 
PPT Item # 9 - 2024 Street Maintenance Program(SMP) Amendment
PPT Item # 9 - 2024 Street Maintenance Program(SMP) AmendmentPPT Item # 9 - 2024 Street Maintenance Program(SMP) Amendment
PPT Item # 9 - 2024 Street Maintenance Program(SMP) Amendment
ahcitycouncil
 
Understanding the Challenges of Street Children
Understanding the Challenges of Street ChildrenUnderstanding the Challenges of Street Children
Understanding the Challenges of Street Children
SERUDS INDIA
 
如何办理(uoit毕业证书)加拿大安大略理工大学毕业证文凭证书录取通知原版一模一样
如何办理(uoit毕业证书)加拿大安大略理工大学毕业证文凭证书录取通知原版一模一样如何办理(uoit毕业证书)加拿大安大略理工大学毕业证文凭证书录取通知原版一模一样
如何办理(uoit毕业证书)加拿大安大略理工大学毕业证文凭证书录取通知原版一模一样
850fcj96
 
Get Government Grants and Assistance Program
Get Government Grants and Assistance ProgramGet Government Grants and Assistance Program
Get Government Grants and Assistance Program
Get Government Grants
 

Recently uploaded (20)

一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单
一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单
一比一原版(ANU毕业证)澳大利亚国立大学毕业证成绩单
 
PPT Item # 7 - BB Inspection Services Agmt
PPT Item # 7 - BB Inspection Services AgmtPPT Item # 7 - BB Inspection Services Agmt
PPT Item # 7 - BB Inspection Services Agmt
 
PNRR MADRID GREENTECH FOR BROWN NETWORKS NETWORKS MUR_MUSA_TEBALDI.pdf
PNRR MADRID GREENTECH FOR BROWN NETWORKS NETWORKS MUR_MUSA_TEBALDI.pdfPNRR MADRID GREENTECH FOR BROWN NETWORKS NETWORKS MUR_MUSA_TEBALDI.pdf
PNRR MADRID GREENTECH FOR BROWN NETWORKS NETWORKS MUR_MUSA_TEBALDI.pdf
 
2024: The FAR - Federal Acquisition Regulations, Part 37
2024: The FAR - Federal Acquisition Regulations, Part 372024: The FAR - Federal Acquisition Regulations, Part 37
2024: The FAR - Federal Acquisition Regulations, Part 37
 
Many ways to support street children.pptx
Many ways to support street children.pptxMany ways to support street children.pptx
Many ways to support street children.pptx
 
PD-1602-as-amended-by-RA-9287-Anti-Illegal-Gambling-Law.pptx
PD-1602-as-amended-by-RA-9287-Anti-Illegal-Gambling-Law.pptxPD-1602-as-amended-by-RA-9287-Anti-Illegal-Gambling-Law.pptx
PD-1602-as-amended-by-RA-9287-Anti-Illegal-Gambling-Law.pptx
 
一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单
一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单
一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单
 
一比一原版(WSU毕业证)西悉尼大学毕业证成绩单
一比一原版(WSU毕业证)西悉尼大学毕业证成绩单一比一原版(WSU毕业证)西悉尼大学毕业证成绩单
一比一原版(WSU毕业证)西悉尼大学毕业证成绩单
 
一比一原版(Adelaide毕业证)阿德莱德大学毕业证成绩单
一比一原版(Adelaide毕业证)阿德莱德大学毕业证成绩单一比一原版(Adelaide毕业证)阿德莱德大学毕业证成绩单
一比一原版(Adelaide毕业证)阿德莱德大学毕业证成绩单
 
ZGB - The Role of Generative AI in Government transformation.pdf
ZGB - The Role of Generative AI in Government transformation.pdfZGB - The Role of Generative AI in Government transformation.pdf
ZGB - The Role of Generative AI in Government transformation.pdf
 
一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单
一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单
一比一原版(UOW毕业证)伍伦贡大学毕业证成绩单
 
What is the point of small housing associations.pptx
What is the point of small housing associations.pptxWhat is the point of small housing associations.pptx
What is the point of small housing associations.pptx
 
PPT Item # 8 - Tuxedo Columbine 3way Stop
PPT Item # 8 - Tuxedo Columbine 3way StopPPT Item # 8 - Tuxedo Columbine 3way Stop
PPT Item # 8 - Tuxedo Columbine 3way Stop
 
Effects of Extreme Temperatures From Climate Change on the Medicare Populatio...
Effects of Extreme Temperatures From Climate Change on the Medicare Populatio...Effects of Extreme Temperatures From Climate Change on the Medicare Populatio...
Effects of Extreme Temperatures From Climate Change on the Medicare Populatio...
 
