This document discusses different models for managing innovation processes, including stage-gate models, project portfolios, and agile systems. It begins by explaining stage-gate models, which provide a structured process for moving ideas through to launch, including stages to develop ideas and gates for review and decision-making. Radical innovations may require more formal controls through this process. The Renault Kwid is presented as an example of disruptive innovation through its very low price point, though it did not feature new technologies. Development phases need feedback loops to maintain alignment with the original innovative vision to avoid potential "valleys of death".
ITC's sales force structure, supply & distribution study by CIMP's studentAlokkumar Raj
This document provides information about ITC Limited, an Indian conglomerate company. It discusses ITC's establishment, annual turnover, market capitalization, leadership, employees, and diversified product categories including food, personal care, cigarettes, and paper boards. The document also outlines ITC's vision to sustain its position as one of India's most valuable corporations, its mission to enhance wealth generation, and details its sales and distribution structure including recruitment, training, compensation, performance evaluation and its distribution channel.
Thornapple International deals in corporate gifting and established Seduction Las Vegas (SLV), a nail polish brand, in 2014. The document outlines the key responsibilities (KRA's) of an intern tasked with promoting SLV, including understanding the product, developing new accounts, direct sales, and meeting a target of Rs. 20,000 in sales. It describes challenges like unfamiliarity with the area and product, and handling rejections. The intern was able to achieve sales of Rs. 7,500. Research findings showed customer preferences for nail colors based on age and beauty enhancement. Recommendations included targeting elderly customers and providing nail art products and effects. The intern learned about customer interactions, negotiating, and objection
Sales budget, quotas and sales territoriesIndransh Gupta
The document discusses sales budgets, quotas, and sales territories. It provides details on:
- How sales budgets are made based on sales forecasts and help plan resources to achieve sales objectives.
- The purposes of sales budgets which include profit planning, coordination between departments, and performance control.
- How sales quotas are set as goals for marketing units and used to measure, control, and motivate performance.
- Different types of quotas including sales volume, financial, and activity quotas.
- Methods for setting quotas such as territory potential and executives' judgment.
- What sales territories are and factors that influence them such as size, market potential, and salesperson assigned.
- Steps in territory planning like salesperson capacity
MakeMyTrip is an Indian online travel company founded in 2000 that provides flight tickets, holiday packages, hotel reservations, and rail and bus tickets online and through retail stores. It has the largest market share in India's domestic flight sector at 31% and aims to convert more domestic travelers to international trips. Its strategies include focusing on add-ons like free coupons, in-depth customer studies, keeping marketing fresh, and developing better loyalty for inbound international travelers.
This document discusses achieving service recovery and obtaining customer feedback. It outlines components of an effective service recovery system such as doing the job right the first time, effective complaint handling, and learning from recoveries. It also discusses customer complaining behaviors, service guarantees, and dealing with abusive customer behaviors. Key points covered include understanding why and how customers complain, designing service guarantees, discouraging customer fraud, and creating institutionalized learning from customer feedback.
This document provides information about DMart, a chain of hypermarkets in India founded by Radhakishan Damani in 2002. It discusses DMart's expansion across India, with 191 stores as of 2019 across 12 states. The document then analyzes DMart's strategies, including focusing on customers, vendors, and employees. It notes DMart's strategy is to "buy it low, stack it high and sell it cheap." The document also summarizes how DMart achieved profitability faster than competitors through strategies like owning most store properties and paying vendors within 11 days. Finally, it briefly outlines DMart's growth over the years from 2006 to 2015.
The document provides an overview of Reliance Mart, a 165,000 square foot retail store located in Ahmedabad, India. It offers over 95,000 products across several categories including food, consumer goods, consumer durables, automotive accessories and lifestyle products. Key strengths include its large size and product selection, affordable prices, and unique on-site services. The store aims to provide customers an international shopping experience through its layout, product range, and distribution network which utilizes cross-docking and real-time inventory updates. However, weaknesses include its lack of customer focus and specialty sections.
Marketing Research Project Report on consumer buying behaviour of D-Mart. Final year project of Bachelor of Business Administration. For that project we have prepared a questionnaire and collected the information. Based on this we have analysed the collected information and obtain the position of the company and its findings.
ITC's sales force structure, supply & distribution study by CIMP's studentAlokkumar Raj
This document provides information about ITC Limited, an Indian conglomerate company. It discusses ITC's establishment, annual turnover, market capitalization, leadership, employees, and diversified product categories including food, personal care, cigarettes, and paper boards. The document also outlines ITC's vision to sustain its position as one of India's most valuable corporations, its mission to enhance wealth generation, and details its sales and distribution structure including recruitment, training, compensation, performance evaluation and its distribution channel.
Thornapple International deals in corporate gifting and established Seduction Las Vegas (SLV), a nail polish brand, in 2014. The document outlines the key responsibilities (KRA's) of an intern tasked with promoting SLV, including understanding the product, developing new accounts, direct sales, and meeting a target of Rs. 20,000 in sales. It describes challenges like unfamiliarity with the area and product, and handling rejections. The intern was able to achieve sales of Rs. 7,500. Research findings showed customer preferences for nail colors based on age and beauty enhancement. Recommendations included targeting elderly customers and providing nail art products and effects. The intern learned about customer interactions, negotiating, and objection
Sales budget, quotas and sales territoriesIndransh Gupta
The document discusses sales budgets, quotas, and sales territories. It provides details on:
- How sales budgets are made based on sales forecasts and help plan resources to achieve sales objectives.
- The purposes of sales budgets which include profit planning, coordination between departments, and performance control.
- How sales quotas are set as goals for marketing units and used to measure, control, and motivate performance.
- Different types of quotas including sales volume, financial, and activity quotas.
- Methods for setting quotas such as territory potential and executives' judgment.
- What sales territories are and factors that influence them such as size, market potential, and salesperson assigned.
- Steps in territory planning like salesperson capacity
MakeMyTrip is an Indian online travel company founded in 2000 that provides flight tickets, holiday packages, hotel reservations, and rail and bus tickets online and through retail stores. It has the largest market share in India's domestic flight sector at 31% and aims to convert more domestic travelers to international trips. Its strategies include focusing on add-ons like free coupons, in-depth customer studies, keeping marketing fresh, and developing better loyalty for inbound international travelers.
