The document discusses the key responsibilities and standards required for workers in health and social care roles. It covers understanding one's own role and how it fits within the broader care team. Workers must understand and follow regulations, codes of conduct, and standards of practice. The document also outlines rights and responsibilities towards both employers and those receiving care, including maintaining confidentiality, respecting others, and ensuring safety, dignity and rights. Partnership working with others involved in an individual's care is also an important part of providing effective support.
The document discusses personal development plans (PDPs) for workers. It explains that PDPs identify areas for development, goals, and how and when development will be achieved. Workers should contribute to discussions by considering their skills, development opportunities, ambitions, and choices. The process for agreeing a PDP involves setting objectives, planning activities, and setting timescales. Core skills like literacy, numeracy, and communication are important. Reflection, feedback, and continuing professional development also support growth.
The CARE CERTIFICATE document outlines standards for equality, diversity and inclusion in care. It defines key terms like equality, diversity, and inclusion. The document discusses reducing discrimination by providing person-centered care and treating individuals uniquely. Several pieces of UK legislation are mentioned that relate to equality, diversity, discrimination, and human rights in care settings, including the Equality Act of 2010, Care Act of 2014, and Human Rights Act of 1998. Discrimination must be challenged to uphold an individual's rights.
This document outlines standards for effective communication in care work. It discusses the importance of communication for developing understanding of individuals' needs. Effective communication helps ensure all views are valued and considered. The document describes different types of communication including verbal, non-verbal, gestures, sign language and braille. It explains how good communication builds trust and relationships while poor communication can lead to misunderstanding. Barriers to communication and the importance of checking understanding are also covered. The document provides guidance on maintaining confidentiality and using different communication methods according to an individual's needs.
This document discusses the principles of privacy and dignity in care. It outlines several key learning outcomes related to maintaining an individual's privacy and dignity, including supporting their rights to make choices about their own care. The document defines privacy and dignity, and provides examples of how to support both in a care setting. It also discusses the importance of involving individuals in decisions about their care, assessing risks, and supporting active participation and self-care.
The CARE CERTIFICATE outlines workers' duty of care to promote wellbeing and keep people safe from harm. It discusses (1) understanding how duty of care contributes to safe practice, (2) dealing with dilemmas that may arise from balancing rights and safety, and (3) properly handling comments, complaints, incidents, errors and confrontations. Workers must have skills to identify and report concerns, respect independence while preventing harm, and deal with mistakes to avoid recurrences. The document provides guidance on supporting complaints, reporting incidents per legislation, and managing conflict through de-escalation.
The document discusses the Care Certificate, which provides standards and competencies for health and social care workers. It covers understanding one's role and responsibilities, including providing care, working as part of a team, and maintaining confidentiality. Workers must understand values, aims, objectives, rights, and responsibilities regarding safety, dignity, and equality. The importance of reporting errors, whistleblowing, and partnership working are also discussed.
This document outlines the standards and values for working in a person-centered way. It discusses key principles like putting the individual's needs and choices first, learning their history and preferences, and regularly updating care plans. It also covers maintaining an individual's identity, privacy and dignity, and identifying signs of pain or discomfort to provide support.
The document discusses awareness of mental health conditions, dementia, and learning disabilities. It covers the experiences and needs of individuals with these conditions, common types of mental health problems and their symptoms, the importance of early diagnosis and person-centered care, relevant legislation and policies, and the social model of disability. Key points include understanding the individual's condition from their perspective, making adjustments to care delivery, and respecting their mental capacity and right to make their own decisions whenever possible.
The document discusses personal development plans (PDPs) for workers. It explains that PDPs identify areas for development, goals, and how and when development will be achieved. Workers should contribute to discussions by considering their skills, development opportunities, ambitions, and choices. The process for agreeing a PDP involves setting objectives, planning activities, and setting timescales. Core skills like literacy, numeracy, and communication are important. Reflection, feedback, and continuing professional development also support growth.
The CARE CERTIFICATE document outlines standards for equality, diversity and inclusion in care. It defines key terms like equality, diversity, and inclusion. The document discusses reducing discrimination by providing person-centered care and treating individuals uniquely. Several pieces of UK legislation are mentioned that relate to equality, diversity, discrimination, and human rights in care settings, including the Equality Act of 2010, Care Act of 2014, and Human Rights Act of 1998. Discrimination must be challenged to uphold an individual's rights.
This document outlines standards for effective communication in care work. It discusses the importance of communication for developing understanding of individuals' needs. Effective communication helps ensure all views are valued and considered. The document describes different types of communication including verbal, non-verbal, gestures, sign language and braille. It explains how good communication builds trust and relationships while poor communication can lead to misunderstanding. Barriers to communication and the importance of checking understanding are also covered. The document provides guidance on maintaining confidentiality and using different communication methods according to an individual's needs.
This document discusses the principles of privacy and dignity in care. It outlines several key learning outcomes related to maintaining an individual's privacy and dignity, including supporting their rights to make choices about their own care. The document defines privacy and dignity, and provides examples of how to support both in a care setting. It also discusses the importance of involving individuals in decisions about their care, assessing risks, and supporting active participation and self-care.
The CARE CERTIFICATE outlines workers' duty of care to promote wellbeing and keep people safe from harm. It discusses (1) understanding how duty of care contributes to safe practice, (2) dealing with dilemmas that may arise from balancing rights and safety, and (3) properly handling comments, complaints, incidents, errors and confrontations. Workers must have skills to identify and report concerns, respect independence while preventing harm, and deal with mistakes to avoid recurrences. The document provides guidance on supporting complaints, reporting incidents per legislation, and managing conflict through de-escalation.
The document discusses the Care Certificate, which provides standards and competencies for health and social care workers. It covers understanding one's role and responsibilities, including providing care, working as part of a team, and maintaining confidentiality. Workers must understand values, aims, objectives, rights, and responsibilities regarding safety, dignity, and equality. The importance of reporting errors, whistleblowing, and partnership working are also discussed.
This document outlines the standards and values for working in a person-centered way. It discusses key principles like putting the individual's needs and choices first, learning their history and preferences, and regularly updating care plans. It also covers maintaining an individual's identity, privacy and dignity, and identifying signs of pain or discomfort to provide support.
The document discusses awareness of mental health conditions, dementia, and learning disabilities. It covers the experiences and needs of individuals with these conditions, common types of mental health problems and their symptoms, the importance of early diagnosis and person-centered care, relevant legislation and policies, and the social model of disability. Key points include understanding the individual's condition from their perspective, making adjustments to care delivery, and respecting their mental capacity and right to make their own decisions whenever possible.
This document discusses nutrition, hydration, and food safety. It covers the importance of nutrition and hydration for health, identifying signs of poor nutrition and hydration, and supporting individuals in accordance with their care plans. Food safety is essential, as contamination can cause illness, and certain groups are more vulnerable. Proper food handling and storage helps prevent contamination from physical, chemical, bacterial, or allergenic hazards.
