SlideShare a Scribd company logo
Startups and Social Media
2
Clients
Keyword Search
• Simple, yet effective.
• Check on regular basis to keep current on conversations
Developing Lists
Wefollow
wefollow.com
• Search by location and interests
• Provides results matching criteria, top influencers first
Chats/Hangouts
• Available for nearly every industry
• Incorporate specific hashtag to be included in greater convo
• Meet on regular basis to discuss current news/trends/best practices
• Example: #sportsbiz, #smsportschat, #huntchat
3
Finding Your Audience
4
Finding Your Audience
5
Finding Your Audience
6
Finding Your Audience
7
Finding Your Audience
8
Twitter Chats
Account Managing
HootSuite
hootsuite.com
• Multiple networks can be included on single dashboard
• Customize as needed by network and informational columns
• Can read and respond to messages from platform
Measuring Reach and Impressions
TweetReach
Tweetreach.com
• Type in specific keyword, pulls overall impression and reach values
• Compare with other keywords prior to posting (ex. deer, deerhunting, hunting)
• See who top tweeters are that use keyword(s)
9
Tools To Succeed
10
Tools To Succeed
11
Tools To Succeed
12
Tools To Succeed
13
LinkedIn Groups
14
LinkedIn Groups
15
LinkedIn Groups
Biggest Mistake
• Following/Liking and immediately asking for something
Start Slow
• Follow/Like • Leave comments in blogs and find on twitter
• RT/provide feedback on posts • Once convo is clear two-way street, then ask
Golden Opportunities
• Asking a Question • Seeking Feedback / Polls
• Commenting on something you’re knowledgeable in
(ie Ruby on Rails, design package, certain brand of golf clubs, etc.)
Be Human & Have the Right Attitude
• Be friendly, light hearted & be responsive.
16
Relationship Building 101
17
What Networks Should I Use?
What are my startup’s goals?
• Create Awareness
• Generate Additional Growth (Sales / Users)
• Collect Feedback
• Customer Support (web based)
• Provide Valuable Education & Information
Market Research
• Locate Top & Local Competitors on several Networks
• How are they using it, is it working, can I improve it?
• Set up Test Ads for Target Demographic Information on Facebook
Stay Focused & Don’t Get Spread Too Thin
• Better to stay focused & be highly active than broad and silent.
Nurture & Grow Current Client Relationships
• Mention & Highlight your Customers
• Give them Thanks & Praise
• Help Promote their Features / Tweets (RT, MT)
Twitter Chats
• Locate & Participate in Industry Chats
• Create & Host your own – become an authority & boost credibility
Social Ads (PPC)
• LinkedIn
• Target users on LinkedIn by what Group they’re Members of, Profile
Demographics and Endorsements (Skills)
• EX: Targeting PPC experts at Marketing agencies in the US at a manager
to VP level – Yielded 1,236 Eligible LinkedIn Members / Prospects
18
B2B
Social Ads (continued)
• Facebook Ads
• Target users by Profile Demographics: Age, Gender, Geo, Marital Status,
Company, Schools Attended, Interests, Connections
• FBX (Facebook Exchange)
• Retarget your Web Visitors
• Custom Audiences
• Upload list of Email Addresses and Market to them
• Tips to Maximize ROI & Minimize CPC
• Make sure you have Tracking & Analytics in place
• Granular targeting
• LOTS OF ADS
• A/B Testing
• Optimize CTRs, then move to Conversions
19
B2B
20
B2C
Live Support & Engagement
• Use your social presence to engage with your users
• Be Responsive!
• Don’t Broadcast, Interact
Social Ads
• PPC: LinkedIn & Facebook Ad
• Facebook Offers
• 2 Step Process
• 1. User Claims Offer
• 2. Offer is emailed with Instructions & Promo Code
• Appears on user’s timeline & friends’ news feeds
• Ads Social Proof & Credibility
21
QUESTIONS?

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Startups & Social Media

  • 3. Keyword Search • Simple, yet effective. • Check on regular basis to keep current on conversations Developing Lists Wefollow wefollow.com • Search by location and interests • Provides results matching criteria, top influencers first Chats/Hangouts • Available for nearly every industry • Incorporate specific hashtag to be included in greater convo • Meet on regular basis to discuss current news/trends/best practices • Example: #sportsbiz, #smsportschat, #huntchat 3 Finding Your Audience
  • 9. Account Managing HootSuite hootsuite.com • Multiple networks can be included on single dashboard • Customize as needed by network and informational columns • Can read and respond to messages from platform Measuring Reach and Impressions TweetReach Tweetreach.com • Type in specific keyword, pulls overall impression and reach values • Compare with other keywords prior to posting (ex. deer, deerhunting, hunting) • See who top tweeters are that use keyword(s) 9 Tools To Succeed
  • 16. Biggest Mistake • Following/Liking and immediately asking for something Start Slow • Follow/Like • Leave comments in blogs and find on twitter • RT/provide feedback on posts • Once convo is clear two-way street, then ask Golden Opportunities • Asking a Question • Seeking Feedback / Polls • Commenting on something you’re knowledgeable in (ie Ruby on Rails, design package, certain brand of golf clubs, etc.) Be Human & Have the Right Attitude • Be friendly, light hearted & be responsive. 16 Relationship Building 101
  • 17. 17 What Networks Should I Use? What are my startup’s goals? • Create Awareness • Generate Additional Growth (Sales / Users) • Collect Feedback • Customer Support (web based) • Provide Valuable Education & Information Market Research • Locate Top & Local Competitors on several Networks • How are they using it, is it working, can I improve it? • Set up Test Ads for Target Demographic Information on Facebook Stay Focused & Don’t Get Spread Too Thin • Better to stay focused & be highly active than broad and silent.
  • 18. Nurture & Grow Current Client Relationships • Mention & Highlight your Customers • Give them Thanks & Praise • Help Promote their Features / Tweets (RT, MT) Twitter Chats • Locate & Participate in Industry Chats • Create & Host your own – become an authority & boost credibility Social Ads (PPC) • LinkedIn • Target users on LinkedIn by what Group they’re Members of, Profile Demographics and Endorsements (Skills) • EX: Targeting PPC experts at Marketing agencies in the US at a manager to VP level – Yielded 1,236 Eligible LinkedIn Members / Prospects 18 B2B
  • 19. Social Ads (continued) • Facebook Ads • Target users by Profile Demographics: Age, Gender, Geo, Marital Status, Company, Schools Attended, Interests, Connections • FBX (Facebook Exchange) • Retarget your Web Visitors • Custom Audiences • Upload list of Email Addresses and Market to them • Tips to Maximize ROI & Minimize CPC • Make sure you have Tracking & Analytics in place • Granular targeting • LOTS OF ADS • A/B Testing • Optimize CTRs, then move to Conversions 19 B2B
  • 20. 20 B2C Live Support & Engagement • Use your social presence to engage with your users • Be Responsive! • Don’t Broadcast, Interact Social Ads • PPC: LinkedIn & Facebook Ad • Facebook Offers • 2 Step Process • 1. User Claims Offer • 2. Offer is emailed with Instructions & Promo Code • Appears on user’s timeline & friends’ news feeds • Ads Social Proof & Credibility