This document discusses achieving service recovery and obtaining customer feedback. It outlines components of an effective service recovery system such as doing the job right the first time, effective complaint handling, and learning from recoveries. It also discusses customer complaining behaviors, service guarantees, and dealing with abusive customer behaviors. Key points covered include understanding why and how customers complain, designing service guarantees, discouraging customer fraud, and creating institutionalized learning from customer feedback.
This document provides information about DMart, a chain of hypermarkets in India founded by Radhakishan Damani in 2002. It discusses DMart's expansion across India, with 191 stores as of 2019 across 12 states. The document then analyzes DMart's strategies, including focusing on customers, vendors, and employees. It notes DMart's strategy is to "buy it low, stack it high and sell it cheap." The document also summarizes how DMart achieved profitability faster than competitors through strategies like owning most store properties and paying vendors within 11 days. Finally, it briefly outlines DMart's growth over the years from 2006 to 2015.
The document provides an overview of Reliance Mart, a 165,000 square foot retail store located in Ahmedabad, India. It offers over 95,000 products across several categories including food, consumer goods, consumer durables, automotive accessories and lifestyle products. Key strengths include its large size and product selection, affordable prices, and unique on-site services. The store aims to provide customers an international shopping experience through its layout, product range, and distribution network which utilizes cross-docking and real-time inventory updates. However, weaknesses include its lack of customer focus and specialty sections.
Marketing Research Project Report on consumer buying behaviour of D-Mart. Final year project of Bachelor of Business Administration. For that project we have prepared a questionnaire and collected the information. Based on this we have analysed the collected information and obtain the position of the company and its findings.
This presentation include the history of MMT , early life of Mr.Deep kalra and how he get motivation for starting the MMT .their business model ,marketing strategy ,product mix ,SWOT analysis ,their awards .subsidiaries and acquisition ,CSR activities and corona virus impact on their business.
CarDekho.com is India's leading car search website that helps users find vehicles. It is owned by GirnarSoft and was launched in 2008. CarDekho generates revenue through lead generation for dealers and manufacturers, Google AdSense, e-commerce sales of accessories, sponsored advertisements, and commissions from sellers and dealers. It has received funding from investors such as Google Capital, Tybourne Capital, Hillhouse Capital, Sequoia Capital, HDFC Bank, and Ratan Tata. Competitors include CarTrade, CarWale, and Droom.
This document provides an overview of the consumer durables industry in India. It begins by defining consumer durables as durable goods that can last over 3 years, such as white goods, brown goods, and consumer electronics. It then discusses the top 5 emerging consumer electronics markets, with China and India as the leading countries. The document outlines the major players in the Indian consumer durables market and provides an analysis of the industry, highlighting growth drivers such as rising incomes and challenges such as new competition. Finally, it presents Porter's Five Forces model and a SWOT analysis of Dell as an example consumer durables company.
The document discusses the evolving digital payments industry in India. It notes that digital payments are expected to reach $500 billion by 2020, accounting for 15% of GDP. Customer demand is driving companies to offer instant, one-touch payment solutions. The government's JAM Trinity initiative of Jan Dhan, Aadhaar, and mobile phones holds the key to transforming financial inclusion in India. Technology is projected to make payments simpler with merchant networks growing 10x by 2020 and driving consumption. Digital identity will help accelerate customer acquisition.
Retail Shopper Behaviour, process of consumer buying in retail, Need recognition, stimulating need recognition, information search, types of buying decision
Purpose of this case is to understand retailing and retail formats, understanding the business model of retail market- #Big Bazar, and learning.
Explanation of porter's five force model- It talks about the 5 forces that is by the business. 1. Industry competitors talks about rivalry among existing firms in the market
2. Potential entrants means threat from new business that may come to existence in future.
3. Buyers- bargaining power of buyers increase when there are many substitutes available in the market but if there is only one seller or industry then the industry becomes powerful in pricing the product.
4. Threats of substitute product or services is another force to the industry that may increase the competition in the market.
5. Bargaining power of supplier means for example, if there are many suppliers of raw materials to the industry the the bargaining power of supplier will decrease and industry may have many choices to purchase their materials from suppliers and vice versa.
The document discusses several ethics issues in the Indian telecom industry:
1. A major scam in the 1990s involved Reliance introducing an affordable mobile scheme that resulted in many fake subscribers and lost revenue.
2. Patent disputes between Apple, Samsung, Nokia, and others led to numerous lawsuits over attempts to copy technologies.
3. Loopholes in government policies have disadvantaged consumers regarding call drops and former regulators joining telecom companies.
4. Unethical practices like phishing, fraud calls, and major scams like the 2G spectrum scam have undermined trust and cost the country significantly.
5. The environmental impacts of mobile phone use and manufacturing, such as greenhouse gas emissions
This document summarizes Porter's Five Forces analysis of the banking industry in India. It finds that the threat of new entry and threat of substitution are medium, while supplier power, buyer power, and competitive rivalry within the industry are high. Specifically, it notes that while new banks are still entering the market, regulations make securing licenses difficult. Buyer power is high due to technology increasing individual options and switching costs being low. Rivalry within the existing banks is also high as banks compete on services, acquisitions, interest rates, and convenience.
This research paper considers the understanding of the customers’ satisfaction towards and perceptions towards D-mart;. Specifically this research will seek to identify which factors effect on satisfaction.
The purpose of this study is to find out overall satisfaction towards Dmart. Some people are satisfied about price, some people about product variety. Research was done through questionnaire and discus with some customers in college campus who are customers of D-mart. Retailers have recognized this trend and are of the view that customer satisfaction plays a role in the success of business strategies. Therefore it has become important for grocery retail stores to try and manage customer satisfaction. This paper was thus developed to investigate the satisfaction levels of customers in D-mart. Data was collected from D-mart in akurdi, pune. The study examined the importance of overall dimensions and specific elements of customer satisfaction towards the measurement of satisfaction levels.
The document discusses the travel and tourism market in India. Some key points:
- India ranks 11th in Asia-Pacific and 62nd globally in terms of travel competitiveness.