This document discusses handling information in health and social care. It states that information about an individual's care is sensitive and must be kept confidential, only sharing it with those who need to know. It provides examples of who would need to know, such as care workers involved in providing care but not neighbors or unrelated care workers. The document also discusses risks of sharing on social media and legal requirements regarding data protection and freedom of information. Policies around secure storage, passwords, and filing are described. Concerns about improper information handling should be reported to managers.
Safeguarding and protection in health and social care HSC M3 L2 Extended Dipl...OGUCHI MARTINS EGBUJOR
This document discusses safeguarding and protection in health and social care. It covers legislation, policies and procedures related to safeguarding children, young people and adults. Key learning outcomes include understanding types of abuse, the roles and responsibilities of health and social care practitioners in safeguarding, and the benefits of working in partnership. Legislation discussed includes the Care Act 2014, Mental Capacity Act 2005, and Safeguarding Vulnerable Groups Act 2006.
Unit 3 pp effective communication in health and social care outcome b and cHCEfareham
This document outlines the aims, objectives, and activities for a series of sessions on effective communication in health and social care. The sessions will cover identifying barriers to communication related to factors like religious beliefs, language, and isolation. Students will learn about overcoming communication barriers through alternative methods, equipment that supports different needs, and ensuring effective communication in care settings. Activities include identifying barriers, explaining how barriers affect individuals, and creating materials to demonstrate understanding of key communication concepts.
This document provides information about a unit on safeguarding and protection in health and social care. It discusses identifying and assessing why a safe environment is important, protecting vulnerable adults and children, relevant legislation, and the different types of abuse including possible signs and indicators. Key points covered include defining safeguarding, who is considered a vulnerable person, children's protection from harm, responsibilities of those working in health and social care, and legislation regarding both adults and children.
This document outlines the expectations, learning outcomes, and activities for a unit on equality, diversity and rights in health and social care. It includes:
- Expectations for student behavior and preparation for class.
- Learning outcomes related to defining key terms like equality, diversity, and inclusion, and legislation promoting anti-discrimination.
- Small group tasks to define terms and discuss disability inclusion.
- Discussions of barriers to equality and the Equality Act of 2010's protected characteristics.
- Suggested home learning tasks on supporting those with hearing impairments.
This document discusses equality and diversity, providing definitions and perspectives from various sources. Equality refers to equal treatment and opportunities regardless of personal attributes, while diversity acknowledges and respects individual differences. The document outlines relevant UK legislation and how positive action differs from illegal positive discrimination. It provides guidance for organizations to establish equitable policies and procedures regarding recruitment, training, and addressing issues like harassment.
This document outlines an equality, diversity and inclusion training course for those working in the care sector. The aim is to introduce equality and diversity concepts so discrimination can be reduced. Learners will define key terms like equality, diversity, inclusion and discrimination. They will learn about perceptions, stereotyping, prejudice, harassment and bullying. The course also covers discrimination in care settings and how to promote diversity and reduce discrimination in the workplace. It discusses relevant UK laws around equality and diversity and signposts to organizations providing further information and support.
Here are 3 potential responses you could have to overhearing a discriminatory remark:
1. Politely but firmly call out the discriminatory language and explain why it is inappropriate and hurtful. Request that more inclusive language be used going forward.
2. Discreetly pull the person making the remark aside later and have a respectful conversation about why certain words or assumptions can promote harm, and how we can all work to be more understanding of different people and perspectives.
3. If I felt unsafe directly confronting the person, I would report the incident to the proper authorities according to my workplace or school's policies, so the issue could be addressed through approved channels. My goal would be to establish an environment of dignity
This document discusses demonstrating respect in the workplace. It defines respect as feeling admiration and regard for someone due to their good qualities. Employees most want to feel respected by their employers and coworkers. A respectful workplace includes supportive management, opportunities for training, acknowledgement for good work, and constructive relationships. Disrespect can cause physical and mental health problems for employees. The document provides seven steps to demonstrate respect, such as recognizing differences, listening with empathy, giving personal space, and treating everyone equally. An overall respectful workplace benefits all stakeholders.
The document discusses ethics in the workplace. It begins by defining ethics as moral principles that govern a person's or group's behavior. It then discusses various ethical theories like virtue ethics, duty ethics, and utilitarianism. It also addresses ethical dilemmas, decision making processes, and core values like integrity, honesty, and professionalism that are important in the workplace. The document provides examples of ethical issues that can arise and strategies for promoting ethics. It emphasizes the need for frameworks, awareness, and commitment to ensure ethical conduct.
Companies which follow certain business ethics have better chances of survival, as compared with the ones whose only goal is to make profits, even if they have to make several compromises to achieve their goals.
The document discusses work ethics and the importance of having good work ethics. It defines ethics as a collection of values and behaviors that are considered moral. It lists 10 characteristics of good work ethics, including attendance, character, teamwork, appearance, attitude, productivity, organizational skills, communication, cooperation, and respect. The document also discusses core values that are essential for success, such as honesty, respect, compassion, fairness, and responsibility. Having good work ethics provides benefits like being more employable, having desirable work habits, and being more motivated employees.
Workplace ethics are important for effective productivity and balance in both personal and professional life. Common issues of workplace ethics include punctuality, responsibility, integrity, loyalty, teamwork, and professionalism. While ethical problems are inevitable, training and recognizing good behavior can help promote strong, two-way ethics that are both personal and professional.
This document provides an overview of a unit on equality, diversity and rights in health and social care. The key learning outcomes are described as:
1) Describe the framework of the Global Goals for Sustainable Development.
2) Outline one global topic, gender equality.
3) Explain the responsibilities of health and social care practitioners in relation to whistleblowing.
Various topics are discussed including the Global Goals, gender equality, whistleblowing policies and procedures, and the roles and responsibilities of the Care Quality Commission. Small group and individual activities are assigned related to these topics.
Samridhi Sharma presented on ethics in the workplace. They defined ethics as values and behaviors considered moral. Positive work ethic refers to values and actions deemed appropriate at work. Ten key work ethic areas were discussed: attendance, character, teamwork, appearance, attitude, productivity, organizational skills, communication, cooperation, and respect. Examples of expected behaviors in each area, like punctuality, honesty, and treating others with courtesy, were provided.
This document discusses the concept of values-based education and responsibility. It defines values and responsibility, then lists different types of responsibility including moral, legal, family, community, and personal. The document provides tips for demonstrating personal responsibility at home, school, and in life generally. Some benefits of responsibility mentioned include less stress, gaining respect from others, and boosting self-esteem. Overall, the document promotes showing responsibility to make the world a better place.
This document summarizes a class on communication in health and social care. It discusses professional relationships and boundaries, defines professional love, and outlines different working relationships practitioners may have. Students are asked to identify the health and social care values that underpin professional relationships, consider the importance of policies and procedures in their settings, and describe the roles of colleagues like care home managers. The document also covers inter-agency working, decision making, and maintaining confidentiality.
