The document discusses Starbucks entering the Vietnamese coffee market dominated by Trung Nguyen Coffee. It provides background information on both companies and analyzes their strengths, weaknesses, opportunities, and threats. It then outlines goals and strategies for Trung Nguyen to maintain market leadership, including improving store images, rebuilding their brand personality, updating menus, and expanding internationally.
Phân tích chiến lược kinh doanh Highland CoffeeYenPhuong16
Phân tích chiến lược kinh doanh Highland Coffee, Tổng quan về cafe Highlands Coffee, Sơ lược về quán cafe Highlands Coffee, Các sản phẩm cà phê Highlands Coffee, báo cáo thực tập ngành marketing, chiến lược kinh doanh chính của Highlands Coffee
[QTCL]-Chiến Lược Cạnh Tranh Của Công Ty Trung NguyênTrangTrangvuc
Chiến lược cạnh tranh của công ty Trung Nguyên
LHP: 1610SMGM0111
Giảng viên: Ths: Vũ Thùy Linh
NỘI DUNG
I.Tổng quan về doanh nghiệp
1,Tầm nhìn sứ mạng
2,Ngành nghề kinh doanh
3,giá trị cốt lõi
4.Lịch sử hình thành và phát triển.
II.Môi trường bên trong của DN
- Sản phẩm chủ yếu
- Thị trường
- Đánh giá các nguồn lực dựa trên chuỗi giá trị của doanh nghiệp.
III.Đánh giá cướng độ cạnh tranh
1.Lợi thế cạnh tranh
2.Đối thủ cạnh tranh
IV .Thực thi chiến lược khác biệt hóa
1.Mục tiêu chiến lược
2.Các chính sách :
-.Chính sách marketing
- Chính sách nhân sự
- Chính sách tài chính
- Chính sách R&D
Phân tích chiến lược kinh doanh Highland CoffeeYenPhuong16
Phân tích chiến lược kinh doanh Highland Coffee, Tổng quan về cafe Highlands Coffee, Sơ lược về quán cafe Highlands Coffee, Các sản phẩm cà phê Highlands Coffee, báo cáo thực tập ngành marketing, chiến lược kinh doanh chính của Highlands Coffee
[QTCL]-Chiến Lược Cạnh Tranh Của Công Ty Trung NguyênTrangTrangvuc
Chiến lược cạnh tranh của công ty Trung Nguyên
LHP: 1610SMGM0111
Giảng viên: Ths: Vũ Thùy Linh
NỘI DUNG
I.Tổng quan về doanh nghiệp
1,Tầm nhìn sứ mạng
2,Ngành nghề kinh doanh
3,giá trị cốt lõi
4.Lịch sử hình thành và phát triển.
II.Môi trường bên trong của DN
- Sản phẩm chủ yếu
- Thị trường
- Đánh giá các nguồn lực dựa trên chuỗi giá trị của doanh nghiệp.
III.Đánh giá cướng độ cạnh tranh
1.Lợi thế cạnh tranh
2.Đối thủ cạnh tranh
IV .Thực thi chiến lược khác biệt hóa
1.Mục tiêu chiến lược
2.Các chính sách :
-.Chính sách marketing
- Chính sách nhân sự
- Chính sách tài chính
- Chính sách R&D
Chiến Lược IMC (Integrated Marketing Communications) cho TrisoyHuy VietNam Group
“Truyền thông marketing tổng hợp (IMC) là khái niệm về sự hoạch định truyền thông marketing nhằm xác định giá gia tăng của một kế hoạch tổng hợp, đánh giá vai trò chiến lược của các thành phần khác nhau trong truyền thông như quảng cáo, khuyến mại, tuyên truyền và sự kết hợp các thành phần này để tạo ra một sự truyền thông rõ ràng, đều đặn, hiệu quả tối đa.”
(Hiệp hội các đại lý quảng cáo Mỹ 4As)
Final Presentation of International Marketing
STARBUCKS IN VIETNAM
If you would like to download these slides, send me via: nguyenpuyen91@gmail.com with your purpose of download.
