The document discusses providing excellent customer service through simple actions that can have huge returns. It recommends greeting customers with a warm welcome, politely understanding their needs, presenting solutions instead of just products, listening and resolving any issues or concerns, and ending interactions with a farewell and invitation to return. Treating customers like VIPs and sending heartfelt messages can help build strong relationships.

8. Simple
actions
Huge
returns

9. ‫العمالء‬ ‫خدمة‬:

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14. ‫العميل‬

17. CV=B/C

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B = C
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B < C
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B > C

22. pproach with aA
personalized warm welcome
Apple

23. robe politely to understandP
the customer's needs
Apple

24. resent a solution ratherP
than a product
Apple

25. isten for and resolveL
issues or concerns
Apple

26. nd with a fond farewell andE
an invitation to return
Apple

32. VIP

35. ‫ص‬

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51. 9
‫من‬ ‫رسائل‬
‫قلب‬
‫العميل‬

52. 9
‫من‬ ‫رسائل‬
‫قلب‬
‫العميل‬

53. 9
‫من‬ ‫رسائل‬
‫قلب‬
‫العميل‬