Too busy with the day to day running of your business to keep abreast of all our recent releases at GFI MAX? Then this session is for you! In this session we will recap over some recent GFI MAX releases as well as giving you exclusive insights into upcoming products and feature enhancements on the product roadmap. We'll specifically look at: •What’s coming soon on the 2014 Product Roadmap and a look ahead to 2015 •Enhancements to the Dashboard, user permissions, security, device discovery, and more

1. 1
Recent Releases and Product Roadmap
MAX RemoteManagement
Mark Petrie
Director of Engineering

2. 2
Recent Releases and Product Roadmap
» Growing our team
» Roadmap priorities
» 2014 – The story so far
» Core Dashboard
» Upcoming releases
» Work in Progress
» Starting Soon
» New features
» Upcoming releases
» Work in Progress
» Starting Soon
» Mobile Apps

3. 3
Growing our team

4. 4
Growing our team
More than doubled number of developers and testers since 2013
Formed new development teams in Edinburgh and Boulder
Formed specialist teams dedicated to reporting, mobility etc
We continue to invest at the same rate!

5. 5
Product Management
Brian Mackie
Product Manager
Eric Schwab
General Manager

6. 6
Product Management
John Bennett
Product Director
Eric Harless
Product Manager

7. 7
Product Management
Sara Foley
Product Manager
Becky Dubrow
Product Manager
Mike Kronenberg
CTO

8. 8
Roadmap Priorities

9. 9
Roadmap Priorities
Three main drivers of product roadmap priorities:
1. Strengthen the core product, by focusing on
top feature requests from customers
2. Enhance usability, reporting and organisation of
features around business solutions, to help you
roll out, measure and demonstrate the value of
your service offerings
3. Respond to and take advantage of the evolving IT
landscape with new, complimentary, features

10. 10
2014 – The story so far

11. 11
A quick look back at 2014
17 releases to production (1 every 2 weeks)
~30 new features, including
» Web Protection
» App Control
» 2FA
~60 updates to existing features, including
» 300 new SNMP checks
» Usability improvements
» Check clearing
~150 bugs fixed
Closed off some 30
IdeaFactory requests
Plenty more to come…

12. 12
2014 to date
2014 Completed In Progress Next Up
APIs for reporting JAN/JUN
…. ….
Security updates
MAY
300 new SNMP checks
MAY
2 Factor Authentication
JUN
Check clearing updates
Misc. feature updates
Cont.
MAR
App Control …. ….
Web Protection
JUN
MDM WinPho
JUN
Features Core Dashboard
AUG

13. 13
Core Dashboard – Upcoming Releases

14. 14
Check clearing enhancements
» More flexibility in how you
manage failing checks
» Adjust Dashboard to your workflow
as you handle your support cases
» Acknowledge a failing check
while you work the issue
» Run again on next cycle or
leave it cleared
» See and manage all currently
cleared checks in report
» No unnecessary alerts from
failed checks you already know about

15. 15
New “Failed Login” check
» Replaces Hacker check with more detailed information on source and user name
» Most requested feature
on IdeaFactory
Target: Sept 18

16. 16
Auto-uninstall Agent
» Automatically uninstall Agent when you
remove a device from Dashboard
» Leave devices clean and secure
» Save time and effort
» Second most requested
feature on IdeaFactory
Target: Sept 18

17. 17
Apply monitoring templates after installation
» Promote ‘Asset Tracking only’ devices
to fully managed devices
» Run the automatic check scan
» Pick an Installation Template
» Upgrade a trialling customer to a
billable customer
» Allows you to apply Installation
Templates on existing devices
» E.g. reset devices and get them set up
with identical profiles
Target: Sept 18

18. 18
Core Dashboard – Upcoming Releases
2014 Completed In Progress Next Up
APIs for reporting New Failed Login check
Security updates Auto-Uninstall Agent
300 new SNMP checks Apply templates
2 Factor Authentication
Check clearing updates
Misc. feature updates
App Control
Web Protection
MDM WinPho
JAN/JUN
MAY
MAY
Cont.
MAR
JUN
JUN
Features Core Dashboard
AUG
SEP
SEP
SEP
JUN

19. 19
Core Dashboard – Work in Progress

20. 20
Dashboard UI – pt. 1
» Major behind-the-scenes upgrade of UI framework
» Introducing a much more consistent and flexible UI
» Substantial release scheduled for start of October
» Improved consistency
» More intuitive UX
» Option to go full screen
» Easier panel resizing
» Easier column selection
» Drag to order columns
» Right-click client/site tree
» Consolidated tabs
» Smarter refresh
» Automatic refresh when idle
» Better rendering on tablets
» Better browser support
Target: Early Oct

21. 21
Dashboard UI – pt. 2
» Full design refresh, new icons, fonts, style sheets and ongoing UX improvements