This document provides a recap of weeks 2-12 of a course on working with others. It discusses key topics like understanding roles and responsibilities, planning workloads with supervisors, legislation and standards, effective communication, and teamwork. Specific strategies for effective communication in staff meetings are outlined, such as actively listening, preparing an agenda, sharing ideas freely, and clarifying responsibilities. The importance of empathy, support, and sharing information between coworkers is also emphasized.
This document outlines the content of a workshop on workplace ethics hosted by the Integrity Management Unit of the National Prosecuting Authority (NPA) of South Africa. The workshop covers topics like rules of engagement, personal and organizational branding, ethics in decision-making, conflict of interest, whistleblowing policies, and the way forward for cultivating integrity in the workplace. The overall purpose is to help NPA officials conduct their work in an ethical manner and maintain public confidence.
This document discusses nutrition, hydration, and food safety. It covers the importance of nutrition and hydration for health, identifying signs of poor nutrition and hydration, and supporting individuals in accordance with their care plans. Food safety is essential, as contamination can cause illness, and certain groups are more vulnerable. Proper food handling and storage helps prevent contamination from physical, chemical, bacterial, or allergenic hazards.
This document discusses handling information in health and social care. It states that information about an individual's care is sensitive and must be kept confidential, only sharing it with those who need to know. It provides examples of who would need to know, such as care workers involved in providing care but not neighbors or unrelated care workers. The document also discusses risks of sharing on social media and legal requirements regarding data protection and freedom of information. Policies around secure storage, passwords, and filing are described. Concerns about improper information handling should be reported to managers.
Safeguarding and protection in health and social care HSC M3 L2 Extended Dipl...OGUCHI MARTINS EGBUJOR
This document discusses safeguarding and protection in health and social care. It covers legislation, policies and procedures related to safeguarding children, young people and adults. Key learning outcomes include understanding types of abuse, the roles and responsibilities of health and social care practitioners in safeguarding, and the benefits of working in partnership. Legislation discussed includes the Care Act 2014, Mental Capacity Act 2005, and Safeguarding Vulnerable Groups Act 2006.
Unit 3 pp effective communication in health and social care outcome b and cHCEfareham
This document outlines the aims, objectives, and activities for a series of sessions on effective communication in health and social care. The sessions will cover identifying barriers to communication related to factors like religious beliefs, language, and isolation. Students will learn about overcoming communication barriers through alternative methods, equipment that supports different needs, and ensuring effective communication in care settings. Activities include identifying barriers, explaining how barriers affect individuals, and creating materials to demonstrate understanding of key communication concepts.
This document provides information about a unit on safeguarding and protection in health and social care. It discusses identifying and assessing why a safe environment is important, protecting vulnerable adults and children, relevant legislation, and the different types of abuse including possible signs and indicators. Key points covered include defining safeguarding, who is considered a vulnerable person, children's protection from harm, responsibilities of those working in health and social care, and legislation regarding both adults and children.
This document outlines the expectations, learning outcomes, and activities for a unit on equality, diversity and rights in health and social care. It includes:
- Expectations for student behavior and preparation for class.
- Learning outcomes related to defining key terms like equality, diversity, and inclusion, and legislation promoting anti-discrimination.
- Small group tasks to define terms and discuss disability inclusion.
- Discussions of barriers to equality and the Equality Act of 2010's protected characteristics.
- Suggested home learning tasks on supporting those with hearing impairments.
This document discusses equality and diversity, providing definitions and perspectives from various sources. Equality refers to equal treatment and opportunities regardless of personal attributes, while diversity acknowledges and respects individual differences. The document outlines relevant UK legislation and how positive action differs from illegal positive discrimination. It provides guidance for organizations to establish equitable policies and procedures regarding recruitment, training, and addressing issues like harassment.
This document outlines an equality, diversity and inclusion training course for those working in the care sector. The aim is to introduce equality and diversity concepts so discrimination can be reduced. Learners will define key terms like equality, diversity, inclusion and discrimination. They will learn about perceptions, stereotyping, prejudice, harassment and bullying. The course also covers discrimination in care settings and how to promote diversity and reduce discrimination in the workplace. It discusses relevant UK laws around equality and diversity and signposts to organizations providing further information and support.
Here are 3 potential responses you could have to overhearing a discriminatory remark:
1. Politely but firmly call out the discriminatory language and explain why it is inappropriate and hurtful. Request that more inclusive language be used going forward.
2. Discreetly pull the person making the remark aside later and have a respectful conversation about why certain words or assumptions can promote harm, and how we can all work to be more understanding of different people and perspectives.
3. If I felt unsafe directly confronting the person, I would report the incident to the proper authorities according to my workplace or school's policies, so the issue could be addressed through approved channels. My goal would be to establish an environment of dignity
This document discusses demonstrating respect in the workplace. It defines respect as feeling admiration and regard for someone due to their good qualities. Employees most want to feel respected by their employers and coworkers. A respectful workplace includes supportive management, opportunities for training, acknowledgement for good work, and constructive relationships. Disrespect can cause physical and mental health problems for employees. The document provides seven steps to demonstrate respect, such as recognizing differences, listening with empathy, giving personal space, and treating everyone equally. An overall respectful workplace benefits all stakeholders.
The document discusses ethics in the workplace. It begins by defining ethics as moral principles that govern a person's or group's behavior. It then discusses various ethical theories like virtue ethics, duty ethics, and utilitarianism. It also addresses ethical dilemmas, decision making processes, and core values like integrity, honesty, and professionalism that are important in the workplace. The document provides examples of ethical issues that can arise and strategies for promoting ethics. It emphasizes the need for frameworks, awareness, and commitment to ensure ethical conduct.
Companies which follow certain business ethics have better chances of survival, as compared with the ones whose only goal is to make profits, even if they have to make several compromises to achieve their goals.
The document discusses work ethics and the importance of having good work ethics. It defines ethics as a collection of values and behaviors that are considered moral. It lists 10 characteristics of good work ethics, including attendance, character, teamwork, appearance, attitude, productivity, organizational skills, communication, cooperation, and respect. The document also discusses core values that are essential for success, such as honesty, respect, compassion, fairness, and responsibility. Having good work ethics provides benefits like being more employable, having desirable work habits, and being more motivated employees.
Workplace ethics are important for effective productivity and balance in both personal and professional life. Common issues of workplace ethics include punctuality, responsibility, integrity, loyalty, teamwork, and professionalism. While ethical problems are inevitable, training and recognizing good behavior can help promote strong, two-way ethics that are both personal and professional.
This document provides an overview of a unit on equality, diversity and rights in health and social care. The key learning outcomes are described as:
1) Describe the framework of the Global Goals for Sustainable Development.
2) Outline one global topic, gender equality.
3) Explain the responsibilities of health and social care practitioners in relation to whistleblowing.
Various topics are discussed including the Global Goals, gender equality, whistleblowing policies and procedures, and the roles and responsibilities of the Care Quality Commission. Small group and individual activities are assigned related to these topics.
