Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
9 Top Qualities of a Successful Call Center AgentTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Hiring an excellent call center agent is never an easy task. Candidates can be screened based on a variety of criteria, such as personality, skill, fit and motivation, during the hiring process. Regardless of your list of prerequisites, it's helpful to know exactly what makes a successful agent. Here are some of the top qualities of a successful call center agent.
A call center is a central hub that links a customer and an organization together. It gives your customers quick access to the information they want and enhances customer-to-business relationships. For more details please visit : www.sunshine1.com
Customer Service PowerPoint PPT Content Modern SampleAndrew Schwartz
163 slides include: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, what to say and addressing excuses, implementing a program and examining behaviors, 7 practical steps to customer service, performance standards and quality, looking to the future, Q& A's, increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more.
With businesses continuously growing and changing, it can be difficult to keep up with your phone calls. Utilizing inbound call centers can improve workflow, as well as improve customer satisfaction.
Customer Service Call Center Benchmark StudyChris Scafario
This presentation highlights some best practice players in the world of customer service and call center management; from first time resolution to order up sells. It also goes on to perform a rather organizationally specific gap analysis complete with actions steps designed to support a journey of continuous improvement.
عند تحميلك للعرض ستظهر لك الخطوط والصور بشكل مرتب .. وأفضل بكثير من تصفح العرض في الموقع
مع صادق أمنياتي ودعواتي بالاستفادة من هذا العلم وان يتقبله المولى في صالح الاعمال
أختكم : نورة الخراشي
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
9 Top Qualities of a Successful Call Center AgentTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Hiring an excellent call center agent is never an easy task. Candidates can be screened based on a variety of criteria, such as personality, skill, fit and motivation, during the hiring process. Regardless of your list of prerequisites, it's helpful to know exactly what makes a successful agent. Here are some of the top qualities of a successful call center agent.
A call center is a central hub that links a customer and an organization together. It gives your customers quick access to the information they want and enhances customer-to-business relationships. For more details please visit : www.sunshine1.com
Customer Service PowerPoint PPT Content Modern SampleAndrew Schwartz
163 slides include: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, what to say and addressing excuses, implementing a program and examining behaviors, 7 practical steps to customer service, performance standards and quality, looking to the future, Q& A's, increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more.
With businesses continuously growing and changing, it can be difficult to keep up with your phone calls. Utilizing inbound call centers can improve workflow, as well as improve customer satisfaction.
Customer Service Call Center Benchmark StudyChris Scafario
This presentation highlights some best practice players in the world of customer service and call center management; from first time resolution to order up sells. It also goes on to perform a rather organizationally specific gap analysis complete with actions steps designed to support a journey of continuous improvement.
عند تحميلك للعرض ستظهر لك الخطوط والصور بشكل مرتب .. وأفضل بكثير من تصفح العرض في الموقع
مع صادق أمنياتي ودعواتي بالاستفادة من هذا العلم وان يتقبله المولى في صالح الاعمال
أختكم : نورة الخراشي
فنون خدمة العملاء و خدمة ما بعد البيع و كيفية التعامل مع العملاء و انواعهم وتحويل العملاء إلى مسوقين مباشرين..
مع المدرب احمد ادهم الشرقاوي
http://www.AhmedAdham.com/
15 Tips for Training Call Center AgentsTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out how to train your call center agents the right way to deliver great customer service and driver customer loyalty.
www.talkdesk.com/request-demo
Contact Management is our excellence. We leverage the Contact Management from Automation to Operation; our Business and Application Consultants work collaboratively with the performance management team along with the Customer Operations department, to produce a comprehensive contact management solution that enables our clients to better maintain healthy relationship with their customers and clients.
Social Media is indeed a critical channel, where Customers tend to get their rights through Complaint broadcasting. As a Professional Contact Management and Customer Service Outsourcing Provider, we adopt the Telephony Channel(s) for providing our services, and we also provide an up-to-date Social Media Support Service to Customer, while prompt response and fast resolution are always in mind.
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Contact deflection is about moving customer contacts – phone calls, emails, live chats – from an overburdened traditional
channel to a new digital channel where you can apply interception and automation techniques to respond to simple queries, gather
data for more complex queries and prioritize work for your agents.
The best companies always do two things; everything they can to save money, which helps improve the bottom line, and secondly, focus on customer satisfaction.
Despite this, many organisations still struggle to implement successful customer service programmes.
Research shows that organisations lose more than N34.6 trillion annually due to poor customer service.
What then is the solution?
Contact centre outsourcing. It not only saves you money but also improves your customer satisfaction levels and, critically, your brand reputation – when done rightly.
So, how can you leverage the expertise of a highly-skilled contact centre service provider to deliver a first-class customer experience?
In this deck, you will learn how to outsource your customer service strategy to a highly-skilled third party. You will also learn;
• Why the most successful organisations are outsourcing their contact centre function
• The features you can leverage in a state-of-the-art contact centre
• Key qualities to look out for when choosing your contact centre outsourcing service provider.