- Travel and tourism is expected to contribute 6% of India's GDP in 2009 and rise to over 6% by 2019.
- The ministry plans to develop new tourism products like wellness, caravan and helipad tourism.
- Foreign tourist arrivals grew slightly by 0.2% in June 2009 compared to the previous year.
The document discusses customer expectations of service quality. It begins by defining the different types of expectations customers can have - from ideal expectations where they want the best possible service, to acceptable expectations where they expect adequate service, to minimum tolerable expectations. It then discusses the factors that influence the formation of customer expectations, such as word of mouth, past experiences, and personal needs. Meeting or exceeding customer expectations is key to delivering good quality service. Managing customer expectations is the first step for companies.
This document appears to be a minor project report submitted by a student to fulfill requirements for a Bachelor of Business Administration degree. It provides an executive summary of the report which evaluates the character ethics of Bharti Airtel, India's largest mobile operator. The report includes sections on the company profile, literature review on ethics and Airtel's strategies, a case study, SWOT analysis, and research methodology.
A Study of Consumer Perception on Big BazaarProjects Kart
The document discusses the evolution of the retail industry in India. It notes that liberalization in the 1990s brought the retail industry into focus, with large players changing the rules of the game. Hypermarkets are becoming more common in India, though the industry is still nascent compared to western countries. Several international retailers are interested in entering the Indian market. The traditional retail scene in India is dominated by small, unorganized shops. However, organized retail is growing rapidly and is expected to continue expanding across India. Key drivers of change include technology, emphasis on lower costs and convenience.
Project report on customer satisfactionAnkit Gupta
The document discusses customer satisfaction and techniques for measuring it. It provides an overview of why organizations focus on customer satisfaction, noting that satisfied customers improve cash flow and are less costly to retain than gaining new customers. The document also summarizes various techniques for measuring customer satisfaction, including through surveys, the Kano model, and SERVQUAL. It emphasizes that measuring customer satisfaction can provide insights into how well an organization is meeting customer needs and expectations.
Role of Promotional Strategies in Rural Marketijtsrd
Promotional schemes influence to rural customers for purchasing the products. Rural market is one of the toughest markets because it is not easy to persuade the customers regarding the products and brands. The objective of this study is to review the effective promotional tools for rural consumers and analyse what the promotional strategies has been adopted by companies for rural consumers. This study is based on the survey method conducted in the rural area to investigate the penetration of products and brands and analyse the purchasing decision of rural consumers. Bijendra Kumar Pushkar | Shilpi Pandey ""Role of Promotional Strategies in Rural Market"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-3 , April 2019, URL: https://www.ijtsrd.com/papers/ijtsrd23519.pdf
Paper URL: https://www.ijtsrd.com/management/marketing/23519/role-of-promotional-strategies-in-rural-market/bijendra-kumar-pushkar
Satisfaction level and parameters considered by dealer’s with reference to Sy...Utkarsh Amaravat
This research paper examines the satisfaction levels of dealers for Symphony air coolers in four cities in India and the factors that influence their satisfaction. A survey of 100 dealers in Baroda, Anand, Nadiad, and Ahmadabad finds significant differences in satisfaction levels between locations. The study also finds differences in advertising exposure between locations for most media except FM radio. However, there is no significant relationship found between dealer location and advertising exposure. Key findings indicate dealers want better margins, after-sales support, and more marketing materials from Symphony. The study provides suggestions for Symphony to improve dealer relationships and customer service.
Perception of customers @ shriram transport finance project report mba marketingBabasab Patil
The document provides an executive summary of a study on customer perception of Shriram Transport Finance Company. The objectives are to understand customer satisfaction, factors for selecting STFC, behavior of STFC executives, and obtain suggestions for improvement. The scope is customers in Hubli city. Limitations include the study being limited to Hubli and inability to interview all stakeholders. The research methodology uses a questionnaire with 100 customers as the sample.
Reliance Fresh is the convenience store format of Reliance Retail that aims to bring quality grocery and food items to neighborhoods across India. It operates over 500 stores across major cities, providing consumers access to fresh produce and other daily necessities. Reliance Fresh looks to leverage Reliance's supply chain capabilities to source items directly and offer competitive prices.
BigBasket.com was India's first online grocery retailer. It successfully provided last-mile delivery to customers in Bangalore, Hyderabad, and Mumbai. While traditional brick-and-mortar grocery stores struggled, BigBasket became the first online grocery retailer to report a breakeven in one of its operating cities in March 2014. The document then discusses strategic groups and mobility barriers in the retail grocery industry, sources of customer value for online grocery retailers like BigBasket, customer segmentation strategies, BigBasket's value chain and margin management, and the long-term resources, capabilities and profitability of BigBasket.
Ferns N Petals (FNP) is a private company and is India’s largest flower and gifts retailer and one of the largest flower retailers in the world
Products are flowers and various type of gifts
Provide gifts with well decorate and service
Personalize business they are following
lets see more details about it........
SUMMARY PART 2: MANAGING AND EVALUATING INDIVIDUAL INNOVATION IDEAS THROUGH THE PIPELINE
Part 2 discusses best practices for taking innovation initiatives from ideation to commercialization. It recommends using a project management approach involving defining the project, dividing it into tasks, sequencing tasks, and creating a budget. It also outlines 8 tests to evaluate the potential of ideas, including whether they offer valuable benefits, have marketing and scaling potential, a qualified leadership team, intellectual property control, financial return on investment, social responsibility, and fit with organizational strategy.
SUMMARY PART 2: MANAGING AND EVALUATING INDIVIDUAL INNOVATION IDEAS THROUGH THE PIPELINE
Part 2 discusses best practices for taking innovation initiatives from ideation to commercialization. It recommends using a project management approach involving defining the project, dividing it into tasks, sequencing tasks, and creating a budget. It also outlines 8 tests to evaluate the potential of ideas, including whether they offer valuable benefits, have marketing and scaling potential, a qualified leadership team, intellectual property control, financial return on investment, social responsibility, and fit with organizational strategy.
This presentation include the history of MMT , early life of Mr.Deep kalra and how he get motivation for starting the MMT .their business model ,marketing strategy ,product mix ,SWOT analysis ,their awards .subsidiaries and acquisition ,CSR activities and corona virus impact on their business.
