This document provides information about students and their project on developing an issue tracking system for an annual maintenance contract system. It includes the names and department of the three students working on the project and their guide. It also includes an outline of the contents that will be covered, which includes introductions, features, objectives, diagrams, requirements and conclusions. The project aims to simplify tasks for end users, employees and managers through features like online complaint registration and scheduling, automatic notifications, and report generation.

2. Information about Students and Project
Guides
Name Class Roll No.
Dattatray V. Pawar TYCM 3143
Nikhil V. Palve TYCM 3141
Akshay R. Dhawle TYCM 3146
Guide:
- Mrs. Vijaya Chavan
Dept. of Computer technology, BVIT.

3. Table Of Contents:
Sr. No. Name
1 Introduction
2 Features
3 Scope and Objective of Project
4 Modeling Diagram
5 Project Architecture
6 Project Flow
7 Basic GUI Diagram
8 Hardware Requirements
9 Software Requirements
10 Conclusions
11 References

4. Introduction
 Our project “Issue Tracking system: for Annual Maintenance
Contract System ”.
 Service management software solution.
 This System focuses to simplify task for :
 End Users
 Employee of the company
 Manager

5. Features
 Online/ On Call complaint registry mechanism.
 Automatic complaint scheduling/rescheduling.
Automatic notifications to Customers.
Auto Manage Service History.
 One Touch Report Generation.
Automatic Email and SMS Notifications.
 Online Payment Option to Customers.
 Automated Engineer Assignment

6. Objective for Project
 Minimising AMC efforts to serve customers.
 Increase customer satisfaction.
 Location Based Engineer Scheduling.
 Enable Performance Analysis.
 Make system cost efficient and scalable up to micro levels.
 To develop a Generic Software System.

7. Architecture Diagram

8. Project Flow Diagram

9. Basic GUI Diagrams

10. Form Login

11. Main GUI Window

12. Hardware Requirements
For Development For User
Personal computer system
having Intel Pentium 4 2.66 GHz
processor or higher
Minimum 1 GB RAM
Any personal Computer system
Internet connectivity

13. Software Requirements
For Development For User
 Windows XP Or Higher
MS-SQL server2000/2005
 Ms-Visual Studio 2010
 .net Framework installed
 Any OS
 Web Browser

14. Conclusion
 Thus, to the best of our knowledge we have tried and
incorporated the functionalities that were missing in the
existing AMC systems.
We are more than confident that our proposed system with its
enhance functionalities has increased level of transparency of
the AMCs process.
 We are also sure our system will be much more user friendly to
both service provider and customer to the best of their
expectation.

15. References
1] For .Net Installation:
www.support.mircosoft.com
2] For Deployment And Packing On Server:
 www.developer.com
 www.15seconds.com
 www.windowsazure.com
3] For Sql
www.msdn.microsoft.com
4] For Asp.Net
www.msdn.microsoft.com/net/quickstart/aspplus/default.c
om
www.asp.net
www.fmexpense.com/quickstart/aspplus/default.com
www.asptoday.com
www.aspfree.com