Highlands Coffee's Marketing Mix 2016 ProposalPT NGOC HIEN
Phân tích đánh giá Marketing 7P trong ngành dịch vụ cà phê điển hình là Highlands Coffee tại 90 Cách mạng tháng tám, HCM. Và đưa ra đề xuất cải thiện, phát huy để gia tăng doanh thu bán hàng
Chiến lược xuất khẩu cà phê Trung Nguyên sang MỹYenPhuong16
Chiến lược xuất khẩu cà phê Trung Nguyên sang Mỹ, Giới thiệu sơ lược về Công ty cà phê Trung Nguyên, Sản phẩm cà phê của Trung Nguyên, Nhu cầu của thị trường Hoa Kỳ về sản phẩm cà phê, Thuế quan và các chính sách của Hoa Kỳ khi nhập khẩu cà phê Việt Nam, Phân khúc thị trường, Khách hàng mục tiêu, Thâm nhập thông qua xuất khẩu thông thường, Thâm nhập qua hợp đồng nhượng quyền, Giới thiệu về hệ thống nhượng quyền Trung Nguyên, Đánh giá những khó khăn của Trung Nguyên khi nhượng quyền tại Hoa Kỳ, Ma trận SWOT, Sử dụng các điểm mạnh để khai thác các cơ hội, Chiến lược ST: Sử dụng các điểm mạnh để né tránh các nguy cơ, Chiến lược WO: Hạn chế điểm yếu khai thác cơ hội, Chiến lược WT: Tối thiểu hoá các nguy cơ và né tránh các đe doạ
IDEA CONCEPT DIGITAL MARKETING PLAN Café Highlands CoffeeKent College
IDEA CONCEPT DIGITAL MARKETING PLAN Café Highlands Coffee Team: Phương Linh – Thùy Dương
Kent International College – www.kent.edu.vn
GV hướng dẫn: Nguyen Huu Phat
Hochiminh City, Dec 2011
Chiến Lược IMC (Integrated Marketing Communications) cho TrisoyHuy VietNam Group
“Truyền thông marketing tổng hợp (IMC) là khái niệm về sự hoạch định truyền thông marketing nhằm xác định giá gia tăng của một kế hoạch tổng hợp, đánh giá vai trò chiến lược của các thành phần khác nhau trong truyền thông như quảng cáo, khuyến mại, tuyên truyền và sự kết hợp các thành phần này để tạo ra một sự truyền thông rõ ràng, đều đặn, hiệu quả tối đa.”
(Hiệp hội các đại lý quảng cáo Mỹ 4As)
Final Presentation of International Marketing
STARBUCKS IN VIETNAM
If you would like to download these slides, send me via: nguyenpuyen91@gmail.com with your purpose of download.
Highlands Coffee's Marketing Mix 2016 ProposalPT NGOC HIEN
Phân tích đánh giá Marketing 7P trong ngành dịch vụ cà phê điển hình là Highlands Coffee tại 90 Cách mạng tháng tám, HCM. Và đưa ra đề xuất cải thiện, phát huy để gia tăng doanh thu bán hàng
Chiến lược xuất khẩu cà phê Trung Nguyên sang MỹYenPhuong16
Chiến lược xuất khẩu cà phê Trung Nguyên sang Mỹ, Giới thiệu sơ lược về Công ty cà phê Trung Nguyên, Sản phẩm cà phê của Trung Nguyên, Nhu cầu của thị trường Hoa Kỳ về sản phẩm cà phê, Thuế quan và các chính sách của Hoa Kỳ khi nhập khẩu cà phê Việt Nam, Phân khúc thị trường, Khách hàng mục tiêu, Thâm nhập thông qua xuất khẩu thông thường, Thâm nhập qua hợp đồng nhượng quyền, Giới thiệu về hệ thống nhượng quyền Trung Nguyên, Đánh giá những khó khăn của Trung Nguyên khi nhượng quyền tại Hoa Kỳ, Ma trận SWOT, Sử dụng các điểm mạnh để khai thác các cơ hội, Chiến lược ST: Sử dụng các điểm mạnh để né tránh các nguy cơ, Chiến lược WO: Hạn chế điểm yếu khai thác cơ hội, Chiến lược WT: Tối thiểu hoá các nguy cơ và né tránh các đe doạ
IDEA CONCEPT DIGITAL MARKETING PLAN Café Highlands CoffeeKent College
IDEA CONCEPT DIGITAL MARKETING PLAN Café Highlands Coffee Team: Phương Linh – Thùy Dương
Kent International College – www.kent.edu.vn
GV hướng dẫn: Nguyen Huu Phat
Hochiminh City, Dec 2011
The first Starbucks opened in Seattle, Washington, on March 30, 1971,
By three partners who met while they were students at the University of San Francisco
English teacher Jerry Baldwin
History teacher Zev Siegl, and
Writer Gordon Bowker
The three were inspired to sell high-quality coffee beans and equipment by coffee roasting entrepreneur Alfred Peet after he taught them his style of roasting beans.