CarDekho.com is India's leading car search website that helps users find vehicles. It is owned by GirnarSoft and was launched in 2008. CarDekho generates revenue through lead generation for dealers and manufacturers, Google AdSense, e-commerce sales of accessories, sponsored advertisements, and commissions from sellers and dealers. It has received funding from investors such as Google Capital, Tybourne Capital, Hillhouse Capital, Sequoia Capital, HDFC Bank, and Ratan Tata. Competitors include CarTrade, CarWale, and Droom.
This document provides an overview of the consumer durables industry in India. It begins by defining consumer durables as durable goods that can last over 3 years, such as white goods, brown goods, and consumer electronics. It then discusses the top 5 emerging consumer electronics markets, with China and India as the leading countries. The document outlines the major players in the Indian consumer durables market and provides an analysis of the industry, highlighting growth drivers such as rising incomes and challenges such as new competition. Finally, it presents Porter's Five Forces model and a SWOT analysis of Dell as an example consumer durables company.
The document discusses the evolving digital payments industry in India. It notes that digital payments are expected to reach $500 billion by 2020, accounting for 15% of GDP. Customer demand is driving companies to offer instant, one-touch payment solutions. The government's JAM Trinity initiative of Jan Dhan, Aadhaar, and mobile phones holds the key to transforming financial inclusion in India. Technology is projected to make payments simpler with merchant networks growing 10x by 2020 and driving consumption. Digital identity will help accelerate customer acquisition.
Retail Shopper Behaviour, process of consumer buying in retail, Need recognition, stimulating need recognition, information search, types of buying decision
Purpose of this case is to understand retailing and retail formats, understanding the business model of retail market- #Big Bazar, and learning.
Explanation of porter's five force model- It talks about the 5 forces that is by the business. 1. Industry competitors talks about rivalry among existing firms in the market
2. Potential entrants means threat from new business that may come to existence in future.
3. Buyers- bargaining power of buyers increase when there are many substitutes available in the market but if there is only one seller or industry then the industry becomes powerful in pricing the product.
4. Threats of substitute product or services is another force to the industry that may increase the competition in the market.
5. Bargaining power of supplier means for example, if there are many suppliers of raw materials to the industry the the bargaining power of supplier will decrease and industry may have many choices to purchase their materials from suppliers and vice versa.
The document discusses several ethics issues in the Indian telecom industry:
1. A major scam in the 1990s involved Reliance introducing an affordable mobile scheme that resulted in many fake subscribers and lost revenue.
2. Patent disputes between Apple, Samsung, Nokia, and others led to numerous lawsuits over attempts to copy technologies.
3. Loopholes in government policies have disadvantaged consumers regarding call drops and former regulators joining telecom companies.
4. Unethical practices like phishing, fraud calls, and major scams like the 2G spectrum scam have undermined trust and cost the country significantly.
5. The environmental impacts of mobile phone use and manufacturing, such as greenhouse gas emissions
This document summarizes Porter's Five Forces analysis of the banking industry in India. It finds that the threat of new entry and threat of substitution are medium, while supplier power, buyer power, and competitive rivalry within the industry are high. Specifically, it notes that while new banks are still entering the market, regulations make securing licenses difficult. Buyer power is high due to technology increasing individual options and switching costs being low. Rivalry within the existing banks is also high as banks compete on services, acquisitions, interest rates, and convenience.
This research paper considers the understanding of the customers’ satisfaction towards and perceptions towards D-mart;. Specifically this research will seek to identify which factors effect on satisfaction.
The purpose of this study is to find out overall satisfaction towards Dmart. Some people are satisfied about price, some people about product variety. Research was done through questionnaire and discus with some customers in college campus who are customers of D-mart. Retailers have recognized this trend and are of the view that customer satisfaction plays a role in the success of business strategies. Therefore it has become important for grocery retail stores to try and manage customer satisfaction. This paper was thus developed to investigate the satisfaction levels of customers in D-mart. Data was collected from D-mart in akurdi, pune. The study examined the importance of overall dimensions and specific elements of customer satisfaction towards the measurement of satisfaction levels.
The document discusses the travel and tourism market in India. Some key points:
- India ranks 11th in Asia-Pacific and 62nd globally in terms of travel competitiveness.
- Travel and tourism is expected to contribute 6% of India's GDP in 2009 and rise to over 6% by 2019.
- The ministry plans to develop new tourism products like wellness, caravan and helipad tourism.
- Foreign tourist arrivals grew slightly by 0.2% in June 2009 compared to the previous year.
The document discusses customer expectations of service quality. It begins by defining the different types of expectations customers can have - from ideal expectations where they want the best possible service, to acceptable expectations where they expect adequate service, to minimum tolerable expectations. It then discusses the factors that influence the formation of customer expectations, such as word of mouth, past experiences, and personal needs. Meeting or exceeding customer expectations is key to delivering good quality service. Managing customer expectations is the first step for companies.
This document appears to be a minor project report submitted by a student to fulfill requirements for a Bachelor of Business Administration degree. It provides an executive summary of the report which evaluates the character ethics of Bharti Airtel, India's largest mobile operator. The report includes sections on the company profile, literature review on ethics and Airtel's strategies, a case study, SWOT analysis, and research methodology.
A Study of Consumer Perception on Big BazaarProjects Kart
The document discusses the evolution of the retail industry in India. It notes that liberalization in the 1990s brought the retail industry into focus, with large players changing the rules of the game. Hypermarkets are becoming more common in India, though the industry is still nascent compared to western countries. Several international retailers are interested in entering the Indian market. The traditional retail scene in India is dominated by small, unorganized shops. However, organized retail is growing rapidly and is expected to continue expanding across India. Key drivers of change include technology, emphasis on lower costs and convenience.
Project report on customer satisfactionAnkit Gupta
The document discusses customer satisfaction and techniques for measuring it. It provides an overview of why organizations focus on customer satisfaction, noting that satisfied customers improve cash flow and are less costly to retain than gaining new customers. The document also summarizes various techniques for measuring customer satisfaction, including through surveys, the Kano model, and SERVQUAL. It emphasizes that measuring customer satisfaction can provide insights into how well an organization is meeting customer needs and expectations.