MHM Roundtable Slide Deck WHA Side-event May 28 2024.pptx
MHM Roundtable Slide Deck WHA Side-event May 28 2024.pptxMHM Roundtable Slide Deck WHA Side-event May 28 2024.pptx
MHM Roundtable Slide Deck WHA Side-event May 28 2024.pptx
 
快速制作(ocad毕业证书)加拿大安大略艺术设计学院毕业证本科学历雅思成绩单原版一模一样
快速制作(ocad毕业证书)加拿大安大略艺术设计学院毕业证本科学历雅思成绩单原版一模一样快速制作(ocad毕业证书)加拿大安大略艺术设计学院毕业证本科学历雅思成绩单原版一模一样
快速制作(ocad毕业证书)加拿大安大略艺术设计学院毕业证本科学历雅思成绩单原版一模一样
 
PPT Item # 9 - 2024 Street Maintenance Program(SMP) Amendment
PPT Item # 9 - 2024 Street Maintenance Program(SMP) AmendmentPPT Item # 9 - 2024 Street Maintenance Program(SMP) Amendment
PPT Item # 9 - 2024 Street Maintenance Program(SMP) Amendment
 
Understanding the Challenges of Street Children
Understanding the Challenges of Street ChildrenUnderstanding the Challenges of Street Children
Understanding the Challenges of Street Children
 
如何办理(uoit毕业证书)加拿大安大略理工大学毕业证文凭证书录取通知原版一模一样
如何办理(uoit毕业证书)加拿大安大略理工大学毕业证文凭证书录取通知原版一模一样如何办理(uoit毕业证书)加拿大安大略理工大学毕业证文凭证书录取通知原版一模一样
如何办理(uoit毕业证书)加拿大安大略理工大学毕业证文凭证书录取通知原版一模一样
 
Get Government Grants and Assistance Program
Get Government Grants and Assistance ProgramGet Government Grants and Assistance Program
Get Government Grants and Assistance Program
 