This plan was developed within a group of five NYU students during the 2013 fall semester. We elaborated a complete (integrated) marketing plan covering from the market analysis to the marketing tactics selected to reach ours business goals and objectives.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
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1. GROUP 4
NGUYỄN MINH NGUYÊN
VŨ LÊ NGUYÊN
TRẦN THỊ THANH TÂM
ĐÀO THÚY TIÊN
BÙI TRẦN QUỐC VIỆT
QUÁCH TIỂU YẾN
2. Part 1: Introduce about the new giant competitor
• Brand (History, Stores, Form, …)
• Customers
• Mission statement
Part 2: Identify problems and find out solution
• R&D development
• SWOT analysis
• Short term and Long term Goals
Part 3: Enter upon a campaign
• Segmentation
• PR strategy
• Mission statement
TABLE OF CONTENTS
3. Information Starbucks Trung Nguyen Coffee
Nationality
COMPARATIVE
Date
Boss
Rank
HQ
Profit in 2011
Staffs
Stores
Available at
USA
1971
Howard Schultz
Top of the world
Seattle, Washington
11.7 billions USD
37,000 people
19,555 shops
58 nations
Viet Nam
1996
Nguyen Vu Le Dang
Number one in VN
Bui Thi Xuan district 1
100 milions USD
3,000 people
1000 shops
Viet Nam and Singapore
4. PENETRATING TO VIET NAM
In additional, Starbuck applies 3 terms to enter different
markets:
1. Licensing
2. Joint venture
3. Whole own subsidiary
In Viet Nam, Starbuck gets licensing
form Coffee Concepts Co (from Hong
Kong)
5. • Total stores: 17,651 (as of July 1, 2012)
• Now, being served in Viet Nam
• Location: 76 Lê Lai street, district 1, Hồ Chí Minh City
THEIR STORES
6. • Specialty for Asia: Asian Dolce Latte
• Beside 5 kinds of black coffees :Espresso Cafe, Americano, Espresso Con
Panna, Espresso Macchiato
• Others are coffee with cream, and Frappuccino® Blended Coffee which
are sweet, fat and flat.
• Those are hard to satisfy the tastes of heavy coffee drinker and hard to
make people stay awake but expensive (more than 70.000 VND )
THEIR COFFEE
7. Their mission: to inspire and nurture the human spirit
“One person, One cup and One neighborhood at a time.”
Their Coffee
• Sources the finest coffee beans.
• Roasts them with great care.
• Improve the lives of people who grow them.
Their Partners
• Creates a place where each of us can be ourselves.
• Treats each other with respect and dignity.
Their Customers
• Connect with, laugh with, and uplift the lives of our customers.
• Starts with the promise of a perfectly made beverage.
THEIR MISSION STATEMENT
8. Their Stores
• Makes customers feel this sense of belonging
• Our stores become a haven
• A break from the worries outside
• A place where you can meet with friends.
Their Neighborhood
• Take our responsibility to be good neighbors seriously.
• Want to be invited in wherever we do business.
• Can be a force for positive action – bringing together our partners,
customers, and the community to contribute every day.
• See that their responsibility – and their potential for good – is
even larger.
• The world is looking to Starbucks to set the new standard, yet
again. They will lead.