Role of Promotional Strategies in Rural Marketijtsrd
Promotional schemes influence to rural customers for purchasing the products. Rural market is one of the toughest markets because it is not easy to persuade the customers regarding the products and brands. The objective of this study is to review the effective promotional tools for rural consumers and analyse what the promotional strategies has been adopted by companies for rural consumers. This study is based on the survey method conducted in the rural area to investigate the penetration of products and brands and analyse the purchasing decision of rural consumers. Bijendra Kumar Pushkar | Shilpi Pandey ""Role of Promotional Strategies in Rural Market"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-3 , April 2019, URL: https://www.ijtsrd.com/papers/ijtsrd23519.pdf
Paper URL: https://www.ijtsrd.com/management/marketing/23519/role-of-promotional-strategies-in-rural-market/bijendra-kumar-pushkar
Satisfaction level and parameters considered by dealer’s with reference to Sy...Utkarsh Amaravat
This research paper examines the satisfaction levels of dealers for Symphony air coolers in four cities in India and the factors that influence their satisfaction. A survey of 100 dealers in Baroda, Anand, Nadiad, and Ahmadabad finds significant differences in satisfaction levels between locations. The study also finds differences in advertising exposure between locations for most media except FM radio. However, there is no significant relationship found between dealer location and advertising exposure. Key findings indicate dealers want better margins, after-sales support, and more marketing materials from Symphony. The study provides suggestions for Symphony to improve dealer relationships and customer service.
Perception of customers @ shriram transport finance project report mba marketingBabasab Patil
The document provides an executive summary of a study on customer perception of Shriram Transport Finance Company. The objectives are to understand customer satisfaction, factors for selecting STFC, behavior of STFC executives, and obtain suggestions for improvement. The scope is customers in Hubli city. Limitations include the study being limited to Hubli and inability to interview all stakeholders. The research methodology uses a questionnaire with 100 customers as the sample.
Reliance Fresh is the convenience store format of Reliance Retail that aims to bring quality grocery and food items to neighborhoods across India. It operates over 500 stores across major cities, providing consumers access to fresh produce and other daily necessities. Reliance Fresh looks to leverage Reliance's supply chain capabilities to source items directly and offer competitive prices.
BigBasket.com was India's first online grocery retailer. It successfully provided last-mile delivery to customers in Bangalore, Hyderabad, and Mumbai. While traditional brick-and-mortar grocery stores struggled, BigBasket became the first online grocery retailer to report a breakeven in one of its operating cities in March 2014. The document then discusses strategic groups and mobility barriers in the retail grocery industry, sources of customer value for online grocery retailers like BigBasket, customer segmentation strategies, BigBasket's value chain and margin management, and the long-term resources, capabilities and profitability of BigBasket.
Ferns N Petals (FNP) is a private company and is India’s largest flower and gifts retailer and one of the largest flower retailers in the world
Products are flowers and various type of gifts
Provide gifts with well decorate and service
Personalize business they are following
lets see more details about it........
SUMMARY PART 2: MANAGING AND EVALUATING INDIVIDUAL INNOVATION IDEAS THROUGH THE PIPELINE
Part 2 discusses best practices for taking innovation initiatives from ideation to commercialization. It recommends using a project management approach involving defining the project, dividing it into tasks, sequencing tasks, and creating a budget. It also outlines 8 tests to evaluate the potential of ideas, including whether they offer valuable benefits, have marketing and scaling potential, a qualified leadership team, intellectual property control, financial return on investment, social responsibility, and fit with organizational strategy.
SUMMARY PART 2: MANAGING AND EVALUATING INDIVIDUAL INNOVATION IDEAS THROUGH THE PIPELINE
Part 2 discusses best practices for taking innovation initiatives from ideation to commercialization. It recommends using a project management approach involving defining the project, dividing it into tasks, sequencing tasks, and creating a budget. It also outlines 8 tests to evaluate the potential of ideas, including whether they offer valuable benefits, have marketing and scaling potential, a qualified leadership team, intellectual property control, financial return on investment, social responsibility, and fit with organizational strategy.
SUMMARY PART 2: MANAGING AND EVALUATING INDIVIDUAL INNOVATION IDEAS THROUGH THE PIPELINE
Part 2 discusses best practices for taking innovation initiatives from ideation to commercialization. It recommends using a project management approach involving defining the project, dividing it into tasks, sequencing tasks, and creating a budget. It also outlines 8 tests to evaluate the potential of ideas, including whether they offer valuable benefits, have marketing and scalability potential, a qualified leadership team, intellectual property control, financial return on investment, social responsibility, and fit with organizational strategy.
The document describes the product design process, which includes key steps like product planning, concept development, embodiment design, and detail design. It discusses product planning in depth, including why it is important to determine the right mix of projects and provide each project with a focused mission statement. The document also covers gathering customer needs, generating concepts, and evaluating concepts to arrive at the best design.
The document provides an overview of a presentation on innovation given by Bill Guest, Managing Director of Metrics Reporting, Inc. The presentation covers definitions of innovation, the innovation process, strategic planning tools to support innovation, and workshops for participants to apply the concepts. It includes slides on defining innovation, the innovation funnel, the innovation stage-gate process and tools, strategic planning questions and frameworks, and developing a focus, divergence and compelling tagline for strategies. The workshops are designed for participants to discuss how these concepts apply to their organizations and generate and prioritize innovation ideas.
Dr. Dileep Bhandarkar gave a presentation on perspectives on innovation. He discussed his career journey working in research and development roles at various technology companies. He defined different types of innovation including technical, process, and administrative innovation. Dr. Bhandarkar emphasized that innovation is about improving existing products and services and creating new ones to satisfy customer needs. True innovation disrupts existing markets by applying a new set of values to create a new market.
This document provides an overview of technological innovation. It begins by defining innovation as changes that significantly increase the value or usefulness of a process or product. Innovation can occur in various fields like technology, politics, agriculture, and society. The document then discusses different types of innovation including radical vs incremental, competence-enhancing vs competence-destroying, architectural vs component, and disruptive innovation. It also outlines the stages of technological innovation from basic research to marketing. Finally, it briefly discusses trends like digital transformation, platforms/sharing economy, and the rise of digital products and e-commerce innovations.
