SlideShare a Scribd company logo
Starbucks expansion
into China
Fatimah Amin 1525094
Abdulrahim kahong 1317557
Dela Vikarani 1310826
Zahharil aqila izhar 1524184
Susmita Asad 1412206
Summary
• Starbucks, an American based company started its
operations in Seattle , Washington in 1971by three
partners who were inspired to sell high quality coffee
beans and equipment.
• In 1991 , it penetrated China’s market through a joint
venture with Mei Da Coffee Ltd in North China.
• Joint ventures helped to avoid legal issues and to give
bits of knowledge about the tastes of the local
consumers.
• Product quality and customer satisfaction are the two
most important strategic weapon of Starbucks.
China Today/Future
• China has become Starbucks' second largest and
fastest growing market.
• Today Starbucks is opening a new facility in China
that will be its largest store in the world.
• Increased competition from Mc Donald's, Caribou
coffee and Dunkin brands
• Pay close attention to demand factors such as
resident’s income and spending
Competitive strategies
PRODUCT
• To appeal to local tastes , they
implemented the strategy of
product differentiation.
PRICE
• They utilised the corporate pricing
strategy to reinforce the premium
image of the brand
HUMAN RESOURCES
• Training programs help well to preserve the
brand integrity.
• Compensation packages and career paths help
them to retain employees
PROMOTION
• High visibility and high traffic
locations were chosen in
order to attract more
consumers
• ‘Personal luxury’ was the
focus of the brand image
PLACE
• Creating the third place for everyone
to go to between home and work
• They attracted the customers by
offering air conditioning, comfortable
environment and a vibrant place
SWOT Analysis
strength
• new growth prospects
• Strong brand image
• Public awareness
• High quality product
• Clean well kept stores
Weakness
• Teaculture in China
• Dependence on US market
• Clash of American coffee culture
SWOT Analysis
opportunity
• potential customers
• long term growth .
• targeting younger generation
• Technological advancement
Threats
• Beijing culture and ancient
history
• Growing competition
• Financial threats due to
increased costs
Recommendations for
market develop growth
strategy
Maintain Coffee
culture
Reconsider rapid
growth strategy
How Starbucks was successful
entering China market?
Starbucks developed flavors, such as
green tea flavored coffee drinks, that
appeal to local tastes
By offering comfortable environments
in a market where few restaurants had
air conditioning in the late 1990s
Starbucks has also done an amazing
job at recruiting, retaining, and
training employees
Similarities
Rapid growth
strategy
Core product
Differences
“Starbucks US vs Starbucks China”
China US
Store 1,212 stores 13,930 stores
Revenue $2.94 billion $14.8 billion
Operating
income
$632 million $3.74 billion
Cultural differences
• Grab & Go customers
• Small sitting areas
• High demand for
brewed coffee
• Global rate
• Time spenders
• Large sitting area
• Least demand for
brewed coffee
• 20% higher price
than global rate
US
CHINA
Conclusion
• Starbucks can learn from their
experience in China and apply same
strategy to mix up with local
culture before having a physical
existence there.

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Starbucks expansion in CHINA

  • 1. Starbucks expansion into China Fatimah Amin 1525094 Abdulrahim kahong 1317557 Dela Vikarani 1310826 Zahharil aqila izhar 1524184 Susmita Asad 1412206
  • 2. Summary • Starbucks, an American based company started its operations in Seattle , Washington in 1971by three partners who were inspired to sell high quality coffee beans and equipment. • In 1991 , it penetrated China’s market through a joint venture with Mei Da Coffee Ltd in North China. • Joint ventures helped to avoid legal issues and to give bits of knowledge about the tastes of the local consumers. • Product quality and customer satisfaction are the two most important strategic weapon of Starbucks.
  • 3. China Today/Future • China has become Starbucks' second largest and fastest growing market. • Today Starbucks is opening a new facility in China that will be its largest store in the world. • Increased competition from Mc Donald's, Caribou coffee and Dunkin brands • Pay close attention to demand factors such as resident’s income and spending
  • 4. Competitive strategies PRODUCT • To appeal to local tastes , they implemented the strategy of product differentiation. PRICE • They utilised the corporate pricing strategy to reinforce the premium image of the brand HUMAN RESOURCES • Training programs help well to preserve the brand integrity. • Compensation packages and career paths help them to retain employees PROMOTION • High visibility and high traffic locations were chosen in order to attract more consumers • ‘Personal luxury’ was the focus of the brand image PLACE • Creating the third place for everyone to go to between home and work • They attracted the customers by offering air conditioning, comfortable environment and a vibrant place
  • 5. SWOT Analysis strength • new growth prospects • Strong brand image • Public awareness • High quality product • Clean well kept stores Weakness • Teaculture in China • Dependence on US market • Clash of American coffee culture
  • 6. SWOT Analysis opportunity • potential customers • long term growth . • targeting younger generation • Technological advancement Threats • Beijing culture and ancient history • Growing competition • Financial threats due to increased costs
  • 7. Recommendations for market develop growth strategy Maintain Coffee culture Reconsider rapid growth strategy
  • 8. How Starbucks was successful entering China market? Starbucks developed flavors, such as green tea flavored coffee drinks, that appeal to local tastes By offering comfortable environments in a market where few restaurants had air conditioning in the late 1990s Starbucks has also done an amazing job at recruiting, retaining, and training employees
  • 10. Differences “Starbucks US vs Starbucks China” China US Store 1,212 stores 13,930 stores Revenue $2.94 billion $14.8 billion Operating income $632 million $3.74 billion
  • 11. Cultural differences • Grab & Go customers • Small sitting areas • High demand for brewed coffee • Global rate • Time spenders • Large sitting area • Least demand for brewed coffee • 20% higher price than global rate US CHINA
  • 12. Conclusion • Starbucks can learn from their experience in China and apply same strategy to mix up with local culture before having a physical existence there.