Samridhi Sharma presented on ethics in the workplace. They defined ethics as values and behaviors considered moral. Positive work ethic refers to values and actions deemed appropriate at work. Ten key work ethic areas were discussed: attendance, character, teamwork, appearance, attitude, productivity, organizational skills, communication, cooperation, and respect. Examples of expected behaviors in each area, like punctuality, honesty, and treating others with courtesy, were provided.
This document discusses the concept of values-based education and responsibility. It defines values and responsibility, then lists different types of responsibility including moral, legal, family, community, and personal. The document provides tips for demonstrating personal responsibility at home, school, and in life generally. Some benefits of responsibility mentioned include less stress, gaining respect from others, and boosting self-esteem. Overall, the document promotes showing responsibility to make the world a better place.
This document summarizes a class on communication in health and social care. It discusses professional relationships and boundaries, defines professional love, and outlines different working relationships practitioners may have. Students are asked to identify the health and social care values that underpin professional relationships, consider the importance of policies and procedures in their settings, and describe the roles of colleagues like care home managers. The document also covers inter-agency working, decision making, and maintaining confidentiality.
This document provides a recap of weeks 2-12 of a course on working with others. It discusses key topics like understanding roles and responsibilities, planning workloads with supervisors, legislation and standards, effective communication, and teamwork. Specific strategies for effective communication in staff meetings are outlined, such as actively listening, preparing an agenda, sharing ideas freely, and clarifying responsibilities. The importance of empathy, support, and sharing information between coworkers is also emphasized.
This document outlines the content of a workshop on workplace ethics hosted by the Integrity Management Unit of the National Prosecuting Authority (NPA) of South Africa. The workshop covers topics like rules of engagement, personal and organizational branding, ethics in decision-making, conflict of interest, whistleblowing policies, and the way forward for cultivating integrity in the workplace. The overall purpose is to help NPA officials conduct their work in an ethical manner and maintain public confidence.
This document provides an overview of key concepts related to human values and professional ethics in engineering. It discusses morals, values, ethics, integrity, work ethic, service learning, civic virtue, respect for others, honesty, courage, valuing time, cooperation, and commitment. For each topic, it provides definitions and explanations of how they relate to professional ethics. The document also discusses ethical decision making, approaches to ethics, and ethics in information technology.
The document discusses the legal concept of duty of care that individuals working with vulnerable people have. It explains that duty of care means acting with reasonable care and caution to prevent harm or injury. Failure to meet this standard can result in negligence claims if damages occur. Specific duties mentioned include following organizational policies, prioritizing client safety, seeking guidance from supervisors when uncertain, and having proper training. The document stresses the importance of understanding one's legal and ethical obligations to avoid breaching duty of care.
LAWS AND POLICIES REPORT in masteral courseMei Miraflor
This document discusses laws, policies, ethics and values. It defines ethics as relating to morals and treating moral questions. Professionals play important roles in ensuring compliance with applicable laws and policies through upholding a code of ethics that embodies principles like duty, competence, objectivity, integrity, honesty, courage, fairness and respect. The document also states that law is intended to reflect and enforce the moral and ethical standards of society, and that legal systems are value-laden reflections of a society's interests.
This is a presentation created for midwifery students to increase their knowledge and awareness about professionalism, code of ethics of midwives in the Philippines and code of good governance.
This document discusses preparing for work in the community sector and the importance of teamwork. It covers several key points:
1) Community service work is governed by legislation which establishes statutory and regulatory requirements regarding duties of care, negligence, privacy, and confidentiality. Workers must understand and comply with relevant Acts.
2) Teamwork is important in community services as workers often collaborate to achieve common goals, share ideas, solve problems, and make decisions. Effective teams pool information, generate more options, and can achieve more than individuals.
3) Different types of teams exist, including those focused on specific tasks or client groups, and management teams. Committee members also work as teams to manage community organizations. Working as an
Professional ethics and responsibilities17221598-012
This document discusses professional ethics and responsibilities for computer professionals. It defines professional ethics as principles that govern behavior in a business environment and relationships with customers, clients, and others affected. Examples of good ethics discussed include honesty, integrity, fairness, concern for others, respect, commitment to excellence, and accountability. The document also discusses guidelines for computer professionals, noting they have special responsibilities due to their expertise and the potential impacts of their work. Professional codes of ethics provide values and responsibilities to guide ethical decision making.
How to make good personality:
Don’t be loud, know when to speak up.
Don’t be afraid to talk to others, having a sense of humor is a plus.
Remember, personality doesn’t mean that you should have look.
Be kind and considerate.
This document provides an employee handbook for direct support professionals working with individuals who have intellectual and developmental disabilities. It outlines job responsibilities, core principles, policies, procedures, and guidelines for maintaining professional boundaries, transportation, communication, and caring for customers with specific medical conditions. Key responsibilities for DSPs include assisting customers with daily living activities while promoting independence, maintaining customer safety, and ensuring customers are involved in community activities. The handbook also details codes of ethics, dress code, handling of customer funds, reporting requirements, and acknowledgement of policies.
This document discusses ethics, social responsibility, and managing diversity. It defines stakeholders as groups with an interest in an organization. Managers must make ethical decisions that balance stakeholders' interests. Ethics come from societal, professional, and individual sources. Managers face challenges distributing benefits fairly among stakeholders. Being socially responsible benefits companies through improved welfare and reputation. Diversity in the workforce requires equal opportunity and fair treatment for all groups to promote justice and performance. Managing diversity involves awareness of biases and cultural differences.
I apologize, upon further reflection I do not feel comfortable advising on hypothetical legal or ethical scenarios without more context. As counselors, our duty is to protect client welfare and confidentiality within legal and ethical guidelines.
This document outlines a company's code of ethics policy. It aims to provide employees with guidelines on business ethics and handling controversial issues. The policy applies to all employees and business partners. It is based on common ethics principles like respect, integrity, justice, lawfulness, and accountability. Having a written code establishes clear disciplinary actions for violations and helps guide decisions, especially in grey areas. It is important as it prevents wrong behavior, promotes goodness, ensures social responsibility, and sets a high standard.
The document provides an overview of key concepts in professional ethics for engineering including:
1. It defines concepts like morals, values, ethics, integrity and discusses the importance of virtues like honesty, courage and commitment.
2. It explains the importance of human values like respect for others, caring, sharing, living peacefully and discusses sub-values like love, truth and non-violence.
3. It discusses work ethics, codes of conduct, and the importance of integrity, empathy and character for professionals.
The document discusses various topics related to work ethics including policies and procedures, adherence to employer policies, decision making, integrity, self-confidence, and relationships in the workplace. It provides guidance on developing and following clear policies, treating employees and peers with respect, maintaining honest and professional relationships with clients, and demonstrating integrity through one's actions.
This document discusses business ethics and values. It begins by asking whether companies truly apply their ethical values and codes of conduct. It then defines business ethics as the moral principles or guidelines that govern organizational conduct. The document notes that while making money is not wrong, how a business treats individuals and other organizations is important. It argues that good business ethics should be part of every business and discusses factors like a business's responsibility in its relationships with other entities. Overall, the document examines the concept of business ethics and their role and importance in organizations.