The document discusses the product development process. It describes the typical phases a product goes through from concept development to production ramp-up. These include concept development, system design, detail design, testing, and production ramp-up. It also discusses factors for success like quality, cost, and time to market. Additionally, it covers topics like product and process lifecycles, concurrent engineering teams, markets and marketing, and technological innovation.
This document outlines the agenda and content for a workshop on technology commercialization. It introduces the Innovation SPACETM technology commercialization model, which consists of 6 phases from concept to domination. Phase 1, the concept phase, includes discovering if a new technology or product is unique, technically feasible, and has market needs. Step 1 of this phase is a technology analysis to determine these attributes. The document then discusses key questions for the technology analysis, common innovator delusions, an example value proposition canvas, and frameworks for mapping innovations and prioritizing projects based on attractiveness vs. effort required.
What are the differences between popular innovation project management methodologies? Why does project management often fail? Learn how risk assessment should define your methodology in order to become a real innovation factory. The waterfall methodology has been promoted for years as the best practice for IR&D management. These days agile and scrum are increasingly popular as alternative. Hater or believer? Good or bad? Get guided through our body of knowledge as published in the Inspire Toolbox.
INNOVATION MANAGEMENT IN SUPPLY CHAIN LOGISTICS MANAGEMENT - Lecture 1.pptxHassanHani5
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Similar to Stage gate, portfolios, agile systems (20)
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2. How to direct the innovation process?
▪ Innovation is an imperative. It needs to be ongoing.
▪ How to systematically manage this unbounded creative
process?
▪ Companies need an organisational process to reliably and
consistently manage a pipeline of innovation, from concept to
launch
2
3. 3
▪ radical projects are managed less flexibly than
incremental projects
▪ Instead of being an offshoot of less strategic planning, radical
projects are just as strategically aligned as incremental
projects
▪ Instead of being informally introduced entrepreneurial
adventures, radical projects are often the result of
more formal ideation methods
▪ As the level of innovativeness increased, so too did the amount of
controls imposed
Holahan, Patricia J., Zhen Z. Sullivan, and Stephen K. Markham. "Product development as core competence: How formal product development practices differ for
radical, more innovative, and incremental product innovations." Journal of Product Innovation Management 31.2 (2014): 329-345.
Radical innovation needs formal control
4. Agenda
4
▪ 1. Stage-gate models: Controlling innovation funnel within an organization
▪ II Project Portfolios: Selecting a good mix of projects
▪ III Agile systems: Execution under unforeseeable uncertainty
6. Stage-gate models take us closer to the tactical level
6
▪ We discussed strategy and innovative
organization
▪ Stage-gate models sit in-between:
▪ They help implement strategy
▪ But depend on organization
7. Stage-gate control process
▪ Facing increased pressure to reduce the cycle time yet
improve their new product "hit rate," corporations are
increasingly looking to stage-gate models as effective tools to
manage, direct, and control their product-innovation efforts
▪ A stage-gate system is both a conceptual and an operational
model for moving a new product from idea to launch.
7
Cooper, Robert G. "Stage-gate systems: a new tool for managing new products." Business
horizons 33.3 (1990): 44-54.
Dr. Robert G. Cooper,
Professor Emeritus at McMaster
University in Canada, the world-
expert in product innovation.
8. Stage-gate control process
▪ Cooper developer formalized process which included:
▪ Capturing the idea and system mastering “voice of
customer“ exploration to be based on active discussion
with customers and collaboration with lead-users
▪ Scenario development
▪ Organizing actions which generate fundamental benefits
8
Cooper, Robert G. "Stage-gate systems: a new tool for managing new products." Business
horizons 33.3 (1990): 44-54.
Dr. Robert G. Cooper,
Professor Emeritus at McMaster
University in Canada, the world-
expert in product innovation.
9. Stage-gate control process
▪ Stages: Activities needed to push
idea towards realisation (or
elimination)
▪ Gates: Assessment points that
evaluate a project and decide
whether it can continue
Many variations to this basic idea
exist (e.g.,‘fuzzy gates’), but the
important point is to ensure that
there is a structure in place that
reviews both technical and marketing
data at each stage
9
Cooper, R.G.,Winning at new products.
4th ed., 2011, New York:Basic Books; Cooper,
R.G., Doing it right: Winning with new products.
Ivey Business Journal, 2000. 64(6), 1–7.
11. 11
Gates are committees with decision criteria that determine
whether a project can advance to the next stage
12. 12
Gates make four types of decisions…
Go The project is good enough to move on to the next stage.
Kill The project is not good enough to develop further and is
shut down right away.
Hold The project is not good enough to continue to develop it
at this moment, but not so bad that it needs to be shut down
immediately. It is put on hold to possibly be resumed at a later
date.
Recycle The project is good enough to develop further,
provided some changes are made
13. Uncertainty decreases over the funnel
▪ Across the stages, the
level of uncertainty
decreases
▪ Innovation requires
deciding on
incomplete
information!
▪ Decisions early in the
funnel are less costly
but more difficult
13
14. Stage 1: Discovery
▪ Activities designed to discover opportunities and to generate
new ideas concerning a product.
▪ Design thinking, technology roadmapping etc.
▪ The term Fuzzy front end is sometimes used to describe the
emerging frontier of innovation before it takes shape
14
15. Stage 1: Lead users
▪ Involving innovators into the
development process
▪ Two characteristics of lead users:
1. They face needs that will be general in a
marketplace
2. They expect to benefit significantly by
obtaining a solution to those needs
15
Herstatt, Cornelius, and Eric Von Hippel. "From experience: Developing new product concepts via the lead user method:
A case study in a “low-tech” field." Journal of product innovation management 9.3 (1992): 213-221.
16. How Hilti used Lead users
▪ Pipe hangers are assemblages of steel
supports and pipe clamps and other hardware
components used to securely fasten pipes to
the walls and/or ceilings of buildings.
Sometimes pipe hangers can be quite simple
and support only a single pipe.
▪ Frequently pretty complicated
16
Herstatt, Cornelius, and Eric Von Hippel. "From experience: Developing new product concepts via the lead user method:
A case study in a “low-tech” field." Journal of product innovation management 9.3 (1992): 213-221.