THEIR MISSION STATEMENT
9. Viet Nam GDP
BASE ON THE GRAPH WE HAVE SURE ABOUT THAT VIET NAM IS THE ONE
HAVE LOWEST GDP. IN INDONESIA, PEOPLE BUY 1 CUP OF COFFEE FOR 4$.
THE AMOUNT OF MONEY IS MORE THAN SALARY PER DAY IN VIET NAM.
10. TARGET CONSUMER:
High income
people
The first reason is people in HCM have average wage is 3000USD per
person (the same with GDP of Indonesia). Most of people in HCM are
adult and office worker so they can be the main customer of Starbuck.
11. In Viet Nam, Starbucks coffee is a stand-out brand, new trend to
catch, but quite luxury, very confined class to enjoy, …
+Teenagers: prove and feel proud of themselves
+Young adult: widen knowledge, experience and evaluate
international brand
+Foreigners: look for local home tastes and enviroment.
_Menu: abundant in drinks and foods
_Taste: insipid, greasy
_Environment: spacious, luxury, friendly, professional
_Price: high, unreasonable.
In Vietnam, Trung Nguyen coffee is popular, trust worthy,
suitable for most classes,…
_Taste: Strong – suitable for Vietnamese people, fragrant,
sebaceous.
_Enviroment: friendly, tradition, uncreative, applicance.
_Price: considerable, payable.
12. The first Vietnamese franchise of coffee houses.
Has wide distribution channels.
PR strategy.
Remains on the list of leading coffee companies in
Vietnam.
Become the international brand.
Lost market share, loss of orientation.
Confusion of policy and strategy as well as management.
SWOT ANALYSIS
S
W
O
T
13. Trung Nguyen
• The first Vietnamese franchise of coffee
houses, built a franchise network of more
than 10,000 cafés in the country.
• Franchised in Singapore, Cambodia,
Ukraine, Japan, German, Thailand, and
China .
• Wide distribution channels.
• Have coffee shops inside famous
buildings and malls which have large
amount of employees and people.
• High potential to improve in world’s
STRENGTHS
market.
• Easy to penetrate Asia coffee’s market.
• Expand brand.
• Good quality products such as Creative
Coffee no. 1, 2, 3, 4, 5, Legendee,
Passiona and Weasel.
• Captured and successfully launched a
series of consistent youthful style.
Starbucks
• High visibility locations to attract
customers.
• Established logo, developed brand,
copyrights, trademarks, website
and patents.
• Company operated retail stores,
International stores (no
franchises).
• Valued and motivated employees,
good work environment.
• Good relationships with suppliers
Industry market leader with a
globally renowned brand.
• Customer base loyalty.
• Product is the last socially accepted
addiction.
• Widespread and consistent
Knowledge based.
14. Trung Nguyen
• Apply price discrimination.
• Cannot control all the partners.
• Missing a top leader in the field of
creative and innovative style to
keep the system consistent.
• Focus too much on wide
development of the brand and
forget to develop image and style,
design furniture, etc.
• = > lose unique advantages that
have helped them leveled up .
WEAKNESSES
• PR strategies.
Starbucks
• High pricing which cost not all kind
of market could buy Starbucks’
products.
• Starbucks considered ‘American
Global’ which cost sentimental issue
for customers in some countries.
• Lack of internal focus (too much
focus on expansion).
• Self cannibalization.
• Cross functional management.
• Starbucks refuses to guarantee that
milk, beverages, chocolate, ice
cream, and baked goods sold in the
company’s stores are free of
genetically-modified ingredients.
• Because of its perfectness of
employees service, some employees
complaint about the management
which pushes them to always be
perfect. That is why they make
Starbucks Workers Union.
15. Trung Nguyen
• Remains on the list of leading
coffee companies in Vietnam.
• Become the International brand.
• Trung Nguyen also has many
opportunities and advantages
among foreign comers to attract
capital and better cooperation with
Asian countries.
• Create and improve images of
OPPORTUNITIES
stores.
• Improve franchises in Asia.
Starbucks
• Expansion into retail operations.
• Technological advances
New distribution channels
(delivery).
• New products.
• Distribution agreements.
• Brand extension.
• Emerging international markets.
• Continued domestic
expansion/domination of segment.