The document discusses ethics, professional responsibilities, and managing global projects. It defines ethics as rules governing a profession. Professional responsibilities include integrity, contributing to knowledge, applying expertise, balancing stakeholder interests, and respecting differences. When facing an ethical dilemma, one must consider utilitarian, rights, justice, common good, and virtue approaches. Making ethical decisions impacts employee motivation, customer loyalty, and community perception. The PMI Code of Ethics outlines vision and conduct standards. For global projects, one should develop cultural awareness but not assume similarities, and remain patient, objective and keep a sense of humor.
This document outlines the key topics in dental ethics including:
- The meaning and importance of ethics, professionalism, and making ethical decisions in dentistry.
- Guidelines for ethical dental practice including responsibilities to patients and maintaining professional competence.
- The goals and functions of ethics committees in reviewing ethical issues.
- Concepts in dental jurisprudence including negligence, malpractice, and regulations governing licensed dental professionals.
- Factors considered in ethical treatment including obtaining consent and managing situations where treatment quality may need to be compromised.
This document is the Code of Conduct for Operation Noah's Ark Corporation (O.N.A.). It outlines the company's core principles of integrity and avoiding conflicts of interest. The Code discusses how employees should serve users, respect each other, avoid conflicts of interest, preserve confidentiality, protect assets, ensure financial integrity, obey laws, and who to contact with questions or concerns about the Code.
A stoma bag collects waste from a surgically created opening (stoma) in the abdomen. A stoma may be needed for conditions like cancer or bowel disease. There are three main types of stoma - for the small bowel, large bowel, or ureters. To care for a stoma bag, the area around the stoma must be cleaned gently without rubbing before applying a new bag. The bag flange is cut to size and fitted securely over the stoma to collect waste without leaks. Full bags are emptied into the toilet and disposed of properly.
Pressure sores, also known as decubitus ulcers or bed sores, are localized skin injuries caused by prolonged pressure, friction, or shearing forces that impair blood flow. They commonly form over bony areas of immobilized patients and cost health systems billions annually to treat. Prevention focuses on reducing pressure, moisture, and shearing through frequent repositioning, skin care, nutrition, and devices like air mattresses. Pressure sores are staged from 1 to 4 based on tissue depth involvement and managed accordingly through cleaning, debridement, dressings, and sometimes antibiotics.
This document defines child abuse and outlines the different types. It states that child abuse includes physical, emotional, sexual, and neglect. Abuse can occur within the family, community, or institutional settings. The document also discusses factors that can increase the risk of abuse, such as a child's developmental needs, a caregiver's capacity to meet those needs, and environmental factors. The four main types of abuse are defined as physical, emotional, sexual, and neglect.
Local authorities have a duty to investigate if a child is suspected to be at risk of significant harm. Safeguarding aims to protect children's wellbeing and development by ensuring their safety, stability, and care. It also aims to prevent maltreatment, neglect, violence, and impairment that could affect a child's life chances. Child protection refers specifically to protecting children who are suffering or likely to suffer significant harm. Child protection conferences bring together family and professionals to assess risk and create plans for children deemed at risk of harm.
The document discusses safeguarding children from harm and impairment. It defines significant harm as ill-treatment or impairment of a child's health or development. Children can be more vulnerable if they are babies, disabled, isolated, in care, or have emotional/behavioral difficulties. Professionals must take special care to safeguard children living in stressful circumstances such as poverty, domestic violence, parental mental illness, substance abuse, racism, or crime. Babies under one are especially vulnerable to abuse and have the highest rates of homicide and child protection plans.
Children who are vulnerable and unlikely to maintain a satisfactory level of health or development without support services. A continuum of need exists from simple to complex support needs, with child protection needs requiring intervention under section 47 of the Children Act. Legislation like the Children Acts of 1989 and 2004 and Education Act of 2002 provide guidance on safeguarding children. Abuse can occur through neglect, physical, sexual, or emotional abuse by family, institutions, communities, or strangers including online.
This document discusses child protection in the UK. It defines child protection as protecting children from abuse and neglect through measures and structures. The aims are to raise awareness of safeguarding responsibilities and signs of possible abuse. The Children Act 1989 is the key legislation, establishing the paramount principle of a child's welfare and defining parental responsibility, local authority duties to investigate suspected harm, and children "in need". The 2004 Act responded to inquiries by integrating children's services and establishing safeguarding boards between agencies.
There are two main types of stroke: ischaemic and haemorrhagic. Ischaemic strokes are caused by blockages in arteries supplying the brain, usually from blood clots or fatty deposits. Haemorrhagic strokes occur when a blood vessel in the brain bursts, usually due to high blood pressure. Key tests to determine the type of stroke include brain scans such as CT or MRI scans, and ultrasounds of the neck arteries. The type of stroke determines the appropriate treatment.
Signs and symptoms of a stroke include drooping of the face, arms or legs, blurred vision, slurred speech, confusion, weakness or numbness. Key stages include symptoms developing suddenly due to a blockage or bleed in the brain. Location of damage in the brain determines affected areas of the body. Treatment depends on stroke type, such as clot-busting drugs for ischemic strokes. Recovery often occurs in the first few months but can last years with rehabilitation support. Prevention is important as risk of another stroke remains high post-stroke.
Most strokes are caused by damaged arteries that carry blood to the brain. Arteries can become hardened, narrowed, or weakened over time from conditions like high blood pressure, smoking, high cholesterol, heart disease, and diabetes. The location and severity of reduced blood flow in the brain determines the symptoms, as different areas of the brain control different body functions.
A stroke occurs when the blood supply to part of the brain is interrupted, causing brain cells to be damaged or die. This document provides an overview of a stroke awareness training course, which aims to teach candidates about stroke symptoms, types, risk factor management, emergency response, and post-stroke management and support. The goals are to help people understand what a stroke is, recognize the signs of a stroke, and know how to appropriately respond in the event of a stroke.
A stroke occurs when the blood supply to the brain is disrupted, depriving brain cells of oxygen and nutrients. Most strokes are caused by a blood clot blocking an artery, while some are caused by bleeding in the brain. Symptoms of a stroke can include numbness or weakness on one side of the body, facial drooping, slurred speech, and blurred vision. It is a medical emergency and calling emergency services immediately is crucial to receiving timely treatment.
The document provides guidelines for various caregiving tasks including reducing costs of high protein foods, preventing skin breakdown, lifting and moving recipients safely, general positioning principles, turning and positioning rules, ambulation safety, and safe cleaning product use. Key recommendations are to use cheaper poultry over red meat, change recipient positions every two hours to prevent skin issues, bend at hips and knees with back straight when lifting, and do not mix cleaning products.