22. 22
User Permissions (Role-Based Access Control)
» Highly granular:
» Set exactly which features your users can access
» Set exactly which clients your users can see
» Configure Dashboard to match your organisation
» Better operational security
» Controlled access for junior technicians
» Focused access for specialist technicians
» Give clients restricted
Dashboard access
In Progress

23. 23
Maintenance Windows
» Greatly reduce unnecessary check failures and alerts
» Set a maintenance window for a check, a device or site
» Set now, in the future, or on a recurring schedule
» See all scheduled maintenance at a glance
In Progress

24. 24
Core Dashboard – Work in Progress Timeframes Are Estimates
2014 Completed In Progress Next Up
APIs for reporting JAN/JUN
New Failed Login check
Security updates MAY
Auto-uninstall Agent
300 new SNMP checks MAY
Apply Templates
2 Factor Authentication JUN Dashboard UI pt. 1
OCT
Check clearing updates User permissions
Misc. feature updates Cont.
Maintenance windows
MAR
SEP
SEP
App Control …. ….
Web Protection
JUN
MDM WinPho
JUN
Features Core Dashboard
AUG
SEP
Q4
Q4

25. 25
Core Dashboard – Starting Soon

26. 26
Policy-Based Configuration
Manage devices via centrally configured policies
» v1: Apply multiple monitoring templates
» v2: Consolidate feature settings into template
» Save time & effort
» Better quality control
» Better process management
» Improve responsiveness

27. 27
Also on the list…
» Device Discovery (more later…)
» Take Control of OSX workstations
» Security Updates
» User password reset
» Option to set session logout timer
» Branded SSL certificates
Brian Mackie
Product Manager

28. 28
Core Dashboard - Roadmap
2014 Completed In Progress Next Up
APIs for reporting JAN/JUN
New Failed Login check SEP
Policy-based configuration
Security updates MAY
Auto-uninstall Agent SEP
Dashboard UI / UX pt. 2
300 new SNMP checks MAY
Apply Templates User password reset
2 Factor Authentication JUN Dashboard UI pt. 1 OCT
Branded SSL certs
Check clearing updates User permissions Device discovery
Misc. feature updates Cont.
Maintenance windows Take Control OSX
App Control MAR
…. ….
Web Protection
JUN
MDM WinPho
JUN
Features Core Dashboard
AUG
SEP
Q4
Q4

29. 29
New Features – Upcoming Releases

30. 30
MAX Mail Integration – via App Control
» Manage MailProtection and MailArchive from the Dashboard
» Safeguard employee productivity with email security and continuity
» First & only major RMM platform to offer a fully integrated email protection service!
» Multi-layered security protection – Mail / Web / Patch / MAV / Monitoring
» Active Directory sync – streamline admin, ensure accuracy
» Alerts for mail flow problems and outbound SPAM etc

31. 31
MDM – Windows Phone 8.1, Location Tracking
» MDM now supports ‘the big three’
» Location tracking for iOS, see all devices on a map
» Provision multiple email and wifi accounts
» Striving for feature parity on all 3 OS

32. 32
Managed Online Backup – Major Version Upgrade
Updating MOB to current MAX Backup feature set
Significant expansion of functionality…
» Hyper-V
» MySQL
» Virtual Disaster Recovery
» Archive backups (> 28 days)
» New Backup Manager UI
Target: Sept & Oct
Eric Harless
Product Manager

33. 33
New Features – Upcoming Releases Timeframes Are Estimates
2014 Completed In Progress Next Up
APIs for reporting JAN/JUN
New Hacker Check Policy-based configuration
Security Updates MAY
Agent Auto-Uninstall Dashboard UI / UX pt. 2
300 New SNMP Checks MAY
Asset Tracking Upgrade User password reset
2 Factor Authentication Dashboard UI Part 1 Branded SSL certs
Check Clearing Updates User Permissions Device discovery
Misc. Feature Updates Cont.
Maintenance Windows Take Control OSX
App Control MAR
MAX Mail integration
Web Protection JUN
MOB upgrade v14
MDM Windows Phone
JUN
Features Core Dashboard
AUG
SEP
SEP
SEP
OCT
Q4
Q4
SEP
SEP/OCT
JUN

34. 34
New Features – Work in Progress

35. 35
Extending App Control…
» First RMM to offer integrated cloud software management
» Consolidate access to services for clients’ employees
» Streamlined admin, cost control and data security
Last week’s release:
» Did I mention MAX Mail integration?
» Adding support for O365 Enterprise edition
» Multi-domain support
» Active Directory sync
Next Apps:
» Calendar management
» Google Apps resellers
» Sync & Share services
» Then, finance & accounting
In Progress
Becky Dubrow
Product Manager