17. How Hilti used Lead users
17
Herstatt, Cornelius, and Eric Von Hippel. "From experience: Developing new product concepts via the lead user method:
A case study in a “low-tech” field." Journal of product innovation management 9.3 (1992): 213-221.
Identify of
trends and
needs
Need for ease, because workers are less educated
Safety standards requirements
Identify lead
users
From current clients, select 22 lead users, interview
to assess how well they can describe their work
habits etc.
Concept
development
Prototyping workshop
lead users joined by two of the expert layout
engineers who had participated in the trend
analysis segment. One prototype
Testing on
ordinary users
test the lead user product concept on a sample of
12 "routine" users using telephone interview
18. Stage 2: Scoping
▪ A quick and inexpensive assessment of the technical merits
of the project and its market prospects.
▪ Includes development of a business case
18
19. Stage 3: Development
19
Midler, C. (2019). Crossing the Valley of Death: Managing the When, What, and How of Innovative Development Projects.
Project Management Journal, 875697281985788. doi:10.1177/8756972819857881
▪ Plans are translated into concrete deliverables.
▪ The manufacturing or operations plan is mapped out,
▪ The marketing launch and operating plans are developed,
▪ The test plans for the next stage are defined.
20. Stage 3: Development
20
▪ Development takes the abstract concept and realises it
▪ Corresponds to implementation inV-model of engineering
22. Renault Kwid…
22
▪ In 2012, Renault wanted to conquer middle class in India
▪ Initiative approved by CEO despite reluctance of leadership
▪ Target price 4,000 EUR!
▪ exterior design of the car: a mini SUV style that fit in with a
major style trend in India and elsewhere, and would clearly
differentiate the new product from existing small cars in the
Indian market
23. What innovation is this?
23
▪ Disruptive or sustaining?
▪ Breakthrough or incremental?
24. What innovation is this?
24
▪ Disruptive or sustaining?
▪ Entering at the low end of the market is certainly disruptive.
▪ Breakthrough or incremental?
▪ As a car, the Kwid did not introduce any remarkable
breakthrough—it represented neither a major technological
leap nor a change in mobility business model. However, as a
modern, attractive car priced at €3,500, there was no doubt
that it represented an unprecedented automotive
experience.
25. What innovation is this?
25
Henderson, Rebecca M., and Kim B. Clark. "Architectural innovation: The reconfiguration of existing
product technologies and the failure of established firms." Administrative science quarterly (1990):
9-30.
26. What innovation is this?
26
▪ it featured no new architecture and
no new technology that radically
changed any of its components.
▪ However, this erases the
significance of the break-through
heralded by the Kwid’s design. For
example, the processes and
organization of the engineering
teams were utterly destabilized.
How could anyone claim that cutting the cost of a firm’s cheapest product in half was in any sense
incremental?
27. Fractal innovation
27
▪ Fractal innovation refers to a design process in which
the product definition and design rules are systematically
questioned—and, more often than not, broken.Also called
into question is the full gamut of design variables: product,
process, location, industrial options, suppliers, and marketing
modes.
▪ This process takes place at every scale, from the overall
sizing of the project to the characteristics of each and
every component, from cable diameters to screwdriver
specifications
28. 28
Midler, Christophe. "Crossing the valley of death: managing the when, what, and how of innovative development projects." Project Management Journal 50.4 (2019):
447-459.
29. Development: Feedback loops to the vision!
many upfront creative endeavors still encounter
an innovation valley of death when they move into
the rigid and risk-averse development phase.Thus,
the frontier of innovative project organization
seems to be the ongoing quest to reconcile the
emergence of breakthrough innovations in the
upfront phase with the more rationalized nature
of development phases
29
Midler, Christophe. "Crossing the valley of death: managing the when, what, and how of
innovative development projects." Project Management Journal 50.4 (2019): 447-459.
30. Development: Feedback loops to the vision!
complex capital goods have specific innovation
management problems that are not found to the
same extent in simple products.This is because
they have large numbers of systemically related
subcomponents and an increased possibility that
redesigning one sub-component will produce
design changes in sensitive subcomponents.This
creates the potential for a redesign feedback
loops whereby small changes have
disproportionate effects on the innovation process.
30
Nightingale, Paul. "The product–process–organisation relationship in complex development
projects." Research policy 29.7-8 (2000): 913-930.
31. Stage 3, 4, 5:Test,Validation & Launch
▪ Stage 4 -Testing and Validation:
The purpose of this stage is to provide validation of the
entire project: the product itself, the production/
manufacturing process, customer acceptance, and the
economics of the project.
▪ Stage 5 -Launch:
Full commercialisation of the product - the beginning of full
production and commercial launch.
31
33. Stage-gate control process
33
Cooper, R.G.,Winning at new products.
4th ed., 2011, New York:Basic Books; Cooper,
R.G., Doing it right: Winning with new products.
34. Stage Gate Control Process (SGCP)
▪ How does the „typical“ SGCP look like?
▪ According to E. B. Roberts „typical“ SGCP is structured as
follows:
▪ Recognition of opportunities,
▪ Ideas generation and their classification,
▪ Problems solving
▪ Prototype solution,
▪ Solution utilization,
▪ Commercial development.
34
Edward Baer Roberts (born 1935) is a faculty
member at the MIT Sloan School of
Management.
35. Criticisms of stage gate
▪ the logic of strategic alignment that underlies the selection in
the stage gate has devastating effects on
exploratory projects that have precisely the function of
preparing strategic disruptions (Christensen, Kaufman, & Shih,
2008)
▪ the widely used stage-gate process may lead to project
inflexibility that ultimately has disastrous effects on
exploratory projects (Sehti & Iqbal, 2008).
▪ Learning from successive projects is not captured in the
stage-gate system
35
Lenfle, Sylvain, Christophe Midler, and Markus Hällgren. "Exploratory
projects: From strangeness to theory." Project management journal 50.5
(2019): 519-523.
37. Portfolios
▪ A project portfolio is a collection of projects, programs and
processes that are managed together and optimized for the
financial and strategic goals of an organization
▪ A stage-gate system manages a portfolio projects at various
stages
37
38. Portfolio examples
38
Obwegeser, Nikolaus, et al. "7 key principles to govern digital
initiatives." MIT Sloan Management Review 61.3 (2020): 1-9.