16. Trung Nguyen
• Lost market share, loss of
THREATS
orientation.
• Confusion of policy and strategy as
well as management.
• Lost market share, loss of
orientation and confusion of policy
and strategy as well as
management.
• Compete in price
• Improve quality and create new
flavors
• After a few years being used to
Vietnam market, foreign comers
will be more powerful
Starbucks
• Increased competition from coffee
shops and others (restaurants, street
carts, supermarkets)
• US market saturation
• Coffee price volatility in developing
countries
• Negative publicity from poorly
treated farmers in supplying
countries
• Consumer trends toward more
healthy ways and away from caffeine
• Fragile state of worldwide production
of specialty coffees
• Alienation of younger, domestic
market segments
• Corporate behemoth image
• Cultural and Political issues in
foreign countries
18. GOALS
In short-term:
Dominate domestic market.
• Improve images of stores.
• Rebuild the brand personality.
• Update menu with new flavors.
In long-term:
Conquer the world market.
• Expand revenue.
• Improve the quality of coffee bean.
• Improve PR strategy.
19. CONSUMERS
Lifestyle:
• Drink coffee regularly in any period of day.
• High evaluation in coffee’s taste and
efficiency.
• Enjoy the professional and peaceful
environment.
• Concern about healthy and environment
issues.
• Price is important.
Segmentation:
• Class: Middle and Upper class
• Age: over 25
• Job: Businessman and Employees
• Group: Believers
=> Have job, income and high need and high
estimate in coffee
20. Slogan: “One cup for one opportunity of your future”
• Our coffee can make you stay awake
• Make you more creative and flexible
• Keep healthier by containing non-toxic
Create a brand new outlook and new level of quality and brand.
• Expand spaces and markets.
• Design new and convenient tables, new cups, carpets….
Improve our brand.
• Bring new environment.
• Create new flavors.
• Improve skills in growing and frosting coffee beans.
C
A
M
P
A
I
G
N
21. DECORATION
Space
_ Cool, fresh, lots of trees and
flowers.
_ Quiet, clean and clear.
_ Luxury, elegant and
professional.
_ 2 kinds of space:
+ Cooling chamber
+ Open-air space
Design
_ Luxury, elegant and
professional.
_Use simple and luxury colors:
white, black, brown, …
_ Table and chair made from
wood with foam rubber.
_ Use good quality coffee cup set.
24. Sophisticated
• High price but reasonable
for middle and upper class.
• Space and design are
elegant, spacious and
luxury.
Luxurious
• Professional
environment.
• High- grade
furniture.
Gastronomic
• High quality of
coffee beans.
• Tasty drinks.
Adaptable
• Many branches in
and out side Viet
Nam.
• Many kinds of coffee.
Reliable
• Famous and long-standing
brand.
• Used by many
experts.
OUR BRAND PERSONALITY
26. Organize a reference group of people enjoying coffee
habits
• Experiencing kinds of coffee
• Capture information, current affairs and exchange
ACTIVITIES
their own experiences
• Many people, whether previously knew each other
or not, become friendly, and can be attached to
work together
Sponsor for variety show ( Dancing celebrities, Inside
VN, FBNC, Giving strength to exam seasons – Tiep suc
mua thi…)
• Broadcast weekly on TVs
• Promote products
• Brand recognition
Capture the tastes of consumer, produce the product
aims to please the average taste of undifferentiated
audience
Upgrade positions – become the 3rd home ( besides
consumers’ house and company) to help customers feel
themselves at home, relaxed and comfortable.
27. Bring satisfaction to consumers.
• Provide high quality and hygiene drinks
• Create friendly and professional environment
• Acquire question, feedbacks
Nurture the next generation and develop national economic.
MISSION
• Scholarships
• Training courses
• Recruitment
• Take part in annual Vietnamese high quality product festival
Keep our position.
• Continue to operate our own distinguished way.
• Value good relationships with consumers and partners
28. Justify Vietnamese coffee brand to the world.
• Establish an international channel providing a close view to the
process of growing, harvesting, selecting and selling coffee.
• Run several kinds of coffee to adapt the foreigners but still keeping
our unique taste