Health records serve two main functions - primary and secondary. The primary function is to record important clinical information for healthcare professionals involved in a patient's care, such as treatments, allergies, medications, test results, and personal details. The secondary function is to use anonymized record data to improve public health services, track disease spread and risk factors, and conduct clinical research on treatment effectiveness. Records take many forms, both paper and electronic, and include notes from appointments, hospital admission and discharge records, test results, x-rays, and images. Employers and those in control of premises have a legal duty under RIDDOR to record and report work-related injuries, diseases, and incidents.
Personal care involves assistance with activities of daily living like washing, dressing, eating and mobility. It is provided by trained carers rather than nurses for those needing help but not medical care. Good communication techniques include listening, making eye contact, using simple language, giving feedback without interrupting or appearing impatient. Kitchen safety means avoiding high heat with grease, using potholders for hot items, cleaning spills immediately, and being careful with knives. Signs of infection can include fever, restlessness, chills, abnormal discharge, swelling, lack of appetite, redness, pain, and changes in behavior.
This document discusses a personal care course that teaches candidates how to provide quality personal care according to individuals' needs. The course covers bathing, showering, mouth and denture care, hair care, foot and nail care, and adhering to basic safety and standard precaution principles. The aims are to understand what personal care involves, how to provide different types of personal care according to needs, and the importance of recording and reporting. Personal care includes assistance with bodily functions like dressing, washing, bathing, toileting, eating, drinking, taking medication, and communicating. It is the occupation of attending to the physical needs of those unable to care for themselves, such as tasks involving moving, eating, cooking, shopping,
Feeding tubes are often inappropriately inserted in patients with dementia contrary to their and their families' wishes. Research shows little benefit from aggressive nutritional support via feeding tubes for those with dementia as it does not improve life expectancy, weight, or reduce complications. Feeding tubes should not be used for administrative convenience and have been found to adversely affect quality of life in terminal patients. Hospitals are now reviewing PEG requests with nutrition teams and consultants to appropriately assess if insertion will improve quality of life rather than just prolonging it.
This document provides information on caring for and potential complications of a PEG tube. It describes routinely cleaning and rotating the tube to prevent adherence. Potential immediate complications within 72 hours include hemorrhage, perforation, aspiration or oversedation from the endoscopy, as well as ileus, pneumoperitoneum or wound issues. Delayed complications can include gastric outlet obstruction, buried bumper syndrome, dislodged or blocked tubes, or infections. PEG tubes should be removed if no longer needed, for persistent infections, or failure/deterioration, and the method depends on the tube type.
PEG is a surgical procedure where a feeding tube is placed through the abdomen into the stomach using an endoscope, avoiding open abdominal surgery. It is used for patients unable to eat for a prolonged period. A gastrostomy is created through the skin and stomach using the endoscope to guide placement of the feeding tube. PEG is performed to provide nutrition to patients who cannot swallow food and is done by physicians like surgeons, ENT specialists, radiologists or gastroenterologists, often in outpatient settings. It has advantages over surgical gastrostomy in taking less time, carrying less risk and costing less.
This document provides an introduction to PEG (percutaneous endoscopic gastrostomy) feeding. PEG is a medical procedure where a feeding tube is inserted directly into the stomach through the abdominal wall, allowing for enteral nutrition when oral intake is not adequate. The document outlines what PEG is, the insertion method, benefits of PEG feeding, post-insertion management and care, potential complications, and feeding techniques. PEG is an alternative to open surgical gastrostomy that does not require general anesthesia, using mild sedation instead. PEG tubes can also be extended into the small intestine for feeding.
R3 Stem Cell Therapy: A New Hope for Women with Ovarian FailureR3 Stem Cell
Discover the groundbreaking advancements in stem cell therapy by R3 Stem Cell, offering new hope for women with ovarian failure. This innovative treatment aims to restore ovarian function, improve fertility, and enhance overall well-being, revolutionizing reproductive health for women worldwide.
2024 HIPAA Compliance Training Guide to the Compliance OfficersConference Panel
Join us for a comprehensive 90-minute lesson designed specifically for Compliance Officers and Practice/Business Managers. This 2024 HIPAA Training session will guide you through the critical steps needed to ensure your practice is fully prepared for upcoming audits. Key updates and significant changes under the Omnibus Rule will be covered, along with the latest applicable updates for 2024.
Key Areas Covered:
Texting and Email Communication: Understand the compliance requirements for electronic communication.
Encryption Standards: Learn what is necessary and what is overhyped.
Medical Messaging and Voice Data: Ensure secure handling of sensitive information.
IT Risk Factors: Identify and mitigate risks related to your IT infrastructure.
Why Attend:
Expert Instructor: Brian Tuttle, with over 20 years in Health IT and Compliance Consulting, brings invaluable experience and knowledge, including insights from over 1000 risk assessments and direct dealings with Office of Civil Rights HIPAA auditors.
Actionable Insights: Receive practical advice on preparing for audits and avoiding common mistakes.
Clarity on Compliance: Clear up misconceptions and understand the reality of HIPAA regulations.
Ensure your compliance strategy is up-to-date and effective. Enroll now and be prepared for the 2024 HIPAA audits.
Enroll Now to secure your spot in this crucial training session and ensure your HIPAA compliance is robust and audit-ready.
https://conferencepanel.com/conference/hipaa-training-for-the-compliance-officer-2024-updates
DECODING THE RISKS - ALCOHOL, TOBACCO & DRUGS.pdfDr Rachana Gujar
Introduction: Substance use education is crucial due to its prevalence and societal impact.
Alcohol Use: Immediate and long-term risks include impaired judgment, health issues, and social consequences.
Tobacco Use: Immediate effects include increased heart rate, while long-term risks encompass cancer and heart disease.
Drug Use: Risks vary depending on the drug type, including health and psychological implications.
Prevention Strategies: Education, healthy coping mechanisms, community support, and policies are vital in preventing substance use.
Harm Reduction Strategies: Safe use practices, medication-assisted treatment, and naloxone availability aim to reduce harm.
Seeking Help for Addiction: Recognizing signs, available treatments, support systems, and resources are essential for recovery.
Personal Stories: Real stories of recovery emphasize hope and resilience.
Interactive Q&A: Engage the audience and encourage discussion.
Conclusion: Recap key points and emphasize the importance of awareness, prevention, and seeking help.
Resources: Provide contact information and links for further support.
Gemma Wean- Nutritional solution for Artemiasmuskaan0008
GEMMA Wean is a high end larval co-feeding and weaning diet aimed at Artemia optimisation and is fortified with a high level of proteins and phospholipids. GEMMA Wean provides the early weaned juveniles with dedicated fish nutrition and is an ideal follow on from GEMMA Micro or Artemia.
GEMMA Wean has an optimised nutritional balance and physical quality so that it flows more freely and spreads readily on the water surface. The balance of phospholipid classes to- gether with the production technology based on a low temperature extrusion process improve the physical aspect of the pellets while still retaining the high phospholipid content.
GEMMA Wean is available in 0.1mm, 0.2mm and 0.3mm. There is also a 0.5mm micro-pellet, GEMMA Wean Diamond, which covers the early nursery stage from post-weaning to pre-growing.