Enhance Customer Communication with Our Phone Answering ServicesTurnkeyReceptionist
Phone answering services provide businesses with professional, reliable, and cost-effective call-handling solutions. So, if you require assistance with administrative duties, pursuing outstanding bills, or calling and speaking with clients, we also carry out this.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
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Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
What are the main advantages of using HR recruiter services.pdf
Presentation Rev2
1. أدسيرف كونتاكت سنتر Adserve Contact Center Advertising service company Business Development team Al-Khobar - KSA Outsourcing Contact Center Services
2. Situation The time is good for him, business is good. Your existing team is doing good Business is flourishing . But few customers are getting missed. Callers are thrown out, customers starting to complain. Staff are getting messed.
3. Situation What has actually changed? The product is still good. Sale is still high But people have started to complain about the customer service……
4. Situation Situation at Customer Service Call Come in Staff rush to Answer More call come in Staff still try’s to Answer What happen then?
5. Situation Situation at Customer Service Staff Exhausted Customer facing busy line, angry at busy or long queue Customer were not attended properly Customer if attended were not answered properly
6. Situation Lack of attention in Customer Service will ultimately lead to downfall in sales and business Situation at Customer Service
7. Situation This is one such situation which we mentioned, but this situation is present in most of the service organization today!!!!!
8. Situation Sometime the customer need a very simple service and it takes him a very long time The customers either face a busy line or have to wait in a long queue.
9. Now what ’ s the Solution? What’s the Solution to all the problem related to customer
11. What is ACC? ACC stand for A dserve C ontact C entre . We specialize for customization & integration of all available tools for customer care within our services to provide top Inbound, Outbound & interactive services for the clients from different industry segments.
12. What we mean by Outsourcing? We are not manpower supplier. We are providing Complete outsorcing contact centre Services to serve client customer either in our premises or in client premises
13.
14. Service offered by ACC? ACC provide the service organisation with Solution & Services For Customer Care We understand our client current situation and problem on customer service formulate a solution and then implement our services based on the solution which solve and eradicate the problem of customer service
15. What ACC do? To provide companies and Institutions a solution in improvising, solving problem and qualitating services with respect to handling customer relationship and directly or indirectly enhancing business To maintain this relation between clients and its customer. ACC will use all the latest available communication tool
16. How we do it? We create and implement solution and services by analyzing the client problems & service goals by integrating all components to reach the clients objectives Integration Client Goals Communication People (The Customers) Technology
18. Benefit to our client By outsourcing the service to ACC, we undertake the headache of customer service problem on behalf of our customer, by employing trained staff and using a professional software for a customer service thereby we allow our client to focus on their core business
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21. Business Option We have the experience to serve and develop complete contact center operation services either to be within our premises or client premises. COS Complete Outsourcing Services BOT (Build Operate Transfer) System MOD (Management & Operational & Development)
22. We can built, operate and transfer the operation to the organization after finishing our contract with the client. Usually that happen on client premises to secure his information. If the client need us to continue operation and managing and developing he can continue in MOD service.. Business Option COS Complete Outsourcing Services BOT Build Operate Transfer MOD (Management & Operational & Development)
23. Client Build It Operate It Transfer it Business Option COS Complete Outsourcing Services BOT Build Operate Transfer MOD Management & Operational & Development
24. MOD (Management & Operation & Development) here we are providing a service to the organization who have a call centre setup and they need a company to operate the setup, manage it and develop the operations on client premises. Business Option COS Complete Outsourcing Services BOT Build Operate Transfer MOD Management & Operational & Development
25. Method of Service We provide our service by the following method Inbound Service Outbound Service Self Service Interactive Service
26. Inbound & Outbound ACC will provide both Inbound & Outbound service ACC Agents Customer/ Prospect client An inbound is one that exclusively or predominately handles call/ contact initiated by the customer An outbound is one in which call center agents make contact / calls to customers on behalf of a client. I n b o u n d O u t b o u n d
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28. Interactive & Self Service ACC System Customer/ Prospect client Listening the recorded information Calling the System Sending Interactive SMS Receiving the desired information
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30. Call Flow Service Customer Call 800 / 700 / 9200 Call Divert The call will divert if the service is within Client Location The call will divert if the service is within ACC Location Client Operation ACC Operation Self Service Agent Service Interactive Service Client Database / Service Portal Customer send Interactive SMS Self Service Agent Service Interactive Service
31.
32. ACC Packages / Projects VMART WESERVE CUT COST ADSERVE CALL Online Tele-Shopping Services Call & Shop IN-SITE SERVICES Special packages for small & medium operations SHARE SERVICES Share contact center services
33. ACC Operations 24h 12h We are able to serve 24/7 We have well trained agents and supervisor both gents and ladies to serve all type of client customer and also a troubleshooting team working 24/7
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36. Who can work with ACC? All sectors who have customers & public and their work depends on customer service. Media
37. Our Experience Since 2004, Adserve has started providing contact center services for different media houses and TV channels for supporting interactive services and TV programs 24/7. MAZIKA Dream 1/2 Osool ETV MTC Nojoom Alrai Almehwar ITV Alshababiya Rotana Khalijia
38. What we can do for you This is a preliminary presentation to know about ACC (To create a solution and services.) A lot of information required within your organization to customize the solution and proposed to you complete tailored made plan.
39. What we need from you In order to create excellent customer care service which reflects the image of the company. We need a series of meeting with the concern person of your organization to discuss and investigate various paramters which enable us to understand the problem and cuztomized solution to it.