Stay in Tune with Our Aging Future

  • 1. Stay In Tune WithStay In Tune With Our Aging FutureOur Aging Future Lynda Cochran, PhD, CPRPLynda Cochran, PhD, CPRP The College at Brockport, State University of New YorkThe College at Brockport, State University of New York
  • 2. “Growing old is mandatory, growing up is optional.” ~Chili Davis
  • 4. ObjectivesObjectives 1.1. Describe theDescribe the impact of agingimpact of aging on societyon society and recreation.and recreation. 2.2. Identify five trendsIdentify five trends that drive the future ofthat drive the future of recreation and aging.recreation and aging. 3.3. Develop a strategyDevelop a strategy for your agency to stayfor your agency to stay in tune.in tune.
  • 6. Life Expectancy • When the U.S. was founded, life expectancy at birth was about 35 years • It reached 47 years in 1900 • Jumped to 68 years in 1950 • Steadily rose to 76 years in 1991 • Today we are at 79 years of age
  • 7. • In 2013, average life expectancy was higher for women (81 years) than for men (76 years) • By 2080, life expectancy will be 100 years for women and 94 years for men National Institute on Aging
  • 8. HOW did this happen?
  • 9. Aging America • By the year 2030, the older adult population will more than double . – Today 12 percent of the total population is aged 65 or older, but by 2080, it will be 23 percent. • The oldest old (85+) is the fastest growing sector of our population – In 2010 we had 5.5 million and in 2050 we can expect to have 19 million
  • 10. • 76 million people were born between 1946 and 1964 • The first baby boomer turned 65 on January 1, 2011 • An American turns 50 every 7 seconds— that's more than 12,500 people every day. • Today, the 65 and older age group represents 21% of the U.S. population
  • 11. • Fanatically self-absorbed • Honest & straightforward • Attracted by celebrity endorsements & images • Very busy- want faster convenience! • Want to be seen buying class & quality • They value people with values • Moralistic- thoughts must be “right” • Nostalgia is the best advertising tactic • Want to be forever young- no limits! • Single largest consumer group in America
  • 13. • Many are active well into their 80s beyond • Many are living in less than perfect health • Challenge – Battle of Medicare – Isolation and Depression • Opportunity: – Rehabilitation Services or Workshops – Social Engagement
  • 15. Community • 80% prefer to exercise in the right company – Motivation – Accountability – Instructor personality • Bold pursuit of enjoyment in life • Remember the introverts
  • 17. High Expectations • Personalized touch • Beyond one size • Must be able to adapt to participant needs • The past is not an option • Communicate !
  • 18. Spending of 50+ • Baby Boomers outspend other generations by an estimated $400 billion each year on consumer goods & services. • Americans over 55 spend 50% of all vacation dollars in America. • 21% of boomers are more likely than all American adults to have spent $10,000 or more on home improvement in the past year.
  • 19. Online Habits of 50+ • 96% of baby boomers participate in word-of-mouth or viral marketing. • Adults 50+ spend an average of $7 billion online annually. • 82% of adults aged 50+ research health and wellness information online. • The top four online websites for people over 60 are Google, Facebook, Yahoo and YouTube.
  • 21. Why do you participate in leisure activities?
  • 22. “…personal assessments of the worth or utility of leisure.” (Jeffres & Dubos, 1993, p. 205)
  • 23. I participate in leisure activities… To compete against others Because I am good at it To show others I can do it To improve my skills or knowledge To learn new skills and abilities For a challenge For excitement To keep me busy To help my community To be creative For physical health or exercise To be with my family To do things with my friends To meet new people For relaxation of mind, body, spirit Simply for pleasure To do something different from work To enjoy nature To be alone To be away from my family For cultural interaction To expand my intellect For risk and adventure
  • 24. Variable Description Competitive To compete against others, improve skills or knowledge, for a challenge, excitement, risk, adventure, or to show others I can do it. Educational To be creative, expand intellect, and to learn new skills. Physiological For health or exercise and relaxation of mind, body, spirit. Social To help community, be with family or friends, meet new people, and for cultural interaction. Relaxation Something different from work, to be alone, and to be away from family. Aesthetic Simply for pleasure or to enjoy nature
  • 26. Top 5 Activity Area Boomers 1. Outdoor 86.7 % 2. Health/Wellness 79.6 % 3. Sports 71.2 % 4. Hobbies & Travel/Tourism 68.1 % 5. The Arts 64.6 % Activity Area Seniors 1. Travel/Tourism 74.2 % 2. Health/Wellness 71.6 % 3. Hobbies 69.2 % 4. Social Recreation 68.1 % 5. Outdoor 67.2 %
  • 28. Steps To The Buy 1. Identify the Problem and/or Need 2. Desire to Fix It 3. Gather Options 4. Find the Best Solution 5. Cost- does it make sense? 6. Make the Purchase
  • 29. More Than the 4 P’s • People • Plan • Perspective • Philosophy
  • 30. Educate YourEducate Your Staff and AgencyStaff and Agency
  • 31. Create and Maintain aCreate and Maintain a Focused ImageFocused Image
  • 32. Make a PlanMake a Plan
  • 33. Ideas … Getting Groovy- arts and cultural Pursuing Pathways- education Life is an Adventure- outdoor Move to the Beat- healthy living Hit the Road- travel
  • 34. A Few Tips… 1. Change the name of your facility or programs. – Grand Prairie, TX “The Summit” – “Energy Booster” 1. Know what they value – Mind, Body, Spirit, and $$ too! 1. Understand their expectations. – Collaboration and education infusion 1. Get boomers involved in the process
  • 35. What Are Your Challenges? • Sheer numbers of Aging • Facility and Program Names • Participant Motivation • Partnerships & Sponsorships • Marketing Madness • Financial or Resource Allocations • Raising Advisory Boards • On The Road Again… • Politics or Regulations Prohibit • Choice of Topic
  • 36. “You can’t help getting older, but you don’t have to get old.” ~George Burns
  • 37. Lynda J. Cochran, PhD, CPRP Recreation and Leisure Studies The College at Brockport, SUNY lcochran@brockport.edu (585) 395-5490 Thank You!

Editor's Notes

  1. Medicare spending has been doubling every 10 years. More attention will be paid to prevent hospitalization Strong social engagement contributes to successful aging- this is key from many angles Depression is expected to lead the cause of global disease list by 2030 (according to WHO)
  2. Seniors- own age Boomers- with younger persons Community means something different to everyone Need to offer a variety of programs- focus on community and personality Life- they schedule around time to join friends- enjoy themed parties, have fun! Introverts- prefer a good book or movie at home- natural, not weird, and not broken humans
  3. Must be human = need for this connection Automated or impersonal approaches are less effective Personalization- reinforces high expectations of this cohort for customization and variety in life Communicate- boomers don’t like services, they ask for a manager. Everything is scrutinized. Seniors, might not complain and just accept it but it is not acceptable!
  4. DO THE SURVEY
  5. Jodi- book, chapter 3