International Cancer Survivors Day is celebrated during June, placing the spotlight not only on cancer survivors, but also their caregivers.
CANSA has compiled a list of tips and guidelines of support:
https://cansa.org.za/who-cares-for-cancer-patients-caregivers/
MBC Support Group for Black Women – Insights in Genetic Testing.pdfbkling
Christina Spears, breast cancer genetic counselor at the Ohio State University Comprehensive Cancer Center, joined us for the MBC Support Group for Black Women to discuss the importance of genetic testing in communities of color and answer pressing questions.
Let's Talk About It: Breast Cancer (What is Mindset and Does it Really Matter?)bkling
Your mindset is the way you make sense of the world around you. This lens influences the way you think, the way you feel, and how you might behave in certain situations. Let's talk about mindset myths that can get us into trouble and ways to cultivate a mindset to support your cancer survivorship in authentic ways. Let’s Talk About It!
Healthy Eating Habits:
Understanding Nutrition Labels: Teaches how to read and interpret food labels, focusing on serving sizes, calorie intake, and nutrients to limit or include.
Tips for Healthy Eating: Offers practical advice such as incorporating a variety of foods, practicing moderation, staying hydrated, and eating mindfully.
Benefits of Regular Exercise:
Physical Benefits: Discusses how exercise aids in weight management, muscle and bone health, cardiovascular health, and flexibility.
Mental Benefits: Explains the psychological advantages, including stress reduction, improved mood, and better sleep.
Tips for Staying Active:
Encourages consistency, variety in exercises, setting realistic goals, and finding enjoyable activities to maintain motivation.
Maintaining a Balanced Lifestyle:
Integrating Nutrition and Exercise: Suggests meal planning and incorporating physical activity into daily routines.
Monitoring Progress: Recommends tracking food intake and exercise, regular health check-ups, and provides tips for achieving balance, such as getting sufficient sleep, managing stress, and staying socially active.
Unlocking the Secrets to Safe Patient Handling.pdfLift Ability
Furthermore, the time constraints and workload in healthcare settings can make it challenging for caregivers to prioritise safe patient handling Australia practices, leading to shortcuts and increased risks.
Chandrima Spa Ajman is one of the leading Massage Center in Ajman, which is open 24 hours exclusively for men. Being one of the most affordable Spa in Ajman, we offer Body to Body massage, Kerala Massage, Malayali Massage, Indian Massage, Pakistani Massage Russian massage, Thai massage, Swedish massage, Hot Stone Massage, Deep Tissue Massage, and many more. Indulge in the ultimate massage experience and book your appointment today. We are confident that you will leave our Massage spa feeling refreshed, rejuvenated, and ready to take on the world.
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Can coffee help me lose weight? Yes, 25,422 users in the USA use it for that ...nirahealhty
The South Beach Coffee Java Diet is a variation of the popular South Beach Diet, which was developed by cardiologist Dr. Arthur Agatston. The original South Beach Diet focuses on consuming lean proteins, healthy fats, and low-glycemic index carbohydrates. The South Beach Coffee Java Diet adds the element of coffee, specifically caffeine, to enhance weight loss and improve energy levels.
PET CT beginners Guide covers some of the underrepresented topics in PET CTMiadAlsulami
This lecture briefly covers some of the underrepresented topics in Molecular imaging with cases , such as:
- Primary pleural tumors and pleural metastases.
- Distinguishing between MPM and Talc Pleurodesis.
- Urological tumors.
- The role of FDG PET in NET.
2. 2
Learning outcomes
The worker will:
1.1 Understand their own role
1.2 Work in ways that have been agreed with
their employer
1.3 Understand working relationships in health and
social care
1.4 Work in partnership with others.
Standard
3. 3
Tasks, behaviours and standards of work
The duties and responsibilities that are part of your role will
be listed in your job description.
Your role is likely to include:
Providing care and support
Working as part of a team
Contributing to activities
Respecting confidentiality
Your work must always be carried out in agreed ways and
must keep to regulations.
Regulations
are rules that come from legislation or laws. The legislation establishes the general ‘laws of the land’.
Regulations provide the specific ways in which those laws are interpreted and applied.
4. 4
Standards and codes of conduct
and practice
To be able to do your job
competently you must have skills
and knowledge and work in ways
that are set out nationally.
■ The Care Certificate
■ The Code of Conduct for
Healthcare Support Workers and
Adult Social Care Workers
in England
Competence
Having the ability and expertise to understand an individual’s needs in order to deliver
effective care.
5. 5
Discussion
The skills and knowledge we
need to be competent in our
role
How we should behave when
we are at work
Care Certificate
and Code of
Conduct
Standards
include…
The moral
and ethical
standards
that we
must meet
in all
aspects of
our work
The ways
we need to
work to
safeguard
the people
we support
6. 6
Experiences, attitudes and beliefs
Your experiences, attitudes and beliefs affect how you think
and behave.
They can:
■ Lead you to make assumptions
■ Make judgements
Self-awareness and learning to understand the attitudes and
beliefs of others can help you to work in ways that value the
individuals that you support.
Beliefs: can be described as things in life that you feel strongly about, that guide
you in your daily life and are linked very closely to your morals and values
Attitudes: are the approaches, opinions and mind-set that you have developed
through your upbringing and life and learning experiences.
7. 7
Values, aims and objectives
Understanding the values, aims and objectives of your
employer will help you to understand your role.
Values
Values are the
beliefs or ideals that
should be evident in
all aspects of the
service you provide
Aims
Aims are the
general goals that
an organisation
hopes to achieve
through their
activity. The
purpose of your job
will be to contribute
to achieving these’
Objectives
Objectives are
specific things that
must be in place in
order to achieve the
aims.
8. 8
Rights at work
Legislation gives employees rights and
responsibilities at work.
Rights:
■ To work in a safe environment and
be provided with equipment to
keep them safe
■ To have personal and sensitive
information treated confidentially
■ To equal pay for equal work
■ To fair terms of employment including
pay and working hours.
9. 9
Responsibilities at work
Protected characteristics
The Equality Act 2010 identifies nine protected characteristics or groups that are
protected under equalities law.
Responsibilities:
■ To work in agreed ways that are safe for
them and those around them and to
discuss safety concerns with their
manager
■ To treat other people’s private and
sensitive information confidentially
■ To treat others equally regardless of
protected characteristics.
10. 10
Responsibilities to the individuals you support
You have responsibilities to the people
that you provide care and support for
including:
■ Safeguarding their safety and welfare
■ Involving the individual and their
support network in the planning,
delivery and review of their care
■ Ensuring that their dignity is
promoted and their
rights upheld
■ Supporting the person to complain
or raising concerns if care is
inadequate or rights are not upheld.
11. 11
Agreed ways of working
Agreed ways of working are the ways in which employers
expect employees to work. This could be:
■ Part of a policy
■ Provided by your manager or colleague
■ Part of an individual’s care plan.