For digital transformation
Surprisingly few digital leaders have
a complete or transparent picture of
their organization’s portfolio of digital
initiatives. Indeed, executives
frequently confront a fragmented
digital landscape, with varying levels
of ownership and responsibility.This
situation is especially common in
companies with a culture of
decentralization, where the locus of
power resides in business units or
country organizations
39. Portfolio examples
39
Nagji, Bansi, and Geoff Tuff. "Managing your innovation
portfolio." Harvard Business Review 90.5 (2012): 66-74.
According to adjacency from core competence
42. There are two ways of addressing Unforeseeable Uncertainty
42
Sommer, Svenja C., and Christoph H. Loch. "Selectionism and learning in projects with complexity and unforeseeable uncertainty." Management science 50.10
(2004): 1334-1347.
Loch, C., & Sommer, S. (2019). The Tension Between Flexible Goals and Managerial Control in Exploratory Projects. Project Management Journal,
875697281987006. doi:10.1177/8756972819870062
43. There are two ways of addressing Unforeseeable Uncertainty
43
Portfolios in stage-gate are
especially good at this.
44. Standard portfolios have limits
▪ Portfolio objectives have become overly
standardized Most companies seek similar portfolio
objectives, such as achieving a balance between making
incremental improvements and applying new technologies.
▪ Executives often evaluate individual projects along
standard performance metrics like net present
value, but they spend little time thinking about what types of
projects the company’s competitive positioning needs
beyond the general notion of diversification reducing risks.
▪ As a result, companies’ innovation projects tend
to be weakly related to their distinctive
strategic goals, and at worst, they work against its
strategy
44
Christoph Loch, Stelios Kavadias. “A New Approach to Strategic Innovation.” Harvard Business Reveiw sept-oct 2023
45. Portfolio examples
45
According to profitability
Armstrong, J. Scott, and Roderick J. Brodie. "Effects of portfolio planning methods on decision making: Experimental results." International Journal of Research in
Marketing 11.1 (1994): 73-84.
Subjects (n = 1015) working individually in the role of
managers were asked to choose between investment
opportunities that would either double their investment
or cause the loss of half of it. Six administrators ran
experiments on 27 occasions in six countries over a
five-year period. Information about the BCG matrix
increased the subjects' likelihood of selecting the
project that was clearly less profitable. Of subjects
exposed to the BCG matrix, 64% selected
the unprofitable investment. Of subjects
who used the BCG matrix in their analysis,
87% selected the less profitable
investment.
46. Connecting back to strategy is critical
Financially optimised
Portfolio of innovative projects may
miss the mark in terms of opening
Strategic options…
46
47. Exploratory projects can lead to
new emergent strategy
47
Exploratory projects can
provide new input!
Not only should portfolios support existing strategy.
Companies should review the learnings from projects if there is
input to strategy
48. Quantitative research supports that emergent strategy is
important especially in turbulent environments
48
Kopmann, Julian, et al. "The role of project portfolio management in fostering both deliberate and emergent strategy." International
journal of project management 35.4 (2017): 557-570.
both deliberate and emerging strategies positively influence project portfolio success,
complementing each other. In turbulent environments, the relevance of deliberate strategy
implementation decreases
51. 51
Sommer, Anita Friis, et al. "Improved product
development performance through Agile/Stage-Gate
hybrids: The next-generation Stage-Gate process?."
Research-Technology Management 58.1 (2015): 34-45.
Execution through gates can take place in sprints
The combination of
Agile and Stage- Gate
approaches generates
a healthy tension
between fixed planning
and iterative problem
solving.
57. Selecting what to
work on
Sprint is
composed of
daily Scrums
Retrospective
to adjust work
style
Procedures
58. Agile project management methods foster more collaborative environment
58
Cooper, Robert G., and Anita F. Sommer. "The agile–stage
‐
gate hybrid model: a promising new approach and a new research opportunity." Journal of Product
Innovation Management 33.5 (2016): 513-526.
60. There are two ways of addressing Unforeseeable Uncertainty
60
Agile approaches are
especially good at this!
61. What to remember:
61
▪ 1. Stage-gate models: Underlying logic of selectionism, typical structure according to
Cooper, Roberts
▪ II Project Portfolios: Definition, examples, limits
▪ III Agile systems: As a way of implementation that can combine with Stage-Gate , what is
Scrum, how it facilitates trial and error learning…
64. From a StrategicVision to a Disruptive Project:
September 1995–March 1999
▪ How is the initial Logan vision disruptive?
▪ How did the CEO argue for connection between the Logan
project and the strategy?
▪ What other geopolitical trends were behind the initial Logan
concept?
64
65. Designing a Disruptive Project: March 1999–2005
▪ What were the problems with the plant in Romania?
▪ Why was the plant in Romania chosen?
▪ How did it the work on the Romanian plant help with the
initial Logan vision?
▪ Did they manage to launch the car and to what result?
65
66. Managing the Expansions and Metamorphoses of the
Initial Success of the Logan between 2004 and 2011
▪ How did Renault continue building on the project
geographically and technologically?
▪ What output of the previous stages was needed to allow this
expansion process?
66
67. Project lineages: Projects build on each other in sequence
67
5,000 EUR car
Original Logan
Halving costs!
Romanian plant
Product range
expansion
68. Each project driven by a generative concept, not fixed goal
68
5,000 EUR car
Original Logan
Halving costs!
Romanian plant
Product range
expansion
69. Project lineages
Stabilized product design that enables
efficient development of a sequence
of products.
Multiple lineages can draw on same
Knowledge space to hybridize.
69
Le Masson, Pascal, Benoit Weil, and Armand Hatchuel. Strategic management of innovation and design. Cambridge University Press, 2010. p. 110
70. When to use selectionism and trial-and-error learning
70
The approach for highly
innovative projects!
71. Faculty of Business Administration
Prague University of Economics
and Business
W. Churchill Sq. 4
130 67 Prague 3, Czech Republic
Thank you
Michal Hron, PhD
Assistant professor
michal.hron@vse.cz
hronmichal.net