36. 36
Building a Reporting Engine
Goals / Business Needs:
» Executive summary client reports
» Demonstrate value to clients
» Operational performance analysis
» Client troubleshooting & resolution
Building out the spec:
» Fine-grained control over content
» Standard output formats incl. PDF
» Automated scheduling as standard
» Off-the-shelf and custom reports
» Direct access to the data
Prototype

37. 37
Meanwhile… Extending the API
15 new API calls so far this year focused on reporting
» Bandwidth & performance monitoring
» MOB, MAV history
» AV, Backup history
» Disk space growth
» Outage history
» MDM API calls
“The dashboard API has allowed us to streamline
some of our reporting. For example, we are able to
produce a detailed MAV status report for nearly 2.5k
servers and workstations in a couple of hours
compared to a number of weeks when produced
manually.” – Marcus Lewis, Capital Support

38. 38
The elaborate…
“These pages gather data from the GFI API and are updated daily in to
a database for historical records.” - James Wilson, Bluecube Technology Solutions

39. 39
The simple… SQL Server and Excel
» Import data from API into Microsoft SQL Server
Use built-in data export wizards to export into Excel or another reporting tool...

40. 40
Features – Work in Progress Timeframes Are Estimates
2014 Completed In Progress Next Up
APIs for reporting New Hacker Check Policy-based configuration
Security Updates MAY
Agent Auto-Uninstall Dashboard UI / UX pt. 2
300 New SNMP Checks MAY
Asset Tracking Upgrade User password reset
2 Factor Authentication Dashboard UI Part 1 Branded SSL certs
Check Clearing Updates User Permissions Device discovery
Misc. Feature Updates Cont.
Maintenance Windows Take Control OSX
App Control MAX Mail integration
Web Protection MOB upgrade v14
MDM Windows Phone Extending App Control
Reporting engine
JAN/JUN
MAR
JUN
JUN
Features Core Dashboard
AUG
SEP
SEP
SEP
OCT
Q4
Q4
SEP
SEP/OCT
Q4, 2015
2015
JUN

41. 41
Features – Starting Soon

42. 42
Device Discovery and Network Management
» Audit a prospect’s network
» Scan for new devices and upgrade to managed devices
» Path towards Network Management
» Manage more device types – routers, switches, printers
Sara Foley
Product Manager

43. 43
Web Protection Enhancements
» Web Filtering, Web Security and Web Bandwith Monitoring
» Launched in June – great customer response and strong adoption
» Multi-layered protection: Mail / Web / Patch / MAV / Monitoring
» Next up: User logins, improved HTTPS support, unique visits (rather than requests)

44. 44
Power Management
» Workstation power management software integrated into Dashboard
» Enforce company energy management policies
» Save your clients’ $$$ by reducing electricity bills
» Reporting demonstrates cost savings
» Reduce your clients’ carbon footprint
» Boost your green credentials
with measurable results
» Be primed for future government
regulations & incentives

45. 45
Features - Roadmap
2014 Completed In Progress Next Up
APIs for reporting New Hacker Check SEP
Policy-based configuration
Security Updates MAY
Agent Auto-Uninstall SEP
Dashboard UI / UX pt. 2
300 New SNMP Checks MAY
Asset Tracking Upgrade User password reset
2 Factor Authentication Dashboard UI Part 1 OCT
Branded SSL certs
Check Clearing Updates User Permissions Device discovery
Misc. Feature Updates Cont.
Maintenance Windows Take Control OSX
App Control MAX Mail integration
Web Protection MOB upgrade v14 Web Protection updates
MDM Windows Phone Extending App Control Network management
Reporting engine Power management
JAN/JUN
MAR
JUN
JUN
Features Core Dashboard
AUG
SEP
Q4
Q4
SEP
SEP/OCT
Q4, 2015
2015
JUN

46. 46
Last but not least…

47. 47
New and Improved Mobile Apps
• New iPhone, iPad, Android phone and tablet apps
• Windows Phone will follow shortly
• Workflow and UI enhancements
• ServiceDesk integration in progress
Target: Oct & Nov

48. 48
In Conclusion…

49. 49
Roadmap Timeframes Are Estimates
2014 Completed In Progress Next Up
APIs for reporting New Hacker Check SEP
Policy-based configuration
Security Updates MAY
Agent Auto-Uninstall SEP
Dashboard UI / UX pt. 2
300 New SNMP Checks MAY
Asset Tracking Upgrade User password reset
2 Factor Authentication Dashboard UI Part 1 OCT
Branded SSL certs
Check Clearing Updates User Permissions Device discovery
Misc. Feature Updates Cont.
Maintenance Windows Take Control OSX
App Control MAX Mail integration
Web Protection MOB upgrade v14 Web Protection updates
MDM Windows Phone Extending App Control Network management
Reporting engine Power management
JAN/JUN
MAR
JUN
JUN
Features Core Dashboard
AUG
SEP
Q4
Q4
SEP
SEP/OCT
Q4, 2015
2015
JUN

50. 50
Thank You