12. 12
Reporting errors - discussion
Mistakes sometimes happen and it is important to be honest
and identify when errors have been made.
■ What action should
be taken?
■ Why is it important to be
honest and admit when
errors have been made?
■ What are the potential
consequences of not
reporting a mistake?
13. 13
Whistleblowing
■ Reporting things that
you feel are not right or
are illegal is known as
whistleblowing
■ You have a responsibility
to report concerns about
the safety and welfare of
all people in the
workplace
■ You must follow the
whistleblowing policy for
your employer.
14. 14
Working in partnership
In your role you will be working with people in a variety of
roles. This is known as ‘partnership working.’
Working relationships fall into four groups:
■ Individuals and their friends and family
■ Your colleagues and managers
■ People from other workplaces, including advocates.
■ Volunteers and community groups.
Advocate
Is a trusted, independent person who can speak and act for the individual. They can
advise on matters such as benefits and can ensure that the individual’s voice is heard in
care planning meetings, making sure that decisions are made in the interests of the
individual. The role of advocates and advocacy services are made more important with
the Care Act 2014.
15. 15
Effective partnership working
The effectiveness of partnership working affects the quality of
care delivery. Skills and values necessary for it to be effective
include:
■ Communication
■ Record keeping
■ Trust
■ Respect
Conflicts and disagreements can
affect the quality of care provided.
Seek advice from managers and
colleagues who have the experience
to help and advise you.
Working well in partnership
• Good quality care
• Meets all the individual’s needs
Failings in partnership working
• Poor standard of care
• Often identified as a factor when
things go wrong.
Editor's Notes
Providing care and support, working in a person centred way, communicating well, building relationships and promoting equality and diversity.
Working as part of a team, being a supportive team member and developing your skills to improve your work.
Contributing to activities in a safe way, keeping and filing clear records, keeping to regulations, following the agreed way of working.
Respecting confidentiality by not discussing any personal information on individuals or staff with unauthorised people, and storing records securely.
The Care Certificate is the shared health and social care training, which must be completed and assessed, before new health care support workers or adult social care workers can work out of their supervisor’s line of sight in any workplace.
The 15 standards can be found here:
www.skillsforhealth.org.uk/projects/item/24-care-certificate
www.skillsforcare.org.uk/Standards/Care-Certificate/Care-Certificate.aspx
The Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England has the moral and ethical standards expected of all health and social care workers. The Code can be found here:
www.skillsforcare.org.uk/Document-library/Standards/National-minimumtraining-standard-and-code/CodeofConduct.pdf
www.skillsforhealth.org.uk/code-of-conduct
QUESTION
What are included in The Care Certificate and Code of Conduct Standards
QUESTION
What things can influence your experiences, attitudes and beliefs?
Answers could include:
Your background, upbringing, relationships, education, the media, attitudes of your friends and family
The Health & Safety at Work etc. Act sets out the rights and responsibilities of the employee in the workplace.
Employees’ have the right to:
Work in an environment that is safe
Be provided, free of charge, with the equipment they need to keep them safe at work.
Employees have the responsibility to work in agreed ways that are safe for them, for others in the workplace and for the people they support.
If you have concerns about safety in your workplace you must talk to your manager.
You can find more information about the Health & Safety at Work etc. Act 1974 here:
www.hse.gov.uk/legislation/hswa.htm
The Data Protection Act protects people’s rights to confidentiality. It restricts how personal and sensitive information can be used, stored and passed on. It applies to employees information and to how they share the information of others.
You can find more information about the Data Protection Act here:
www.gov.uk/data-protection/the-data-protection-act
The Equality Act 2010 gives all people in the UK the right to be treated fairly and afforded equality of opportunity. This means that people must be paid ‘equal pay for equal work.’
You can find more information about the Equality Act 2010 here:
www.gov.uk/equality-act-2010-guidance
Protected
There are many pieces of legislation that set out what are considered to be fair terms of employment including pay and hours of work.
You can find out more about working contracts and conditions here:
www.gov.uk/employment-contracts-and-conditions/overview
You have responsibilities to the people that you provide care and support for including:
Safeguarding their safety and welfare by ensuring their care plan is followed and that care is provided in agreed, safe ways
Involving the individual and their support network in the planning, delivery and review of their care to ensure that it meets their needs
Ensuring that care is delivered in ways that promote their dignity and upholds their rights
Supporting the person to complain or raising concerns if care is inadequate or rights are not upheld.
QUESTION
Ask the group to think of a mistake they have made or offer a scenario.
What action should be taken?
Why is it important to be honest and admit when errors have been made?
What are the potential consequences of not reporting a mistake?
Suggested Activity
Ask worker/s to think of a mistake they have made or give a scenario.
Scenario 1
A meal containing meat is given to a vegetarian. They don’t eat it.
What action should be taken?
The meal should be replaced with something the person can eat – the individual’s welfare is the top priority and they should not be allowed to go hungry.
The mistake should be reported (in line with the agreed ways of working)
Why is it important to be honest and admit when errors have been made?
If a worker does not admit the mistake the individual may miss a meal. This standard of care would not be acceptable.
What are the potential consequences of not reporting a mistake?
In this scenario the individual may be hungry
A complaint could be made
Not eating could affect the effectiveness of medication which has to be taken with or after food.
Not reporting may mean that similar incidents happen in the future.
If it happens repeatedly to the same person they could become malnourished.
If an unsuitable meal were given to an individual with allergies it could have serious consequences
Scenario 2
An individual tells a worker that they have been experiencing severe headaches everyday an hour after they have taken their medication. The worker forgets to make a note of this in the individual’s care plan
What action should be taken?
The worker must tell their supervisor as soon as possible.
Why is it important to be honest and admit when errors have been made?
The individual is experiencing pain which may be avoidable if medication is changed
The headaches could be a sign of a more serious problem
What are the potential consequences of not reporting a mistake?
The individual will continue to experience pain- this is not an acceptable level of care if pain could be avoided
The individual may become reluctant to take their medication which could affect other aspects of their health
The individual’s care plan will not be up to date
Question
Think about some of the people who are involved in providing support to an individual.
Suggested answers:
The person
The person’s family and friends
Colleagues doing the same or similar jobs
Managers and supervisors
People who do other jobs such as nurses, GPs, physiotherapists, social workers, dieticians
People who work for charitable organisations
Religious groups
Special interest, recreational and support groups.
The effectiveness of partnership working affects the quality of care delivery. Skills and values necessary for it to be effective include:
Communication – choosing appropriate ways of communicating, language and avoiding jargon. Workers may need to use interpreters, communication aids etc. to communicate effectively
Record keeping – information must be understandable, accessible and shared with those who need to know and up to date
Trust – Workers must build working relationships based on trust as this helps to promote openness and honesty and so that everyone is confident that they can rely on the people that they are working with
Respect – Workers must always work in ways that promote respect. All those involved in partnership working play a valuable part in planning and providing care. Respecting the part that each person has to play helps to promote effective partnership working.